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jobs
Scott Newman
,
Leamington Spa, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2015 - 2017
job
Customer Service Advisor
Sitel.
Duties included
• Answering customer queries by phone or email • Carrying out administrative tasks; including fraud checks and failed billing
• Placing customer orders over the phone • Amending placed orders with suppliers
• Taking escalation calls and complaints when required • Supporting colleagues with challenging queries
• Providing additional training to colleagues when required • Meeting the customer's expectations with a tailored bespoke resolution on first contact
• Answering customer queries by phone or email • Carrying out administrative tasks; including fraud checks and failed billing
• Placing customer orders over the phone • Amending placed orders with suppliers
• Taking escalation calls and complaints when required • Supporting colleagues with challenging queries
• Providing additional training to colleagues when required • Meeting the customer's expectations with a tailored bespoke resolution on first contact
Training, Customer service, Service
2011 - 2015
job
Online Shopper, Bakery Assistant, PFS Assistant
Sainsburys.
Duties included
• Serving customers • Opening and closing the Petrol Station
• Receiving deliveries • Stock reconciliation
• Stock replenishment • Logging drive-offs and unpaid transactions
• Picking online orders • Supervising checkout staff
• Processing refunds • Operating ovens
• Quality control checks • Supporting and training colleagues when required
• Taking on supervisor duties in absence of the manager • Arranging resources to fill gaps in schedules
• Serving customers • Opening and closing the Petrol Station
• Receiving deliveries • Stock reconciliation
• Stock replenishment • Logging drive-offs and unpaid transactions
• Picking online orders • Supervising checkout staff
• Processing refunds • Operating ovens
• Quality control checks • Supporting and training colleagues when required
• Taking on supervisor duties in absence of the manager • Arranging resources to fill gaps in schedules
Training, Online, Processing, Manager
2005 - 2008
internship
Sales Assistant, Settlement Trainee, Postroom Assistant
EFG Harris Allday.
Duties included
• Processing certificated sales • Processing unit trust transactions
• General office administration • Learning roles of various administrative roles
• Sorted and delivered internal mail • Delivered inbound post and got outbound post ready for collection
• Daily dividend reconciliation • Delegated daily jobs to team members
• Replenished and ordered office supplies • Acted in accordance with published FSA rules and guidelines
• Supported and coached trainees and colleagues
• Processing certificated sales • Processing unit trust transactions
• General office administration • Learning roles of various administrative roles
• Sorted and delivered internal mail • Delivered inbound post and got outbound post ready for collection
• Daily dividend reconciliation • Delegated daily jobs to team members
• Replenished and ordered office supplies • Acted in accordance with published FSA rules and guidelines
• Supported and coached trainees and colleagues
Administration, Sales, Office, Processing
My education
n/a
Secondary, Grades C-E (Minor in English, Maths)
Secondary, Grades C-E (Minor in English, Maths)
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