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Product UX & Service Design Consultant & Analyst
Goldmund Byrne
,
London, United Kingdom
Experience
Other titles
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I'm offering
I help companies treat customers like humans.
User experience / Service Design Consultant with project lead, product management/ownership and customer experience business analysis heritage. Twenty years of experience in digital helping businesses create user-focused products from concept to delivery. I work with stakeholders, shaping and prioritising requirements that deliver win-win, value-led UX to users and business. I can assemble and lead a user experience team including visual designers and developers from inception, design & delivery through to testing against the product vision. Involved early, clients save money avoiding premature hire of resources with insufficient info to deliver strategically valuable comms or software. Wide multi-sector experience in UX, product management /requirements, information architecture, interaction design, comms, copy, content and business analysis for major brands. Multi-platform web, desktop and mobile site or application design and delivery.
Project preference: Full life-cycle, client-side, agile environment contract projects working directly with key stakeholders; ideally from the ideation stage.
- User experience strategy, digital transformation, product definition, specification.
- User research, heuristic evaluation, UX reviews, testing sessions, usability tests.- Stakeholder interviews, user interviews/user and stakeholder management, card sorting, client workshops, 1:1 interviews, audio recording & editing.
- User-centred design/user-centred design, user experience design, interaction design, information architecture, interaction design, requirements capture, analysis & copy.
- Wireframes, site maps, new site taxonomy/site structure, user flows, process flows, user journeys, user stories, needs / goal analysis, contextual enquiry and other information architecture / BA staples.
- Hi and Lo-Fi annotated wireframing (Axure, Balsamiq, Omnigraffle, Visio) interactive prototype models (Axure RP).
User experience / Service Design Consultant with project lead, product management/ownership and customer experience business analysis heritage. Twenty years of experience in digital helping businesses create user-focused products from concept to delivery. I work with stakeholders, shaping and prioritising requirements that deliver win-win, value-led UX to users and business. I can assemble and lead a user experience team including visual designers and developers from inception, design & delivery through to testing against the product vision. Involved early, clients save money avoiding premature hire of resources with insufficient info to deliver strategically valuable comms or software. Wide multi-sector experience in UX, product management /requirements, information architecture, interaction design, comms, copy, content and business analysis for major brands. Multi-platform web, desktop and mobile site or application design and delivery.
Project preference: Full life-cycle, client-side, agile environment contract projects working directly with key stakeholders; ideally from the ideation stage.
- User experience strategy, digital transformation, product definition, specification.
- User research, heuristic evaluation, UX reviews, testing sessions, usability tests.- Stakeholder interviews, user interviews/user and stakeholder management, card sorting, client workshops, 1:1 interviews, audio recording & editing.
- User-centred design/user-centred design, user experience design, interaction design, information architecture, interaction design, requirements capture, analysis & copy.
- Wireframes, site maps, new site taxonomy/site structure, user flows, process flows, user journeys, user stories, needs / goal analysis, contextual enquiry and other information architecture / BA staples.
- Hi and Lo-Fi annotated wireframing (Axure, Balsamiq, Omnigraffle, Visio) interactive prototype models (Axure RP).
Markets
United States
Canada
United Kingdom
France
Germany
Lithuania
Denmark
Norway
Sweden
Finland
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
1997 - 2020
freelance
UX / CX / Service Design Consultant
Digital Works Group , Uxicon, Netscape, Compuserve.
Many projects over 20 years, please download formatted CV or see LinkedIn for the full list! Clients and full-time employers have included:
HoloMe. • WeWork Flatiron • Praxia Bank (Athens) • Vocalink • Mastercard • The BIO Agency • Arrow • Summit Media • Peugeot • BT Business • Spotless Interactive • BT Consumer • EE • Vuelio • Diageo • Ernst & Young • Nedbank • EY Seren • Hiveworks • Travelers Insurance • Lloyds Banking Group • Code Circus • Biglight • Specsavers • Out f i t • Money Advice Service • Snupps • Charles Stanley • Aimia • Nectar loyalty points • JWT • Calpol • Valtech • Reed Business Information • Elsevier • EGi • Flight Global • ICIS • Deutsche Bank • Redkite Financial Markets • Decanter • IPC Media • The Hut Group • Zavvi • IWOOT.com • Facebook Commerce • Giant Group • Chemistry Communications Group • Benecol • Tesco Mobile • Experian • City Build & Design • News International • The Sun • The Times • News of the World • The London Paper • Sky • Web Technology Group (WTG) • NPIA •
Metropolitan Police • Space01 • Kwik Fit • Dixons Stores Group (DSGi) • British Airports Authority (BAA) • Freeserve • Wanadoo • Orange • Netscape • AOL • CompuServe
HoloMe. • WeWork Flatiron • Praxia Bank (Athens) • Vocalink • Mastercard • The BIO Agency • Arrow • Summit Media • Peugeot • BT Business • Spotless Interactive • BT Consumer • EE • Vuelio • Diageo • Ernst & Young • Nedbank • EY Seren • Hiveworks • Travelers Insurance • Lloyds Banking Group • Code Circus • Biglight • Specsavers • Out f i t • Money Advice Service • Snupps • Charles Stanley • Aimia • Nectar loyalty points • JWT • Calpol • Valtech • Reed Business Information • Elsevier • EGi • Flight Global • ICIS • Deutsche Bank • Redkite Financial Markets • Decanter • IPC Media • The Hut Group • Zavvi • IWOOT.com • Facebook Commerce • Giant Group • Chemistry Communications Group • Benecol • Tesco Mobile • Experian • City Build & Design • News International • The Sun • The Times • News of the World • The London Paper • Sky • Web Technology Group (WTG) • NPIA •
Metropolitan Police • Space01 • Kwik Fit • Dixons Stores Group (DSGi) • British Airports Authority (BAA) • Freeserve • Wanadoo • Orange • Netscape • AOL • CompuServe
UX Design, CX, Service Design, Business Analysis, Agile project management, Business strategy, Project Management, Product Management, Product owner, Axure RP
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