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Product UX & Service Design Consultant & Analyst

Goldmund Byrne , London, United Kingdom


15 - 24 years

Other titles

CX Designer UX / Service Design Architect Lead UX & UI Design Instructor ux consultant service designer + 4 more


Information Architecture Requirement gathering Usability Software design UML + 14 more

I'm offering

I help companies treat customers like humans.

User experience / Service Design Consultant with project lead, product management/ownership and customer experience business analysis heritage. Twenty years of experience in digital helping businesses create user-focused products from concept to delivery. I work with stakeholders, shaping and prioritising requirements that deliver win-win, value-led UX to users and business. I can assemble and lead a user experience team including visual designers and developers from inception, design & delivery through to testing against the product vision. Involved early, clients save money avoiding premature hire of resources with insufficient info to deliver strategically valuable comms or software. Wide multi-sector experience in UX, product management /requirements, information architecture, interaction design, comms, copy, content and business analysis for major brands. Multi-platform web, desktop and mobile site or application design and delivery.

Project preference: Full life-cycle, client-side, agile environment contract projects working directly with key stakeholders; ideally from the ideation stage.

- User experience strategy, digital transformation, product definition, specification.

- User research, heuristic evaluation, UX reviews, testing sessions, usability tests.- Stakeholder interviews, user interviews/user and stakeholder management, card sorting, client workshops, 1:1 interviews, audio recording & editing.

- User-centred design/user-centred design, user experience design, interaction design, information architecture, interaction design, requirements capture, analysis & copy.

- Wireframes, site maps, new site taxonomy/site structure, user flows, process flows, user journeys, user stories, needs / goal analysis, contextual enquiry and other information architecture / BA staples.

- Hi and Lo-Fi annotated wireframing (Axure, Balsamiq, Omnigraffle, Visio) interactive prototype models (Axure RP).


United States
United Kingdom

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Banking Finance & economy Retail Media News media + 6 more



Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor


Available from 29/01/2021

My experience

Goldmunds reviews

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