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Customer Advisor
Arfan Sheikh
,
Preston, United Kingdom
Experience
Other titles
Skills
I'm offering
I have worked for many sectors like Housing, Travel and tourism , banking and the HMRC. Apart from that I am also a qualified Science and Maths Teacher and Tutor.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
.Contact centre Advisor
Atos.
Contact Centre Advisor
• Taking calls from Parents for Tax free childcare and 30 hours childcare queries
• Also helping them to manage acct online.
• Dealing with complaints and escalation calls and trying to offer a first time resolution or the next steps.
• Taking calls from Parents for Tax free childcare and 30 hours childcare queries
• Also helping them to manage acct online.
• Dealing with complaints and escalation calls and trying to offer a first time resolution or the next steps.
Online
2017 - 2019
job
Demand Management administrator
Trinity College London.
• Providing guidance to potential candidates taking home office exams
• Amending exam dates and cancelling exams for existing candidates
• Updating excel documents/ photocopying/ writing letters/emails to candidates
• Taking payments for study packs/ amendment fees to change exam dates.
• Trying to resolve complaints, by trying to negotiate via objection handling and negotiating.
• General admin
• Amending exam dates and cancelling exams for existing candidates
• Updating excel documents/ photocopying/ writing letters/emails to candidates
• Taking payments for study packs/ amendment fees to change exam dates.
• Trying to resolve complaints, by trying to negotiate via objection handling and negotiating.
• General admin
Excel, Writing, Management, Office, Administrator
2015 - 2017
job
Customer Advisor/Admin
Service Solutions.
• At service solutions we take calls from customers regarding home emergencies and pass them to engineers to be deployed
• Provide high level customer service
• Conduct survey calls
• Complaint resolution actively taking ownership of the complaint, Trying to resolve complaints, by trying to negotiate via objection handling and negotiating.
• Build rapport and Empathy
• Hits all KPI and productivity target
Reason for Leaving: Wanting career progression.
Profile Pensions
• Provide high level customer service
• Conduct survey calls
• Complaint resolution actively taking ownership of the complaint, Trying to resolve complaints, by trying to negotiate via objection handling and negotiating.
• Build rapport and Empathy
• Hits all KPI and productivity target
Reason for Leaving: Wanting career progression.
Profile Pensions
Customer service, Service, KPI
2015 - 2015
job
Customer Services Advisor
T-mobile.
• Dealing with All aspects of customer services-including warranties/insurance and tech support
• Provide high level customer service
• Ensure all admin accurate
Reason for Leaving: Didn't feel training was suitable for role
• Provide high level customer service
• Ensure all admin accurate
Reason for Leaving: Didn't feel training was suitable for role
Training, Customer service, Service, Support, Insurance
2013 - 2015
job
Geek Squad Agent
Carphone Warehouse.
• Taking incoming calls regarding insurance and warranties
• Advising customers what they are covered for and ensure best package
• Targeted to pass 3 silent call monitoring, passed consistently
• Call targeted to keep call under 7 mins
• 50 - 60 per calls per day
Reason for Leaving: Left to increase earning potential as bonus reduced
• Advising customers what they are covered for and ensure best package
• Targeted to pass 3 silent call monitoring, passed consistently
• Call targeted to keep call under 7 mins
• 50 - 60 per calls per day
Reason for Leaving: Left to increase earning potential as bonus reduced
Monitoring, Insurance, Bonus, Agent
2011 - 2013
freelance
Administration Consultant
Thomas Cook.
• Taking incoming calls from travel agents and customers for new and amending existing bookings
• Send tickets accurately
• Provide accurate advice
Reason for Leaving: Didn't enjoy environment, didn't feel supported in role
• Send tickets accurately
• Provide accurate advice
Reason for Leaving: Didn't enjoy environment, didn't feel supported in role
Administration
2010 - 2011
job
Assistant Team Leader /Claims Handler
Home Hotline.
• Providing insurance cover
• Targeted to sell 20 insurance quotes per month always exceeded (chosen to mentor struggling members of staff)
• Analysing claims
• Provide high level customer services
• Taking inbound calls from customers, outbound-ringing engineers-coaching and mentoring new co-ordinators
• Performing team leader duties-silent call monitor
• Preparing Team briefs and one to one's maintaining service levels
• Motivating the team to hit service levels
• Supervising Staff
Reason for Leaving: Temporary contract came to an end
• Targeted to sell 20 insurance quotes per month always exceeded (chosen to mentor struggling members of staff)
• Analysing claims
• Provide high level customer services
• Taking inbound calls from customers, outbound-ringing engineers-coaching and mentoring new co-ordinators
• Performing team leader duties-silent call monitor
• Preparing Team briefs and one to one's maintaining service levels
• Motivating the team to hit service levels
• Supervising Staff
Reason for Leaving: Temporary contract came to an end
Coaching, Mentoring, Mentor, Service, Insurance, Performing
2007 - 2010
job
Customer Services Assistant
Harvest Response.
• Providing Housing
• Dealing with Contractor invoices
• Administrative work
• Setting up direct debit-taking rent payments
Reason for Leaving: Made Redundant due to reduction in cost
• Dealing with Contractor invoices
• Administrative work
• Setting up direct debit-taking rent payments
Reason for Leaving: Made Redundant due to reduction in cost
UP
2009 - 2010
job
Telesales Executive
Bradley and Turner.
• Ringing Business to Business Offering Debt Advice to business and finding debt solutions
• Outbound calling regarding PPI
• Target at 2 sales per hour, averaged 4 per hour best hour achieved 7
• Offering advice on credit file
• Providing high level customer service
Reason for Leaving: Company closure
• Outbound calling regarding PPI
• Target at 2 sales per hour, averaged 4 per hour best hour achieved 7
• Offering advice on credit file
• Providing high level customer service
Reason for Leaving: Company closure
Customer service, Sales, Service
My education
University of Central Lancashire
BSc, Biomedical Sciences
BSc, Biomedical Sciences
n/a
BTEC, English
BTEC, English
?
-
2003
Manchester Metropolitan University
N/a, N/a
N/a, N/a
?
-
1995
Preston College
Hndhncorequivalent, Applied Biology
Hndhncorequivalent, Applied Biology
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