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Senior Product Manager
Lorraine Marsh
,
Bristol, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a passionate digital product manager with over 20 years' experience predominately in B2B2C software product leadership roles within the retail banking FinTech industry.
I have a proven track record of developing deep domain knowledge and strong relationships at senior level including bank CEOs and executives. I create and contribute to empowered, customer-centric product teams who believe in the product vision and are committed to delivering business results.
I create a culture of openness, transparency and experimentation and have an insatiable intellectual curiosity and drive to grow which I share with the team. I also bring a strong business and analytical mindset to the product leadership role as I have formal training and over 5 years' experience as a management accountant.
I have a proven track record of developing deep domain knowledge and strong relationships at senior level including bank CEOs and executives. I create and contribute to empowered, customer-centric product teams who believe in the product vision and are committed to delivering business results.
I create a culture of openness, transparency and experimentation and have an insatiable intellectual curiosity and drive to grow which I share with the team. I also bring a strong business and analytical mindset to the product leadership role as I have formal training and over 5 years' experience as a management accountant.
Markets
United States
(Remote
only)
Canada
(Remote
only)
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2020
job
Head of Product / Chief Operating Officer
Work For Impact.
A contract to introduct a customer-led product management culture plus agile development practices.
Product Management, Agile
2019 - 2020
job
Senior Manager Client and Product Solutions
Ultracs Corp.
In this role I was responsible for building strategic relationships within the American banking industry, successfully completing localisation requirements, identifying new product opportunities and developing a ‘go-to-market’ plan.
Senior management, Localization, Facilitating workshops, Banking, Design thinking, Product Management
2016 - 2019
job
Senior Manager - Product Innovation
Ultradata.
n 2014 Vermilian, at which I was a Director, was acquired by Ultradata Pty Ltd, the largest supplier of integrated banking software to the Australian and Asia Pacific mutual banking sector.
At Ultradata, I was responsible for developing strong, cross-functional product teams, defining and delivering the product vision and strategy and introducing process improvements.
Achievements:
• Won the 2015 and 2016 Directors Award
• Won the 2015 High Achievers Award as voted by peers
• Delivered a new software experience platform that empowered banks to create flexible customer experiences within web and app
• Delivered a new customer onboarding system that reduced onboarding from an average of 2 days to 5 minutes
• Reengineered product delivery and deployment processes to introduce the use of cross-functional product teams, design thinking and lean UX, APIs, SAAS, CI/CD and Agile development
see less
At Ultradata, I was responsible for developing strong, cross-functional product teams, defining and delivering the product vision and strategy and introducing process improvements.
Achievements:
• Won the 2015 and 2016 Directors Award
• Won the 2015 High Achievers Award as voted by peers
• Delivered a new software experience platform that empowered banks to create flexible customer experiences within web and app
• Delivered a new customer onboarding system that reduced onboarding from an average of 2 days to 5 minutes
• Reengineered product delivery and deployment processes to introduce the use of cross-functional product teams, design thinking and lean UX, APIs, SAAS, CI/CD and Agile development
see less
Banking, Product Management, Innovation Management, Agile development, Design thinking
2003 - 2014
job
Associate Director
Vermilian.
Developed from a start-up, I am immensely proud that Vermilian grew to over 30 employees before being acquired by Ultradata Pty Ltd in 2014.
Vermilian was a unique secure digital agency specialising in banking technology and marketing. As an online channel partner for our clients, we looked to blend innovative banking technology with marketing supporting the financial services industry.
We assisted clients with:
• website and intranet design and development;
• mobile app development:
• online IT security risk management;
• integration with third party systems such as core banking, internet banking, CRM and marketing systems;
• ebusiness strategy and implementation;
• development and implementation of online solutions and web services; and
• marketing support, both online and offline through a large range of projects.
In my role as Associate Director I was responsible for but not limited to:
* key client account oversight;
* management of the design, coding, digital project management and digital producers;
* product innovation and management;
* agile product delivery;
* business development;
* business efficiency;
* human resource management; and
* strategic planning.
Vermilian was a unique secure digital agency specialising in banking technology and marketing. As an online channel partner for our clients, we looked to blend innovative banking technology with marketing supporting the financial services industry.
We assisted clients with:
• website and intranet design and development;
• mobile app development:
• online IT security risk management;
• integration with third party systems such as core banking, internet banking, CRM and marketing systems;
• ebusiness strategy and implementation;
• development and implementation of online solutions and web services; and
• marketing support, both online and offline through a large range of projects.
In my role as Associate Director I was responsible for but not limited to:
* key client account oversight;
* management of the design, coding, digital project management and digital producers;
* product innovation and management;
* agile product delivery;
* business development;
* business efficiency;
* human resource management; and
* strategic planning.
Digital Strategy, Business strategy, Agile development, Management
My education
2016
Various
N/a, Agile Scrum
N/a, Agile Scrum
2015
General Assembly
N/a, User Experience Design
N/a, User Experience Design
2014
General Assembly
N/a, Product Management
N/a, Product Management
2004
-
2007
University of Lincoln
Bachelors, Finance and Business
Bachelors, Finance and Business
1998
-
2001
Chartered Institute of Management Accountants
N/a, Management Accounting
N/a, Management Accounting
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