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Am a very hard working, enthusiastic, committed and professional with years experience in the Administrator sector. I am very vast in all Microsoft office packages and I have great qualities, attributes and skills that I believe if am given the opportunit
Temitope Fashola
,
Milton Keynes, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an efficient and well-organised Administrator with a positive attitude to challenges.
A highly competent, motivated and enthusiastic administrator with experience of working
as part of a team in a busy office environment with a keen attention to detail. Well
organised and proactive in providing timely, efficient and accurate administrative support
to Line managers and work colleagues. Approachable, well presented and able to establish
good working relationships.
I have years of experience working as an Administrator with a proven ability to
communicate with different stakeholders within the organisation, a good team player with
excellent organisation, communication and analytical skills. Proficient in Microsoft office
and other manual office Administration systems.
A highly competent, motivated and enthusiastic administrator with experience of working
as part of a team in a busy office environment with a keen attention to detail. Well
organised and proactive in providing timely, efficient and accurate administrative support
to Line managers and work colleagues. Approachable, well presented and able to establish
good working relationships.
I have years of experience working as an Administrator with a proven ability to
communicate with different stakeholders within the organisation, a good team player with
excellent organisation, communication and analytical skills. Proficient in Microsoft office
and other manual office Administration systems.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - ?
job
Business Support Administrator
Santander Bank Milton Keynes.
Using various systems to capture customer details required for payment for PPI
such as payment database, payment tracker and charter.
• Making automated payments to customers account and sending out cheques
• Checking for case duplicate to ensure a customer is not paid twice on the same
policy via Miro, CMS and Charter.
• Ensuring payment are not paid to third parties in line with internal and external
policies
• Following correct procedures whilst dealing with processing of customers payments
• Ensuring customer details are correct and up to date and relevant documentations
are supplied before making payment to customer
• Amending for correctness whilst liaising with case handler to ensure the correct
redress is paid to customer
• Allocating cases unto charter in readiness for payment to be made
• Contacting customer to ensure payment goes to the right customer and account
• Corresponding with customers via letters and Telephone conversation
• Making payment to customers via APS (Automated Payment System)
• Meeting daily targets in terms of productivity and quality
• Supporting other teams when necessary i.e Data gathering, Administrative team,
comeback team etc
• Dealing with third parties to ensure right documentation is received and attached
unto the database (CMC Duplicate)
such as payment database, payment tracker and charter.
• Making automated payments to customers account and sending out cheques
• Checking for case duplicate to ensure a customer is not paid twice on the same
policy via Miro, CMS and Charter.
• Ensuring payment are not paid to third parties in line with internal and external
policies
• Following correct procedures whilst dealing with processing of customers payments
• Ensuring customer details are correct and up to date and relevant documentations
are supplied before making payment to customer
• Amending for correctness whilst liaising with case handler to ensure the correct
redress is paid to customer
• Allocating cases unto charter in readiness for payment to be made
• Contacting customer to ensure payment goes to the right customer and account
• Corresponding with customers via letters and Telephone conversation
• Making payment to customers via APS (Automated Payment System)
• Meeting daily targets in terms of productivity and quality
• Supporting other teams when necessary i.e Data gathering, Administrative team,
comeback team etc
• Dealing with third parties to ensure right documentation is received and attached
unto the database (CMC Duplicate)
CMS, Database, Support, Administrator, Processing, UP
2015 - 2015
job
Accounts Administrator
Lawrence and Co Accountants.
• Responsible for keeping and maintaining all filing systems
• Accessing data from various systems to respond effectively to customer queries
• Dealing with client/customer requests and queries received by email, post or
phone.
• Escalating difficult issues to Line Manager when required.
• Responsible for the meet and greet of all visitors to the center
• Handled all general telephone enquiries; transferred calls and took messages for
personnel who were unavailable to personally receive their calls
• Update all clients' details on all databases through Microsoft Excel.
• Data entry and input.
• Managing customer communications with regards to payroll and HMRC activities
• Escalating
• Assist in preparation of VAT returns
• Purchase ledger entry and processing of invoices.
• Accessing data from various systems to respond effectively to customer queries
• Dealing with client/customer requests and queries received by email, post or
phone.
• Escalating difficult issues to Line Manager when required.
• Responsible for the meet and greet of all visitors to the center
• Handled all general telephone enquiries; transferred calls and took messages for
personnel who were unavailable to personally receive their calls
• Update all clients' details on all databases through Microsoft Excel.
• Data entry and input.
• Managing customer communications with regards to payroll and HMRC activities
• Escalating
• Assist in preparation of VAT returns
• Purchase ledger entry and processing of invoices.
Excel, Administrator, Processing, Manager
2010 - 2014
job
Administrator
Cornerstone Leadership Centre.
• Responsible for keeping and maintaining all filing systems
• Responsible for all external correspondence on behalf of the leadership, and sending emails, and mail-shots accordingly
• Compiled the weekly updates of memos and announcements in readiness for every
meeting
• Responsible for all the facilities maintenance within the office environment.
• Daily sorting of all in-coming and out-going post and cascaded them to the appropriate personnel
• Responsible for the meet and greet of all visitors to the center
• Regularly responded to general enquiries via emails and post.
• Responsible for stationary ordering and maintaining appropriate stock levels of the same
• Coordinated all on-site meetings and took the minutes
• Responsible for all external correspondence on behalf of the leadership, and sending emails, and mail-shots accordingly
• Compiled the weekly updates of memos and announcements in readiness for every
meeting
• Responsible for all the facilities maintenance within the office environment.
• Daily sorting of all in-coming and out-going post and cascaded them to the appropriate personnel
• Responsible for the meet and greet of all visitors to the center
• Regularly responded to general enquiries via emails and post.
• Responsible for stationary ordering and maintaining appropriate stock levels of the same
• Coordinated all on-site meetings and took the minutes
Leadership, Office, Administrator
2008 - 2009
job
Administrative Secretary
Out of the Country.
2004 - 2007
job
Administrative Assistant
unknown.
• Responsible for maintaining high levels of customer service to all clients
• Managed daily money transfer transactions and accurate data input
• Receiving and handling all in-coming telephone queries
• Regularly responding to written Customer queries and enquiries
• Ensuring daily cash deposits to the bank
• Assisted the manager with the set up of new office processes
• Managed all the filing, keeping all client records up to date, and constantly adapting
old files to new and more effective filing systems
• Other ad-hoc responsibilities as specified by the manager
• Organizing and arranging team meetings
Receptionist
• Managed daily money transfer transactions and accurate data input
• Receiving and handling all in-coming telephone queries
• Regularly responding to written Customer queries and enquiries
• Ensuring daily cash deposits to the bank
• Assisted the manager with the set up of new office processes
• Managed all the filing, keeping all client records up to date, and constantly adapting
old files to new and more effective filing systems
• Other ad-hoc responsibilities as specified by the manager
• Organizing and arranging team meetings
Receptionist
Receptionist, Customer service, Service, Office, Processes, Manager, UP
2000 - 2003
job
His Goodness and Mercy Chemist
unknown.
• Responsible for maintaining high levels of customer service to all clients
• Managed daily money transfer transactions and accurate data input
• Receiving and handling all in-coming telephone queries
• Regularly responding to written Customer queries and enquiries
• Ensuring daily cash deposits to the bank
• Assisted the manager with the setup of new office processes
• Managed all the filing, keeping all patient records up to date, and constantly
adapting old files to new and more effective filing systems
• Other ad-hoc responsibilities as specified by the manager
• Managed daily money transfer transactions and accurate data input
• Receiving and handling all in-coming telephone queries
• Regularly responding to written Customer queries and enquiries
• Ensuring daily cash deposits to the bank
• Assisted the manager with the setup of new office processes
• Managed all the filing, keeping all patient records up to date, and constantly
adapting old files to new and more effective filing systems
• Other ad-hoc responsibilities as specified by the manager
Customer service, Service, Office, Processes, Manager, UP
1999 - 2000
job
Administrative Assistant
Nigerian Stored Products Research Institute.
• Updating Personnel files and maintaining staff confidentiality
• Reviewing completed application forms and forwarding to Chief Administrative
Officer for review
• Maintaining and Updating Personnel records
• Managed all the filing, keeping all client records up to date, and constantly adapting
old files to new and more effective filing systems.
• Other ad-hoc responsibilities as specified by the manager
• Reviewing completed application forms and forwarding to Chief Administrative
Officer for review
• Maintaining and Updating Personnel records
• Managed all the filing, keeping all client records up to date, and constantly adapting
old files to new and more effective filing systems.
• Other ad-hoc responsibilities as specified by the manager
Manager, UP
My education
2006
-
2008
London Business College
MBA, Business Administration
MBA, Business Administration
2003
-
?
Computer School London
Prince2, Project Management
Prince2, Project Management
2003
-
2006
University of Greenwich
BA Hons Business Administration, Business Administration
BA Hons Business Administration, Business Administration
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