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Strong relationship builder
Linda Crawley
,
Chelmsford, United Kingdom
Experience
Other titles
Skills
I'm offering
Self motivated, strong interpersonal skills with the ability to get under the skin of customers, build trusting relationships to translate customer needs into desired business outcomes.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
CX (Customer Experience) Account Director
Royal Mail Group.
redundancy
My role focusses on driving Customer Experience initiatives within key accounts, specifically Royal Mail Group, streaming processes to enable their agents to have improved customer understanding and increased win ratio. Wins include £1m contract value with built in potential for expansion.
As from June my role specifically focussed on marketing solution set for CX across Government Accounts
My role focusses on driving Customer Experience initiatives within key accounts, specifically Royal Mail Group, streaming processes to enable their agents to have improved customer understanding and increased win ratio. Wins include £1m contract value with built in potential for expansion.
As from June my role specifically focussed on marketing solution set for CX across Government Accounts
Marketing, Customer experience, Streaming, CX, Processes
2018 - 2019
job
Media & Entertainment Business Development Lead
Nvidia.
Opening and developing cross portfolio business opportunities to drive Nvidia awareness and enable customers to speed workflows, increase productivity and monetise content through high powered compute, graphics, machine learning and artificial intelligence.
Working with my virtual team and partners to understand desired customer business outcomes and present ways these can be achieved.
Working with my virtual team and partners to understand desired customer business outcomes and present ways these can be achieved.
Business development, Machine learning, Artificial Intelligence, Content, Development
2016 - 2017
job
Network Sales Specialist
Citrix.
redundancy
Developing business in a new market sector, E Gambling and Gaming. I lead training and coaching internal and external virtual teams, partners and distributors to drive engagement. This approach is new to Citrix.
In addition to this during Q3 and Q4 with my virtual team comprising two account managers and my systems engineer I successfully sold noncore networking solutions into the customer base.
Developing business in a new market sector, E Gambling and Gaming. I lead training and coaching internal and external virtual teams, partners and distributors to drive engagement. This approach is new to Citrix.
In addition to this during Q3 and Q4 with my virtual team comprising two account managers and my systems engineer I successfully sold noncore networking solutions into the customer base.
Coaching, Networking, Training, Citrix, Sales, Network
2014 - 2016
job
Client Director - Technology and Industry Sector
Telefonica O2.
Driving retention and growth opportunities within my customer base Specifically noncore, device management and cyber security solutions for Tata and Secom.
Highlights
● Won new starter of the year award
● Negotiated 6way NDA with the BBC, Atos, Unify, EY and Vodafone
● BBC contract signed min spend value £1.6m
● BBC WW contract signed min spend value £600k
● Won Secom contract spend £500k
● Created acquisition opportunities within Arqiva
● Top of the sales performance league table
Highlights
● Won new starter of the year award
● Negotiated 6way NDA with the BBC, Atos, Unify, EY and Vodafone
● BBC contract signed min spend value £1.6m
● BBC WW contract signed min spend value £600k
● Won Secom contract spend £500k
● Created acquisition opportunities within Arqiva
● Top of the sales performance league table
Management, Sales, Technology, Security, Growth, Retention
2010 - 2014
freelance
Unified Communications (UC) Sales Consultant
Vodafone.
Drove non-core UC revenue and scoped new complex solutions. Typically comprising fully resilient cloud solutions including hunt group, contact centre and data analytics functionality within the Northern Europe Enterprise sales sector. Presented to C level clients and provided coaching and consultancy to Global Account Managers.
Highlights
● Won 2 x Cisco HCS UC solution TCV values €2.2m, McLaren and €4m Inchape
● Created UC opportunities
● Led winning complex sales methodology across the wider sales teams
● Presented the Vodafone UC journey at C level
● Represented the sales team as Employee Champion
● Developed 5 x pipeline coverage
National Account Manager
I focused on business retention and driving new non-core and value add solutions within my customer base.
My role was to open and create higher wider relationships within my customer base. I created a consultancy sales approach to identify areas of business of more strategic importance to Vodafone.
Highlights
● Introduced the first flat rate contract - Schlumberger TCV €2m
● Won introduction and roll out of tablets for Abbott Labs TCV €700k
● Coached my team on fixed solutions
● Sold multiple technology deployments
Highlights
● Won 2 x Cisco HCS UC solution TCV values €2.2m, McLaren and €4m Inchape
● Created UC opportunities
● Led winning complex sales methodology across the wider sales teams
● Presented the Vodafone UC journey at C level
● Represented the sales team as Employee Champion
● Developed 5 x pipeline coverage
National Account Manager
I focused on business retention and driving new non-core and value add solutions within my customer base.
My role was to open and create higher wider relationships within my customer base. I created a consultancy sales approach to identify areas of business of more strategic importance to Vodafone.
Highlights
● Introduced the first flat rate contract - Schlumberger TCV €2m
● Won introduction and roll out of tablets for Abbott Labs TCV €700k
● Coached my team on fixed solutions
● Sold multiple technology deployments
Coaching, Account Manager, Cisco, C, Cloud, Sales, Analytics, Technology, Retention, Enterprise, Winning, LED, Manager
1993 - 2010
job
Media and Broadcast (M&B) Account Director
BT.
My key responsibility with M&B was based on driving new business within the Broadcast Sector. My clients included BBC, ITV, Arqiva, BskyB and SIS. New business was generated through prospecting and the development of client relationships to achieve delivery of cutting edge technically complex, multimedia solutions. The ability to identify and translate customer requirements was imperative. I then secured necessary internal resource through competitive process from design to delivery.
Highlights
● Won sales Director of the year award - BBC WS Global Distribution Network
TCV £15m - resilient 1+1, low latency Global network and satellite capacity
● Developed new technology with the BT Labs to differentiate and win the deal
● Won multi million GBP contracts - UK Digital Terrestrial TV network +£100m
● Led innovate contract negotiations to ensure customer signature
● Led cross functional teams
● Interviewed and recruited candidates
Prior to the above role my BT career included:
Network and Systems Manager
● Built and tracked the Quality Plan and Budget for BT R&D.
Call Centre Manager - Business Faults
● Team of 20 reporting to me
Project Manager - Data Cleanse
● Team of 5 direct reports managing 100 engineers.
Service Centre Manager
● Managed a team of 10 delivering business solutions
Manager of Sales Team
● Team of office located salespeople
Highlights
● Won sales Director of the year award - BBC WS Global Distribution Network
TCV £15m - resilient 1+1, low latency Global network and satellite capacity
● Developed new technology with the BT Labs to differentiate and win the deal
● Won multi million GBP contracts - UK Digital Terrestrial TV network +£100m
● Led innovate contract negotiations to ensure customer signature
● Led cross functional teams
● Interviewed and recruited candidates
Prior to the above role my BT career included:
Network and Systems Manager
● Built and tracked the Quality Plan and Budget for BT R&D.
Call Centre Manager - Business Faults
● Team of 20 reporting to me
Project Manager - Data Cleanse
● Team of 5 direct reports managing 100 engineers.
Service Centre Manager
● Managed a team of 10 delivering business solutions
Manager of Sales Team
● Team of office located salespeople
TV, ME, Manager, LED, Contracts, Office, Development, Sales Director, Network, Design, Service, Technology, Sales, R, Contracts, Budget, Project Manager
My education
?
-
2016
n/a
Secondary, Service Management
Secondary, Service Management
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