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Project Management with 10 Years Experience
SUDHEER SHAH
,
Gurgaon, India
Experience
Other titles
Skills
I'm offering
Hello, Hope you are Safe and Healthy, I am working as a freelancer of ERP and Mail & Mobility solution (Domino/Exchange/traveler/Vmware) If you require any assistance or work for me please let me know I am happy to work with you.
Best Regards Sudheer Shah
Best Regards Sudheer Shah
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2012 - ?
job
Senior Engineer IT
BUSCH Shared Services India Pvt. Ltd.
• Providing 2nd/3rd Level Mail & Mobility Support to BUSCH Vacuum Systems & Pump Globally for Asia-Pacific, Europe, America etc maintained a Global messaging and collaboration environment 24*7 support, of approximately 30 Domino servers, 7000+ users, and 400+ Blackberry users and Sametime server.
• Minimizing downtime for maintenance-related activities on the domino server.
• Mailbox for dead mails, waiting and held message counts, calendar and scheduling issues.
• Users Management activity like Register, rename, recertify, delete and move users to a new certifier.
• Modify person documents, troubleshooting mail routing, database access issues, out of office agent, modify location document.
• Database maintenance activities like Updall, Fixup and Compact.
• Responsible for Daily monitoring of Regional North American, Singapore, UK region Domino servers, for tasks such as Availability Index Checks, Performance / Resource / Disk Structure / Disk Space Checks, Mail Routing Monitoring, Replication History Checks (for critical notes files, i.e., names.nsf, admin4.nsf etc )
• Management of Notes Group, Mail-In Database, Notes Application, Mail Topology: (Creations, deletions, updates, replica creations, replication issues, ACL alignments, connection documents.)
• Daily management/monitoring, assignment and resolution of tickets in Remedy(ITIL Based Tool) and venture.
• Monitored replication on names.nsf on mail and application servers.
• Manage all problems in accordance with the Problem & Change Management processes
• Responsibility for ensuring that all Changes are appropriately documented, approved & accurate.
• Process administration, coaching and helping members to adhere to SLA targets.
• Troubleshooting for Notes replication challenges based on database design, replication settings, server document, connection documents and ACL.
• Upgraded IBM Domino servers from 8.5.3 to latest 9.0.1 FP7.
• Root cause Analysis and Permanent solution for problems with Domino and IBM Notes Server, including server crash, server hang and server down.
• Providing RCA to the customer for all SEV1 incidents.
• Minimizing downtime for maintenance-related activities on the domino server.
• Mailbox for dead mails, waiting and held message counts, calendar and scheduling issues.
• Users Management activity like Register, rename, recertify, delete and move users to a new certifier.
• Modify person documents, troubleshooting mail routing, database access issues, out of office agent, modify location document.
• Database maintenance activities like Updall, Fixup and Compact.
• Responsible for Daily monitoring of Regional North American, Singapore, UK region Domino servers, for tasks such as Availability Index Checks, Performance / Resource / Disk Structure / Disk Space Checks, Mail Routing Monitoring, Replication History Checks (for critical notes files, i.e., names.nsf, admin4.nsf etc )
• Management of Notes Group, Mail-In Database, Notes Application, Mail Topology: (Creations, deletions, updates, replica creations, replication issues, ACL alignments, connection documents.)
• Daily management/monitoring, assignment and resolution of tickets in Remedy(ITIL Based Tool) and venture.
• Monitored replication on names.nsf on mail and application servers.
• Manage all problems in accordance with the Problem & Change Management processes
• Responsibility for ensuring that all Changes are appropriately documented, approved & accurate.
• Process administration, coaching and helping members to adhere to SLA targets.
• Troubleshooting for Notes replication challenges based on database design, replication settings, server document, connection documents and ACL.
• Upgraded IBM Domino servers from 8.5.3 to latest 9.0.1 FP7.
• Root cause Analysis and Permanent solution for problems with Domino and IBM Notes Server, including server crash, server hang and server down.
• Providing RCA to the customer for all SEV1 incidents.
It, Agent, Processes, Asia, Server, Office, Monitoring, Support, Remedy, Design, Management, Database design, Database, ITIL, Administration, Coaching, Change management
2012 - 2012
unknown
Generate CSR
HONDA Siel Car India Ltd.
(2) HONDA Siel Power Products Ltd.
Roles on This Project: From May 2012 to November 2012.
• Installation and Configuration of New Domino Server on Windows 2008 server.
• Domino Server Up-gradation from 6.5.6 to 8.5.3.
• Update Mail Template from inotes6 to Mail85.ntf.
• Run the after DB's Maintenance command Fixup, Updall & Compact.
• Deploy Configuring new Domino Cluster/Failover Server over Private IP.
• Create a new Domino Web Access (inotes) database & Configure to Redirect to SSL.
• Generate CSR file & Install keyring.kyr certificate in the Server.
• Enabled Massage Recall Option.
• Create Connection Document for Replication all Servers in same Domain.
• Create SMTP connection Document for external domains.
• Configuring Transaction Logging on the Server (Circular, Archive).
• Configuring DAOS on the Server & Enable on all Databases.
• Configure Notes ID Vault & Managing Users through the ID Vault database.
• Configuring policy (Archive Policy & Registration Policy).
• Monitoring Server Performance & mail Delivery.
• Troubleshooting of user's calendar related issues.
• Resolved the issues after migration on the databases.
• Provide Admin training about Domino 8.5.3.
• Install & Configure new Lotus Domino Server for Blackberry 5.0.3 Server Up-gradation.
• Configure Blackberry handheld & add new users.
• Upgrade client end Lotus Notes & Configuring by Local IT Team.
Roles on This Project: From May 2012 to November 2012.
• Installation and Configuration of New Domino Server on Windows 2008 server.
• Domino Server Up-gradation from 6.5.6 to 8.5.3.
• Update Mail Template from inotes6 to Mail85.ntf.
• Run the after DB's Maintenance command Fixup, Updall & Compact.
• Deploy Configuring new Domino Cluster/Failover Server over Private IP.
• Create a new Domino Web Access (inotes) database & Configure to Redirect to SSL.
• Generate CSR file & Install keyring.kyr certificate in the Server.
• Enabled Massage Recall Option.
• Create Connection Document for Replication all Servers in same Domain.
• Create SMTP connection Document for external domains.
• Configuring Transaction Logging on the Server (Circular, Archive).
• Configuring DAOS on the Server & Enable on all Databases.
• Configure Notes ID Vault & Managing Users through the ID Vault database.
• Configuring policy (Archive Policy & Registration Policy).
• Monitoring Server Performance & mail Delivery.
• Troubleshooting of user's calendar related issues.
• Resolved the issues after migration on the databases.
• Provide Admin training about Domino 8.5.3.
• Install & Configure new Lotus Domino Server for Blackberry 5.0.3 Server Up-gradation.
• Configure Blackberry handheld & add new users.
• Upgrade client end Lotus Notes & Configuring by Local IT Team.
Training, Database, CSR, Windows, It, Monitoring, Web, Server, Power, Https, UP
2010 - 2012
job
Technical Support Exertive
Softcell Technologies Ltd.
Support
2006 - 2010
job
Customer Support Engineer
Microchip Infotech System Ltd. On.
Client: Subros Auto Airconditioning System Ltd.
Roles:
• Provide 1st/2nd Level supports on Microsoft Technologies, single Domain of approximately 2 servers
• Daily management, analysis and troubleshooting of 500+ Lotus Notes 7.0.3 mail files/users and Weekly server maintenance on 3 Domino, Hub, Mail, SMTP servers on Windows OS.
• Installing the Notes client Software.
• Recovering from a workstation crash
• Troubleshoot common mail setup Problems.
• Installation, Configuration, Monitoring and Administration of Windows 2k3 Server.
• Installation, Configuration Active Directory, DHCP, DNS.
• Creating Users, Groups, Shared folders, creating and Managing Domain Group.
• Creating & Managing File Shares & Providing access to users on them
• Creating, Configure and deleting New Users, password resetting for windows account
• Troubleshooting of Domain Control, Active Directory, DNS, and DHCP
• Antivirus Installation (Norton, TrendMicro) and updates its pattern
• Troubleshooting of Network related errors and resolving problems and maintained network connectivity
• User Renaming / User Move & Recertification through Admin Process.
• Providing support for notes client issue.
• Monitoring replication, mail routing and SMTP.
• Creation of Groups & Connection Document.
• Creation of the connection document for replication.
• Performs Daily Lotus Domino Administrator task.
• Servers Monitoring from Remote location.
• Creation of rules / Addition & Deletion of an individual as well as Domain name in the filter.
Professional Qualification and Certification:
❖ Done Advance Diploma in computer application (ADCA) from Vertex Computer, Kanpur.
❖ Done Advance Diploma in Computer Hardware and Networking (ADCHN) Course From
Jetking Infotrain Ltd. Kanpur.
❖ Microsoft Certified Professional (MCP) in Win 2003.
❖ Notes Domino 7/0.5: System Administration Operating Fundamentals.
❖ SAP Basis & Security administrator
❖ Proofpoint security administrator
Roles:
• Provide 1st/2nd Level supports on Microsoft Technologies, single Domain of approximately 2 servers
• Daily management, analysis and troubleshooting of 500+ Lotus Notes 7.0.3 mail files/users and Weekly server maintenance on 3 Domino, Hub, Mail, SMTP servers on Windows OS.
• Installing the Notes client Software.
• Recovering from a workstation crash
• Troubleshoot common mail setup Problems.
• Installation, Configuration, Monitoring and Administration of Windows 2k3 Server.
• Installation, Configuration Active Directory, DHCP, DNS.
• Creating Users, Groups, Shared folders, creating and Managing Domain Group.
• Creating & Managing File Shares & Providing access to users on them
• Creating, Configure and deleting New Users, password resetting for windows account
• Troubleshooting of Domain Control, Active Directory, DNS, and DHCP
• Antivirus Installation (Norton, TrendMicro) and updates its pattern
• Troubleshooting of Network related errors and resolving problems and maintained network connectivity
• User Renaming / User Move & Recertification through Admin Process.
• Providing support for notes client issue.
• Monitoring replication, mail routing and SMTP.
• Creation of Groups & Connection Document.
• Creation of the connection document for replication.
• Performs Daily Lotus Domino Administrator task.
• Servers Monitoring from Remote location.
• Creation of rules / Addition & Deletion of an individual as well as Domain name in the filter.
Professional Qualification and Certification:
❖ Done Advance Diploma in computer application (ADCA) from Vertex Computer, Kanpur.
❖ Done Advance Diploma in Computer Hardware and Networking (ADCHN) Course From
Jetking Infotrain Ltd. Kanpur.
❖ Microsoft Certified Professional (MCP) in Win 2003.
❖ Notes Domino 7/0.5: System Administration Operating Fundamentals.
❖ SAP Basis & Security administrator
❖ Proofpoint security administrator
Administration, Networking, SAP, Active Directory, DNS, Management, System administration, Windows, Security, Network, Support, Monitoring, Hardware, Software, Server, Administrator
My education
?
-
2011
Sikkim Manipal University
N/a, N/a
N/a, N/a
?
-
2006
Kanpur University
BSc, N/a
BSc, N/a
?
-
2003
n/a
HighSchoolOrEquivalent, N/a
HighSchoolOrEquivalent, N/a
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