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Technical Analyst
Naveen Chauhan
,
LONDON, United Kingdom
Experience
Other titles
Skills
I'm offering
Highly proficient IT CONSULTANT with over 10 years’ experience with various applications, spanning across EPOS and Digital Operations, working with high profile clients and retailers. Versatile in approach giving the ability to communicate with both technical and non-technical audiences.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Application Support Analyst - Clear Channel
unknown.
• Application and System Management
• Change Management - working with international dev teams
• Supporting internal business units in Europe and Asia
• Product Management - roadmap with internal users
• International stakeholder management
• Deploying upgrades and patches
• MDM software administration
• Managing tickets/changes via ServiceNow, JIRA and Zendesk
• Change Management - working with international dev teams
• Supporting internal business units in Europe and Asia
• Product Management - roadmap with internal users
• International stakeholder management
• Deploying upgrades and patches
• MDM software administration
• Managing tickets/changes via ServiceNow, JIRA and Zendesk
Change management, Administration, Jira, Product Management, Stakeholder Management, Management, Support, ServiceNow, Analyst, Software, International, Zendesk, Asia
2017 - 2018
job
Business Analyst
Tottenham Hotspur Football & Athletic Co Limited.
• Worked on the Single sign-on (SSO) web integration project
• Remote and on-site consultancy
• Built and maintained Azure Rackspace environment
• Deploying Docker container solution
• Stakeholder management
• Requirements gathering, workshops
• Documenting system architecture, functional specs
• Documenting technical business processes and visio workflows
• Systems integration of various customer data endpoints/API
• Liaising with on and offshore development teams
• UAT testing
• Remote and on-site consultancy
• Built and maintained Azure Rackspace environment
• Deploying Docker container solution
• Stakeholder management
• Requirements gathering, workshops
• Documenting system architecture, functional specs
• Documenting technical business processes and visio workflows
• Systems integration of various customer data endpoints/API
• Liaising with on and offshore development teams
• UAT testing
API, Docker, Azure, Stakeholder Management, Visio, Management, Integration, Architecture, Workshops, Offshore, Analyst, Testing, Development, Web, Processes
2011 - 2017
freelance
Technical Consultant
Oracle.
• Working as part of Professional Services with Retail EPOS software across multiple high street retailers (Selfridges, Wyevale, Matalan, Wilkinson)
• Remote and on site consultancy
• Multi and omni channel integration of various endpoints
• Requirements gathering, workshops
• Documenting system architecture
• Documenting technical business processes and workflows
• Supporting UAT process
• Working with local and offshore development teams - writing specification documents, bug analysis
• Installation and configuration of EPOS software (DB and applications)
• Application software upgrades and roll outs
• Performance & load testing, performance monitoring - producing reports
• Training end users
• Remote and on site consultancy
• Multi and omni channel integration of various endpoints
• Requirements gathering, workshops
• Documenting system architecture
• Documenting technical business processes and workflows
• Supporting UAT process
• Working with local and offshore development teams - writing specification documents, bug analysis
• Installation and configuration of EPOS software (DB and applications)
• Application software upgrades and roll outs
• Performance & load testing, performance monitoring - producing reports
• Training end users
Writing, Retail, Training, Integration, Architecture, Workshops, Offshore, Monitoring, Testing, Development, Software, Load testing, Processes
2008 - 2011
job
Senior Application Support Analyst
Micros.
• Resolving application and database issues from internal and external clients
• SQL and Oracle database tuning and optimisation
• Wrote advanced shell and SQL scripts to help automate manual tasks
• Developed technical solutions to resolve recurring issues
• Provided out-of-hours technical support keeping Retail systems operational 24/7
• SQL and Oracle database tuning and optimisation
• Wrote advanced shell and SQL scripts to help automate manual tasks
• Developed technical solutions to resolve recurring issues
• Provided out-of-hours technical support keeping Retail systems operational 24/7
Sql, Retail, Oracle, Database, Optimization, Oracle database, Support, Analyst, Tuning
2007 - 2008
job
2nd Level Application Support Analyst
Vebra Solutions.
Support, Analyst
My education
Barnfield Technology Center
Hndhncorequivalent, IT Practitioners
Hndhncorequivalent, IT Practitioners
Putteridge High School
N/a, Mathematics
N/a, Mathematics
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