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PAYMENTS | FINTECH & BANKING
Gonçalo Condé Pinto
,
LONDON, United Kingdom
Experience
Other titles
Skills
I'm offering
+ 10 years experienced payments professional with a demonstrated history of working in the financial services / Fintech industry. (Issuing and acquiring). Skilled in negotiation, relationship and sales management. Strong and proven track record in growing billed business, targeting and acquisition/retention new clients and increasing revenue. Languages: Portuguese and Spanish
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
Partner Manager
Bambora Connect by Ingenico Group.
§ Set up and launch Bambora Connect acquiring solutions in Europe with an initial focus on the UK ISV market
§ Generate merchant acquisition and plans for merchant acquisition within ISV partner accounts won by the business development
team.
§ Develop analytical reports with growth systems teams to proactively manage ISV relationships
§ Build relationships and be the day to day point of contact for partners (ISVs, Payworks Gateway), merchants) managing and all
aspects of the commercial and operational relationship. Liaising with the wider operational teams for Acquiring, Onboarding,
customer service and product development teams. Achieved a Net Promoter Score (NPS) of 50
§ Working with the Head of Bambora Connect to build a better understanding of customer pain points, potential future requirements
and potential value that can be delivered by each ISV partner.
§ Generate merchant acquisition and plans for merchant acquisition within ISV partner accounts won by the business development
team.
§ Develop analytical reports with growth systems teams to proactively manage ISV relationships
§ Build relationships and be the day to day point of contact for partners (ISVs, Payworks Gateway), merchants) managing and all
aspects of the commercial and operational relationship. Liaising with the wider operational teams for Acquiring, Onboarding,
customer service and product development teams. Achieved a Net Promoter Score (NPS) of 50
§ Working with the Head of Bambora Connect to build a better understanding of customer pain points, potential future requirements
and potential value that can be delivered by each ISV partner.
Business development, Product development, Onboarding, Customer service, Service, Net, Growth, Development, Manager, UP
2018 - 2019
job
Business Banking Relationship Manager
SIBS FORWARD PAYMENTS SOLUTIONS.
§ Target new business opportunities for Acquirers and Issuers (Open Banking API, SWIFT services, Instant Payments solutions, Digital Payments Gateway, Blocking services, Cards issuing, Fraud Management Solutions, Onboarding Digital, PSD2, VTS/MDES):
§ Managing the end to end sales process including contractual and commercial negotiations, + 3.500.000 € in business in 2018
§ Be the key point of contact for a selected portfolio of clients, mainly banks
§ Managing the end to end sales process including contractual and commercial negotiations, + 3.500.000 € in business in 2018
§ Be the key point of contact for a selected portfolio of clients, mainly banks
API, Swift, Onboarding, Management, Sales, Banking, Manager
2017 - 2018
job
Key Account Manager
GLOBAL PROCESSING SERVICES.
§ Build value-based relationships with customers such as Revolut, Monzo, Sharepay, GLINT pay, Fortress, Starling, Pockit, Curve
§ Work with third-party payment partners, including card Bureaus, issuing Banks, SPI's for all planned changes with customers.
§ Manage all phases of posterior clients acquisition and expand existing long term client accounts via upselling services/products (i.e. MDES, Multi FX, 3D Secure, IVR, Fraud Services, etc.);
§ Work with third-party payment partners, including card Bureaus, issuing Banks, SPI's for all planned changes with customers.
§ Manage all phases of posterior clients acquisition and expand existing long term client accounts via upselling services/products (i.e. MDES, Multi FX, 3D Secure, IVR, Fraud Services, etc.);
Account Manager, 3D, Manager
2014 - 2017
job
ICC Centurion Relationship Manager
AMERICAN EXPRESS.
Financial profiling to increase growth of card billings and maximise revenue/billed business for American Express.: selling exclusive
and financial product/services (credit cards, pre-paid cards, miles cards, etc.);
§ Build and maintain relationship with HNWI accounts - portfolio of 67 card members to ensure customer satisfaction and generate
revenue - achieved 100% customer satisfaction in 2015 and 2016 (based on surveys sent to clients);
§ Identify new product/services ideas with customers and share with business to plan new marketing campaigns in conjunction with Marketing to identify opportunities and build a list of client's prospects that reflect the most relevant targets for the campaign;
§ Provide technical support for Centurion accounts - dispute transactions; Banks exchange, fraud prevention, payments/ credit limits
support; manage supplementary/currency cards; etc.
and financial product/services (credit cards, pre-paid cards, miles cards, etc.);
§ Build and maintain relationship with HNWI accounts - portfolio of 67 card members to ensure customer satisfaction and generate
revenue - achieved 100% customer satisfaction in 2015 and 2016 (based on surveys sent to clients);
§ Identify new product/services ideas with customers and share with business to plan new marketing campaigns in conjunction with Marketing to identify opportunities and build a list of client's prospects that reflect the most relevant targets for the campaign;
§ Provide technical support for Centurion accounts - dispute transactions; Banks exchange, fraud prevention, payments/ credit limits
support; manage supplementary/currency cards; etc.
Marketing, Exchange, Surveys, Growth, Support, Express, Campaign, Manager
2013 - 2014
job
Product and Solution Advisor
STRUQ by QUANTCAST.
(London, United Kingdom)
Business Development LATAM
§ Research leads and identify sales opportunities using LinkedIn, Twitter, 10K reports, and company websites;
§ Target business ranging from BRL 1 million to over BRL 5 million in annual revenue;
§ Outbound prospecting and client acquisition: 11 new clients first 4 months / USD 210.000 in the first 4 months;
§ Product and Solution Advisor - reporting performance: ROI, CPC, CPM, eCPM, CTR, Cost+, retargeting and FBX;
Business Development LATAM
§ Research leads and identify sales opportunities using LinkedIn, Twitter, 10K reports, and company websites;
§ Target business ranging from BRL 1 million to over BRL 5 million in annual revenue;
§ Outbound prospecting and client acquisition: 11 new clients first 4 months / USD 210.000 in the first 4 months;
§ Product and Solution Advisor - reporting performance: ROI, CPC, CPM, eCPM, CTR, Cost+, retargeting and FBX;
Business development, Research, Websites, ROI, Linkedin, Sales, Twitter, Google retargeting, Development
2011 - 2013
job
Portugal Country Manager
BLINK BOOKING by GROUPON.
Profiling and target the very best hotels in the Portuguese market (4 and 5 star), sign them up to the business and provide training -
(over 90 hotels 100% commission);
§ Customer acquisition, conversion and retention, with focus on revenue generation - 3rd market (from 8) more profitable in terms
of sales;
§ Manage, plan and execute all marketing & sales activities for the local markets, both online and offline to maximize ROI on
st
marketing and media budgets - > 1000 downloads month - 1 travel app in PT app store;
(over 90 hotels 100% commission);
§ Customer acquisition, conversion and retention, with focus on revenue generation - 3rd market (from 8) more profitable in terms
of sales;
§ Manage, plan and execute all marketing & sales activities for the local markets, both online and offline to maximize ROI on
st
marketing and media budgets - > 1000 downloads month - 1 travel app in PT app store;
Marketing, Training, ROI, Sales, Retention, App, Online, Manager, UP
2009 - 2011
job
Business Development
COFINA MEDIA.
• Signing of new partners opportunities with the main media groups and advertisers in Brazil;
• Generating new business using existing contacts and building new relationships;
• Preparing sales offers, negotiating contracts and closing agreements;
• Generating new business using existing contacts and building new relationships;
• Preparing sales offers, negotiating contracts and closing agreements;
Business development, Contracts, Sales, Development, Contracts
My education
2020
Copenhagen Business School
N/a, Financial Services
N/a, Financial Services
2015
University of Westminster
N/a, Marketing
N/a, Marketing
2007
-
2008
INSA Business Marketing and Communication School
Masters, Advertising
Masters, Advertising
2003
-
2007
IPAM Portuguese Institute of Marketing
Masters, Marketing
Masters, Marketing
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