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Strong and value creating Agile Programme Manager; expert in Digital Transformation
Allan Raffles
,
Copenhagen V, Denmark
Experience
Other titles
Skills
I'm offering
I am an analytical, self-motivating and goal-oriented Agile Programme Manager, an expert in Digital Transformation, agile leadership and change management. Confident in collaborating with C-level & Senior stakeholders, leading teams to deliver high-impact solutions to meet business needs and challenges.
Helping clients succeed by defining and enabling their journeys through identifying and analysing needs, requirements and challenges; then strategise, visualise and plan. Driving progress through the creation of OKRs and visualisation of goals and results, ensuring engagement from the whole organisation.
I manage multimillion-pound budgets and lead globally dispersed teams to deliver fantastic results. Able to quickly adapt to changes and hit the ground running.
Helping clients succeed by defining and enabling their journeys through identifying and analysing needs, requirements and challenges; then strategise, visualise and plan. Driving progress through the creation of OKRs and visualisation of goals and results, ensuring engagement from the whole organisation.
I manage multimillion-pound budgets and lead globally dispersed teams to deliver fantastic results. Able to quickly adapt to changes and hit the ground running.
Markets
United Kingdom
Germany
(Remote
only)
Denmark
Norway
(Remote
only)
Sweden
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
Danish
Fluently
German
Fluently
English
Fluently
Norwegian
Good
Swedish
Good
Ready for
Larger project
Full time contractor
Available
My experience
2018 - ?
freelance
Founder
Digital Future Today Ltd.
I transform companies to realize opportunities and adapt to the challenges coming from the markets, customers and competitors. I succeed in my goals by collaborating with internal and external stakeholders utilizing my knowledge, experience and expertise to create a commen vision, strategy and plan; that cuts out a clear path forward in the jungle of organizational and business-process transformations needed to survive and be ready for the future. I focus on outcome & value instead of output & features by defining OKRs and organizational performance goals to enable the organization to deal with today's uncertainty while creating a culture that promotes innovation by focusing on the customers needs and achieve the highest ROI.
Key responsibilities
• Leading multimillion Agile transformation program for Lean and Product-centric transformation
• C-level stakeholder management to ensure continuous backing and support for transformation
• Coaching lean, agile and product-centric mindsets and tools
• Facilitating and driving Design-driven innovation
Key achievements/projects
• Successfully leading a multi-year and multimillion Digital Transformation program at global Out of Home Advertising company
• Analysing and creating roadmap for transforming traditional legacy system team into an agile team
• Succesfully cut time to market with 20% on the biggest products
Key responsibilities
• Leading multimillion Agile transformation program for Lean and Product-centric transformation
• C-level stakeholder management to ensure continuous backing and support for transformation
• Coaching lean, agile and product-centric mindsets and tools
• Facilitating and driving Design-driven innovation
Key achievements/projects
• Successfully leading a multi-year and multimillion Digital Transformation program at global Out of Home Advertising company
• Analysing and creating roadmap for transforming traditional legacy system team into an agile team
• Succesfully cut time to market with 20% on the biggest products
Design, Advertising, Coaching, Innovation, Digital transformation, Agile, ROI, Stakeholder Management, C, Lean, Agile transformation, Management, Transformation, Support, Founder
2012 - 2018
job
Management Consultant
Infosys Consulting.
I worked as a Management Consultant helping clients in Telecom, Retail, Financial Services, and Manufacturing to embrace Digital & Agile Transformation and successfully deal with digital disruptions from the market and competitors.
Key responsibilities
• Leading client engagements to ensure delivery in line with requirements and expectations
• Stakeholder management to secure continuous backing and support for projects/programs
• Developing Digital Transformation Strategies for Clients to support the overall Business Strategy
• Identifying, analysing, prioritising and sequencing Digital Initiatives to provide clients with an edge in the market
• Led/created innovative Digital solutions to meet the needs and requirements of clients and markets
• Designed and implemented Digital Target Operating Models by analysing organisations and processes
• Managed several multimillion-pound Project/Program budgets
• Managed and mitigated risks and issues to maintain progress in line with Project/Program plans
• Defined communication plans to ensure transparency towards stakeholders and teams to build trust
• Provided Thought leadership in Digital Transformation and coached juniors and peers
• Participated in the recruitment of new talent by doing a telephone interview, case studies and 1-to-1 interviews
• Led and participated in RFIs, RFPs and client presentation
Key achievements/projects
• Led Business Analyst and Architect teams onsite and offshore including leading Workshops with client stakeholders producing documentation, architecture and plan for merging two global CMS & DAM systems including creating new Target Operating Model reducing costs with over 20% at Global Life-science company
• Led a business analyst project to define and design a B2B/B2C/D2C omnichannel experience, including setting metrics to track and measure the impact on customer satisfaction and business impact.
• Headed onsite and global offshore teams of 50 people, attracting top talent for an eCommerce platform for a top-3 UK telecom operator and consistently meet delivery targets on time and budget
• Managed four global teams to transition from 2 old Messaging solutions to 1 new while maintaining a third. I also designed a new Target Operating model incorporating internal cost-share schemes at Global Bank with a cost reduction realisation of 25%
• Successfully delivered a Digital Transformation Strategy and Roadmap by engaging with C-Suite and other stakeholders, enabling them to embrace internal and external challenges and disruptions for a South American retailer.
• Led Design Thinking sessions to create a working prototype of an AR application for a Chain of Bookstores to engage customers in-store and at home by displaying and interacting with characters from children books to increase conversions.
• Defined and developed a Customer Experience Management (CXM) Strategy focusing on Personalisation in Post Sales scenarios to increase Customer Retention with 15% for European telecom operator
• Defined and implemented the Mobile Strategy and Enterprise Mobile Management set-up including lean process engineering on a global scale to issue tens of thousands of mobile devices to field sales personnel with a minimum of cost and effort at Global Consumer Product Goods Company
• Managed a GDPR project back on track by motivating internal & external teams and stakeholders to complete the project enabling the client to handle the upcoming GDPR requirements and avoid potential fines at Global Telecom operator
• Coached Product Managers in Agile Product Management, leaving a Waterfall model to ensure faster time-to-market and a more flexible Product roadmap at Global Finance company
Key responsibilities
• Leading client engagements to ensure delivery in line with requirements and expectations
• Stakeholder management to secure continuous backing and support for projects/programs
• Developing Digital Transformation Strategies for Clients to support the overall Business Strategy
• Identifying, analysing, prioritising and sequencing Digital Initiatives to provide clients with an edge in the market
• Led/created innovative Digital solutions to meet the needs and requirements of clients and markets
• Designed and implemented Digital Target Operating Models by analysing organisations and processes
• Managed several multimillion-pound Project/Program budgets
• Managed and mitigated risks and issues to maintain progress in line with Project/Program plans
• Defined communication plans to ensure transparency towards stakeholders and teams to build trust
• Provided Thought leadership in Digital Transformation and coached juniors and peers
• Participated in the recruitment of new talent by doing a telephone interview, case studies and 1-to-1 interviews
• Led and participated in RFIs, RFPs and client presentation
Key achievements/projects
• Led Business Analyst and Architect teams onsite and offshore including leading Workshops with client stakeholders producing documentation, architecture and plan for merging two global CMS & DAM systems including creating new Target Operating Model reducing costs with over 20% at Global Life-science company
• Led a business analyst project to define and design a B2B/B2C/D2C omnichannel experience, including setting metrics to track and measure the impact on customer satisfaction and business impact.
• Headed onsite and global offshore teams of 50 people, attracting top talent for an eCommerce platform for a top-3 UK telecom operator and consistently meet delivery targets on time and budget
• Managed four global teams to transition from 2 old Messaging solutions to 1 new while maintaining a third. I also designed a new Target Operating model incorporating internal cost-share schemes at Global Bank with a cost reduction realisation of 25%
• Successfully delivered a Digital Transformation Strategy and Roadmap by engaging with C-Suite and other stakeholders, enabling them to embrace internal and external challenges and disruptions for a South American retailer.
• Led Design Thinking sessions to create a working prototype of an AR application for a Chain of Bookstores to engage customers in-store and at home by displaying and interacting with characters from children books to increase conversions.
• Defined and developed a Customer Experience Management (CXM) Strategy focusing on Personalisation in Post Sales scenarios to increase Customer Retention with 15% for European telecom operator
• Defined and implemented the Mobile Strategy and Enterprise Mobile Management set-up including lean process engineering on a global scale to issue tens of thousands of mobile devices to field sales personnel with a minimum of cost and effort at Global Consumer Product Goods Company
• Managed a GDPR project back on track by motivating internal & external teams and stakeholders to complete the project enabling the client to handle the upcoming GDPR requirements and avoid potential fines at Global Telecom operator
• Coached Product Managers in Agile Product Management, leaving a Waterfall model to ensure faster time-to-market and a more flexible Product roadmap at Global Finance company
Analyst, Finance, Sales, Architecture, Recruitment, Engineering, Workshops, Offshore, Transformation, Support, Telecom, Management, Management Consultant, Omnichannel, Retention, Process engineering, Science, Enterprise, Processes, LED, UP, Digital transformation, Business strategy, Ecommerce, B2B, Retail, Budget, Product Management, CMS, Design thinking, B2C, Design, Customer experience, Agile, Stakeholder Management, C, Interview, Lean, Leadership, GDpr, Agile transformation
2008 - 2012
job
Management Consultant
Capgemini.
I created and headed the eCommerce Service Line, actively participating in day-to-day work and leadership. Also worked as Delivery Manager for a top-3 client responsible for all deliveries and customer satisfaction.
Key responsibilities
• Line Manager for 20 people in the eCommerce/CMS Service Line attracting the best talent
• Developing Go-To-Market strategies and Target Operating Model for the eCommerce/CMS Service line
• Business Development for eCommerce/CMS Service line
• Delivery Manager for a top-3 client managing teams of 30 people in several delivery tracks
• Managing million-pound projects to deliver on-target, time and budget
• Developing eCommerce strategies including Customer Experience Management strategies
• Led and facilitated Client workshops
Key Achievements/Projects
• Created, set-up and developed the eCommerce/CMS service line to exceed revenue targets with 15%
• Led a multimillion-pound Digital Transformation modernisation program of a 20-year-old seat reservation legacy platform and created a tight integration with Internet-enabled applications increasing sales by 20%
• Continuously achieved top-rating in customer satisfaction surveys as a Delivery Manager by customers
Key responsibilities
• Line Manager for 20 people in the eCommerce/CMS Service Line attracting the best talent
• Developing Go-To-Market strategies and Target Operating Model for the eCommerce/CMS Service line
• Business Development for eCommerce/CMS Service line
• Delivery Manager for a top-3 client managing teams of 30 people in several delivery tracks
• Managing million-pound projects to deliver on-target, time and budget
• Developing eCommerce strategies including Customer Experience Management strategies
• Led and facilitated Client workshops
Key Achievements/Projects
• Created, set-up and developed the eCommerce/CMS service line to exceed revenue targets with 15%
• Led a multimillion-pound Digital Transformation modernisation program of a 20-year-old seat reservation legacy platform and created a tight integration with Internet-enabled applications increasing sales by 20%
• Continuously achieved top-rating in customer satisfaction surveys as a Delivery Manager by customers
Service, UP, Manager, LED, Go, Internet, Development, Management Consultant, Transformation, Surveys, Workshops, Business development, Sales, Integration, Management, Leadership, Customer experience, Digital transformation, CMS, Budget, Ecommerce
2004 - 2008
job
Management Consultant
IBM.
I led the design and creation of a Delivery Assurance function to review and qualify contracts, solutions, architecture and operations. Also worked on multimillion-pound outsourcing deals as a Transition and Transformation Project Manager.
Design, Project Manager, Operations, Management, Architecture, Outsourcing, Transformation, Management Consultant, Contracts, LED, Manager
2002 - 2004
job
Management Consultant
Maersk Data A/S.
I worked as a Management Consultant optimising business processes and software systems for the world's biggest container shipping company.
Management, Shipping, Management Consultant, Software, Processes
2000 - 2002
job
Product Manager
Cybercity A/S.
I developed a Software as a Service Microsoft Exchange solution, including defining the Go-To-Market strategy, Business case, pricing structure, and coaching the sales department.
Coaching, Exchange, Product Manager, Sales, Service, Business Case, Software, Go, Manager
2000 - 2000
job
Head of Customer Service
Lindhardt IT A/S.
As Head of Customer Service, I was able to engage and retain existing talent and attract top talent to round out my team turning the team from a cost centre to a revenue centre by the introduction of paid services.
Customer service, Service
1997 - 2000
job
Network Consultant
EG A/S.
The key focus was IT solutions to the broadcast sector as both an architect and an account manager. Still, I also developed Enterprise Architecture solutions for companies wanting to modernise their IT solutions.
Account Manager, Architecture, Network, It, Enterprise, Manager
My education
2006
-
2009
Copenhagen Business School
Graduate Diploma, Organisation & Management - Innovation and Change Management
Graduate Diploma, Organisation & Management - Innovation and Change Management
2004
-
2005
Copenhagen Business School
Graduate Diploma, Business Management & Administration
Graduate Diploma, Business Management & Administration
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