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Senior
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0
jobs
Online Business Manager specialising in Process Improvement and Project Management
Antonia Caulfield-Kerney
,
Peacehaven, United Kingdom
Experience
Other titles
Skills
I'm offering
I help you simplify complex processes, save time on dull admin tasks and bring more value to your clients using a unique mix of organisation, delegation and automation.
I have a degree in English and my background includes project management, business analysis, and data management including CRM support and reporting. I also have experience in general administration tasks such as diary management, proofreading, and inbox management.
I enjoy learning new things, helping clients get organised, and I love spreadsheets!
Thank you for reading my profile, I look forward to working with you.
P.S. Here are my favourite programs and apps: Trello, Microsoft Excel, Slack, Zoom, Dynamics 365, Asana, Wrike, Gsuite, Office 365, Canva and Google hangouts.
I have a degree in English and my background includes project management, business analysis, and data management including CRM support and reporting. I also have experience in general administration tasks such as diary management, proofreading, and inbox management.
I enjoy learning new things, helping clients get organised, and I love spreadsheets!
Thank you for reading my profile, I look forward to working with you.
P.S. Here are my favourite programs and apps: Trello, Microsoft Excel, Slack, Zoom, Dynamics 365, Asana, Wrike, Gsuite, Office 365, Canva and Google hangouts.
Markets
United States
(Remote
only)
United Kingdom
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
freelance
Online Business Manager
Mai-kee Tsang.
I work with a small team to help entrepreneurs gain the sustainable visibility they deserve by guesting on aligned podcasts and building authentic relationships.
Customer service, Business Analysis, Customer journey mapping, Process improvement, Stakeholder Management, Problem solving, Administration, Copywriting, Pitching, Project Management, Business development
2020 - ?
freelance
Online Business Manager
Psychology For Success.
I started as a freelancer for Psychology for Success in January 2020. Since then I have had the privilege to help the business grow from a 'one-woman-band' to a thriving team of seven (soon to be eight!).
I started helping with reporting and admin support, added in process improvement and documentation. More recently I took on the project and team management aspect of the business. The next stage in our journey is the implementation of a clinic management system, I can't wait!
I started helping with reporting and admin support, added in process improvement and documentation. More recently I took on the project and team management aspect of the business. The next stage in our journey is the implementation of a clinic management system, I can't wait!
Project Management, Team management, Documentation, Process optimization, Business Analysis, Administration, Reporting, Stakeholder Management, Online customer service, Problem solving, Software Support
2019 - ?
freelance
Social Media Analyst and Transcriptionist
Appen.
The services I provide to Appen Connect as a freelance analyst include:
Social Media Evaluation
Search Engine Evaluation
Transcription
Social Media Evaluation
Search Engine Evaluation
Transcription
Search Engine Analysis, Social media analysis, Data Analysis, Transcription
2017 - 2019
job
CRM Data Integrity and Reporting Manager
UNSW.
After the launch of UNSW's new Dynamics 365 CRM, I helped the Digital Marketing team transition into self-service BAU by creating marketing segmentation queries, developing data processes, process document creation, and team training.
Key Responsibilities:
Adding, maintaining and cleansing prospect data.
Segmentation for marketing activities for both future and current students.
CRM advanced find creation.
Reporting.
Data analysis.
CRM and Excel training.
Documentation creation.
I was part of the discovery team for the launch of UNSW's new digital marketing platform.
I also helped with the data segmentation and upload for the Universities term structure change.
Systems and Programs:
Microsoft Office Suite including Dynamics, Excel, Power BI, Teams, Outlook, Sharepoint, etc.
Wrike
Click Dimensions
Jira
Confluence
Storage Explorer
Asana
PureCloud
MailChimp
Key Responsibilities:
Adding, maintaining and cleansing prospect data.
Segmentation for marketing activities for both future and current students.
CRM advanced find creation.
Reporting.
Data analysis.
CRM and Excel training.
Documentation creation.
I was part of the discovery team for the launch of UNSW's new digital marketing platform.
I also helped with the data segmentation and upload for the Universities term structure change.
Systems and Programs:
Microsoft Office Suite including Dynamics, Excel, Power BI, Teams, Outlook, Sharepoint, etc.
Wrike
Click Dimensions
Jira
Confluence
Storage Explorer
Asana
PureCloud
MailChimp
Data Analysis, Reporting, Customer databases, Digital Marketing, Training, Documentation, Project Management, People management, Segmentation, Data management, Excel, DATA ANALYSIS AND VISUALIZATION, Microsoft Office 365 Azure
2017 - 2017
job
Data Integrity Officer
UNSW.
A varied role during the launch and development of UNSW's CRM. I enjoyed data cleansing, analysis, extraction and the opportunity to help shape the data processes and ongoing data approach within the Future Students Marketing team.
Key Responsibilities:
Advising on best practise for data strategy and management within the Future Students team
Data cleansing, extraction, manipulation and report creation.
Data management including checking data within the CRM system and highlighting opportunities for data process improvements.
Organising data storage and managing the data team’s tasks and responsibilities
Supporting the wider team with ad hoc Excel training and data and reporting requests
Key Programs:
Microsoft Excel
Microsoft Dynamics
MailChimp
Google Analytics
Power BI
Microsoft SharePoint
Key Responsibilities:
Advising on best practise for data strategy and management within the Future Students team
Data cleansing, extraction, manipulation and report creation.
Data management including checking data within the CRM system and highlighting opportunities for data process improvements.
Organising data storage and managing the data team’s tasks and responsibilities
Supporting the wider team with ad hoc Excel training and data and reporting requests
Key Programs:
Microsoft Excel
Microsoft Dynamics
MailChimp
Google Analytics
Power BI
Microsoft SharePoint
Data Analysis, Data Strategy, Data management, Excel, CRM, Project Management, Training, Documentation, Microsoft Dynamic CRM, Digital Marketing, CRM implementation
My education
2007
-
2011
University of South Wales
BA, English Studies
BA, English Studies
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