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Outstanding Business Analyst
samantha mcdermott
,
Codsall, United Kingdom
Experience
Other titles
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I'm offering
Business Analyst offering over 19 years in Private, Public sector and University sector. Expert on business and systems requirements, user stories, process improvement and end-user training. I have worked for many local authorities and housing associations. In saying that I have used the Northgate system and have worked with various stakeholders to map out and “As Is” and “To Be” Scenarios in terms of what information on a client would need to be transferred/ recreated and or migrated into a new system and or a new version of Northgate.
I am a Highly effective individual and I am effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user training.
I have good knowledge of all systems within the housing, higher education sector and have good knowledge of asset management systems. I have Exceptional organizational skills and project management experience.
I am a Highly effective individual and I am effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user training.
I have good knowledge of all systems within the housing, higher education sector and have good knowledge of asset management systems. I have Exceptional organizational skills and project management experience.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
job
Senior Business Analyst
End Client Netcompany.
• Built library of models using JIRA to use reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Orchestrated smooth and effective flow of workflow data to support SRA users on the SRA website.
• Created and improved intelligence resources to facilitate consistent workflows.
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology.
• Led agent commission process, including identifying and implementing improvements.
• Interacted with clients to ascertain requirements and expectations for SRA website portal product and SRA service.
• Streamlined techniques to support agile methodology implementations.
• Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Identified opportunities to streamline workflow by adding and modifying processes, revamping use cases for each initiative and maintaining list of talking points for each functional area.
• Orchestrated smooth and effective flow of workflow data to support SRA users on the SRA website.
• Created and improved intelligence resources to facilitate consistent workflows.
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology.
• Led agent commission process, including identifying and implementing improvements.
• Interacted with clients to ascertain requirements and expectations for SRA website portal product and SRA service.
• Streamlined techniques to support agile methodology implementations.
• Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Identified opportunities to streamline workflow by adding and modifying processes, revamping use cases for each initiative and maintaining list of talking points for each functional area.
Business Intelligence, Jira, Agile, Continuous improvement, Leadership, Service, Website, Workflow, Support, Analyst, Framework, Portal, Processes, Agent, LED
2019 - 2019
job
Senior Business Analyst
Midland Heart Housing Association.
• Assisted customer services hub staff to improve customer satisfaction.
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
• API Integration with Northgate and Keystones Assets Management system
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Collaborated with key stake holders within the business to design new applications system to enhance client requirements for mobile computing capabilities.
• Gathered requirements to build Sharepoint folders for the IT Development to hold all project management documentation.
• Worked closely with product development departments to create and maintain customer information.
• Documented business processes and analyzed procedures to align with changing business needs.
• Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
• Drafted 3 project proposals per month.
• Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
• API Integration with Northgate and Keystones Assets Management system
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Collaborated with key stake holders within the business to design new applications system to enhance client requirements for mobile computing capabilities.
• Gathered requirements to build Sharepoint folders for the IT Development to hold all project management documentation.
• Worked closely with product development departments to create and maintain customer information.
• Documented business processes and analyzed procedures to align with changing business needs.
• Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
• Drafted 3 project proposals per month.
• Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.
Design, Project Management, API, Product development, SharePoint, Management, Integration, Engineering, Network, It, Analyst, Hardware, Development, Software, Processes
2017 - 2019
job
Senior Business Analyst
University of Birmingham.
09 -
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Orchestrated and deployed new, online student timekeeping program to improve measurements of overtime over a month.
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
• Developed wireframes, site maps and content inventories for new website designs.
• Met with stakeholders to document requirements, User Stories.
• Documented business processes and analysed procedures to align with changing business needs.
• Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
• Collaborated with IT and Student services departments to respond to questions and concerns regarding project details.
• Overhauled operational workflow to launch New Tier 4 system into new student platform.
• Identified "As Is" and "To Be "process inefficiencies through gap analysis and outlined solutions for implementation consideration.
• Worked one-on-one with clients to improve Tier 4 student specifications.
• Prepared detailed reports on a month by month basis which included updates to project specifications, progress, identified conflicts and team activities.
• Interacted with clients to ascertain requirements and expectations for Tier 4 student system.
• Conducted several knowledge sharing sessions per week to capture lessons learned and streamline product improvement process.
• Created workflow diagrams to clearly demonstrate Tier 4 processes and timelines.
• Mapped current business and operational processes and offered recommendations for improvement.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Orchestrated and deployed new, online student timekeeping program to improve measurements of overtime over a month.
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
• Developed wireframes, site maps and content inventories for new website designs.
• Met with stakeholders to document requirements, User Stories.
• Documented business processes and analysed procedures to align with changing business needs.
• Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
• Collaborated with IT and Student services departments to respond to questions and concerns regarding project details.
• Overhauled operational workflow to launch New Tier 4 system into new student platform.
• Identified "As Is" and "To Be "process inefficiencies through gap analysis and outlined solutions for implementation consideration.
• Worked one-on-one with clients to improve Tier 4 student specifications.
• Prepared detailed reports on a month by month basis which included updates to project specifications, progress, identified conflicts and team activities.
• Interacted with clients to ascertain requirements and expectations for Tier 4 student system.
• Conducted several knowledge sharing sessions per week to capture lessons learned and streamline product improvement process.
• Created workflow diagrams to clearly demonstrate Tier 4 processes and timelines.
• Mapped current business and operational processes and offered recommendations for improvement.
Implementation, Processes, Online, Software, Development, Testing, Hardware, Analyst, Test cases, Wireframes, It, Network, Workflow, Engineering, Content, Website, Test, User stories
2016 - 2016
job
Business Analyst
Enterprise Inns.
• Investigated and addressed enterprise inn in house system issues to enhance usability and improve functionality.
• Improved enterprise inn in house system by adding new features and infrastructure, enhancing better journeys for new customers.
• Boosted information sharing by enhancing interfaces between computer systems.
• Helped deploy system enhancements to improve field operations.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Collected, defined and analysed business requirements.
• Improved enterprise inn in house system by adding new features and infrastructure, enhancing better journeys for new customers.
• Boosted information sharing by enhancing interfaces between computer systems.
• Helped deploy system enhancements to improve field operations.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Collected, defined and analysed business requirements.
Operations, Usability, Usability & UX, Infrastructure, Analyst, Enterprise
2015 - 2016
job
Lead Business Analyst
London Borough of Harringay.
London
• Interacted with clients to ascertain requirements and expectations for children and adult services.
• Assisted social services departments and administration staff to improve customer satisfaction.
• Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
• Applied honed problem-solving skills to analyse and resolve issues impacting business operations and goal achievement.
• Assessed impact of current children and adult services business processes on users and stakeholders and evaluated potential areas for improvement.
• Collaborated with children and adult services departments to respond to questions and concerns regarding project details.
• Mapped current business and operational processes and offered recommendations for improvement.
• Researched and resolved issues regarding integrity of data flow into children and adult services systems.
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Led cross-functional teams to analyse and understand enterprise-wide operational impacts and opportunities of technology changes.
• Created workflow diagrams to clearly demonstrate social services processes and timelines.
2014- 2014-09 01 -
2015- 2015-08 01 -
• Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
• Assessed impact of current "To Be" business processes on users and stakeholders and evaluated potential areas for improvement.
• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients, maintaining optimal business interaction.
• Identified "As is" and "To be "process inefficiencies through gap analysis and outlined solutions for implementation consideration.
Lead Business Analyst
Rural Payments Agency - DEFRA, Reading
• Interacted with clients to ascertain requirements and expectations for DEFRA product and farmers Online portal service.
• Use of GDS Principles.
• API Integration of systems from digital platforms
• Worked one-on-one with clients to improve existing specifications.
• Orchestrated and deployed new, online customer portal program to improve measurements of overtime over a year.
• Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Developed wireframes, site maps and content inventories for new website designs.
• Achieved 90% success in automation by analysing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Liaised with Senior Business Managers to organize and perform quality standard training for new and existing staff.
Business Analyst
Wellcome Trust UK, London
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Collaborated with researchers within the business unit team to design new applications system to enhance client requirements for mobile computing.
• Assisted research department and administration staff to improve customer satisfaction.
• Improved collection management system by adding new features and infrastructure, enhancing search results for collection items within the museum.
• Helped deploy system enhancements to improve field operations.
• Oversaw installation of software programs and hardware systems to meet collection management requirements.
• Trained business personnel in use of systems.
• Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies.
2013- 2013-11 08 -
• Interacted with clients to ascertain requirements and expectations for children and adult services.
• Assisted social services departments and administration staff to improve customer satisfaction.
• Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
• Applied honed problem-solving skills to analyse and resolve issues impacting business operations and goal achievement.
• Assessed impact of current children and adult services business processes on users and stakeholders and evaluated potential areas for improvement.
• Collaborated with children and adult services departments to respond to questions and concerns regarding project details.
• Mapped current business and operational processes and offered recommendations for improvement.
• Researched and resolved issues regarding integrity of data flow into children and adult services systems.
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Led cross-functional teams to analyse and understand enterprise-wide operational impacts and opportunities of technology changes.
• Created workflow diagrams to clearly demonstrate social services processes and timelines.
2014- 2014-09 01 -
2015- 2015-08 01 -
• Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
• Assessed impact of current "To Be" business processes on users and stakeholders and evaluated potential areas for improvement.
• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients, maintaining optimal business interaction.
• Identified "As is" and "To be "process inefficiencies through gap analysis and outlined solutions for implementation consideration.
Lead Business Analyst
Rural Payments Agency - DEFRA, Reading
• Interacted with clients to ascertain requirements and expectations for DEFRA product and farmers Online portal service.
• Use of GDS Principles.
• API Integration of systems from digital platforms
• Worked one-on-one with clients to improve existing specifications.
• Orchestrated and deployed new, online customer portal program to improve measurements of overtime over a year.
• Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Developed wireframes, site maps and content inventories for new website designs.
• Achieved 90% success in automation by analysing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Liaised with Senior Business Managers to organize and perform quality standard training for new and existing staff.
Business Analyst
Wellcome Trust UK, London
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Collaborated with researchers within the business unit team to design new applications system to enhance client requirements for mobile computing.
• Assisted research department and administration staff to improve customer satisfaction.
• Improved collection management system by adding new features and infrastructure, enhancing search results for collection items within the museum.
• Helped deploy system enhancements to improve field operations.
• Oversaw installation of software programs and hardware systems to meet collection management requirements.
• Trained business personnel in use of systems.
• Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies.
2013- 2013-11 08 -
Online, Implementation, Support, Usability & UX, Infrastructure, Analyst, Hardware, Development, Software, Workflow, Search, Enterprise, Processing, Social, Portal, Processes, LED, Design, Content, Website, Technology, Service, Integration, Management, Wireframes, Automation, Usability, Training, Research, Operations, Business Intelligence, Administration, API
2007 - 2013
job
Business Analyst
Capgemini.
• Investigated and addressed enterprise inn in house system issues to enhance usability and improve functionality of security system which was used on Airside.
• Improved Security in house system by adding new features and infrastructure, enhancing better and effectiveness for travellers.
• Boosted information sharing by enhancing interfaces between in house computer systems and security systems
• Helped deploy system enhancements to improve Airside ground operations.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Collected, defined and analysed business requirements.
Lead Business Analyst
London Borough of Southwark
• Investigated and addressed Adult and Children Care system issues to enhance usability and improve functionality of legacy system (CAPITA).
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Maintained close connection with project personnel and 3rd part suppliers to quickly identify and resolve problems.
• Helped deploy hierarchy to improve Retention and disposal policy.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Collected, defined and analysed business requirements.
• Took on full project cycle ensuring sign off from creation of PID and receiving sign off from senior stake holders within the Business, involved in procurement supplier process,
• Identified business requirements for the stake holders, produced Functional and non-
functional specification for application Management team in readiness to build the system for GO Live.
• Improved Security in house system by adding new features and infrastructure, enhancing better and effectiveness for travellers.
• Boosted information sharing by enhancing interfaces between in house computer systems and security systems
• Helped deploy system enhancements to improve Airside ground operations.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Collected, defined and analysed business requirements.
Lead Business Analyst
London Borough of Southwark
• Investigated and addressed Adult and Children Care system issues to enhance usability and improve functionality of legacy system (CAPITA).
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Maintained close connection with project personnel and 3rd part suppliers to quickly identify and resolve problems.
• Helped deploy hierarchy to improve Retention and disposal policy.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Collected, defined and analysed business requirements.
• Took on full project cycle ensuring sign off from creation of PID and receiving sign off from senior stake holders within the Business, involved in procurement supplier process,
• Identified business requirements for the stake holders, produced Functional and non-
functional specification for application Management team in readiness to build the system for GO Live.
Change management, Operations, Usability, Procurement, Management, Security, Usability & UX, Infrastructure, Analyst, Retention, Application Management, Enterprise, Go, Processes, UP
2001 - 2003
job
EDRMS Project Manager
London Borough of Camden.
2003 - 01-
2002 - 01
• Documented AS IS and TO BE Process, documenting data flows models of the business, Change Manager of implementation process and new systems for both children and adult Services.
EDRMS Project Manager
London Borough of Camden
• Project Managed EDRMS project prepared PID's for discussion at the pre-Project group.
• Analysed information from various offices and Departments, costing's for scanning specifications.
• Ensured that all business needs had be identified.
• Worked closely with Stakeholder to ascertain cost benefit's around electronic post room.
• Developed corporate records classification, retention and disposal schemes which led to significant savings.
• 200 staff department office move project including Flexible and mobile working implementation.
• Consultation with Senior Stakeholders on EDRMS system best practice'.
• Coordinated scanning staff on day to day duties
• Creation of file plan in the backend of the system using the Local Government Classification Scheme.
• Prepared training schedules and Materials for staff ensuring smooth training process.
• Project proposal ensuring all business rules have been Identified and signed off by the relevant stakeholders.
• Consulted and advised staff on retention schedules and disposal chains for the System'.
• System Administration duties adding users to back end of system.
• Gathered Business Requirements,
• Prepared Risk and Issue register/log and reporting this back in the monthly high light report
2002 - 01
• Documented AS IS and TO BE Process, documenting data flows models of the business, Change Manager of implementation process and new systems for both children and adult Services.
EDRMS Project Manager
London Borough of Camden
• Project Managed EDRMS project prepared PID's for discussion at the pre-Project group.
• Analysed information from various offices and Departments, costing's for scanning specifications.
• Ensured that all business needs had be identified.
• Worked closely with Stakeholder to ascertain cost benefit's around electronic post room.
• Developed corporate records classification, retention and disposal schemes which led to significant savings.
• 200 staff department office move project including Flexible and mobile working implementation.
• Consultation with Senior Stakeholders on EDRMS system best practice'.
• Coordinated scanning staff on day to day duties
• Creation of file plan in the backend of the system using the Local Government Classification Scheme.
• Prepared training schedules and Materials for staff ensuring smooth training process.
• Project proposal ensuring all business rules have been Identified and signed off by the relevant stakeholders.
• Consulted and advised staff on retention schedules and disposal chains for the System'.
• System Administration duties adding users to back end of system.
• Gathered Business Requirements,
• Prepared Risk and Issue register/log and reporting this back in the monthly high light report
Backend, Project Manager, Administration, Training, System administration, Implementation, Retention, Costing, Office, Cost benefit, Backend, Manager, LED
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