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jobs
Bethany Saunders
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2018 - 2020
job
Software Tester
Mobile App Testing.
Remote
Pushcommerce is an ecommerce platform designed to give businesses owners the freedom and control of having their own website and design capability with a fraction of the cost. Pushcommerce provides
businesses with a drag & drop shop builder, stock management and order control, similar to Shopify and
EKM.
I was hired at Pushcommerce as their first software tester meaning I had to build their testing
documentation, process and suite from the ground up. Developing my skills and the company's testing
capability over the past two years. As the software tester at Pushcommerce I was responsible for:
Implementing and maintaining automated testing for the company,
Maintaining test documentation,
Monitoring and creating bug cards,
Communicating with developers, management and marketing,
Keeping customer service team in the loop with updates,
Assisting in keeping help documentation up to date.
Pushcommerce is an ecommerce platform designed to give businesses owners the freedom and control of having their own website and design capability with a fraction of the cost. Pushcommerce provides
businesses with a drag & drop shop builder, stock management and order control, similar to Shopify and
EKM.
I was hired at Pushcommerce as their first software tester meaning I had to build their testing
documentation, process and suite from the ground up. Developing my skills and the company's testing
capability over the past two years. As the software tester at Pushcommerce I was responsible for:
Implementing and maintaining automated testing for the company,
Maintaining test documentation,
Monitoring and creating bug cards,
Communicating with developers, management and marketing,
Keeping customer service team in the loop with updates,
Assisting in keeping help documentation up to date.
Marketing, Design, Ecommerce, Shopify, Customer service, Management, Software tester, Test, Service, Website, Monitoring, Testing, Software, UP
2018 - 2018
job
Customer Support
Thermeon, South-Nutfield.
At Thermeon I was a customer support representative who was responsible for providing high quality
support and assistance to customers on all services provided by Thermeon and to escalate items to the technical and account-management teams as appropriate. Reporting to the Global Customer Support
Manager, the role also included:
Providing training to customers on using Thermeon products and to assist the technical teams with product UAT testing.
Provide first and second line support to customers on the cars+ suite of products
Logging and managing customer issues
Troubleshooting incidents
Use support tools and documentation to investigate issues and answer questions relating to bugs, system configuration and how to use the functionality of the products
Working with the technical teams to conduct UAT on software releases; working from existing and developing new testing scripts and testing plans
Providing updates to the customer on testing outcomes and managing the overall communication between the technical teams and the customer
support and assistance to customers on all services provided by Thermeon and to escalate items to the technical and account-management teams as appropriate. Reporting to the Global Customer Support
Manager, the role also included:
Providing training to customers on using Thermeon products and to assist the technical teams with product UAT testing.
Provide first and second line support to customers on the cars+ suite of products
Logging and managing customer issues
Troubleshooting incidents
Use support tools and documentation to investigate issues and answer questions relating to bugs, system configuration and how to use the functionality of the products
Working with the technical teams to conduct UAT on software releases; working from existing and developing new testing scripts and testing plans
Providing updates to the customer on testing outcomes and managing the overall communication between the technical teams and the customer
Training, Management, Support, Testing, Software, Manager
2016 - 2017
job
Test Engineer
Digidentity.
The Netherlands
Using my experience as a support engineer, I worked very closely with the development team at
Digidentity. After a few months of hard work I was offered a part-time software tester position to
streamline the product I was supporting in the customer service team and act as a liaison between the service desk and the development teams. After a few weeks where I quickly grew accustomed to the new
workload, testing both web applications and mobile applications. A few months later and I became main
app tester for Digidentity, responsible for;
Testing IOS, Android and windows phones.
Regression testing and confirmation testing
Developing and recording test cases
Working closely with developers
Reporting defects formally using Jira and directly to developers
Approving releases
Communicating releases to stakeholders
Using my experience as a support engineer, I worked very closely with the development team at
Digidentity. After a few months of hard work I was offered a part-time software tester position to
streamline the product I was supporting in the customer service team and act as a liaison between the service desk and the development teams. After a few weeks where I quickly grew accustomed to the new
workload, testing both web applications and mobile applications. A few months later and I became main
app tester for Digidentity, responsible for;
Testing IOS, Android and windows phones.
Regression testing and confirmation testing
Developing and recording test cases
Working closely with developers
Reporting defects formally using Jira and directly to developers
Approving releases
Communicating releases to stakeholders
Android, IOS, Jira, Regression testing, Customer service, Software tester, Test, Service, Windows, Support, Test cases, Testing, Development, Software, Web, App
2013 - 2014
job
Office Junior
Jordan's Solicitors.
United Kingdom
Office
2012 - 2012
job
General Assistant
Portsonachan Hotel.
Scotland, United Kingdom
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