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Award-winning Change Consultant | Senior Project Manager
Fiona Murray
,
Bristol, United Kingdom
Experience
Other titles
Skills
I'm offering
Being able to take a step back and provide a fresh perspective on change projects is what makes me successful. Taking over or consulting on under-performing projects and turning them in to a success is one of my strengths and has saved the businesses I work with significant sums of money. I love sharing my skills and seeing how simple changes can make such a big difference to performance.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2020 - ?
job
Senior Project Manager
Government.
Leading the implementation of a SaaS platform to transform Incident management at the Environment Agency.
• Liaison between SaaS supplier and business team to ensure product meets the needs of users
• Controlling scope, timeline and costs
• Managing, tracking and controlling a £multi-million budget
• Managing all project resources including technical and business
• All governance requirements including writing and proceeding with business case
• Liaison between SaaS supplier and business team to ensure product meets the needs of users
• Controlling scope, timeline and costs
• Managing, tracking and controlling a £multi-million budget
• Managing all project resources including technical and business
• All governance requirements including writing and proceeding with business case
Project Manager, Writing, Budget, Saas, Controlling, Management, Business Case, Implementation, Incident Management, Manager
2005 - 2020
job
Strategy & Business Performance Manager; Senior Project Manager
TSB Bank.
Leading the prioritisation of strategic change initiatives based on business need, customer experience and cost
• Working with business stakeholders to understand current business processes and identify inefficiencies, I have defined improvement strategies.
• Gathering and analysing data to write formal business cases, clearly outlining benefits
• Undertaking regular prioritisation exercises based on cost, customer and control impacts
• Working with senior managers across the bank, to gain stakeholder agreement and funding approval
- Leading multiple improvement and regulatory projects, centred around Operations and large-scale Migration
Working within the TSB Migration programme, led the delivery of the bank-wide integrated complaint handling system alongside multiple Operations deliveries
• Planned delivery within timescales determined by key programme milestones using tracking tools
• Managed and supported offshore IT team throughout Design, Build and Implementation phases
• Worked with 3rd party provider to ensure build met requirements of the business teams
• Managed execution of User Acceptance Testing (UAT), exceeded minimum 90% pass rate
• Successfully executed migration of over 50,000 heritage and active customer complaints
• 80,000 complaints received and successfully handled, proving KPIs were met
• Working with business stakeholders to understand current business processes and identify inefficiencies, I have defined improvement strategies.
• Gathering and analysing data to write formal business cases, clearly outlining benefits
• Undertaking regular prioritisation exercises based on cost, customer and control impacts
• Working with senior managers across the bank, to gain stakeholder agreement and funding approval
- Leading multiple improvement and regulatory projects, centred around Operations and large-scale Migration
Working within the TSB Migration programme, led the delivery of the bank-wide integrated complaint handling system alongside multiple Operations deliveries
• Planned delivery within timescales determined by key programme milestones using tracking tools
• Managed and supported offshore IT team throughout Design, Build and Implementation phases
• Worked with 3rd party provider to ensure build met requirements of the business teams
• Managed execution of User Acceptance Testing (UAT), exceeded minimum 90% pass rate
• Successfully executed migration of over 50,000 heritage and active customer complaints
• 80,000 complaints received and successfully handled, proving KPIs were met
Customer experience, Business cases, Processes, Manager
2014 - 2015
job
Business Change Manager
Ministry of Defence.
Working within Defence, Equipment & Support providing oversight of system changes to the major inventory management IT platform. A varied role which required high levels of organisation and communication in partnership with Army, Navy, Air Force and 3rd party suppliers.
• Understood and refined requirements by interacting with stakeholders and holding workshops
• Managed project risks, issues and opportunities
• System oversight including investigation, analysis and resolution of defects
• Understood and refined requirements by interacting with stakeholders and holding workshops
• Managed project risks, issues and opportunities
• System oversight including investigation, analysis and resolution of defects
Management, Workshops, It, Support, Inventory management, Organization, Manager, It platform
My education
2014
Association of Project Management Professionals
APMP Practitioner, APMP
APMP Practitioner, APMP
2006
-
2008
Oxford Valley College
Business Studies, Business Studies
Business Studies, Business Studies
2006
Peers Upper School
Secondary, Grades A-C including Maths and English
Secondary, Grades A-C including Maths and English
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