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jobs
Strong Revenue and Reservations specializing in data analysis, strategy, training and quality assurance.
Rosa Sousa
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
With years of experience in luxury hospitality, I'm a specialist in Revenue Strategy and Change Management, Guest Retention and Quality Assurance. I can assist with all industry related requirements and will drive your project forward, either by managing it or by collaborating in its front line execution.
Markets
United Kingdom
Industries
Language
English
Fluently
Spanish
Good
French
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
Revenue Manager
The Mayfair Townhouse.
Accomplishments:
Pre-opening strategy, forecast, room categorization and system contracting and setup.
Pre-opening strategy, forecast, room categorization and system contracting and setup.
Forecast, Manager, Strategy, Business development, Change management, Business Optimization, Business strategy, Budget, Project Management, Project coordination
1991 - ?
freelance
Translator
Freelance.
Translation, Portuguese translation, English translation, French translation, Proofreading
2019 - 2020
job
Reservations Manager
Rosewood London.
Accomplishments:
Forbes 5* 2020;
Part of the Opera migration team.
Forbes 5* 2020;
Part of the Opera migration team.
Service, Service Manager, Manager
2017 - 2019
job
Groups & Reservations Manager
Mandarin Oriental Hyde Park.
Cumulative with:
Assistant Revenue Manager;
Lobby Host.
Accomplishments:
Promoted from Assistant Revenue and Reservations Manager to Reservations Manager in April 2017;
Manager of the Quarter for Q3 in 2017;
Nominated for Manager of the Year 2017.
Promoted from Reservations Manager to Groups and Reservations Manager in May 2018;
Forbes 5* 2019;
Part of the new PMS system development team;
Part of the 2018/19 Pre-opening team.
Assistant Revenue Manager;
Lobby Host.
Accomplishments:
Promoted from Assistant Revenue and Reservations Manager to Reservations Manager in April 2017;
Manager of the Quarter for Q3 in 2017;
Nominated for Manager of the Year 2017.
Promoted from Reservations Manager to Groups and Reservations Manager in May 2018;
Forbes 5* 2019;
Part of the new PMS system development team;
Part of the 2018/19 Pre-opening team.
Manager, Business Optimization, Project Management, Change management
2016 - 2017
job
Reservations Manager
Melia.
Cumulative with:
Departmental Trainer;
Acting Groups Reservation Manager (during Q3);
Duty Manager.
Departmental Trainer;
Acting Groups Reservation Manager (during Q3);
Duty Manager.
Manager
2016 - 2016
job
Reservations Manager - Maternity Cover
Holiday Inn London.
Cumulative with:
Groups Reservation Manager;
Revenue Manager reporting to the Area Revenue Manager.
Groups Reservation Manager;
Revenue Manager reporting to the Area Revenue Manager.
Manager, Forecasting
2010 - 2015
job
Reservations Sales Consultant
Maybourne Hotel Group.
Cumulative with:
Assistant to the Director of Sales for the Central/South Americas (from Q4 in 2013).
Accomplishments:
Assistant to the Director of Sales for the Central/South Americas (from Q4 in 2013).
Accomplishments:
Sales
2010 - 2015
job
(Senior) Reservations Sales Consultant
Maybourne Hotel Group, 5* – Claridge’s, The Connaught and The Berkeley.
Cumulative with:
Assistant to the Director of Sales for the Central/South Americas (from Q4 in 2013).
Accomplishments:
Forbes 5* The Berkeley and Claridge's 2013;
Employee of the Month, based on job performance, 5 months in 2011, 4 months in 2012, 4 months in 2014 and 3
months in 2015;
Runner up Employee of the Month remaining months but 6 throughout tenure;
Nominated for Maybourne HQ Employee of the Quarter Q2 and Q3 in 2011, Q1 and Q4 in 2012, Q2 in 2013, Q2 and
Q4 in 2014 and Q2 in 2015;
Nominated for Maybourne HQ Employee of the Year 2013;
Nominated for Maybourne Hotel Group 2014 Awards - Intuitive Service;
First non manager/supervisor nominated and graduating from the MHG Developing Leaders Program.
Assistant to the Director of Sales for the Central/South Americas (from Q4 in 2013).
Accomplishments:
Forbes 5* The Berkeley and Claridge's 2013;
Employee of the Month, based on job performance, 5 months in 2011, 4 months in 2012, 4 months in 2014 and 3
months in 2015;
Runner up Employee of the Month remaining months but 6 throughout tenure;
Nominated for Maybourne HQ Employee of the Quarter Q2 and Q3 in 2011, Q1 and Q4 in 2012, Q2 in 2013, Q2 and
Q4 in 2014 and Q2 in 2015;
Nominated for Maybourne HQ Employee of the Year 2013;
Nominated for Maybourne Hotel Group 2014 Awards - Intuitive Service;
First non manager/supervisor nominated and graduating from the MHG Developing Leaders Program.
Service, Manager, UP
2007 - 2010
job
Revenue / Reservations / /Groups Co-ordinator
Hilton.
Cumulative with:
Assistant to the Room Reservations Manager;
Reception and Reservations Departmental Trainer (until July 2008);
Assistant to Groups Reservations Manager and Quality Control (until July 2008);
Reservations Departmental Trainer (until March 2009);
Acting Individual Room Reservations Manager (January to April 2009);
Hilton Journey Ambassador (from March 2009);
Duty Manager (from November 2009).
Accomplishments:
UK and Ireland Revenue Recovery Champion of the Year 2008 and 2009.
Assistant to the Room Reservations Manager;
Reception and Reservations Departmental Trainer (until July 2008);
Assistant to Groups Reservations Manager and Quality Control (until July 2008);
Reservations Departmental Trainer (until March 2009);
Acting Individual Room Reservations Manager (January to April 2009);
Hilton Journey Ambassador (from March 2009);
Duty Manager (from November 2009).
Accomplishments:
UK and Ireland Revenue Recovery Champion of the Year 2008 and 2009.
Interim management, Forecasting, Data Analysis
2006 - 2007
job
Individual and Groups Reservationist
Accor Group.
2005 - 2006
job
Reception / Individual and Groups Reservations Assistant Manager
Hotel Grão Vasco.
Cumulative with:
Guest Service Manager for International Markets (from July 2005);
International Markets Account Manager (from July 2005);
PA to the Hotel General Manager (from March 2006).
Guest Service Manager for International Markets (from July 2005);
International Markets Account Manager (from July 2005);
PA to the Hotel General Manager (from March 2006).
Reception, Manager, Quality control, Continuous improvement, Optimization and development of processes, Business Optimization, Business strategy
2005 - 2005
job
Front of House Assistant Manager / Reservations Manager
Casa D'Azurara.
Cumulative with:
Assistant Guest Service Manager (from April 2005);
PA to the Hotel Manager (from April 2005).
Assistant Guest Service Manager (from April 2005);
PA to the Hotel Manager (from April 2005).
Manager, Quality assurance, Portuguese translation, Budgets
My education
Aveiro University
Masters, Communication Technologies
Masters, Communication Technologies
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