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Training and Change Manager
Larry Murphy
,
Anna Valley, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a TAP-accredited trainer with significant blended-learning experience. A proven track record in advising on training strategy and using the ADDIE methodology to conduct training needs analysis and to create and execute training plans. I have significant experience of creating, delivering and evaluating process and technology training that deliver culture change. I am also skilled in creating e-learning using UPerform, Captivate, UPK, and web-based training using Web-Ex, MS Teams and Skype. I am also an experienced Change Manager with experience in creating and executing change, communications and stakeholder engagement plans gained in multi-billion pound organisations. I also have significant experience in recruiting, training and managing teams of change agents
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2020 - ?
job
Organisational Change Lead
Sovereign Housing Association.
Responsibilities - Working with the program manager, internal change function and third-party supplier, I am devising the comms and change management strategy to support a change of processes, software and culture. I am creating comms and training plans and securing sign off. I have also recruited and trained a team of ten change agents to support office and field-based supervisors and managers. Coaching and mentoring team leaders to change their mindset to managing remotely. Additionally, I am creating comms and an impact of change strategy which identifies barriers to successful change and identifies actions required to remove them. I also liaise with the L&D function to devise and deliver the training that the program requires. I am also supporting the Program Manager in securing senior stakeholder engagement with the project.
Change management, Coaching, Training, Mentoring, Management, Support, Office, Software, Processes, Manager
2019 - 2020
job
Dynamics 365 Trainer/Change Analyst
Functional Consultants and SMEs.
Key Achievement - achieved satisfaction scores of 91%. Also received a commendation from the Programme Director for 'Outstanding Training'
Responsibilities - liaised with Functional Consultants and SMEs to conduct training needs analysis for rollouts of F&O and CE and related new processes and ways of working. In conjunction with L&D, I designed and delivered blended training (classroom, web-based and elearning) to get managers to engage with the change and manage field-based teams remotely. Created Quick Reference Guides for end users. Coaching and mentoring management and senior stakeholders to support and manage their teams through the change. I also recruited and trained a team of 20 change agents who provided support and guidance on a local level.
Responsibilities - liaised with Functional Consultants and SMEs to conduct training needs analysis for rollouts of F&O and CE and related new processes and ways of working. In conjunction with L&D, I designed and delivered blended training (classroom, web-based and elearning) to get managers to engage with the change and manage field-based teams remotely. Created Quick Reference Guides for end users. Coaching and mentoring management and senior stakeholders to support and manage their teams through the change. I also recruited and trained a team of 20 change agents who provided support and guidance on a local level.
Coaching, Training, Mentoring, Management, Dynamics 365, Support, Analyst, Web, Processes
2018 - 2019
job
Workday HR Training Manager
Selfridges.
Key achievement - exceeded target for end user use of Workday by over 50%
Responsibilities - Liaised with business analyst to learn new system and related processes for each user group. Worked with the senior management and L&D partners to devise training strategy and recruit a remote network of 18 Change Champions to support regional staff. Conducted training needs analysis and devised training program to ensure that the technical, business process and cultural change training needs were met. Created and managed training plan to ensure timely delivery of training, providing weekly reports to the Program Manager. Developed and secured sign off of user guides, videos and Captivate e-learning. Created training schedule and liaised with Technical Lead to procure and manage a training environment and related data. Delivered training to end users at all levels (including Exec). Facilitated post go-live conference calls to identify and resolve issues.
Responsibilities - Liaised with business analyst to learn new system and related processes for each user group. Worked with the senior management and L&D partners to devise training strategy and recruit a remote network of 18 Change Champions to support regional staff. Conducted training needs analysis and devised training program to ensure that the technical, business process and cultural change training needs were met. Created and managed training plan to ensure timely delivery of training, providing weekly reports to the Program Manager. Developed and secured sign off of user guides, videos and Captivate e-learning. Created training schedule and liaised with Technical Lead to procure and manage a training environment and related data. Delivered training to end users at all levels (including Exec). Facilitated post go-live conference calls to identify and resolve issues.
Training, E-learning, Management, Network, Support, Analyst, Workday, Tech lead, Go, Processes, Manager
2017 - 2018
job
Global Dynamics 365 Trainer
Dentsu Aegis Network.
Key achievement - training satisfaction score of 92%
Responsibilities - working on a large business transformation program, designed, developed and delivered training to end users around the world. Liaised with Process Owners to learn new system and related processes for each market. Liaised with senior stakeholders to conduct training needs analysis and agree training strategy. Designed classroom training materials and Captivate e-learning, securing sign-off from senior stakeholders. Delivered training in the US, Australia and India both face-to-face and via Skype. Evaluating training courses and used feedback to continually improve training courses and supporting materials.
Responsibilities - working on a large business transformation program, designed, developed and delivered training to end users around the world. Liaised with Process Owners to learn new system and related processes for each market. Liaised with senior stakeholders to conduct training needs analysis and agree training strategy. Designed classroom training materials and Captivate e-learning, securing sign-off from senior stakeholders. Delivered training in the US, Australia and India both face-to-face and via Skype. Evaluating training courses and used feedback to continually improve training courses and supporting materials.
Training, Business transformation, E-learning, Dynamics 365, Transformation, Processes
2016 - 2017
job
Project Training Manager
London Borough of Newham.
Key achievement - Facilitated UAT which led to 64% increase in the number of UAT tests completed on time
Responsibilities - responsible for design and creation of all training materials for a rollout of bespoke system, related processes and new ways of working. Liaised with work stream leads to learn new software and related processes. Conducted needs analysis, created and signed off training agenda that would deliver technical, business process and cultural change training. Liaised with L&D to embed the change into the business. Created training and comms plans and managed the team to ensure materials created on time. Provided weekly reports to the Program Manager. Created training materials such as Captivate e-learning and podcasts to support end users. Also developed and delivered training for UAT testers
Responsibilities - responsible for design and creation of all training materials for a rollout of bespoke system, related processes and new ways of working. Liaised with work stream leads to learn new software and related processes. Conducted needs analysis, created and signed off training agenda that would deliver technical, business process and cultural change training. Liaised with L&D to embed the change into the business. Created training and comms plans and managed the team to ensure materials created on time. Provided weekly reports to the Program Manager. Created training materials such as Captivate e-learning and podcasts to support end users. Also developed and delivered training for UAT testers
Design, Training, E-learning, Support, Software, Processes, LED, Manager
2015 - 2015
job
Oracle P2P/S2P UPK Trainer
Essex County Council.
Key achievement - created standards document which led to a 70% reduction in the amount of rework required before final sign-off of materials
Responsibilities - working on a large business transformation program, liaised with senior stakeholders to conduct training needs analysis and agree course content for P2P and S2P training. Also worked with Business Analysts to learn new software and related processes. Created UPK e-learning to customer deadlines and standards, provided weekly reports to the training manager to ensure materials were delivered on time. Created PowerPoint slide deck to support the e-learning. Exceeded weekly training development targets by up to 30%. Provided technical and stylistic support to colleagues to help ensure that the team deadlines were met as well as my own.
Responsibilities - working on a large business transformation program, liaised with senior stakeholders to conduct training needs analysis and agree course content for P2P and S2P training. Also worked with Business Analysts to learn new software and related processes. Created UPK e-learning to customer deadlines and standards, provided weekly reports to the training manager to ensure materials were delivered on time. Created PowerPoint slide deck to support the e-learning. Exceeded weekly training development targets by up to 30%. Provided technical and stylistic support to colleagues to help ensure that the team deadlines were met as well as my own.
Powerpoint, Oracle, Training, Business transformation, E-learning, Content, Transformation, Support, Development, Software, Processes, UP, LED, Manager
2015 - 2015
job
Sales Training Lead
Gama Aviation.
Key achievement - achieved an average satisfaction score of 90%.
Responsibilities - designed and delivered sales training for internal staff and external clients. Provided 2nd line email support. Delivered web-based pre-sales system demos to prospective clients the UK, US, Far East and Europe.
Responsibilities - designed and delivered sales training for internal staff and external clients. Provided 2nd line email support. Delivered web-based pre-sales system demos to prospective clients the UK, US, Far East and Europe.
Training, Sales, Support, Web
2014 - 2014
freelance
SAP HR Training Consultant
Cofely GDF Suez.
Key achievement - SAP ESS/MSS training led to a 65% drop in related helpdesk calls.
Responsibilities - liaised with training and HR managers to identify training needs. Designed training (classroom, web-based and one-to-one) that met the needs identified. Responsible for creation and management of the training plan and course schedule. Delivered training to end-users, senior managers and super users. Achieved average satisfaction scores of 90%. Redesigned templates for How-To- Guides, hints and tips and exercises which increased quality and helped ensure that my materials were delivered ten days ahead of schedule. Ensured continuing stakeholder commitment by providing weekly status reports along with options for resolving any issues that arose. Evaluated each course, using findings to improve future courses.
Responsibilities - liaised with training and HR managers to identify training needs. Designed training (classroom, web-based and one-to-one) that met the needs identified. Responsible for creation and management of the training plan and course schedule. Delivered training to end-users, senior managers and super users. Achieved average satisfaction scores of 90%. Redesigned templates for How-To- Guides, hints and tips and exercises which increased quality and helped ensure that my materials were delivered ten days ahead of schedule. Ensured continuing stakeholder commitment by providing weekly status reports along with options for resolving any issues that arose. Evaluated each course, using findings to improve future courses.
SAP, Training, Management, Web, LED
2013 - 2014
freelance
Agresso Training Consultant
Financial Basics.
Key achievement - trainer with the highest training satisfaction scores quarter on quarter (average 90%).
Responsibilities - working on-site with various public sector clients, liaised with senior stakeholders to agree the training strategy. Responsible for project management of all training activities to ensure projects were delivered on time. Designed and delivered instructor-led, one-to-one and train-the-trainer courses in Financial Basics, AR, AP and reporting. Also delivered public courses to help clients keep abreast of developments with Unit 4 software. Updated how-to guides to reflect changes in software. Advised colleagues on best practice in training design and delivery, providing internal soft-skills training as required.
Responsibilities - working on-site with various public sector clients, liaised with senior stakeholders to agree the training strategy. Responsible for project management of all training activities to ensure projects were delivered on time. Designed and delivered instructor-led, one-to-one and train-the-trainer courses in Financial Basics, AR, AP and reporting. Also delivered public courses to help clients keep abreast of developments with Unit 4 software. Updated how-to guides to reflect changes in software. Advised colleagues on best practice in training design and delivery, providing internal soft-skills training as required.
Design, Project Management, Training, Management, Public sector, Software, LED, Agresso
2013 - 2013
job
SAP HR Trainer
British American Tobacco.
Key achievement - created templates for training materials that reduced production times by 10%.
Responsibilities - created SAP end-user training materials and assessments for global rollout using UPerform and PowerPoint.
Responsibilities - created SAP end-user training materials and assessments for global rollout using UPerform and PowerPoint.
Powerpoint, SAP, Training, Production
2012 - 2013
job
HR Training and Change Manager
unknown.
Key achievement - recruited, trained, and deployed a team of 15 cultural ambassadors which led to an 83% increase in managers and supervisors managing remotely.
Responsibilities - working in their public sector division, liaised with HR management to learn new software and related processes and ways of working. Conducted gap analysis to areas that required training and change management support. Devised training and change strategies, and created and executed training plan to ensure timely delivery of the projects for which I was responsible. Developed a series of blended training solutions (classroom training, web-based training, how to guides, hints and tips and UPK e-learning). Delivered classroom training and coaching to remote and office-based supervisors and managers, supporting them in managing teams remotely, and ensuring they understood the consequences of not doing so. I recruited and trained a team of 'cultural ambassadors' to support me in embedding the change and new ways of working within their teams.
Responsibilities - working in their public sector division, liaised with HR management to learn new software and related processes and ways of working. Conducted gap analysis to areas that required training and change management support. Devised training and change strategies, and created and executed training plan to ensure timely delivery of the projects for which I was responsible. Developed a series of blended training solutions (classroom training, web-based training, how to guides, hints and tips and UPK e-learning). Delivered classroom training and coaching to remote and office-based supervisors and managers, supporting them in managing teams remotely, and ensuring they understood the consequences of not doing so. I recruited and trained a team of 'cultural ambassadors' to support me in embedding the change and new ways of working within their teams.
Change management, Coaching, Training, E-learning, Management, Support, Public sector, Office, Software, Web, Processes, LED, ME, Manager
2012 - 2012
job
SAP HR/BI Trainer
HCL Axon.
Key achievement - completed training deliverables five days ahead of schedule.
Responsibilities - working on a large business transformation program with the NHS in Ulster, designed and delivered classroom-based training, PowerPoint slide decks and Captivate e-learning. Helped with colleagues' workload and quality checked my own and others' material to ensure that the team completed their work on time and to the required quality standard. Liaised with IT dept. to ensure successful publication of UPK material.
Responsibilities - working on a large business transformation program with the NHS in Ulster, designed and delivered classroom-based training, PowerPoint slide decks and Captivate e-learning. Helped with colleagues' workload and quality checked my own and others' material to ensure that the team completed their work on time and to the required quality standard. Liaised with IT dept. to ensure successful publication of UPK material.
Powerpoint, SAP, Training, Business transformation, E-learning, It, Transformation, BEE
2011 - 2012
job
Lead CRM Trainer
Chartered Insurance Institute.
Key achievement - training led to a reduction in errors using the system of 41%.
Responsibilities - liaised with supplier to quickly learn the new CRM software. Worked with senior management to conduct training needs analysis and agree training strategy. Created blended learning (classroom training, train-the-trainer workshops, Captivate e-learning, How-to Guides and hints and tips). Responsible for the creation and management of the training plan and course schedule. Also responsible for securing and managing the training environment and related data. Delivered training achieving an average satisfaction score of 91%. Also responsible for creating UAT scripts and delivering train the tester courses.
Responsibilities - liaised with supplier to quickly learn the new CRM software. Worked with senior management to conduct training needs analysis and agree training strategy. Created blended learning (classroom training, train-the-trainer workshops, Captivate e-learning, How-to Guides and hints and tips). Responsible for the creation and management of the training plan and course schedule. Also responsible for securing and managing the training environment and related data. Delivered training achieving an average satisfaction score of 91%. Also responsible for creating UAT scripts and delivering train the tester courses.
CRM, Training, E-learning, Management, Workshops, Software, LED
2011 - 2011
job
SAP HR/BI Trainer
Barclays.
Key achievement - redesigned the SAP BI e-learning material which led to an increase in end-user take-up of 58%.
Responsibilities - designed and delivered web-based training and e-learning in SAP HR. Also created e-learning for SAP BI. Created manuals and hints and tips to provide further end-user support. Completed training materials four days ahead of schedule. This enabled me to help other team members to ensure the team's delivery targets were met.
Responsibilities - designed and delivered web-based training and e-learning in SAP HR. Also created e-learning for SAP BI. Created manuals and hints and tips to provide further end-user support. Completed training materials four days ahead of schedule. This enabled me to help other team members to ensure the team's delivery targets were met.
SAP, Training, E-learning, Support, Web, BEE, UP, LED, ME
2011 - 2011
job
SAP CRM/ISU Trainer
IBM.
Key achievement - created templates and standards documents for training collateral which were adopted by the project.
Responsibilities - working on a large business transformation program, liaised with Process owners to carry out training needs analysis. Designed, created and delivered classroom-based SAP ISU/CRM training courses and supporting materials such as UPerform e-learning, user manuals, exercises and PowerPoint presentations.
Responsibilities - working on a large business transformation program, liaised with Process owners to carry out training needs analysis. Designed, created and delivered classroom-based SAP ISU/CRM training courses and supporting materials such as UPerform e-learning, user manuals, exercises and PowerPoint presentations.
CRM, Powerpoint, SAP, Training, Business transformation, E-learning, Transformation
2010 - 2011
job
Lead HR Trainer/UPK Developer
unknown.
Key achievement - upsold courses worth approx. £20K to clients with whom I worked.
Responsibilities - liaised with senior stakeholders to carry out training needs analysis and agree training strategy for Kenexa HR training and related new processes. Created and monitored training plan, providing weekly updates to project/program managers. Created training materials such as UPK and Captivate e-learning, quick reference guides and training/assessment exercises. Delivered training to end users in UK, North America the Middle East and Australia. Also delivered train the tester courses for UAT population. Evaluated training and used findings to improve future courses leading to an increase in average satisfaction scores of 12%. Managed teams of contractors and permanent staff.
Responsibilities - liaised with senior stakeholders to carry out training needs analysis and agree training strategy for Kenexa HR training and related new processes. Created and monitored training plan, providing weekly updates to project/program managers. Created training materials such as UPK and Captivate e-learning, quick reference guides and training/assessment exercises. Delivered training to end users in UK, North America the Middle East and Australia. Also delivered train the tester courses for UAT population. Evaluated training and used findings to improve future courses leading to an increase in average satisfaction scores of 12%. Managed teams of contractors and permanent staff.
Training, E-learning, Developer, Assessment, Processes
2009 - 2009
job
Lead SAP HR Trainer /UPK Developer
Serco.
Key achievement - recruited, trained and deployed a team of 42 super users to provide local cut over support. This led to a 40% drop in calls to the helpdesk.
Responsibilities - working in their public sector division, advised on training strategy and conducted training needs and new process analysis for 650 users. Designed and delivered SAP HR and Adobe online forms training (including classroom, workshop and web-based). Created UPK e-learning to support users in the BAU environment. Responsible for the scheduling and administration of all training. Provided weekly status reports to Project Director. Evaluated training and provided feedback regarding cutover to the Project Director. Delivered train the tester courses to the UAT population.
Responsibilities - working in their public sector division, advised on training strategy and conducted training needs and new process analysis for 650 users. Designed and delivered SAP HR and Adobe online forms training (including classroom, workshop and web-based). Created UPK e-learning to support users in the BAU environment. Responsible for the scheduling and administration of all training. Provided weekly status reports to Project Director. Evaluated training and provided feedback regarding cutover to the Project Director. Delivered train the tester courses to the UAT population.
Administration, SAP, Training, E-learning, Developer, Support, Adobe, Public sector, Web, Online, Workshop, LED
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