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0
jobs
Customer service
surya Bharti
,
Kathmandu, Nepal
Experience
Other titles
Skills
I'm offering
Hi. My name is surya, a Customer Service Representative trained in conflict resolution and communication. Adept in handling customer care and can provide support via chat and email. That includes answering of inquiries and resolving tickets. I can also do admin jobs like data entry, I am very much comfortable in using MS Office (Word, Excel, PowerPoint), and Google Docs. I am am able to work 20-30 hours per week (Monday to Friday). Building customer trust and loyalty is one of my skills. You may want to take a peak of my profile to check what else I can offer to help with your business.
Markets
United Kingdom
Industries
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Technical Support/Help Desk
Sastra Creations Pvt. Ltd.
(IT software Company)
Location: Balwatar, Upaharmarg, Kathmandu, Nepal
Job Title: Technical Support/Help Desk
Project:
Fleet Management System (Vehicle Tracking System)
Local Revenue
Billing System
ERP System
Responsibilities:
● Provide technical assistance and support for incoming queries and issues related to system, hardware,
and software.
● Respond the queries over phone calls and mails.
● Write a training manual.
● Train computer users
● Maintain daily performance of system
● Respond to email messages for customers seeking help.
● Ask questions to determine the nature of the problem.
● Attend the indoor and outdoor events.
Company Name
Location: Balwatar, Upaharmarg, Kathmandu, Nepal
Job Title: Technical Support/Help Desk
Project:
Fleet Management System (Vehicle Tracking System)
Local Revenue
Billing System
ERP System
Responsibilities:
● Provide technical assistance and support for incoming queries and issues related to system, hardware,
and software.
● Respond the queries over phone calls and mails.
● Write a training manual.
● Train computer users
● Maintain daily performance of system
● Respond to email messages for customers seeking help.
● Ask questions to determine the nature of the problem.
● Attend the indoor and outdoor events.
Company Name
ERP, Training, Management, It, Support, Hardware, Software
2017 - 2017
job
Front Desk Officer
Next Models Nepal Pvt. Ltd.
Responsibilities:
● Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
● Greet and welcome the guests
● Answer questions and address complaints
● Answer all incoming calls and redirect them or keep messages
● Receive letters, packages etc. and distribute them
● Prepare outgoing mail by drafting correspondence, securing parcels etc.
● Check, sort and forward emails
● Monitor office supplies and place orders when necessary
● Keep updated records and files
● Monitor office expenses and costs
● Take up other duties as assigned (travel arrangements, schedules etc.)
● Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
● Greet and welcome the guests
● Answer questions and address complaints
● Answer all incoming calls and redirect them or keep messages
● Receive letters, packages etc. and distribute them
● Prepare outgoing mail by drafting correspondence, securing parcels etc.
● Check, sort and forward emails
● Monitor office supplies and place orders when necessary
● Keep updated records and files
● Monitor office expenses and costs
● Take up other duties as assigned (travel arrangements, schedules etc.)
Office, UP
My education
?
-
2019
n/a
Bachelors, N/a
Bachelors, N/a
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