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An accomplished APM PMQ accredited Project, Programme and Portfolio manager specialising in Insurance
Tom Newey
,
Holmfirth, United Kingdom
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I'm offering
An accomplished APM PMQ accredited Project, Programme and Portfolio manager of 7+ years' experience with proven track record in delivering multi-million-pound initiatives within the Insurance sector. Confident managing the full project lifecycle to achieve delivery on time, within budget and to agreed quality specifications. Recognised as an influential leader who can direct la rge teams and manage stakeholder expectations. Specialise in IT software integration, AI / NLP, RPA automation, Organisational Design, Operational off -shoring, process improvement and regulatory / business control changes.
Markets
United Kingdom
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Change Business Partner / Portfolio Manager
RSA Insurance Group.
• Leading the transformation portfolio mobilisation & implementation for the Claims division
• Development and maintaining of business case / Cost Benefit Analysis across the change
portfolio
• Delivery of operational & financial benefits (including service, workload, indemnity, cost, customer)
• Development of clear, actionable plans for the business areas
• Satisfaction of key stakeholders & customers with change delivery
• Act as the key point of accountability, portfolio management & escalation with in the Claims
functions
• Understand, interpret, prioritise and deliver functional business change requirements
• Ensure appropriate cross-claims prioritisation of initiatives and deployment of resource
• Direct reporting line responsibility for a team of c.5 FTE (Project Managers and Business Analysts)
• Ownership of Claims Change investment and budgets (>£2m per annum)
Key accomplishments;
• Insurance Times Award winner for Innovation 2019 following successful implementation of new AI claims process to evaluate vehicle damage and streamline process. Reduction on
customer journey from 12+ days down to 2 days
• Successful delivery of all in scope portfolio projects saving >£3 m on claims indemnity costs
and >£1m in expense savings
• Review offshore operational processes and optimising to save 30 FTE on workload savings
• Several IT and software integrations which directly align to executive strategy
• Successful Organisation Design changes leading to more effective ways of working i.e.
introduction of new Continuous Improvement and End to End working models
• Development and maintaining of business case / Cost Benefit Analysis across the change
portfolio
• Delivery of operational & financial benefits (including service, workload, indemnity, cost, customer)
• Development of clear, actionable plans for the business areas
• Satisfaction of key stakeholders & customers with change delivery
• Act as the key point of accountability, portfolio management & escalation with in the Claims
functions
• Understand, interpret, prioritise and deliver functional business change requirements
• Ensure appropriate cross-claims prioritisation of initiatives and deployment of resource
• Direct reporting line responsibility for a team of c.5 FTE (Project Managers and Business Analysts)
• Ownership of Claims Change investment and budgets (>£2m per annum)
Key accomplishments;
• Insurance Times Award winner for Innovation 2019 following successful implementation of new AI claims process to evaluate vehicle damage and streamline process. Reduction on
customer journey from 12+ days down to 2 days
• Successful delivery of all in scope portfolio projects saving >£3 m on claims indemnity costs
and >£1m in expense savings
• Review offshore operational processes and optimising to save 30 FTE on workload savings
• Several IT and software integrations which directly align to executive strategy
• Successful Organisation Design changes leading to more effective ways of working i.e.
introduction of new Continuous Improvement and End to End working models
Implementation, Manager, Processes, Organization, Cost benefit, Software, Ai, Development, Business Partner, Insurance, Transformation, Design, It, Offshore, Business Case, Service, Management, Continuous improvement, C, Deployment, Innovation
2016 - 2019
freelance
Change Consultant / Project Manager
RSA Group.
• Management & implementation of change projects across the Claims transformation portfolio
• Understanding business requirements, and to translate these into change planning, delivery and execution
• Development and maintaining of business case / Cost Benefit Analysis across the change
portfolio
• Deliver change initiatives, including mandatory, regulatory, IS and process change
• Management of project budgets and delivery according to business cases
• Management of internal stakeholders (e.g. other teams/IS) and external providers (e.g. suppliers)
• Ensuring an open & effective relationship with the business area and the executive members
Key accomplishments;
• Offshoring operational processes to achieve an expense reduction of >£1m
• Introduction of AI, Optical Character Recognition (OCR) and Natural Language Processing (NLP)
to the Pet Claims process, which achieved >£2m on claims indemnity savings
• Deployment of several RPA automation processes saving £300k of operational expense
• Home Claims surge planning and impl ementation - introduced a new supplier to act as an
overflow during claim surge events providing operational stability
• Organisational Complaints Improvement Programme completed - providing operational
stability, reduction of FCA reportable complaints by 15 % and reduction on Complaint related
costs e.g. FOS referrals, Redress and expense by £300k
• Pet Claims Digital Programme - introduction of a new digital customer journey, supported by a
Rules Engine to achieve 'Straight-Through Processing' - Customer journey time reduced from 14
days down to 1 day for 40% of the overall claims volume. This resulted in £1.75m reduction on
operational expense
• Implementation of Live Chat functionality across all Claims departments and streamline
telephony lines and IVR messagin g
• Understanding business requirements, and to translate these into change planning, delivery and execution
• Development and maintaining of business case / Cost Benefit Analysis across the change
portfolio
• Deliver change initiatives, including mandatory, regulatory, IS and process change
• Management of project budgets and delivery according to business cases
• Management of internal stakeholders (e.g. other teams/IS) and external providers (e.g. suppliers)
• Ensuring an open & effective relationship with the business area and the executive members
Key accomplishments;
• Offshoring operational processes to achieve an expense reduction of >£1m
• Introduction of AI, Optical Character Recognition (OCR) and Natural Language Processing (NLP)
to the Pet Claims process, which achieved >£2m on claims indemnity savings
• Deployment of several RPA automation processes saving £300k of operational expense
• Home Claims surge planning and impl ementation - introduced a new supplier to act as an
overflow during claim surge events providing operational stability
• Organisational Complaints Improvement Programme completed - providing operational
stability, reduction of FCA reportable complaints by 15 % and reduction on Complaint related
costs e.g. FOS referrals, Redress and expense by £300k
• Pet Claims Digital Programme - introduction of a new digital customer journey, supported by a
Rules Engine to achieve 'Straight-Through Processing' - Customer journey time reduced from 14
days down to 1 day for 40% of the overall claims volume. This resulted in £1.75m reduction on
operational expense
• Implementation of Live Chat functionality across all Claims departments and streamline
telephony lines and IVR messagin g
Transformation, Rules Engine, Manager, Processes, Processing, OCR, Ai, Development, Regulatory, NLP, Project Manager, Business cases, Implementation, Natural, RPA, Business Case, Management, Automation, Deployment
My education
n/a
Secondary, Maths, English and Science (Minor in English Language, Music, General Studies)
Secondary, Maths, English and Science (Minor in English Language, Music, General Studies)
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