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IT Automation Consultant & RMM Expert
Aaron Engels
,
Market Harborough, United Kingdom
Experience
Other titles
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I'm offering
As an independent consultant, I am available to assess how well your Remote Monitoring and Management (RMM) is working for your business and provide recommendations to ensure you are making the most of your investment. I also provide other services, such as creating PowerShell scripts, API Integrations and Data Warehousing, improving productivity, visibility and business strategy.
For the past 12 years, I have been working at Kaseya and then Datto, consulting with Managed Service Providers (MSPs) and IT Departments clients, to ensure they were getting the most out their RMM tool by delivering health checks, training, implementation and develop custom reports and scripts.
Before this, I have worked for an Internet Service Provider (ISP) where we built a Data Centre in London Docklands from scratch gained experience running both a Support Desk and Network Operations Center (NOC). I also have worked for an Application Service Provider (ASP) where I was responsible for all operations and tech support, I believe was the first company providing RMM Software as a Service (SaaS).
I’m looking for opportunities, where I can make an impact on your business improving product, services, sales or customer success. I can analyse data from various resources to provide better metrics and reports. Improve product and services based on best practices I acquired having years of experience working with MSPs and IT Departments. Assist sales and marketing providing technical account management, proof of concepts and content for webinars.
For the past 12 years, I have been working at Kaseya and then Datto, consulting with Managed Service Providers (MSPs) and IT Departments clients, to ensure they were getting the most out their RMM tool by delivering health checks, training, implementation and develop custom reports and scripts.
Before this, I have worked for an Internet Service Provider (ISP) where we built a Data Centre in London Docklands from scratch gained experience running both a Support Desk and Network Operations Center (NOC). I also have worked for an Application Service Provider (ASP) where I was responsible for all operations and tech support, I believe was the first company providing RMM Software as a Service (SaaS).
I’m looking for opportunities, where I can make an impact on your business improving product, services, sales or customer success. I can analyse data from various resources to provide better metrics and reports. Improve product and services based on best practices I acquired having years of experience working with MSPs and IT Departments. Assist sales and marketing providing technical account management, proof of concepts and content for webinars.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Dutch
Fluently
Ready for
Available
My experience
2018 - 2020
job
Senior Success Consultant
DATTO EUROPE LTD.
Key Projects & Accomplishments:
• Develop Datto RMM health checks to reduce churn and increase product adoption.
• Provide content for Datto RMM Best Practice webinars, to increase sales.
• Analyse webinar statistics and the impact it has on customer health score.
• Implement Datto RMM strategic customers remotely and onsite, in the UK and NL.
• Develop a PowerShell module for Datto RMM, to help partners to quickly develop scripts and be more efficient.
• Develop a Power BI Integration, using the Datto RMM API to allow customers to create custom dashboards and reports.
• Assist the director with scoping, writing up contracts (SOW) and providing contact lists of customers with low adoption scores.
• Assist sales teams providing technical account management and proof of concepts (POC) increasing close of opportunities.
• Work closely with success, support and engineering teams providing best practices to improve the product and customer success.
• Develop Datto RMM health checks to reduce churn and increase product adoption.
• Provide content for Datto RMM Best Practice webinars, to increase sales.
• Analyse webinar statistics and the impact it has on customer health score.
• Implement Datto RMM strategic customers remotely and onsite, in the UK and NL.
• Develop a PowerShell module for Datto RMM, to help partners to quickly develop scripts and be more efficient.
• Develop a Power BI Integration, using the Datto RMM API to allow customers to create custom dashboards and reports.
• Assist the director with scoping, writing up contracts (SOW) and providing contact lists of customers with low adoption scores.
• Assist sales teams providing technical account management and proof of concepts (POC) increasing close of opportunities.
• Work closely with success, support and engineering teams providing best practices to improve the product and customer success.
Content, UP, Power, BEE, Health, Support, It, Statistics, Engineering, API, Sales, PowerShell, Integration, Management, Power BI, Contracts, Account management, Writing
2010 - 2018
job
Senior Professional Services Consultant
KASEYA INTERNATIONAL (UK) LTD.
Providing consultancy and pre-sales for an software company based in London.
Key Projects & Accomplishments:
• Implement Kaseya products for 100+ customers in the UK and abroad with high customer satisfaction.
• Provide hands-on training to various MSP's across EMEA either online or on-site to individuals or teams.
• Assist sales and marketing teams providing product support using the web or visiting potential customer's sites based in EMEA.
• Provide automation for companies, such as Oracle (Micros) and Ricoh, reducing their support cost and increase business revenues and continuity.
• Design and implement Kaseya Service Desk using ITIL processes for the NHS and many MSP's.
• Integrate Kaseya with other software products including CRM, PSA and Service Desk tools using the Kaseya API.
• Assist the director with scoping, writing up contracts (SOW) and project planning.
• Work closely with support and engineering teams to provide excellent customer service and improving retention.
• Build and deliver presentations and webinars, as required.
Key Projects & Accomplishments:
• Implement Kaseya products for 100+ customers in the UK and abroad with high customer satisfaction.
• Provide hands-on training to various MSP's across EMEA either online or on-site to individuals or teams.
• Assist sales and marketing teams providing product support using the web or visiting potential customer's sites based in EMEA.
• Provide automation for companies, such as Oracle (Micros) and Ricoh, reducing their support cost and increase business revenues and continuity.
• Design and implement Kaseya Service Desk using ITIL processes for the NHS and many MSP's.
• Integrate Kaseya with other software products including CRM, PSA and Service Desk tools using the Kaseya API.
• Assist the director with scoping, writing up contracts (SOW) and project planning.
• Work closely with support and engineering teams to provide excellent customer service and improving retention.
• Build and deliver presentations and webinars, as required.
Service, UP, Processes, MSP, Planning, Online, Web, Software, Retention, Support, Engineering, Marketing, Sales, Customer service, Automation, Training, ITIL, Contracts, Oracle, CRM, Writing, API, Design
2006 - 2010
job
Technical Director
BULL TERRIER SYSTEMS LTD.
Responsible for all operations and tech support, for a ASP provider based in Oxford.
Key Projects & Accomplishments:
• Implement and maintain a 10,000 licensed Kaseya server and network infrastructure (SaaS).
• Provide technical support, for 100+ customers.
• Pre-sales -assisting the sales executive providing live demonstrations using the web or visiting potential customer's sites based in the UK.
• Post-sales -providing hands-on training to various MSP's across the country either online or on-site.
• Implement and support company e-mail and website, including e-commerce for customers to pay subscriptions online.
• Extend Bull Terrier's service portfolio, using Kaseya to deploy and manage both anti-virus and anti-spam solution.
Key Projects & Accomplishments:
• Implement and maintain a 10,000 licensed Kaseya server and network infrastructure (SaaS).
• Provide technical support, for 100+ customers.
• Pre-sales -assisting the sales executive providing live demonstrations using the web or visiting potential customer's sites based in the UK.
• Post-sales -providing hands-on training to various MSP's across the country either online or on-site.
• Implement and support company e-mail and website, including e-commerce for customers to pay subscriptions online.
• Extend Bull Terrier's service portfolio, using Kaseya to deploy and manage both anti-virus and anti-spam solution.
Operations, Training, E-commerce, Saas, ASP, Sales, Service, Website, Network, Support, Infrastructure, Web, Server, Online, MSP
2002 - 2005
job
Technical Manager
FLEXISERV LTD.
Develop new products and provide pre-sales for a rack mountable server manufacture in Southampton.
Key Projects & Accomplishments:
• Develop a new solution called Sentral-PC, alias "split client" by taking away the PC from the Desktop and placing it into a secure server environment. Keyboard, mouse, and monitor are extended using Desktop Extension Technology utilizing existing networking infrastructure.
• Produce a four-person, coin-operated, gaming station allowing players to interactive play online "first-person shooter" games.
• Design a load balancing appliance, based on the Linux Virtual Server Project.
• Provide Pre-Sales for Sentral-PC product and the Altiris Deployment server.
• Develop and maintain company website.
Key Projects & Accomplishments:
• Develop a new solution called Sentral-PC, alias "split client" by taking away the PC from the Desktop and placing it into a secure server environment. Keyboard, mouse, and monitor are extended using Desktop Extension Technology utilizing existing networking infrastructure.
• Produce a four-person, coin-operated, gaming station allowing players to interactive play online "first-person shooter" games.
• Design a load balancing appliance, based on the Linux Virtual Server Project.
• Provide Pre-Sales for Sentral-PC product and the Altiris Deployment server.
• Develop and maintain company website.
Design, Linux, Networking, Deployment, Sales, Technology, Website, It, Infrastructure, Load balancing, Server, Online, PC, Manager
1999 - 2001
job
Technical Support Manager
WEBLEICESTER LTD.
Responsibilities involved managing a technical support team, in charge of networks and systems for an ISP in the heart of Leicester.
Key Projects & Accomplishments:
• Manage 1st, 2nd and 3rd line Support Team providing services such as domain transfers, email and web hosting, dedicated servers, and administration of the internal network.
• Design and maintain Data Centre, with UPS and Generator, hosting 100+ servers and 5000+ users.
• Maintain backbone, customers leased lines, ISDN and PSTN lines and DSL connections.
• Establish first off SDSL Network in Leicester, providing 2Mbps leased lines using Digital Subscriber Line technology.
• Provide technical assistance to indoor software and web development team, to achieve project targets and product development.
• Member of the operations team presenting new products and solutions to the senior management.
Key Projects & Accomplishments:
• Manage 1st, 2nd and 3rd line Support Team providing services such as domain transfers, email and web hosting, dedicated servers, and administration of the internal network.
• Design and maintain Data Centre, with UPS and Generator, hosting 100+ servers and 5000+ users.
• Maintain backbone, customers leased lines, ISDN and PSTN lines and DSL connections.
• Establish first off SDSL Network in Leicester, providing 2Mbps leased lines using Digital Subscriber Line technology.
• Provide technical assistance to indoor software and web development team, to achieve project targets and product development.
• Member of the operations team presenting new products and solutions to the senior management.
Design, Administration, Product development, Operations, Management, Technology, Network, Support, Hosting, Presenting, Development, Software, Web, Backbone, Manager, PSTN
1996 - 1999
job
Service Engineer
PC CENTER bvba.
Responsibilities & Duties:
• Onsite and telephone technical support
• Repair and maintenance of computers and printers.
• Design and Installation of Local Area Networks.
• Onsite and telephone technical support
• Repair and maintenance of computers and printers.
• Design and Installation of Local Area Networks.
Design, Service, Printers, Support
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