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Dynamics 365 Functional Consultant & PM. 10 years experience, MS-certified, specialist in D365 Sales, Customer Service, PSA, Omnichannel Contact Centres, Marketing
Paul Wilson
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm a highly experienced, client-facing functional consultant and project manager with a background in education and marketing operations management and B2B training sales.Specialising in Dynamics 365 Sales, Marketing, Project Operations, Omnichannel Contact Centres and marketing automation. 15 years of full-lifecycle implementations, enhancements and upgrades across sectors including fintech, financial services, insurance, legal, charities/membership organisations, and construction. Very skilled in aligining CRM solutions to deliver on IT and marketing strategies. Also strong in Dynamics 365/CRM customisation, solution design, requirements definition, business process design, integration and managing multi-skilled teams of up to 20 on/offshore.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
German
Good
English
Fluently
French
Good
Italian
Good
Polish
Good
Ready for
Larger project
Full time contractor
Available
My experience
2020 - ?
freelance
Dynamics 365 Functional Consultant
UBS AG.
I was engaged by one of the world's leading investment banks to establish a Dynamics 365 global Centre of Excellence and manage prototype builds of D365 Sales & Marketing, Customer Service and Omnichannel
• Leading the prototype design, build and testing of a D365 Sales and Marketing application for the wealth management business function, a Customer Service and Omnichannel application for Group Technology and a customised proof-of-concept application for the Chief Digital Office
• Worked closely with various business & IT stakeholders, to examine new or existing business models / flows of data, as well as lead the design and AAD security access model for D365 applications
• Extended Dynamics 365 with the use of standard business rules & workflows as well as Microsoft Automate workflows, Power BI analytics and Power Virtual Agent (Chatbot) design and implementation
• Created and installed Sandbox and UAT environments as part of the Platform build
• Leading the prototype design, build and testing of a D365 Sales and Marketing application for the wealth management business function, a Customer Service and Omnichannel application for Group Technology and a customised proof-of-concept application for the Chief Digital Office
• Worked closely with various business & IT stakeholders, to examine new or existing business models / flows of data, as well as lead the design and AAD security access model for D365 applications
• Extended Dynamics 365 with the use of standard business rules & workflows as well as Microsoft Automate workflows, Power BI analytics and Power Virtual Agent (Chatbot) design and implementation
• Created and installed Sandbox and UAT environments as part of the Platform build
Security, Agent, Power, BEE, Chatbot, Office, Testing, Omnichannel, Implementation, It, Marketing, Service, Technology, Dynamics 365, Analytics, Sales, Customer service, Management, Power BI, Design
2019 - 2019
job
CRM Product Manager
THE VICTORIA & ALBERT MUSEUM.
The world's leading museum of art and design engaged me to manage the data cleansing, process improvement and GDPR compliance of their CRM and campaign marketing automation ahead of an upgrade to Dynamics 365
• Managing the delivery of process enhancements and data management across four workstreams including application performance, CRM/digital marketing integration, de-duplication and GDPR-compliant consent
• Matrix management of internal developers, system analysts and 3rd party technical resources across four suppliers
• Rationalised and configured enhanced data integration flows between dotdigital Engagement Cloud and Dynamics CRM to capture GDPR opt-ins/outs including marketing and comms preferences in compliance with lawful bases of consent, contract and legitimate interest
• Reduced the volume of records in CRM database by 40% through removal of unused applications thus improving UI performance
• Managing the delivery of process enhancements and data management across four workstreams including application performance, CRM/digital marketing integration, de-duplication and GDPR-compliant consent
• Matrix management of internal developers, system analysts and 3rd party technical resources across four suppliers
• Rationalised and configured enhanced data integration flows between dotdigital Engagement Cloud and Dynamics CRM to capture GDPR opt-ins/outs including marketing and comms preferences in compliance with lawful bases of consent, contract and legitimate interest
• Reduced the volume of records in CRM database by 40% through removal of unused applications thus improving UI performance
Cloud, ME, Manager, Dynamics CRM, Campaign, Compliance, Dynamics 365, Integration, Management, GDPR Compliance, GDpr, Digital Marketing, Product Manager, Database, Marketing Automation, UI, Automation, Data management, CRM, Design, Marketing
2019 - 2019
freelance
Dynamics 365 CE Consultant
CHARLES TAYLOR INSURETECH.
This FinTech professional services firm commissioned me to manage enhancements to their Dynamics 365 CE & Finance and Operations, in order to reach required efficiencies in client billing and sales revenue forecasting
• Improved the accuracy in project accounting and invoicing through the design and development of a solution to build flexibility into the charging of client consultant resources and products
• Redesigned and deployed PSA/Field Service resource scheduling to differentiate sales territory working hours for resource and time entry across different time zones
• Designed and developed an enhanced Lead to Sales business process in order to drive more accurate sales pipeline revenue forecasting
• Developed the business case and proof of concept for implement Dynamics 365 Marketing to replace CTI's marketing automation tool (Engagement Cloud) and website tracking tool thus making a 50% saving on monthly subscriptions
• Improved the accuracy in project accounting and invoicing through the design and development of a solution to build flexibility into the charging of client consultant resources and products
• Redesigned and deployed PSA/Field Service resource scheduling to differentiate sales territory working hours for resource and time entry across different time zones
• Designed and developed an enhanced Lead to Sales business process in order to drive more accurate sales pipeline revenue forecasting
• Developed the business case and proof of concept for implement Dynamics 365 Marketing to replace CTI's marketing automation tool (Engagement Cloud) and website tracking tool thus making a 50% saving on monthly subscriptions
Marketing, Design, Operations, Forecasting, Automation, Marketing Automation, Cloud, Finance, Sales, Dynamics 365, Service, Website, Business Case, Fintech, Development, ME
2018 - 2019
freelance
Dynamics 365 Project Manager/Consultant
THE ENGLISH SPEAKING UNION.
This international not-for-profit working in the field of primary education commissioned me to design, develop and roll out a Dynamics 365 solution to support their management of education programmes
• Designed an end to end solution to support the administration of client schools, teacher resources and scheduling for up to 50 client projects simultaneously; integrating Client Registration, Programme Management, Time and Expense entry, Survey Management and Impact Reporting
• Customised the D365 scheduling solution based on Field Service & Project Service, to optimise teacher schedules and minimise travel time to/from client schools
• Commissioned and managed 3rd party suppliers in web design (Manifesto), survey design (Click Dimensions) and software assurance (M-hance)
• Managed cutover and go live of the solution in three releases
• Designed an end to end solution to support the administration of client schools, teacher resources and scheduling for up to 50 client projects simultaneously; integrating Client Registration, Programme Management, Time and Expense entry, Survey Management and Impact Reporting
• Customised the D365 scheduling solution based on Field Service & Project Service, to optimise teacher schedules and minimise travel time to/from client schools
• Commissioned and managed 3rd party suppliers in web design (Manifesto), survey design (Click Dimensions) and software assurance (M-hance)
• Managed cutover and go live of the solution in three releases
Design, Project Manager, Administration, Web design, Management, Dynamics 365, Service, Support, Software, International, Web, Go, Manager, ME, UP
2017 - 2018
job
Project Manager
PENNINGTONS MANCHES LLP.
Planned, configured and delivered a Dynamics 365 cloud implementation to approximately 500 users across three Practices and 26 teams, to maximise the efficiency of Client onboarding and legal case inception and for a leading City-based law firm
• Managed Client onboarding, Matter inception & compliance requirements analysis, business process analysis and functional design with the Marketing, Risk & Compliance and Finance functions implementing SLAs to reduce the turnaround time for new Client and Matter inception from 3 weeks + to 7 days
• Developed business rules, plugins and BPFs to automate Due Diligence/Risk Assessment, and AML checks and gateways (integration with Rilliance) as well as contract documents integration
• Ensured compliance with GDPR direct mailing consent through the design of an email marketing double opt-in and consent process built on Click Dimensions
• Managed Client onboarding, Matter inception & compliance requirements analysis, business process analysis and functional design with the Marketing, Risk & Compliance and Finance functions implementing SLAs to reduce the turnaround time for new Client and Matter inception from 3 weeks + to 7 days
• Developed business rules, plugins and BPFs to automate Due Diligence/Risk Assessment, and AML checks and gateways (integration with Rilliance) as well as contract documents integration
• Ensured compliance with GDPR direct mailing consent through the design of an email marketing double opt-in and consent process built on Click Dimensions
Marketing, Design, Project Manager, Email marketing, Cloud, GDpr, Onboarding, Due Diligence, Finance, Integration, Dynamics 365, Compliance, Turnaround, Implementation, Assessment, Manager
2016 - 2017
job
Lead Business Analyst/PM
MACE GROUP.
Led the analysis, design and delivery of the CRM workstream of a major transformation programme at a leading UK construction company. I deployed Oracle to improve customer insight and management of the construction and consultancy bid pipelines. Initial 4-month contract extended to 8 months.
• Replanned a failing Oracle CX Sales Cloud project developing a Bid pipeline including solution design; and drove delivery on achieving a UAT ready solution integrated with Oracle Fusion ERP Project Billing and HCM within 4 months and realigning the project to the programme
• Managed Agile delivery with the Oracle supplier, through incremental development and daily standups within two-weekly development cycles
• Replanned a failing Oracle CX Sales Cloud project developing a Bid pipeline including solution design; and drove delivery on achieving a UAT ready solution integrated with Oracle Fusion ERP Project Billing and HCM within 4 months and realigning the project to the programme
• Managed Agile delivery with the Oracle supplier, through incremental development and daily standups within two-weekly development cycles
Design, CRM, Oracle, ERP, Agile, Cloud, Management, Sales, Transformation, Analyst, Development, CX, Oracle fusion, LED
2016 - 2016
temp
CRM Analyst/Project Manager
GENERALI (UK) Ltd.
Generali, the 8th largest global financial services firm. engaged me to troubleshoot their Dynamics CRM 2013 instance with a backlog of change requests extending back 18 months; and prepare them for a CRM 2016 upgrade.
• Defined requirements and delivered enhancements to the Generali Global Corporate & Commercial business line CRM service; supporting users in Broker/Client Management and Policy Administration
• Planned and successfully delivered enhancement projects including integration with Generali's Underwriting Workbench service to establish an end to end business process from lead to underwritten insurance policy
• Successfully automated the weekly Net Promoter Survey submission delivering the function to 1500 users in the UK, France and Italy and contributing to the Generali NPS award at 2017 Experience Europe event
• Managed a team of developers/analysts in SSRS development, Scribe Insight config and ADFS support
• Reduced volume of operational issues and change requests by 70% between June and November 2016
• Defined requirements and delivered enhancements to the Generali Global Corporate & Commercial business line CRM service; supporting users in Broker/Client Management and Policy Administration
• Planned and successfully delivered enhancement projects including integration with Generali's Underwriting Workbench service to establish an end to end business process from lead to underwritten insurance policy
• Successfully automated the weekly Net Promoter Survey submission delivering the function to 1500 users in the UK, France and Italy and contributing to the Generali NPS award at 2017 Experience Europe event
• Managed a team of developers/analysts in SSRS development, Scribe Insight config and ADFS support
• Reduced volume of operational issues and change requests by 70% between June and November 2016
Net, ME, Manager, Dynamics CRM, Underwriting, Development, Insurance, Analyst, Support, Project Manager, SSRS, Service, Integration, Management, Event, CRM, Administration
2016 - 2016
job
Functional Lead
ROYAL SUN ALLIANCE.
The FTSE 100 company wanted an omni-channel Contact Centre solution to manage the new Home Insurance business line, a as a key service in their business transformation strategy. I was engaged by Avanade to design and manage the first release, working with 7 other workstream leads within a global programme.
• Implemented the first release of a UK-wide omnichannel Call Centre built on Unified Service Desk, Dynamics CRM 2016 and back office CTI telephony enabling RSA Group to provide Home Insurance quotations to a new customer base
• Designed and managed the implementation of new Call Centre Quote & Buy business processes and in collaboration with RSA Business Owners and BAs; collating into User Stories in product backlog
• Led on functional specification and solution design of Dynamics CRM 2016 and Unified Service Desk to deliver the new business processes and single customer view
• Led Agile delivery with Product Owners & SMEs through priority-led Sprint planning & backlog maintenance
• Managed & allocated work to an onshore/offshore project team of developers, BAs, test analysts and UX designer
• Implemented the first release of a UK-wide omnichannel Call Centre built on Unified Service Desk, Dynamics CRM 2016 and back office CTI telephony enabling RSA Group to provide Home Insurance quotations to a new customer base
• Designed and managed the implementation of new Call Centre Quote & Buy business processes and in collaboration with RSA Business Owners and BAs; collating into User Stories in product backlog
• Led on functional specification and solution design of Dynamics CRM 2016 and Unified Service Desk to deliver the new business processes and single customer view
• Led Agile delivery with Product Owners & SMEs through priority-led Sprint planning & backlog maintenance
• Managed & allocated work to an onshore/offshore project team of developers, BAs, test analysts and UX designer
Offshore, LED, Processes, Dynamics CRM, Office, Omnichannel, Insurance, Transformation, Implementation, Design, Service, Test, User stories, Business transformation, Agile, UX, CRM
2015 - 2016
job
CRM Project Manager, Business Systems Redesign Programme
THE SCIENCE COUNCIL.
The UK's official body for scientists wanted a CRM service to manage challenging membership targets and interface with new line of business applications
• Planned and delivered a Salesforce Sales and Marketing Cloud implementation with integrations to a Finance System replacement and a new Website CMS, as part of a transformation programme enhancing membership application and member management processes
• Led business process re-engineering with the COO and Head of Marketing; and extensive legacy data migration to enable marketing campaign automation and campaign analytics on reads, clicks and forwards
• Co-working, planning and monitoring with multiple suppliers including Salesforce Partner, Mailchimp, Xero, Fluid Review, Google Analytics & Eventbrite
• Portfolio management of dependent projects: Finance system rollout (Xero), online Member Assessment (Fluid Review), website redesign & Salesforce integration for enquiries mgmt, e-Commerce rollout
• Successfully handed over BAU support to a Business Systems Manager whom I recruited
• Planned and delivered a Salesforce Sales and Marketing Cloud implementation with integrations to a Finance System replacement and a new Website CMS, as part of a transformation programme enhancing membership application and member management processes
• Led business process re-engineering with the COO and Head of Marketing; and extensive legacy data migration to enable marketing campaign automation and campaign analytics on reads, clicks and forwards
• Co-working, planning and monitoring with multiple suppliers including Salesforce Partner, Mailchimp, Xero, Fluid Review, Google Analytics & Eventbrite
• Portfolio management of dependent projects: Finance system rollout (Xero), online Member Assessment (Fluid Review), website redesign & Salesforce integration for enquiries mgmt, e-Commerce rollout
• Successfully handed over BAU support to a Business Systems Manager whom I recruited
Service, LED, Manager, Processes, Redesign, Online, Campaign, Google, Assessment, Monitoring, Support, Transformation, Implementation, Xero, Engineering, Website, Marketing, Analytics, Sales, Integration, Management, Finance, Cloud, Mailchimp, Salesforce, E-commerce, Automation, CMS, CRM, Project Manager, Google analytics
2013 - 2016
job
Sales, Marketing, Project Service, Customer Service
ADX Studio Portal.
(integration), Azure AD, Azure DevOps, Click Dimensions (marketing automation), Dynamics CRM/365 4.0 through 9.2 (implementation), Jira, Dynamics 365 Sales, Marketing, Project Service, Customer Service, Finance & Ops, D365 Omnichannel (implementation),Dynamics 365 for Talent (implementation), dotdigital Engagement Cloud (configuration), JScript, MS Flow, MS Outlook/Exchange Server (Dynamics CRM integration), Sharepoint 2010/13/16, Online (config/CRM integration), Oracle Fusion CRM & ERP (implementation), Power BI, Power Virtual Agents, AI Builder, Salesforce (Sales, Marketing Cloud, Community Cloud), Service Now (integration), SQL Server 2013 r2, Scribe Insight (config), Sitecore CMS (integration), SQL, SSRS (configuration), UML 2.5, Unified Service Desk
Community, Integration, Sales, Sitecore, Dynamics 365, Service, UML, SSRS, Implementation, Customer service, Omnichannel, Ai, BEE, Server, Online, Power, Dynamics CRM, Oracle fusion, DevOps, Sql, CRM, Jira, SQL Server, Oracle, CMS, Azure, Power BI, Marketing, Exchange, ERP, SharePoint, Automation, Marketing Automation, Salesforce, Cloud, Finance
2015 - 2015
job
COO
unknown.
ESP, a tech supplier to the aviation sector required a Dynamics CRM service to deliver an effective Bid management and marketing process supporting company growth. Contract extended to October 2015.
• Developed scope, defined requirements and designed solutions with CEO, COO, Sales & Marketing HoDs
• Managed the Agile delivery of three Dynamics CRM 2015 releases covering Customer, Bid and Contract Management, supporting a user-base of 220 sales, finance and operations staff
• Designed and configured a visible Sales Pipeline to management and sales staff for the first time in the company's history together with cutting edge mobile and tablet access through MS CRM for Phones
• Significantly increased the visibility of contract and service level documentation to non-CRM operations staff through automated Sharepoint notifications; and facilitated early warning of 75%+ probability Opportunities
• Developed scope, defined requirements and designed solutions with CEO, COO, Sales & Marketing HoDs
• Managed the Agile delivery of three Dynamics CRM 2015 releases covering Customer, Bid and Contract Management, supporting a user-base of 220 sales, finance and operations staff
• Designed and configured a visible Sales Pipeline to management and sales staff for the first time in the company's history together with cutting edge mobile and tablet access through MS CRM for Phones
• Significantly increased the visibility of contract and service level documentation to non-CRM operations staff through automated Sharepoint notifications; and facilitated early warning of 75%+ probability Opportunities
Marketing, CRM, Operations, SharePoint, Agile, Finance, Management, Contract management, Sales, Service, Bid management, Growth, Ceo, Dynamics CRM
2015 - 2015
temp
CRM Project Manager
ESP GLOBAL SERVICES.
Project Manager, CRM, Manager
2015 - 2015
temp
CRM Solution Analyst
THE DEPARTMENT FOR COMMUNITIES AND LOCAL GOVERNMENT.
I designed a CRM-based Appeals Management service compliant with the Government's Digital Service Standards for a Govt agency which manages Council Tax & Business Rates appeals
• Developed a £1.2m. business case, won Cabinet Office approval and managed ITT for new cloud SaaS services, including a CRM based council tax/business rates appeal management digital service scaled to 149,000 appeals p.a
• Worked with Ops Director, CFO, HR Director and tribunal service staff in designing CRM-led automation of core business processes with an estimated reduction in manual processing of 66% by April 2018
• Developed a whole service solution design and, with internal input, a technical architecture with minimum integrations, to move the VTS from legacy CapGemini/Fujitsu shared services to a cloud-based digital service model compliant with the Government's Digital Services Standard
• Developed a £1.2m. business case, won Cabinet Office approval and managed ITT for new cloud SaaS services, including a CRM based council tax/business rates appeal management digital service scaled to 149,000 appeals p.a
• Worked with Ops Director, CFO, HR Director and tribunal service staff in designing CRM-led automation of core business processes with an estimated reduction in manual processing of 66% by April 2018
• Developed a whole service solution design and, with internal input, a technical architecture with minimum integrations, to move the VTS from legacy CapGemini/Fujitsu shared services to a cloud-based digital service model compliant with the Government's Digital Services Standard
Design, CRM, Automation, Saas, Cloud, Management, Service, Architecture, Business Case, CFO, Analyst, Office, Processing, Processes, LED
2014 - 2014
temp
CRM Project Manager
DTB SPORTS AND EVENTS.
(contract)
Implemented a CRM service to manage Sales pipeline for a Hospitality and Events agency
• Achieved a complete end to end solution of marketing, sales and invoicing processes from business analysis to system configuration through close collaboration with the CEO, CFO and Sales, Marketing and Operations users
• Strongly enhanced the firm's event marketing capability through integration of Click Dimensions marketing automation with dynamic marketing lists of prospects' interests; targeting mailshots more accurately and deploying campaign builder automation statistics to measure click rates
Implemented a CRM service to manage Sales pipeline for a Hospitality and Events agency
• Achieved a complete end to end solution of marketing, sales and invoicing processes from business analysis to system configuration through close collaboration with the CEO, CFO and Sales, Marketing and Operations users
• Strongly enhanced the firm's event marketing capability through integration of Click Dimensions marketing automation with dynamic marketing lists of prospects' interests; targeting mailshots more accurately and deploying campaign builder automation statistics to measure click rates
Integration, Manager, Processes, Campaign, Ceo, CFO, Statistics, Service, Sales, Marketing, Event, Marketing Automation, Automation, Operations, Business Analysis, CRM, Project Manager
2014 - 2014
freelance
Solution Consultant
LONDON SCHOOL OF ECONOMICS.
(contract)
I delivered a Salesforce.com-based solution to manage the web-based submission and approval of student service requests and produced high-level functional design and a business case for self-service Timetabling
• Defined a £1m+ Business Case for a new Timetabling service and led the ITT assessing vendor capability
• Defined scope and requirements, as part of RFP, for a Timetabling Proof of Concept (Elective Module Selection) as a high-risk function, and managed the assessment of vendor responses
• Designed and implemented a multichannel Case and Enquiry Mgmt service utilising webform data capture, email to case conversion resulting in increased first call completion and decreased enquiry response times and replaced paper-based forms with automated processes
I delivered a Salesforce.com-based solution to manage the web-based submission and approval of student service requests and produced high-level functional design and a business case for self-service Timetabling
• Defined a £1m+ Business Case for a new Timetabling service and led the ITT assessing vendor capability
• Defined scope and requirements, as part of RFP, for a Timetabling Proof of Concept (Elective Module Selection) as a high-risk function, and managed the assessment of vendor responses
• Designed and implemented a multichannel Case and Enquiry Mgmt service utilising webform data capture, email to case conversion resulting in increased first call completion and decreased enquiry response times and replaced paper-based forms with automated processes
Design, Salesforce, Service, RFP, Business Case, Assessment, Web, Processes, LED
2013 - 2013
job
Project Manager
QA BUSINESS SCHOOL, QA Ltd.
SITS Implementation (contract)
The leading UK training provider wanted a student management system for their Business School joint venture
• Successfully delivered a full lifecycle implementation of a critical student management system across UK campuses, involving 8 implementations in 8 months
• Drove business process improvement and change management to optimise system integration creating strong synergies between business functions and building in future admin cost savings of circa 40%
• Management of a geographically dispersed programme team of BAs, developers & Change leads
The leading UK training provider wanted a student management system for their Business School joint venture
• Successfully delivered a full lifecycle implementation of a critical student management system across UK campuses, involving 8 implementations in 8 months
• Drove business process improvement and change management to optimise system integration creating strong synergies between business functions and building in future admin cost savings of circa 40%
• Management of a geographically dispersed programme team of BAs, developers & Change leads
Change management, Project Manager, Training, System Integration, Management, Integration, Implementation, Manager
2012 - 2013
temp
Programme Manager, Student Admissions CRM
UNIVERSITY OF OXFORD.
Managed a University-wide programme to replace the University's Admissions Service with a Dynamics CRM 2011 development platform. Initial contract to December 2012 was extended
• Successfully implemented a major Dynamics CRM 2011-based service to replace Oxford University's admissions system across 13 colleges and to 1500 end users using a hybrid Agile/PRINCE 2 methodology
• Led the planning and implementation of a Microsoft Dynamics CRM development platform scaled for services to an eventual 1500 internal users and 25,000 external users.
• Led organisational change management across 13 colleges in moving from legacy processes to a shared service model in a highly political environment
• Managed a project team of in-house & supplier developers, business analysts, test lead & trainers
• Successfully implemented a major Dynamics CRM 2011-based service to replace Oxford University's admissions system across 13 colleges and to 1500 end users using a hybrid Agile/PRINCE 2 methodology
• Led the planning and implementation of a Microsoft Dynamics CRM development platform scaled for services to an eventual 1500 internal users and 25,000 external users.
• Led organisational change management across 13 colleges in moving from legacy processes to a shared service model in a highly political environment
• Managed a project team of in-house & supplier developers, business analysts, test lead & trainers
Change management, CRM, Agile, Management, Test, Service, Implementation, Development, Dynamics CRM, Processes, Hybrid, Manager, LED
2011 - 2012
job
Vice-President of Operations (interim)
KNIGHTSBRIDGE SCHOOLS INTERNATIONAL.
Interim operations management of growth stage group of K2 international schools, successfully establishing a day school in Bogota and providing strategic direction in marketing and operations to existing schools
• Developed, procured and managed implementation of enterprise IT infrastructure and services rolled out to Europe, Asia and S. America
• Managed the RFI & RFP evaluation processes, assessing multiple vendors for the above services
• Developed and costed a direct Marketing Strategy for SE Europe to grow from one to three form entry across two-day schools and a boarding facility
• Management of multiple suppliers including WCBS, Sage, Frog & Moodle, including pre-sales proof of concepts
• Developed, procured and managed implementation of enterprise IT infrastructure and services rolled out to Europe, Asia and S. America
• Managed the RFI & RFP evaluation processes, assessing multiple vendors for the above services
• Developed and costed a direct Marketing Strategy for SE Europe to grow from one to three form entry across two-day schools and a boarding facility
• Management of multiple suppliers including WCBS, Sage, Frog & Moodle, including pre-sales proof of concepts
Growth, President, Asia, Processes, Interim, Enterprise, Direction, Moodle, International, Infrastructure, Implementation, Marketing, It, RFP, Sales, Management, Direct marketing, It infrastructure, Operations Management, Operations, MArketing Strategy
2010 - 2011
job
IAM Programme Manager
UNIVERSITY COLLEGE LONDON.
• Led the Identity and Access Management programme, deploying MS Forefront Identity Manager, to improve the use of prospect, student, alumni and associate data for seamless, integrated student recruitment, enrolment and alumni access to digital services
• Led a team of business analysts in documenting and improving student-centred processes in enrolment across the University leading to the elimination of paper-based enrolment forms
• Managed a programme team of up to 40 staff including IT support, operations, business managers and academics
• Led a team of business analysts in documenting and improving student-centred processes in enrolment across the University leading to the elimination of paper-based enrolment forms
• Managed a programme team of up to 40 staff including IT support, operations, business managers and academics
It support, Operations, Management, Recruitment, It, Support, Access management, Processes, Manager, LED, UP
2006 - 2010
job
Project Leader, Information Services
CITY UNIVERSITY.
• Implemented business process automation of student registration, enabling online registration and online fee payment for 8000 undergraduates in 2010
• Implemented Dynamics CRM 4.0 for the Student Services Centre
• Led the multi-million-pound Staff Experience Programme aimed at increasing middle management and business unit efficiencies and portfolio managed 6 major projects including an eRecruitment implementation with iGrasp, a project systems implementation with SAP PS and an ePortfolio project for academic staff
• Managed major ITTs for ID Card, e-Recruitment, SAP Upgrade & door security infrastructure vendor services
• Implemented Dynamics CRM 4.0 for the Student Services Centre
• Led the multi-million-pound Staff Experience Programme aimed at increasing middle management and business unit efficiencies and portfolio managed 6 major projects including an eRecruitment implementation with iGrasp, a project systems implementation with SAP PS and an ePortfolio project for academic staff
• Managed major ITTs for ID Card, e-Recruitment, SAP Upgrade & door security infrastructure vendor services
CRM, SAP, Automation, Management, Recruitment, Security, Implementation, Infrastructure, Online, Dynamics CRM, LED
2004 - 2006
job
Peacekeeping Project Manager, Albania
BRITISH COUNCIL.
Project Manager, Manager
2003 - 2004
job
FABS Project Team Member
unknown.
2001 - 2003
job
Business Development Manager, Czech Republic
unknown.
Business development, Development, Manager
1998 - 2001
job
Training Centre Manager, Bulgaria & Czech Republic
unknown.
Technical Skills & Applications
Training, Manager
My education
1999
-
2001
University of Surrey
Masters, Education Management
Masters, Education Management
1988
-
1992
University of Glasgow
Masters, English
Masters, English
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