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Multilingual Saas Delivery services manager
Carla Serra
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I support your digital transformation strategy with software advice, best practices, and consultancy. Thrive in a changing environment where engagement and measuring of employee experience have become vital. Either adopting a full talent management solution or choosing amongst niche HR software for the process, I can advise, assess, enable your team for the upcoming change. My core services are vendor assessment, selection and RFP production, business process alignment, and project management. With a wealth of knowledge derived from my previous background, of 10 years of expertise in HCM strategic assessment and implementation with Enterprise clients worldwide, from diverse Industries. My specialisms include but not only Recruitment Strategy, Learning Management Systems, Performance and Succession Management.
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Sweden
(Remote
only)
Links for more
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Industries
Language
English
Fluently
Spanish
Fluently
French
Good
Italian
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
job
EMEA Enterprise Delivery Manager
Cornerstone onDemand UK.
• Project management for Cornerstone EMEA clients, delivering BPA workshops and optimization of current Recruitment, Learning, Performance and Succession Processes.
• Change management and transformation projects delivery for existing clients, to support renewals and account retention, such as Electrolux, Volvo and the EU commission (EPSO)
• Managing a team of 5 remote consultants based in EMEA and covering 5 languages. Our team focuses on traditions professional services as well delivery assurance. Capacity planning and sourcing of projects, including partners consultants in EMEA
• Reporting team projects overview, backlog and completions, to C-Level management on a weekly basis
• Escalation point for presales, account managers and partner implementations, addressing exceptions and account recovery for our Enterprise clients.
• Supporting the RFP answer process and documentation as well as sales meetings with prospects, finalising in SOW creation for each deal •Sourcing projects amongst internal consultants and external partners, based on capacity forecasting and determining scope of work, duration and effort as well as quarterly resource planning.
• Change management and transformation projects delivery for existing clients, to support renewals and account retention, such as Electrolux, Volvo and the EU commission (EPSO)
• Managing a team of 5 remote consultants based in EMEA and covering 5 languages. Our team focuses on traditions professional services as well delivery assurance. Capacity planning and sourcing of projects, including partners consultants in EMEA
• Reporting team projects overview, backlog and completions, to C-Level management on a weekly basis
• Escalation point for presales, account managers and partner implementations, addressing exceptions and account recovery for our Enterprise clients.
• Supporting the RFP answer process and documentation as well as sales meetings with prospects, finalising in SOW creation for each deal •Sourcing projects amongst internal consultants and external partners, based on capacity forecasting and determining scope of work, duration and effort as well as quarterly resource planning.
Recruitment, Manager, Processes, Planning, Enterprise, Retention, Support, Transformation, Workshops, Change management, RFP, Sourcing, Sales, Management, C, Forecasting, Project Management, Team management
2016 - 2018
freelance
Director HR Transformation Consultant
CSS Learning Ltd - UK.
• For Cornestone onDemand software •CSS Learning delivers Implementation and Project Management support to Enterprise clients in UK, Nordics and EMEA.
• Our services include BPA workshops and optimization of current Recruitment, Onboarding, Performance and Succession Processes.
• Project management and implementation of extension projects (data migrations, global rollouts) including large international teams and multiple workstreams, by resourcing and planning upfront
• Business needs analysis requirements gathering to delivery of final talent solution in the areas of Recruitment, Succession, Performance and Learning Management
• Support Cornestone sales in RFP response and SOW scoping and production.
• Our services include BPA workshops and optimization of current Recruitment, Onboarding, Performance and Succession Processes.
• Project management and implementation of extension projects (data migrations, global rollouts) including large international teams and multiple workstreams, by resourcing and planning upfront
• Business needs analysis requirements gathering to delivery of final talent solution in the areas of Recruitment, Succession, Performance and Learning Management
• Support Cornestone sales in RFP response and SOW scoping and production.
Implementation, Processes, Planning, Enterprise, Production, Software, International, Support, Transformation, Css, Workshops, Recruitment, RFP, Sales, Management, Onboarding, Project Management
2011 - 2012
job
EMEA Functional Analyst
IQ Navigator.
- UK
• Functional requirements gathering for migrations, implementations and systems redesign for EMEA companies: areas - sourcing, invoicing, reporting.
• Creating a functional design and working with development for enhancements deployment and testing.
• Functional requirements gathering for migrations, implementations and systems redesign for EMEA companies: areas - sourcing, invoicing, reporting.
• Creating a functional design and working with development for enhancements deployment and testing.
Design, Deployment, Sourcing, Analyst, Testing, Development, Redesign
2011 - 2011
job
UK Implementation Consultant
Taleo Corporation.
- UK
• Full project cycle accountability for SOWs > 200K and for providing specialized support in Partner software integration, on higher level projects •Scoping technical projects for data loads, gathering requirements and providing legal with the information for SOW creation.
• Providing consultancy on onboarding and recruiting processes design as well as reporting (SAP BO XI.
• Full project cycle accountability for SOWs > 200K and for providing specialized support in Partner software integration, on higher level projects •Scoping technical projects for data loads, gathering requirements and providing legal with the information for SOW creation.
• Providing consultancy on onboarding and recruiting processes design as well as reporting (SAP BO XI.
Design, SAP, Onboarding, Integration, Implementation, Support, Software, Processes
2009 - 2011
job
SAP Process Analyst
Bentley Systems International- Dublin, Ireland.
• Overseeing the sales operations migration, for Iberia/France regions, to the Dublin office in 6 months from SAP GUI to new SAP 7.0, for 250 SME accounts and 50 corporate accounts, valued in 1.8 EUR Million.
• Extracting SAP reports for weekly/monthly financial analysis of Accounts Payables/Receivables, Sales Revenue, Analyst team workload and progress.
• Extracting SAP reports for weekly/monthly financial analysis of Accounts Payables/Receivables, Sales Revenue, Analyst team workload and progress.
Operations, SAP, Sales, Analyst, Office
2008 - 2008
job
Membership Support Manager SAP process analyst
European Foundation for Quality Management.
EFQM
• CRM and billing process re-design and implementation completed in 3 months - reducing contract processing from 2 months to 2 weeks, and Financial backlog from 60% overdue to 30%, in that timeframe •CRM management project: gathering requirements from team for database clean-up (2,800 contacts), lead classification, contact management and developing SQL queries for optimized reports.
• CRM and billing process re-design and implementation completed in 3 months - reducing contract processing from 2 months to 2 weeks, and Financial backlog from 60% overdue to 30%, in that timeframe •CRM management project: gathering requirements from team for database clean-up (2,800 contacts), lead classification, contact management and developing SQL queries for optimized reports.
Design, Sql, CRM, SAP, Database, Management, Implementation, Support, Analyst, Processing, Manager, UP
2006 - 2007
job
Project Coordinator
Voxbone.
- Belgium
• Design order-to-cash sales processes, partner referral program and relevant training documentation, training of Voxbone's CRM users.
• Developed the first Voxbone portability process and coordinating the first portability project (with 2 team members, ported 10,000 US numbers, from 1 provider to 3 new providers in 40 days; Est cost 40K EUR).
• Design order-to-cash sales processes, partner referral program and relevant training documentation, training of Voxbone's CRM users.
• Developed the first Voxbone portability process and coordinating the first portability project (with 2 team members, ported 10,000 US numbers, from 1 provider to 3 new providers in 40 days; Est cost 40K EUR).
Design, CRM, Training, Sales, Coordinator, Processes
2004 - 2006
job
Operations Specialist
Hewlett Packard.
- Spain
• Migration SAP Iberia •Project Associate on the CRM systems migration to SAP, from merger with Compaq - integration of processes, review and testing from 4 different software platforms to SAP, coordinating the impact over daily operations for 12 high volume vendors.
• Migration SAP Iberia •Project Associate on the CRM systems migration to SAP, from merger with Compaq - integration of processes, review and testing from 4 different software platforms to SAP, coordinating the impact over daily operations for 12 high volume vendors.
CRM, Operations, SAP, Integration, Testing, Software, Processes
My education
1998
-
2002
Escola Superior de Comunicaçao Social de Lisboa
Bachelors, Marketing
Bachelors, Marketing
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