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jobs
Shelly Sethi
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Dutch
Good
My experience
2020 - 2020
job
SAP Functional Manager
Hampshire County Council.
I have joined the largest shared services SAP implementation the UK for seven local authorities including London Borough Hammersmith & Fulham, Royal Borough of Kensington& Chelsea, Oxfordshire country Council. Among my main duties are;
To manage 45 SAP functional staff across FI, O2C,P2P, HR, Payroll, Success Factors, & the SAP service desk
My main responsibilities are;
• Lead on and design, develop, manage and maintain delivery plans supporting Shared Services and corporate programmes of work, liaising closely with project teams and key stakeholders covering all projects, changes and break fixes
• Take responsibility for delivery of agreed programmes of work to timescale, cost and quality
• Report progress to customers, programme and project boards, management teams and others
• Provide consultancy on the implications and impact of delivering IT enabled change
• Development / QA of all required Programme/Project documentation
• Manage SAP systems' configuration and support, ensuring 2nd and 3rd level support is maintained and delivered in the most cost-effective way to customers and partners
• Manage suppliers to ensure optimal contract efficiency and quality of service
• Monitor and influence how service income is spent to ensure the service is delivered as efficiently as possible and that it remains fit for purpose
• Problem-solve and respond to escalations, taking decisions on remedial actions to address service and development issues
• Liaise with other application and service users externally to share knowledge, drive efficiencies and improve supplier performance
• Create programme resource plan and facilitate the initial allocation of staff with team leaders and the resource management team
To manage 45 SAP functional staff across FI, O2C,P2P, HR, Payroll, Success Factors, & the SAP service desk
My main responsibilities are;
• Lead on and design, develop, manage and maintain delivery plans supporting Shared Services and corporate programmes of work, liaising closely with project teams and key stakeholders covering all projects, changes and break fixes
• Take responsibility for delivery of agreed programmes of work to timescale, cost and quality
• Report progress to customers, programme and project boards, management teams and others
• Provide consultancy on the implications and impact of delivering IT enabled change
• Development / QA of all required Programme/Project documentation
• Manage SAP systems' configuration and support, ensuring 2nd and 3rd level support is maintained and delivered in the most cost-effective way to customers and partners
• Manage suppliers to ensure optimal contract efficiency and quality of service
• Monitor and influence how service income is spent to ensure the service is delivered as efficiently as possible and that it remains fit for purpose
• Problem-solve and respond to escalations, taking decisions on remedial actions to address service and development issues
• Liaise with other application and service users externally to share knowledge, drive efficiencies and improve supplier performance
• Create programme resource plan and facilitate the initial allocation of staff with team leaders and the resource management team
Design, SAP, Management, QA, Service, It, Resource management, Implementation, Support, Development, Manager
2018 - 2019
job
SAP Integration / Project Manager
Novartis Alcon Prague.
I joined the ALCON IRIS Global SAP rollout at the end of UAT for wave 1. This was a new global SAP e2e implementation being delivered in 3 waves for 22 countries of the new ALCON SAP template. Covering FI,CO,O2C, P2P,SD,MM,WM. As integration manger l report to the programme manager and am responsible for leading the following programme tasks
• Manage project plans and resolve onsite problems for data, functional, functional, technical and organisational change teams through build, UAT and Day in the Life, cutover, go live, early life support and transition to SAP COE
• Prepare and manage all ERP cutover and go live readiness criteria for business including global system, decommissioning, Interfaces & Batches start-ups, Super user training and on boarding into ITSM, SAP printers and peripheral devices, Training Scope Analysis post release for all EMEA countries
• Leading the integration roadmap and strategy for the programme and liaising with the relevant third-party teams, for functional and technical and business change teams
• Working with the Application owners and Delivery leads to understand the needs of the programme to develop a robust integration plan
• Planning and coordinating resources to ensure integration products are delivered in line with the project deadlines, budget and are fit for purpose to global COE
• Supporting the Testing Manager on planning and management of all phases of testing throughout the project lifecycle
• Providing regular and ad-hoc status reporting and dashboard updates for programme planning and milestones
• Onsite liaison for SAP Basis and Infrastructure activities
• Support with Release Build Development Factory working with shared service centres in a GXP landscape
• Working along project business teams to assess, TNAs, super user readiness and onboarding
• Assist in Tollgate Prep/Meetings for relevant deliverables
• Local release manger reporting into global release manager. Prepared URLs and BPMLs for all change releases for build under GXP accredited processes
• Transition Manager for every wave and subsequent exit from hypercare to COE via Service Transitions plan and service transition report
• Manage project plans and resolve onsite problems for data, functional, functional, technical and organisational change teams through build, UAT and Day in the Life, cutover, go live, early life support and transition to SAP COE
• Prepare and manage all ERP cutover and go live readiness criteria for business including global system, decommissioning, Interfaces & Batches start-ups, Super user training and on boarding into ITSM, SAP printers and peripheral devices, Training Scope Analysis post release for all EMEA countries
• Leading the integration roadmap and strategy for the programme and liaising with the relevant third-party teams, for functional and technical and business change teams
• Working with the Application owners and Delivery leads to understand the needs of the programme to develop a robust integration plan
• Planning and coordinating resources to ensure integration products are delivered in line with the project deadlines, budget and are fit for purpose to global COE
• Supporting the Testing Manager on planning and management of all phases of testing throughout the project lifecycle
• Providing regular and ad-hoc status reporting and dashboard updates for programme planning and milestones
• Onsite liaison for SAP Basis and Infrastructure activities
• Support with Release Build Development Factory working with shared service centres in a GXP landscape
• Working along project business teams to assess, TNAs, super user readiness and onboarding
• Assist in Tollgate Prep/Meetings for relevant deliverables
• Local release manger reporting into global release manager. Prepared URLs and BPMLs for all change releases for build under GXP accredited processes
• Transition Manager for every wave and subsequent exit from hypercare to COE via Service Transitions plan and service transition report
Implementation, Mm, Manager, Processes, Release manager, Go, Service Transition, Development, Testing, Infrastructure, Support, Project Manager, Printers, Service, Integration, Management, Onboarding, Training, ERP, SAP, Budget
2017 - 2018
job
SAP Integration Project Manager
Britehouse.
I joined as delivery manager of the Abdul Latif Jameel JSAP Auto programme for the largest Car Importer in the Middle East. The project was in the realisation phase of a SAP Activate delivery of the full IS Auto solution covering, SAP FI/CO,O2C,MM,VMS,DBM,PI,CRM,BI (Hana),APO,EWM, Basis, cutover, transition, Infrastructure & testing. My main duties include;
Manage the delivery of the 18 streams reporting into the SAP programme manager with some 50 FTE on site which includes Parts, Service, Warranty, Basis, Technical, Security and Vehicle streams.
• My initial challenge was to revise incumbent SAP governance covering, repoint and planning to help address integration issues (dependencies) between streams into one common solution managing some 12 project managers
• Revision of project governance including planning and revised weekly project and operational reporting deck
• Management of SAP Changes and agreeing revised delivery plan
• Helped client meet quality for SAP quality award for implementation working alongside SAP and client quality teams
• Stakeholder management to ensure ITC exit is achieved and entry to UAT is approved, UAT exit and eventually go live of parts, service & warranty waves and warranty waves
• Working with key stakeholders the revised go live roadmap
• Collation and monitoring of programme KPIS which were used as part of delivery mechanism
• Completion of SAP Activate gating methodology and administration of gating process of projects through said gates and eventual transition to BAU
• Management of SAP integrated programme plan and programme governance with ALJ PMO
• Working with Britehouse finance team to manage the on-shore budget and resource plan with a run rate of $1.5m per month
Manage the delivery of the 18 streams reporting into the SAP programme manager with some 50 FTE on site which includes Parts, Service, Warranty, Basis, Technical, Security and Vehicle streams.
• My initial challenge was to revise incumbent SAP governance covering, repoint and planning to help address integration issues (dependencies) between streams into one common solution managing some 12 project managers
• Revision of project governance including planning and revised weekly project and operational reporting deck
• Management of SAP Changes and agreeing revised delivery plan
• Helped client meet quality for SAP quality award for implementation working alongside SAP and client quality teams
• Stakeholder management to ensure ITC exit is achieved and entry to UAT is approved, UAT exit and eventually go live of parts, service & warranty waves and warranty waves
• Working with key stakeholders the revised go live roadmap
• Collation and monitoring of programme KPIS which were used as part of delivery mechanism
• Completion of SAP Activate gating methodology and administration of gating process of projects through said gates and eventual transition to BAU
• Management of SAP integrated programme plan and programme governance with ALJ PMO
• Working with Britehouse finance team to manage the on-shore budget and resource plan with a run rate of $1.5m per month
Service, Mm, Manager, Go, BEE, Testing, Revision, Monitoring, Infrastructure, Implementation, Security, Project Manager, Integration, Management, Finance, SoMe, PMO, Stakeholder Management, SAP, Budget, CRM, Administration
2017 - 2017
job
SAP Project Manager
The Post Office.
Interim backfill role as project manager on the PPM back office transformation programme. The project was in design phase. My main duties were
• Management of 5 project managers including SI PMs. 50 FTEs
• Directing design work product delivery dates
• Re baselining plan and getting ready for design exit stage gate
• Production of project reporting including plan, raid, resources and budget (for project £15m)
• Management of 5 project managers including SI PMs. 50 FTEs
• Directing design work product delivery dates
• Re baselining plan and getting ready for design exit stage gate
• Production of project reporting including plan, raid, resources and budget (for project £15m)
Design, Project Manager, Budget, SAP, Management, Transformation, Office, Production, Interim, PPM, Manager, SI
2017 - 2017
job
SAP Atlas Programme Manager
Inmarsat plc.
Initial role of SAP Programme manager for the Atlas programme after recruiting permanent backfill replacement. I oversaw mobilisation of project which included establishing the project office and delivery of blueprint for realisation phases;
• Establishing project governance and leading the Atlas programme
• Helped to drive business case through mobilisation gate and blueprint gates with SI
• On boarding of SI and delivery of SAP blueprint
• Establishing programme team profile, roles and programme resources, pmo handbook
• Kicked off high level design workshops and subsequent sign off of design for business case
• Worked on definition of ATP & SOW, selection and blueprinting phase
• Working with SI to deliver the blueprint ready for approval before moving realisation phase
• Manging budgets for programme
• Establishing project governance and leading the Atlas programme
• Helped to drive business case through mobilisation gate and blueprint gates with SI
• On boarding of SI and delivery of SAP blueprint
• Establishing programme team profile, roles and programme resources, pmo handbook
• Kicked off high level design workshops and subsequent sign off of design for business case
• Worked on definition of ATP & SOW, selection and blueprinting phase
• Working with SI to deliver the blueprint ready for approval before moving realisation phase
• Manging budgets for programme
Design, SAP, PMO, Business Case, Workshops, Office, Manager, SI
2016 - 2016
job
Interim Head of SAP COE
Mitie Plc.
I joined to help restructure and stabilise the SAP delivery run and build delivery team function. SAP modules supported FI/CO, PS, PI, SD, MM, HCM, BI, Security and infrastructure. Among his key responsibilities were;
• Lead the SAP COE
• An assessment of the team and revised and building of a revised new SAP delivery function
• Line and budgetary responsibility for SAP delivery team of 25 FTEs
• Design and implement new Support functions to cover levels 1 -3
• Drive down ticket count, publish performance and drive service orientated behaviour from SAP delivery team
• Implement a demand assessment process and implemented business SAP prioritisation process
• Align all new SAP processes to Mitie IT processes
• Deliver a SAP services charter as an accelerator for SAP primary certification
• Design and implement SAP deliver processes for new projects
• Design and implemented a SAP design authority
• Deliver a SAP group template for MITIE group
• Lead the SAP COE
• An assessment of the team and revised and building of a revised new SAP delivery function
• Line and budgetary responsibility for SAP delivery team of 25 FTEs
• Design and implement new Support functions to cover levels 1 -3
• Drive down ticket count, publish performance and drive service orientated behaviour from SAP delivery team
• Implement a demand assessment process and implemented business SAP prioritisation process
• Align all new SAP processes to Mitie IT processes
• Deliver a SAP services charter as an accelerator for SAP primary certification
• Design and implement SAP deliver processes for new projects
• Design and implemented a SAP design authority
• Deliver a SAP group template for MITIE group
Design, SAP, Service, Security, It, Support, Infrastructure, Assessment, BEE, Interim, Processes, Mm
2014 - 2016
job
SAP Programme Delivery Manager Stone Programme
Jaguar Landrover Ltd.
After stabilising the Warranty programme l was asked to take the delivery lead role for the JLR SAP Stone programme for the Global Business Expansion business for three e2e deliveries. The programme was looking to design, build and deploy a global manufacturing template for JLR national sale company & warehouses & factories globally. This was successfully landed in April 2016. My main responsibilities were;
• Deliver SAP stone programme from blueprint to transition of the factory and national sales company to an extremely aggressive and demanding timeline in the Brazilian market
• Blueprint phase incorporating validation of template
• Design and build of template in phased approach managing multiple complex 15+ work-streams including SI partners covering FI,CO ,OTC,EWM (interfacing into GE MES), PM, BI, HCM, PP, Integration, SAP basis P2P, SRM,PMO, Change management, Training, Data Migration BODS), Cutover, Transition, SAP GRC and all associated Infrastructure requirements
• The SAP solution included integration to the JLR GEC MES system
• Budget responsibility of £35m, 100+ team SAP budget
• Delivering programme JLR Turbo reporting including RAID including change control. This includes dependency log
• Responsible of programme reporting to JLR SAP, GEB operational & steering committees
• Delivering programme hyper-care from April 2015 until go live until end of phase 3 in Mar 2016
• Management of both on shore and offshore teams including SI teams. This included contract management
• Management of all SAP CRs in accordance with JLR CAB
• Maintenance and control of level 1,2 & 3 plans including integration into Turbo integrated plans
• Engagement and management of relationship with business stakeholders and communication
• Deliver SAP stone programme from blueprint to transition of the factory and national sales company to an extremely aggressive and demanding timeline in the Brazilian market
• Blueprint phase incorporating validation of template
• Design and build of template in phased approach managing multiple complex 15+ work-streams including SI partners covering FI,CO ,OTC,EWM (interfacing into GE MES), PM, BI, HCM, PP, Integration, SAP basis P2P, SRM,PMO, Change management, Training, Data Migration BODS), Cutover, Transition, SAP GRC and all associated Infrastructure requirements
• The SAP solution included integration to the JLR GEC MES system
• Budget responsibility of £35m, 100+ team SAP budget
• Delivering programme JLR Turbo reporting including RAID including change control. This includes dependency log
• Responsible of programme reporting to JLR SAP, GEB operational & steering committees
• Delivering programme hyper-care from April 2015 until go live until end of phase 3 in Mar 2016
• Management of both on shore and offshore teams including SI teams. This included contract management
• Management of all SAP CRs in accordance with JLR CAB
• Maintenance and control of level 1,2 & 3 plans including integration into Turbo integrated plans
• Engagement and management of relationship with business stakeholders and communication
Integration, SI, Manager, SAP GRC, Go, BEE, Infrastructure, Offshore, Sales, Design, Contract management, Management, PMO, Training, SAP, Budget, Change management
2014 - 2014
job
Programme Manager
Roche Autonomy & Speed Program Diabetes Division Switzerland.
I joined as program manger in the initiate phase. Among my responsibilities were;
• Engaging with senior program managers and key country business stakeholders
• Helping to drive project managers to deliver project delivery methodology (PDM) deliverables in initiate phase
• Responsible for creation of IT budget including associated resource profile
• Establish PMO governance and reporting framework
• Helping to drive both project plan and the integrated program plan for release one
• Establishing initiate phase budgets with pmo and delivering the overall program budget c90mchf
• Helping to derive resourcing requirements across programme including the programme Delivering within PA consulting methodology framework
• Help in driving project charters for projects through initiate gateway
• Establishing and delivery of business cases for each project stream
• Reviewing all project level 2 and level 3 plans ensuring roll-up up into programme plans
• Implementation of programme governance including RAID
• Engaging with senior program managers and key country business stakeholders
• Helping to drive project managers to deliver project delivery methodology (PDM) deliverables in initiate phase
• Responsible for creation of IT budget including associated resource profile
• Establish PMO governance and reporting framework
• Helping to drive both project plan and the integrated program plan for release one
• Establishing initiate phase budgets with pmo and delivering the overall program budget c90mchf
• Helping to derive resourcing requirements across programme including the programme Delivering within PA consulting methodology framework
• Help in driving project charters for projects through initiate gateway
• Establishing and delivery of business cases for each project stream
• Reviewing all project level 2 and level 3 plans ensuring roll-up up into programme plans
• Implementation of programme governance including RAID
Budget, PMO, Consulting, It, Implementation, Business cases, Roll-up, Framework, ON, Manager, UP
2012 - 2014
freelance
Principal consultant (Finance Transformation Practice)
Loadstone Management Consultants Limited.
Finance, Transformation
2014 - 2014
job
Global Template Lead
Vodafone UK.
I joined the NewVo project which is aiming to deliver standardised processes for the Retail, Online, Billing & CRM & Business Integration delivery factories. At present the factories are working in a non-standardised way. My main responsibilities were;
• Responsible for several process streams and conducting workshops to map AS-IS processes
• Review, analysis and design of new standardized TO-BE processes for the NewVo programme covering both waterfall and agile factories in form of new template
• Regular interaction with IT key stakeholders for the existing factories
Sign off of new Vodafone template factory with business users and high-level road map for implementation
• Responsible for several process streams and conducting workshops to map AS-IS processes
• Review, analysis and design of new standardized TO-BE processes for the NewVo programme covering both waterfall and agile factories in form of new template
• Regular interaction with IT key stakeholders for the existing factories
Sign off of new Vodafone template factory with business users and high-level road map for implementation
Design, CRM, Retail, Agile, Integration, Workshops, It, Implementation, Online, Processes
2013 - 2013
job
SAP Project Manager
Astra Zeneca Sweden.
I joined the Fit for Future global programme, a major AZ business transformation programme. This was first Programme in global rollout for Astra Zeneca. Among my main responsibilities were;
• I was project manager for 3 SAP projects
• Creation of project plans and managing on shore and off shore resources
• Delivering within PA consulting methodology framework
• Track and report against delivery of projects including project charter, budget, scope, risks, issues and quality through to go live in December 2013
• Standard RAID delivery
• Engaging key business stakeholders and ultimately driving projects through AZ ISPDM (gating) process 2013
• Finalising the template documentation for my projects and hand over to the core team
• I was project manager for 3 SAP projects
• Creation of project plans and managing on shore and off shore resources
• Delivering within PA consulting methodology framework
• Track and report against delivery of projects including project charter, budget, scope, risks, issues and quality through to go live in December 2013
• Standard RAID delivery
• Engaging key business stakeholders and ultimately driving projects through AZ ISPDM (gating) process 2013
• Finalising the template documentation for my projects and hand over to the core team
Project Manager, Budget, SAP, Business transformation, Consulting, Transformation, Framework, Go, ON, Manager
2013 - 2013
job
SAP HR Project Manager
Tata Steel UK.
I was the SAP HR service delivery manager responsible for the HR. This included ensuring all projects, enhancements and run services within SAP. Among my main responsibilities were;
• Responsible for HR SAP service to the business
• Management of all changes and service incidents on landscape
• Management of SI and managing said delivery performance
• Creation of PID's, business cases, reviewing of SI delivery plans, management through project delivery framework to go live including managing scope, risks, issues and budgets of all changes
• Creation of plans, managing key HR business stakeholders
• Delivered the SAP RTI HR project in July 2013 and numerous other HR enhancements
• Established and delivered continuous improvement targets for SAP HR landscape
• Responsible for HR SAP service to the business
• Management of all changes and service incidents on landscape
• Management of SI and managing said delivery performance
• Creation of PID's, business cases, reviewing of SI delivery plans, management through project delivery framework to go live including managing scope, risks, issues and budgets of all changes
• Creation of plans, managing key HR business stakeholders
• Delivered the SAP RTI HR project in July 2013 and numerous other HR enhancements
• Established and delivered continuous improvement targets for SAP HR landscape
Project Manager, SAP, Continuous improvement, Management, Service, Business cases, Service Delivery Manager, Framework, Go, Manager, Service Delivery, SI
2012 - 2013
job
Financial Analyst
Elsevier UK Ltd.
I joined the UK arm of a global IT cost rationalisation programme Karios. My main responsibilities were;
• Building financial business case for UK which was looking to reduce 20% costs
• Working with infrastructure consultants in requirements gathering workshop and building financial business case for proposal
• Worked with business process outsourcing teams to ensure that financial proposal was sound
• Constructed Infosys Value Add proposals for client
• Presentation of proposal to both UK and Dutch stakeholders
• Building financial business case for UK which was looking to reduce 20% costs
• Working with infrastructure consultants in requirements gathering workshop and building financial business case for proposal
• Worked with business process outsourcing teams to ensure that financial proposal was sound
• Constructed Infosys Value Add proposals for client
• Presentation of proposal to both UK and Dutch stakeholders
Financial analyst, Business Case, It, Outsourcing, Infrastructure, Analyst, Workshop
2012 - 2012
job
SAP Analysis Project Manager
BP Oil Azerbaijan Ltd.
I joined the BP E&P SAP programme which was implementing a global SAP backbone solution for the next region Azerbaijan. My main responsibilities were;
• Responsible for team delivering data migration template for BP E&P
• Led onshore and offshore team in initial analysis phase
• Project managed design phases including fit gap and final delivery of blueprint for BP Azerbaijan
• Responsible for team delivering data migration template for BP E&P
• Led onshore and offshore team in initial analysis phase
• Project managed design phases including fit gap and final delivery of blueprint for BP Azerbaijan
Design, Project Manager, SAP, Offshore, Backbone, Manager, LED
2011 - 2012
job
SAP Technical Delivery Manager
T Systems UK Ltd.
I joined to effectively run the SAP service delivery for the largest UK mobile telecommunications company in the UK, Everything everywhere. I managed the existing onshore project and near shore support team delivering the transitioned SAP services. Among my main responsibilities were;
• Manage the BAU operation ensuring all contracted services are delivered with SAP on cloud services
• Manage all coming demand and fulfilment of said demand
• Assist in delivery of contractual reports to client and ensure delivery contracted SLA
• Management of SAP service desk ensuring EE contractual SLAs met
• Project managed the SAP transition project to transfer support services from the UK to Slovakia
• Ensuring all governance for delivery services is adhered to
• Drove near shoring of SAP services in 2012 to near shore delivering a £500k cost reduction
• Managing the profit and loss for the account into T Systems SAP services
• Manage the BAU operation ensuring all contracted services are delivered with SAP on cloud services
• Manage all coming demand and fulfilment of said demand
• Assist in delivery of contractual reports to client and ensure delivery contracted SLA
• Management of SAP service desk ensuring EE contractual SLAs met
• Project managed the SAP transition project to transfer support services from the UK to Slovakia
• Ensuring all governance for delivery services is adhered to
• Drove near shoring of SAP services in 2012 to near shore delivering a £500k cost reduction
• Managing the profit and loss for the account into T Systems SAP services
SAP, Cloud, Management, Service, Cloud services, Support, Manager, Service Delivery
2011 - 2011
job
SAP Service Delivery Manager
Royal Mail.
I joined one of the largest HCM implementations in the UK the PSP programme will deliver SAP HCM & CRM to some 180,000 employees. All main functionality ESS, MSS, Time Management, Payroll Management, Benefits administration, Personal administration, Performance & Talent Management including recruitment, learning and performance management. My role as service delivery t manager was to introduce the new PSP HCM service into BAU whilst project managing the creation of the new BAU support model. Some of my main responsibilities were;
• Support Model project manager for the support model project. This encompassed the design and building of the PSP BAU support model
• Manage service introduction of the PSP service on behalf of the programme to RMG Service Delivery function including finalisation of AMS support contract
• HR Director and key HR stakeholder management
• Assisted in vendor evaluation and selection for SAP SI HCM BAU
• Communication of all service delivery service introduction criteria to all parties in programme
• Assisted programme to provide requisite evidence to pass ORR & PDF service delivery gating requirements
• Revision of existing gating criteria when required and seeking approval from service delivery as required
• Assisted with the creation of the transition plan which included both KT and service mobilisation
• Coordination of all parties in programme, build teams, business, AMS and other SI parties to ensure they were engaged and successfully delivering the new PSP service
• Managing the transition of the project through ELS into BAU
• Reporting and managing of all support plan to programme and business stakeholders
• Support Model project manager for the support model project. This encompassed the design and building of the PSP BAU support model
• Manage service introduction of the PSP service on behalf of the programme to RMG Service Delivery function including finalisation of AMS support contract
• HR Director and key HR stakeholder management
• Assisted in vendor evaluation and selection for SAP SI HCM BAU
• Communication of all service delivery service introduction criteria to all parties in programme
• Assisted programme to provide requisite evidence to pass ORR & PDF service delivery gating requirements
• Revision of existing gating criteria when required and seeking approval from service delivery as required
• Assisted with the creation of the transition plan which included both KT and service mobilisation
• Coordination of all parties in programme, build teams, business, AMS and other SI parties to ensure they were engaged and successfully delivering the new PSP service
• Managing the transition of the project through ELS into BAU
• Reporting and managing of all support plan to programme and business stakeholders
Service, SI, Service Delivery, Manager, SAP HCM, Service Delivery Manager, Revision, Support, PDF, Recruitment, Design, Management, SoMe, Performance Management, Stakeholder Management, SAP, CRM, Administration, Project Manager
2009 - 2010
job
SAP Service Delivery Manager
BP International Limited.
reporting to Service Delivery Manger Fuels & Lubes
I joined the process fitness project to help transition and manage SAP service delivery for SAP APO, SAP global PI (SAP XI), and BP non- SAP Documentum & Captiva services across the global refining & marketing business stream. My main responsibilities were;
• SAP service delivery for global sap application ensuring availability of landscapes in a complex environment. This included management 24 on call incident management.
• Management of the transition of SAP services from project to SAP offshore support using onshore and offshore staff. This encapsulated KT and BAU service model
• Responsible for run of SAP services once transitioned including subsequent break fixes / enhancements to SAP
• Recommend and coordinate business process changes when SAP break fix/ enhancements are unable to resolve issue
• Support SAP system across large geographical regions, coordinating downtime, upgrades, fixes and enhancements across said regions
• Negotiating and managing contracts with outsourced SAP service vendors
• Tracking and reporting on assigned short duration deliverables owned by service organizations, facilitating discussions between requesters and support organisations as needed. Additionally, to clarify issues, options, proposed solutions and completion timelines
• Executing ad hoc requests from senior SAP Application manager for request history, trend analysis, document review and general mathematical interpretations
• Performing quality and content review of assigned defects/ change requests with respect to guidelines, making updates or recommending changes as appropriate
• Delegating for senior SAP Application manager as assigned to represent Enterprise Systems interests in hardware infrastructure maintenance and planning, root cause analysis reviews
• Management of SAP system with 1st/ 2nd & 3rd level support teams to maintain service level to business
I joined the process fitness project to help transition and manage SAP service delivery for SAP APO, SAP global PI (SAP XI), and BP non- SAP Documentum & Captiva services across the global refining & marketing business stream. My main responsibilities were;
• SAP service delivery for global sap application ensuring availability of landscapes in a complex environment. This included management 24 on call incident management.
• Management of the transition of SAP services from project to SAP offshore support using onshore and offshore staff. This encapsulated KT and BAU service model
• Responsible for run of SAP services once transitioned including subsequent break fixes / enhancements to SAP
• Recommend and coordinate business process changes when SAP break fix/ enhancements are unable to resolve issue
• Support SAP system across large geographical regions, coordinating downtime, upgrades, fixes and enhancements across said regions
• Negotiating and managing contracts with outsourced SAP service vendors
• Tracking and reporting on assigned short duration deliverables owned by service organizations, facilitating discussions between requesters and support organisations as needed. Additionally, to clarify issues, options, proposed solutions and completion timelines
• Executing ad hoc requests from senior SAP Application manager for request history, trend analysis, document review and general mathematical interpretations
• Performing quality and content review of assigned defects/ change requests with respect to guidelines, making updates or recommending changes as appropriate
• Delegating for senior SAP Application manager as assigned to represent Enterprise Systems interests in hardware infrastructure maintenance and planning, root cause analysis reviews
• Management of SAP system with 1st/ 2nd & 3rd level support teams to maintain service level to business
Incident Management, Service Delivery, Manager, Contracts, Documentum, Performing, Enterprise, Service Delivery Manager, Hardware, Marketing, Infrastructure, Support, Offshore, Content, Service, Management, SAP, Contracts
2007 - 2008
job
SAP Solution Director
Atos Origin IT Services UK Ltd.
reporting to Head of SAP Practice
I joined Atos Origin to build and take to market a new SAP Governance Risk and Compliance (G.R.C) service offering. I led the authorisations stream both in the UK and India. My main responsibilities were;
• Developed the Atos SAP GRC service offering
• Managed Opex budget for SAP Authorisations streams both in practice and projects
• Developed a new project methodology for GRC known as 'business as usual'
• Experience with Bizrights by 'Approva' and SAP GRC
• Responsible for new SAP GRC sales and development of existing authorisations work
• To generally support clients with all compliance and risk issues with ERP
• Implemented SAP GRC with Pentland brands
• Delivering practice presentations at SAP events and publications on behalf of Atos Origin
I joined Atos Origin to build and take to market a new SAP Governance Risk and Compliance (G.R.C) service offering. I led the authorisations stream both in the UK and India. My main responsibilities were;
• Developed the Atos SAP GRC service offering
• Managed Opex budget for SAP Authorisations streams both in practice and projects
• Developed a new project methodology for GRC known as 'business as usual'
• Experience with Bizrights by 'Approva' and SAP GRC
• Responsible for new SAP GRC sales and development of existing authorisations work
• To generally support clients with all compliance and risk issues with ERP
• Implemented SAP GRC with Pentland brands
• Delivering practice presentations at SAP events and publications on behalf of Atos Origin
Budget, SAP, ERP, R, C, Governance Risk and Compliance, Sales, Service, Compliance, Support, Development, SAP GRC, LED
2007 - 2007
job
Programme Manager
Zurich Financial Services.
I took over and inflight complex financial programme of work on the Zurich Monthly Hard Close initiative designed to reduce the month close process for Zurich Financial Services UK. This programme included 2 SAP streams and various other financial process streams. It was successfully delivered in Dec 2007. As an accountant l was able to successfully manage the change process between finance and IT. My main duties were;
• Managed and delivered the UK MHC programme to UK and Swiss steering committees
• Main SAP module SAP FI/CO and SAP SRM
• Stakeholder management to UK finance director and Senior Swiss finance stakeholders
• Oversaw and assist the dependant projects as and when to endure the MHC programme was kept on target
• Assisted with the AS-IS process to TOBE process mappings as a result of new programme. This involved helping to reengineering several key finance business processes. This included design and implementation of a new finance TOM
• Oversaw two key SAP Projects Z Core 5.1 & Z Core 5.2
• Advised Zurich Financial Services with their SAP compliance activities
• Responsibility for programme reporting, governance and budgets and liaison with key stakeholders
• Delivered a review of the current SAP COE model which led to a redesign and redrafting of the support model which was subsequently implemented in Jan 2008
• Redesigned department structure which included new roles and responsibilities
• Delivered a SAP services review of the outsourced SAP provider CSC
• Managed and delivered the UK MHC programme to UK and Swiss steering committees
• Main SAP module SAP FI/CO and SAP SRM
• Stakeholder management to UK finance director and Senior Swiss finance stakeholders
• Oversaw and assist the dependant projects as and when to endure the MHC programme was kept on target
• Assisted with the AS-IS process to TOBE process mappings as a result of new programme. This involved helping to reengineering several key finance business processes. This included design and implementation of a new finance TOM
• Oversaw two key SAP Projects Z Core 5.1 & Z Core 5.2
• Advised Zurich Financial Services with their SAP compliance activities
• Responsibility for programme reporting, governance and budgets and liaison with key stakeholders
• Delivered a review of the current SAP COE model which led to a redesign and redrafting of the support model which was subsequently implemented in Jan 2008
• Redesigned department structure which included new roles and responsibilities
• Delivered a SAP services review of the outsourced SAP provider CSC
Design, SAP, Stakeholder Management, Finance, Management, Compliance, It, Implementation, Support, Accountant, Redesign, Processes, Manager, LED
2002 - 2007
job
SAP Service Delivery Manager
T-Mobile UK.
SAP, Service, Manager, Service Delivery
2000 - 2001
freelance
SAP FI/CO Consultant under SAP Partner
Deloitte Consulting.
The Post Office
• FI team lead for SAP POFS R3 leading the team from blueprint to go live using ASAP
• Driving the business blueprinting exercise using ASAP
• Proposing a new draft common finance system for the new common post office
• Knowledge transfer and training of client staff
• Presentation and acceptance of blueprint to group finance
• Project realisation with the system going live on July 2001
Other clients included Japanese Tobacco International
• FI team lead for SAP POFS R3 leading the team from blueprint to go live using ASAP
• Driving the business blueprinting exercise using ASAP
• Proposing a new draft common finance system for the new common post office
• Knowledge transfer and training of client staff
• Presentation and acceptance of blueprint to group finance
• Project realisation with the system going live on July 2001
Other clients included Japanese Tobacco International
SAP, Training, Finance, Office, International, Go
1998 - 2000
job
Project Manager
Debis IT Services / debis Systemhaus.
Oct 1998 - Oct 2000
IT Division of Mercedes Benz
SAP Consultant Finance and controlling reporting to SAP Project Manager
In my time I implemented three main SAP projects across Europe. My first SAP role was as a FI/CO consultant for debis IT services (the consultancy arm of Daimler Chrysler prior sale to Deutsche Telecom). This role involved me utilising my extensive financial business process experience. My main achievements were;
• FI team member on project for the implementation of an enhanced common core SAP (4.5B) model
(ECM) solution for Daimler Chrysler Financial Services. Working in Spain, France, UK, Italy and South Africa. I spent 12 months working abroad
• Included drafting country FI/CO blueprints and local variants for inclusion in common blueprint
• Taking lead role of CO lead on third arm of ECM project in UK
• Involvement in system testing and user training across various countries
• Gaining pan European accounting exposure
My last project led me to be involved in a project to implement a standard FI/CO model SAP model in INA Oil in Croatia.
• Lead FI/CO stream using ASAP delivering SAP model incorporating IS Oil
• Drafted blueprint taking into account Croatian GAAP
• Delivered SAP model with native team, training and preparing them for go live in Sept 2000
IT Division of Mercedes Benz
SAP Consultant Finance and controlling reporting to SAP Project Manager
In my time I implemented three main SAP projects across Europe. My first SAP role was as a FI/CO consultant for debis IT services (the consultancy arm of Daimler Chrysler prior sale to Deutsche Telecom). This role involved me utilising my extensive financial business process experience. My main achievements were;
• FI team member on project for the implementation of an enhanced common core SAP (4.5B) model
(ECM) solution for Daimler Chrysler Financial Services. Working in Spain, France, UK, Italy and South Africa. I spent 12 months working abroad
• Included drafting country FI/CO blueprints and local variants for inclusion in common blueprint
• Taking lead role of CO lead on third arm of ECM project in UK
• Involvement in system testing and user training across various countries
• Gaining pan European accounting exposure
My last project led me to be involved in a project to implement a standard FI/CO model SAP model in INA Oil in Croatia.
• Lead FI/CO stream using ASAP delivering SAP model incorporating IS Oil
• Drafted blueprint taking into account Croatian GAAP
• Delivered SAP model with native team, training and preparing them for go live in Sept 2000
Project Manager, SAP, Training, Controlling, Finance, It, Implementation, Telecom, Testing, Native, Go, Manager, ME, LED
1997 - 1998
job
UK Financial Controller rising to Deputy Finance Director
CLUBHAUS Plc.
in 1998
Reporting to Finance Director
• Restructured and designed new finance function
• Led finance team of 30 staff
• Drove an Initial Public Offering
• Supervised IT functions of company
Reporting to Finance Director
• Restructured and designed new finance function
• Led finance team of 30 staff
• Drove an Initial Public Offering
• Supervised IT functions of company
Finance, It, LED
1993 - 1997
job
Financial Controller
TELEWEST COMMUNICATIONS Plc.
reporting to Franchise Financial Director
• Ran finance function
• Implemented Oracle Financials
• Supervised some 20 staff
• Implemented Oracle Financial Systems in Telewest South
• Ran finance function
• Implemented Oracle Financials
• Supervised some 20 staff
• Implemented Oracle Financial Systems in Telewest South
Oracle, SoMe, Finance
1992 - 1993
job
Management Accountant
GESTENER / HANIMEX Ltd.
PREVIOUS EMPLOYMENT in accounting practice Sept 1988 - Jan 1992
Three-year training contract qualifying in Dec 1991
Three-year training contract qualifying in Dec 1991
Training, Management, Accountant
My education
?
-
1988
n/a
Bachelors, Accountancy
Bachelors, Accountancy
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