$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Data Guy
Trik Enriquez
,
Cebu City, Philippines
Experience
Other titles
Skills
I'm offering
Been handling data a decade and extensive experience with it. Data is the new oil.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
LOD Data Analyst & Trainer
unknown.
Job Summary of Positions
DATA ANALYST
Identify, define, measure, improve, execute, and effectively communicate impact analysis that
identifies meaningful trends and opportunities all across the board of the business.
Acquiring data from primary or secondary data sources and maintaining database.
Developing and implementing data analysis, data collection systems through interpreting data,
analyzing results using quantitative and qualitative approach to optimize efficiency and quality.
Filter and "wrangle/clean" data by reviewing dashboards, reports and performance indicators to locate, improve, and correct schema (relational database).
TRAINER
To provide training, guidance and advice to help businesses improve efficiency, enhance
operations, and drive profitability without cutting departments or personnel.
Training and projects can include ongoing, long-term programs such as: Employee training.
Employee training is essential, especially in the digital business environment. Workers need to stay
competent and productive.
DATA ANALYST
Identify, define, measure, improve, execute, and effectively communicate impact analysis that
identifies meaningful trends and opportunities all across the board of the business.
Acquiring data from primary or secondary data sources and maintaining database.
Developing and implementing data analysis, data collection systems through interpreting data,
analyzing results using quantitative and qualitative approach to optimize efficiency and quality.
Filter and "wrangle/clean" data by reviewing dashboards, reports and performance indicators to locate, improve, and correct schema (relational database).
TRAINER
To provide training, guidance and advice to help businesses improve efficiency, enhance
operations, and drive profitability without cutting departments or personnel.
Training and projects can include ongoing, long-term programs such as: Employee training.
Employee training is essential, especially in the digital business environment. Workers need to stay
competent and productive.
Data Analysis, Operations, Training, Database, Analyst, Data collection
2018 - 2019
job
Supervisor & Account Manager
Outbounders.com.
Job Summary of Positions Held
ADMINISTRATIVE FUNCTIONS
Generate daily lead and agent level through data analysis.
Directly communicates with the client for updates, instructions and cascades it to management and the team.
Facilitate payroll for agents.
Administrate information dissemination and implementation of company policies.
Development and coaching of direct reports.
MANAGEMENT FUNCTIONS
Generate daily lead and agent level through data analysis.
Manage and ensure daily manpower on number of agents dialing.
Facilitate in generating weekly, monthly schedules and vacation leave for the agents.
Generate daily reports and updates to clients on progress, and needs of the team.
Facilitate and support team decisions.
Patrick T Enriquez 1
Build trust and inspire teamwork.
To ensure the delivery of high quality support services to its Customers across all Products.
Ensure the smooth everyday running of the core team.
Work side by side with the training and quality team to enhance the core competencies for targeted.
Line of Business- Sales and customer service.
Customer Service and Team Management.
Mentoring and Coaching.
OPERATIONAL FUNCTIONS
Generate daily lead and agent level through data analysis.
Drives & ensures that employees meet contractual metrics / expectations through: coaching & feedback; rewards & incentives; discipline management; quality monitoring, etc.
Planning on agents schedule and staffing on a weekly and monthly basis.
Ensures Target Metrics are met in Sales (RPC and Conversion) and CSAT (Customer Service
ADMINISTRATIVE FUNCTIONS
Generate daily lead and agent level through data analysis.
Directly communicates with the client for updates, instructions and cascades it to management and the team.
Facilitate payroll for agents.
Administrate information dissemination and implementation of company policies.
Development and coaching of direct reports.
MANAGEMENT FUNCTIONS
Generate daily lead and agent level through data analysis.
Manage and ensure daily manpower on number of agents dialing.
Facilitate in generating weekly, monthly schedules and vacation leave for the agents.
Generate daily reports and updates to clients on progress, and needs of the team.
Facilitate and support team decisions.
Patrick T Enriquez 1
Build trust and inspire teamwork.
To ensure the delivery of high quality support services to its Customers across all Products.
Ensure the smooth everyday running of the core team.
Work side by side with the training and quality team to enhance the core competencies for targeted.
Line of Business- Sales and customer service.
Customer Service and Team Management.
Mentoring and Coaching.
OPERATIONAL FUNCTIONS
Generate daily lead and agent level through data analysis.
Drives & ensures that employees meet contractual metrics / expectations through: coaching & feedback; rewards & incentives; discipline management; quality monitoring, etc.
Planning on agents schedule and staffing on a weekly and monthly basis.
Ensures Target Metrics are met in Sales (RPC and Conversion) and CSAT (Customer Service
Service, Manager, Agent, Development, Monitoring, Team management, Support, Implementation, It, Data Analysis, Sales, Customer service, Management, Mentoring, Training, Account Manager, Coaching
2016 - 2017
job
Supervisor / Operations Manager
Conduent.
Operations, Operations manager, Manager
2009 - 2016
job
Returns Specialist / Customer Service / Sales Team & Canada Customer Support Team Lead
Teletech Inc.
Customer service, Sales, Service, Support
2006 - 2007
job
Associate/Agent
People Support Incorporated.
in a Travel Account (Expedia)
Job Summary of Positions Held
Assist and resolve customers' concerns.
Ensures CSAT (Customer Service Experience) are being achieved
Job Summary of Positions Held
Assist and resolve customers' concerns.
Ensures CSAT (Customer Service Experience) are being achieved
Customer service, Service, Agent
My education
2002
-
2007
University of Cebu
Associate in Computer Engineering, Computer Engineering
Associate in Computer Engineering, Computer Engineering
1999
-
2001
Cebu Institute of Technology University
Computer Engineering, IT
Computer Engineering, IT
1995
-
1999
University of Southern Philippines
Secondary, N/A
Secondary, N/A
Trik's reviews
Trik has not received any reviews on Worksome.
Contact Trik Enriquez
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Trik directly in Worksome.
38000+ qualified freelancers
are ready to help you
Tell us what you need help with
and get specific bids from skilled talent in Denmark