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Performance-driven professional delivering business process change

Robert Gormley , Telford, United Kingdom


Experience

25 - 40 years

Other titles

Project Manager / Global Process Model Improvement Lead Customer Journey Project Manager Customer Journey Programme Manager E.On project manager

Skills

Process design Process improvement Project Manager Cost reduction Lean Six Sigma + 3 more

I'm offering

Performance-driven professional with proven experience delivering process change and improvement in financial services, utilities and manufacturing sectors whilst improving customer experience. Instrumental in successful management of complete process improvement project lifecycle from initial scoping, through delivery and post go-live benefit tracking. Skilled at designing processes and appropriate performance metrics, reducing costs and improving productivity and quality. Articulate communicator; establishing and maintaining robust liaisons with clients, stakeholders, staff and business partners. • Process Mapping, Modelling & Simulation • Lean Six Sigma Black Belt • Business Case Development • Cost Reduction & Avoidance • Customer Experience Improvement • Stakeholder Management • Operational Performance Improvement • Staff Leadership & Development

Markets

United Kingdom

Links for more

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Industries

Financial services

Language

English
Fluently

Ready for

  Full time contractor

Available

Typically available right away

My experience


My education




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