$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Junior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Financial services, paraplanning and transcriptionist
Nikkita Waite-Robertson
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
DipFA qualified
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Pension file review
Confidential (Big 4 Accountancy).
Pension File Reviewer.
• Conducted a Section 166 in relation to pension advice given by Prudential between 01/2008 - 01/2016
and assessed the compliance of Prudential in accordance with FCA COBS 2.1, 4.2 and 19.4.
• Composed well-reasoned reports detailing the investigations/conclusion in line with regulatory
guidelines achieved using CMS software to provide an audit trail for the client and the industry
regulator.
• Exercised sound judgement and evidence-based decision making reliant upon the holistic analysis of point of sale documentation and call/correspondence monitoring.
• Completed 300 + case reviews.
• Appointed team quality checker (QC), reviewed an additional 5 team cases per day prior to submission
to ensure adherence with Deloitte's Quality Assurance framework.
• Exceeded both production (5 cases per day) and quality targets (95%) contributing to two team quality
• Conducted a Section 166 in relation to pension advice given by Prudential between 01/2008 - 01/2016
and assessed the compliance of Prudential in accordance with FCA COBS 2.1, 4.2 and 19.4.
• Composed well-reasoned reports detailing the investigations/conclusion in line with regulatory
guidelines achieved using CMS software to provide an audit trail for the client and the industry
regulator.
• Exercised sound judgement and evidence-based decision making reliant upon the holistic analysis of point of sale documentation and call/correspondence monitoring.
• Completed 300 + case reviews.
• Appointed team quality checker (QC), reviewed an additional 5 team cases per day prior to submission
to ensure adherence with Deloitte's Quality Assurance framework.
• Exceeded both production (5 cases per day) and quality targets (95%) contributing to two team quality
CMS, Compliance, Quality assurance, Monitoring, Regulatory, Software, Pension, Production, Audit, QC, Framework
2017 - 2018
job
Triage/Financial services
Confidential (Big 4 Accountancy).
Triage/ Customer Support.
• Resolved complex customer queries regarding mis-sold insurance on behalf of the Financial Services
Compensation Scheme (FSCS).
• Resolved complaints and offered impartial guidance relating to PPI disputes and tax implications.
• Consulted with third party Claim Management and third-party companies when appropriate.
• Managed 60 + customer calls per day, responded in writing to 50 + customer emails daily and generated 90 + letters per day.
• Completed administrative tasks on behalf of the operation(s) based on data reports inclusive of generating 30-40 customer applications per day.
• Promoted to Triage and completed up to 20 Customer Due Diligence (CDD) checks daily (PEP screening, Sanctions and queries) using LexisNexis software.
• Reviewed and verified customer ID as part of data gathering, identity and fraud checks.
• Interpreted financial statements and point of sale documentation to determine redress suitability.
• Selected for training new team members to both complete triage CDD checks and call handling.
• Knowledge of FSCS and FOS complaint procedures.
• Awarded team client service recognition award, Deloitte LLP, January 2018 and individual top
performer recognition award, Deloitte LLP, March 2018.
• Resolved complex customer queries regarding mis-sold insurance on behalf of the Financial Services
Compensation Scheme (FSCS).
• Resolved complaints and offered impartial guidance relating to PPI disputes and tax implications.
• Consulted with third party Claim Management and third-party companies when appropriate.
• Managed 60 + customer calls per day, responded in writing to 50 + customer emails daily and generated 90 + letters per day.
• Completed administrative tasks on behalf of the operation(s) based on data reports inclusive of generating 30-40 customer applications per day.
• Promoted to Triage and completed up to 20 Customer Due Diligence (CDD) checks daily (PEP screening, Sanctions and queries) using LexisNexis software.
• Reviewed and verified customer ID as part of data gathering, identity and fraud checks.
• Interpreted financial statements and point of sale documentation to determine redress suitability.
• Selected for training new team members to both complete triage CDD checks and call handling.
• Knowledge of FSCS and FOS complaint procedures.
• Awarded team client service recognition award, Deloitte LLP, January 2018 and individual top
performer recognition award, Deloitte LLP, March 2018.
Writing, Training, Due Diligence, Management, Service, Support, Insurance, Software, Performer, UP
2016 - 2016
job
Customer Support Advisor
AXA Plc.
First point of contact for insurance claims on behalf of American Express Gold/Platinum card holders,
NatWest Black and The Co-Operative.
• Extensive knowledge of the underwriting of 15 travel insurance policies and acquired/maintained
knowledge of industry specific trends.
• Liaised with 30+ customers per day to help understand their insurance policy/eligibility criteria.
Listen Ltd, London. 06/2014 - 09/ 2014
Charity Fundraiser.
• Influenced customers to give regular donations on behalf of multiple charities including Cancer
Research UK, Teenage Cancer Trust, Greenpeace, Amnesty International and WaterAid.
NatWest Black and The Co-Operative.
• Extensive knowledge of the underwriting of 15 travel insurance policies and acquired/maintained
knowledge of industry specific trends.
• Liaised with 30+ customers per day to help understand their insurance policy/eligibility criteria.
Listen Ltd, London. 06/2014 - 09/ 2014
Charity Fundraiser.
• Influenced customers to give regular donations on behalf of multiple charities including Cancer
Research UK, Teenage Cancer Trust, Greenpeace, Amnesty International and WaterAid.
Research, Support, Insurance, International, Express, Underwriting
My education
2019
The London Institute of Banking & Finance
Level 4 Diploma in Financial Advice, Level 4 Diploma in Financial Advice
Level 4 Diploma in Financial Advice, Level 4 Diploma in Financial Advice
2013
-
2017
Sussex University
Bachelors, History
Bachelors, History
Nikkita's reviews
Nikkita has not received any reviews on Worksome.
Contact Nikkita Waite-Robertson
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Nikkita directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark