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Junior
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0
jobs
Web developer
Oliver Jones
,
Shrewsbury, United Kingdom
Experience
Other titles
Skills
I'm offering
Achieved the highest level of productivity, handled over 1000 calls per month. Earned a solid reputation for resolving complex issues and providing exceptional customer service. Trained dozens of new employees in numerous products across the business. Regularly managed small teams (3 - 5 people). Administered thousands of SQL Server Databases. Self-taught knowledge of multiple programming languages: Python, Swift, C#
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2018 - ?
job
SENIOR SECOND LINE ENGINEER
Guestline.
I started working for Guestline as a Second Line Engineer in 2018. It was very similar to my previous role as it was still a software
support role but it was much more technical and was more focused on the investigation side of support.
My role consisted of mainly investigating financial transactions taken through the EPOS (Electronic point of sale) and Hotel booking
system we supported.
I quickly became one of the most knowledgeable members on the team and started training new members from many teams across the company.
Whilst working here I furthered my knowledge of SQL, General networking, Basic Cybersecurity and much more.
After a year of working here, I was promoted to a Senior role which brought a few extra responsibilities like:
• Dealing with escalations.
• Managing a small team when Team leaders were off or out of the office.
• Responsibilities for unlocking and locking up the office.
• Delegating work to other team members.
• Datacentre access for detailed logs and customer's sensitive data.
support role but it was much more technical and was more focused on the investigation side of support.
My role consisted of mainly investigating financial transactions taken through the EPOS (Electronic point of sale) and Hotel booking
system we supported.
I quickly became one of the most knowledgeable members on the team and started training new members from many teams across the company.
Whilst working here I furthered my knowledge of SQL, General networking, Basic Cybersecurity and much more.
After a year of working here, I was promoted to a Senior role which brought a few extra responsibilities like:
• Dealing with escalations.
• Managing a small team when Team leaders were off or out of the office.
• Responsibilities for unlocking and locking up the office.
• Delegating work to other team members.
• Datacentre access for detailed logs and customer's sensitive data.
Sql, Networking, Training, It, Support, Office, Software, Booking, UP, Basic
2016 - 2018
internship
APPRENTICE SUPPORT TECHNICIAN
Start-Software.
I started as an Apprentice Support Technician after leaving school only a week prior. I quickly became familiar with the products we
supplied and the overall job role.
The role was a typical support position, we handled calls and emails from our customers, some would be training-related and others
would be problems which would be raised, investigated and eventually solved.
Whilst working here I got a very good understanding of SQL as we used it very heavily in all of our products. I also learnt Key skills like Phone manner and email manner, dealing with customers electronically as well as dating with them in person from client
meetings etc. Naturally, as an apprentice, I also made a lot of coffee.
supplied and the overall job role.
The role was a typical support position, we handled calls and emails from our customers, some would be training-related and others
would be problems which would be raised, investigated and eventually solved.
Whilst working here I got a very good understanding of SQL as we used it very heavily in all of our products. I also learnt Key skills like Phone manner and email manner, dealing with customers electronically as well as dating with them in person from client
meetings etc. Naturally, as an apprentice, I also made a lot of coffee.
Sql, Training, SoMe, It, Support, Dating
My education
Open University
BSc, PHYSICS
BSc, PHYSICS
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