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Desktop & Remote Support specialist

Emmanuel Osunsanya , Aveley, United Kingdom


Experience

10 - 14 years

Other titles

IT Service Desk Analyst IT Support Assistant Helpdesk helpdesk support

Skills

Document Management Document management system Mitel Polycom Telephony + 17 more

I'm offering

Microsoft & Comptia certified IT Desktop professional & Computer Science Graduate with experience in support for Windows, Office 365, Desktop and laptop hardware.

My aim to deliver the best possible customer service for all your IT & technical requirements. Available to provide technical guidance, assistance, coordination and follow-up on customer questions.

This includes resolving various service issues, including troubleshooting and repairing network connectivity issues, hardware and display failures, and printer problems as well security related issue with successful virus detection and removal.

Supported mobile devices, including personal and work issued iPads, iPhones, Android phones + tablets.

Establishing customer/caller relations using excellent communication & interpersonal skills on a daily basis with highly demanding users. Contacting customers regarding repair status, soliciting additional information, and provided work estimates to keeps users updated on current issues.

Markets

United States (Remote only)
United Kingdom

Industries

Law and legal services

Language

English
Fluently

Ready for

  Smaller project
  Ongoing relation / part-time

Available

Typically available right away

My experience


My education




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