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jobs
Nicola Souter
,
Tunbridge Wells, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2018 - ?
freelance
Freelance HR Manager/Recruiter
unknown.
Currently self-employed and providing HR & Recruitment services to SME's.
Human Resources:
Provide a generalist HR service to growing businesses who tend not to have the need for a dedicated in-
house HR resource. Preparing contracts of employment, assisting with the set-up of benefits schemes,
keeping data, systems, policies & procedures all up to date. Taking care of joiners/leavers arrangements and any other employee relations matters arising.
Recruitment:
Experienced in end to end recruitment, working with hiring managers and HR teams to understand the scope of the role and build a recruitment plan to suit individual needs. With an extensive network of contacts to draw
upon and proactive in undertaking candidate searches using online resources to attract passive candidates.
Clients include SaaS/Technology/Creative Engineering companies based in London. Recruitment costs have
been significantly reduced for clients compared to using traditional recruitment agencies for hiring.
A few examples of recent recruitment assignments include:
Web Platform Lead / React Native Developer / Scrum Master / Marketing Manager / Customer Success
Manager / Technical Architect / Technical Support Engineer / Head of Sales / Technical Pre-Sales Consultant
/ QA Tester / Account Manager / Product Manager
Human Resources:
Provide a generalist HR service to growing businesses who tend not to have the need for a dedicated in-
house HR resource. Preparing contracts of employment, assisting with the set-up of benefits schemes,
keeping data, systems, policies & procedures all up to date. Taking care of joiners/leavers arrangements and any other employee relations matters arising.
Recruitment:
Experienced in end to end recruitment, working with hiring managers and HR teams to understand the scope of the role and build a recruitment plan to suit individual needs. With an extensive network of contacts to draw
upon and proactive in undertaking candidate searches using online resources to attract passive candidates.
Clients include SaaS/Technology/Creative Engineering companies based in London. Recruitment costs have
been significantly reduced for clients compared to using traditional recruitment agencies for hiring.
A few examples of recent recruitment assignments include:
Web Platform Lead / React Native Developer / Scrum Master / Marketing Manager / Customer Success
Manager / Technical Architect / Technical Support Engineer / Head of Sales / Technical Pre-Sales Consultant
/ QA Tester / Account Manager / Product Manager
Service, UP, Manager, Contracts, Native, Online, Web, Support, Developer, Network, Engineering, Recruitment, Technology, Marketing, Recruiter, Sales, QA, Product Manager, Saas, Human Resources, Account Manager, React Native, Contracts, Scrum master, Scrum, React
2016 - 2017
job
Head of Human Resources & Recruitment
Avoka.
Avoka's unique software provides a digital sales enablement platform for the world's largest financial
institutions to create frictionless sales and service transactions.
As Head of HR & Recruitment I set-up the HR function in EMEA for this growing Fintech. Avoka hired me in a
standalone position having just received a first round of funding. They were going through a rapid period of
growth and the focus of this role was establishing the HR function and growing the team both in the UK &
Germany. I took the team from 15 in the UK to over 50+ employees in EMEA, filling all the roles without the use of agencies, with a total cost saving to the business of over £500,000 in recruitment agency fees. Roles
included Technical Consultants, Developers, Sales and Marketing professionals, Customer Care, PM's, BA's,
Support & Admin.
In addition to recruitment, this role was responsible for all HR matters from strategic projects to department
set-up. Established an employee benefits offering. Coaching managers through employee relations issues and worked with the HR team in the US and Australia to devise a new performance management process.
institutions to create frictionless sales and service transactions.
As Head of HR & Recruitment I set-up the HR function in EMEA for this growing Fintech. Avoka hired me in a
standalone position having just received a first round of funding. They were going through a rapid period of
growth and the focus of this role was establishing the HR function and growing the team both in the UK &
Germany. I took the team from 15 in the UK to over 50+ employees in EMEA, filling all the roles without the use of agencies, with a total cost saving to the business of over £500,000 in recruitment agency fees. Roles
included Technical Consultants, Developers, Sales and Marketing professionals, Customer Care, PM's, BA's,
Support & Admin.
In addition to recruitment, this role was responsible for all HR matters from strategic projects to department
set-up. Established an employee benefits offering. Coaching managers through employee relations issues and worked with the HR team in the US and Australia to devise a new performance management process.
Marketing, Coaching, Performance Management, Human Resources, Management, Sales, Service, Recruitment, Fintech, Growth, Support, Software, ME, UP
2015 - 2016
freelance
Freelance HR Manager
unknown.
Manager
2012 - 2015
job
Human Resources & Recruitment Manager
Lombard Risk.
Lombard Risk is the leading dedicated global provider of regulatory reporting and collateral management
solutions to the financial services industry.
Stand-alone role at this growing Fintech, responsible for the HR & Recruitment function in London and APAC,
circa 120 employees. Key areas of responsibility:
• Managed all employee relations issues and provide support and coaching to managers;
• Kept up to date with changes in employment law and reflected changes in the employee handbook and Company policies;
• Worked with managers to identify resourcing requirements, prepare job descriptions, ascertain market rates,
advertise roles, conduct HR interviews, prepare contracts of employment and undertake induction meetings
and ongoing reviews with new joiners. Responsible for recruiting at all levels, from Senior Manager level to more junior roles.
• Working with the CEO and senior managers to deliver the annual salary review.
solutions to the financial services industry.
Stand-alone role at this growing Fintech, responsible for the HR & Recruitment function in London and APAC,
circa 120 employees. Key areas of responsibility:
• Managed all employee relations issues and provide support and coaching to managers;
• Kept up to date with changes in employment law and reflected changes in the employee handbook and Company policies;
• Worked with managers to identify resourcing requirements, prepare job descriptions, ascertain market rates,
advertise roles, conduct HR interviews, prepare contracts of employment and undertake induction meetings
and ongoing reviews with new joiners. Responsible for recruiting at all levels, from Senior Manager level to more junior roles.
• Working with the CEO and senior managers to deliver the annual salary review.
Coaching, Contracts, Human Resources, Management, Recruitment, Fintech, Support, Ceo, Regulatory, Contracts, Manager, UP
2003 - 2010
job
Human Resources Manager
BBP Paribas Fortis.
Responsibility for building long-term relationships with the business, covering a multitude of business lines
both front and back office, including Corporate Banking, Global Markets, Private Banking, Commodities,
Support & Operations;
• Worked closely with the heads of the business to manage the end-to-end delivery of all recruitment activities;
• Extensive involvement in the TUPE transfer of Fortis Bank employees to BNP Paribas and thereafter the integration and consequent restructuring arising from this.
• Managed employee relations issues, including conducting disciplinary and grievance meetings, redundancy
consultations, maternity meetings and exit interviews and ensured related policies and procedures were kept
up to date based on any internal and external legislative changes that arose;
• Kept the business up to date in respect of employment legislation and FCA regulations;
• Provided guidance on the bi-annual appraisal process and advise on the subsequent salary and bonus review
process, giving support on remuneration levels including interpretation of salary surveys, ensuring that equal
pay and market norms were considered;
• Worked with the Compensation team and benefits team in relation to any associated business queries i.e.
pensions, payroll, tax, childcare vouchers;
• Managed the Expatriate process, in close liaison with international offices (primarily in the Benelux region);
• Participated in projects implemented within the department, examples include:
- Setting up, recruiting for and managing a graduate recruitment programme;
- Implementation of a training programme for the whole organisation;
- Complete review and update of the Staff Handbook and Contracts of Employment;
- Day to day management of an HR Officer and HR Assistant.
both front and back office, including Corporate Banking, Global Markets, Private Banking, Commodities,
Support & Operations;
• Worked closely with the heads of the business to manage the end-to-end delivery of all recruitment activities;
• Extensive involvement in the TUPE transfer of Fortis Bank employees to BNP Paribas and thereafter the integration and consequent restructuring arising from this.
• Managed employee relations issues, including conducting disciplinary and grievance meetings, redundancy
consultations, maternity meetings and exit interviews and ensured related policies and procedures were kept
up to date based on any internal and external legislative changes that arose;
• Kept the business up to date in respect of employment legislation and FCA regulations;
• Provided guidance on the bi-annual appraisal process and advise on the subsequent salary and bonus review
process, giving support on remuneration levels including interpretation of salary surveys, ensuring that equal
pay and market norms were considered;
• Worked with the Compensation team and benefits team in relation to any associated business queries i.e.
pensions, payroll, tax, childcare vouchers;
• Managed the Expatriate process, in close liaison with international offices (primarily in the Benelux region);
• Participated in projects implemented within the department, examples include:
- Setting up, recruiting for and managing a graduate recruitment programme;
- Implementation of a training programme for the whole organisation;
- Complete review and update of the Staff Handbook and Contracts of Employment;
- Day to day management of an HR Officer and HR Assistant.
Implementation, UP, Manager, Bonus, Contracts, BEE, Organization, International, Office, Support, Operations, Surveys, Banking, Recruitment, Integration, Management, Human Resources, Training, Contracts
1999 - 2003
job
Human Resources Officer
London Stock Exchange.
Worked closely with the HR Manager to deliver a generalist HR service, which included the following:
• Planned and delivered the recruitment of specialist level vacancies including Product Managers, Business
Development Managers, Marketing Managers & Finance professionals;
• Produced a competency-based interview structure for employee & management level recruitment
• Meetings with managers to discuss resourcing plans, training needs, headcount targets, sickness,
redundancy, pay and performance issues;
• Met with employees to discuss career development, training opportunities and other employment related
issues;
• Developed competency frameworks for redundancy selection and undertook redundancy consultation
meetings;
• Produced a quarterly HR report designed for HR Management team and Directors which included graphs and commentary illustrating trends in headcount, equal opportunities, sickness, training spend, temporary staff
spend, recruitment spend and overtime costs and commenting on organisational trends;
• Review & development of 1st day induction programme;
• Planned and delivered the recruitment of specialist level vacancies including Product Managers, Business
Development Managers, Marketing Managers & Finance professionals;
• Produced a competency-based interview structure for employee & management level recruitment
• Meetings with managers to discuss resourcing plans, training needs, headcount targets, sickness,
redundancy, pay and performance issues;
• Met with employees to discuss career development, training opportunities and other employment related
issues;
• Developed competency frameworks for redundancy selection and undertook redundancy consultation
meetings;
• Produced a quarterly HR report designed for HR Management team and Directors which included graphs and commentary illustrating trends in headcount, equal opportunities, sickness, training spend, temporary staff
spend, recruitment spend and overtime costs and commenting on organisational trends;
• Review & development of 1st day induction programme;
Marketing, Training, Human Resources, Interview, Finance, Management, Service, Recruitment, Development, Manager
1997 - 1999
internship
Career Trainee / HR Administrator
Harrods.
1-year structured management training programme, which offered rotational placements in both sales and sales support roles, coupled with extensive personal development and management training.
Offered a role in the Human Resources department on successful completion of the scheme.
Offered a role in the Human Resources department on successful completion of the scheme.
Training, Human Resources, Management, Sales, Support, Development, Administrator
My education
2001
-
2004
University of Westminster
Masters, N/a
Masters, N/a
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