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Delivery lead specialising in complex digital product and transformation programmes
Rob Green
,
Claygate, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a strategic yet pragmatic programme manager who specialises in quickly getting up to speed in new environments and bringing together globally distributed, multi-disciplinary digital , business and IT teams. With a background in business analysis I articulate clear objectives, design optimal approaches and own the delivery of digital products, services and the associated change. I am commercially and technically astute, and forge influential relationships with stakeholders, team members and suppliers.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
freelance
Delivery Lead (freelance)
Potato London (WPP).
Responsible for planning product work streams and securing annual budget renewals on key
Google accounts, as well as introducing new ways of working across the studio.
● Secured £2.5M in budget renewals through estimation, roadmap development, budgeting
and resourcing across key Google accounts
● Improved product delivery methods across their key Google accounts by up-skilling teams
in delivery fundamentals, as well as commercial and client management
● Embedded a new product delivery and operations framework across the studio
Google accounts, as well as introducing new ways of working across the studio.
● Secured £2.5M in budget renewals through estimation, roadmap development, budgeting
and resourcing across key Google accounts
● Improved product delivery methods across their key Google accounts by up-skilling teams
in delivery fundamentals, as well as commercial and client management
● Embedded a new product delivery and operations framework across the studio
Operations, Budget, Management, Embedded, Development, Google, Framework, UP
2017 - 2019
freelance
Project Director (freelance)
TH_NK.
Responsible for delivery in a 30+ multi-disciplinary digital transformation team with £3M+
annual revenue for The Adecco Group digital transformation account. Led the definition and set
up of Adecco's new in-house MarTech and PMO function.
Highlights
● Led vendor selection, design and implementation of a new enterprise digital strategy
(Sitecore CMS & Salesforce CRM, on Azure), navigating a complex and highly political
stakeholder landscape of multiple departments and vendors
● Led the strategy, design, build and launch of the Modis brand website, then set up 3 teams
to launch 3 further Adecco brand websites, localising each across 30+ countries
● Helped design the new operating model and and embedded a global governance model for
Adecco's new MarTech function
● Successfully piloted an off-shore CMS roll-out, support and maintenance capability
● Built out a complex 3 year digital product and in-house services roadmap for Adecco
annual revenue for The Adecco Group digital transformation account. Led the definition and set
up of Adecco's new in-house MarTech and PMO function.
Highlights
● Led vendor selection, design and implementation of a new enterprise digital strategy
(Sitecore CMS & Salesforce CRM, on Azure), navigating a complex and highly political
stakeholder landscape of multiple departments and vendors
● Led the strategy, design, build and launch of the Modis brand website, then set up 3 teams
to launch 3 further Adecco brand websites, localising each across 30+ countries
● Helped design the new operating model and and embedded a global governance model for
Adecco's new MarTech function
● Successfully piloted an off-shore CMS roll-out, support and maintenance capability
● Built out a complex 3 year digital product and in-house services roadmap for Adecco
Sitecore, UP, LED, Enterprise, Off-shore, Support, Transformation, Implementation, Embedded, Website, Design, Salesforce, PMO, Digital transformation, Azure, Websites, CMS, CRM, Digital Strategy
2013 - 2017
job
Programme Manager
Amaze.
Responsible for a number of high profile digital projects for Emirates, Toyota and NSPCC.
Managed budgets up to £2.5M and multi-disciplinary teams across the UK, Europe and Dubai.
Highlights
● Led the design and implementation of a digital transformation strategy at Emirates,
navigating a complex matrix stakeholder and supplier environment in Dubai
● Led the strategy, design, build and launch of the Emirates customer experience platform
● Implemented new ways of working and team structure design for Emirates digital team
● Led the re-design and implementation of customer experience and eCommerce platforms
for clients such as NSPCC, dnata, Unilever, ChildLine and Navico
● Managed a 10+ retained, data-led optimisation team that drove significant improvements
in key conversion metrics for Toyota Europe
● Led the re-design and implementation of Toyota Europe's new transactional website,
managing a complex multi region roll-out
Managed budgets up to £2.5M and multi-disciplinary teams across the UK, Europe and Dubai.
Highlights
● Led the design and implementation of a digital transformation strategy at Emirates,
navigating a complex matrix stakeholder and supplier environment in Dubai
● Led the strategy, design, build and launch of the Emirates customer experience platform
● Implemented new ways of working and team structure design for Emirates digital team
● Led the re-design and implementation of customer experience and eCommerce platforms
for clients such as NSPCC, dnata, Unilever, ChildLine and Navico
● Managed a 10+ retained, data-led optimisation team that drove significant improvements
in key conversion metrics for Toyota Europe
● Led the re-design and implementation of Toyota Europe's new transactional website,
managing a complex multi region roll-out
Design, Ecommerce, Digital transformation, Customer experience, Optimization, Website, Implementation, Transformation, Manager, LED, UP
2007 - 2013
freelance
Business Analyst / Project Manager / Principal Consultant
Detica.
Joined as a graduate and developed to lead teams across broad industry sectors in product
management, change management, business analysis, PMO, and digital transformation.
Highlights
● Led the re-design and implementation of Sony Playstation's customer experience platform
● Product managed Vodafone Group's self-care / eBilling platform, leading the product
roadmap definition, driving market adoption and business readiness activities
● PMO Lead for a Detica business unit (£20M+ annual revenue). Responsible for resourcing,
management information, revenue optimisation and business processes
● Defined and prioritised requirements as Lead Agile business analyst for Thomson Reuters
● Re-engineered business processes at two of Vodafone's customer contact centres
management, change management, business analysis, PMO, and digital transformation.
Highlights
● Led the re-design and implementation of Sony Playstation's customer experience platform
● Product managed Vodafone Group's self-care / eBilling platform, leading the product
roadmap definition, driving market adoption and business readiness activities
● PMO Lead for a Detica business unit (£20M+ annual revenue). Responsible for resourcing,
management information, revenue optimisation and business processes
● Defined and prioritised requirements as Lead Agile business analyst for Thomson Reuters
● Re-engineered business processes at two of Vodafone's customer contact centres
Design, Change management, Project Manager, Business Analysis, Digital transformation, Customer experience, Agile, PMO, Optimization, Management, Implementation, Transformation, Analyst, Processes, Manager, LED
My education
2002
-
2006
The University of Nottingham
Msci Phys, Physics
Msci Phys, Physics
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