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Senior
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Exceptionally good at driving positive change and increasing overall organisational efficiency and performance by improving processes underpinned by technology, engage people and well-designed operating models.
Claudio Dalla Venezia
,
Wallington, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a multifaceted leader with extensive experience in operational excellence / lean six sigma, project management, business analysis, and team building & leadership.
• I have proven success in leading business transformations by improving processes underpinned by technology, people and operating models to drive operational excellence and support business strategy.
• I have accelerated career track in managing large-scale projects from conceptualisation to final delivery within strict budgets and timelines.
• I have demonstrated abilities in conducting business analysis for identifying business requirements and determining solutions of major business problems.
• I am instrumental senior leader adept at mentoring multi-disciplinary teams by applying pro-active leadership approaches to achieve organisational bottom-line objectives.
• I have proven success in leading business transformations by improving processes underpinned by technology, people and operating models to drive operational excellence and support business strategy.
• I have accelerated career track in managing large-scale projects from conceptualisation to final delivery within strict budgets and timelines.
• I have demonstrated abilities in conducting business analysis for identifying business requirements and determining solutions of major business problems.
• I am instrumental senior leader adept at mentoring multi-disciplinary teams by applying pro-active leadership approaches to achieve organisational bottom-line objectives.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2019 - ?
job
Senior Lean Analyst
Just Group PLC.
Implement best industry practices for delivering "income statement" benefits through lean and process improvement events.
Achieve business process optimisation programme objectives by significantly increasing executive engagement. Ensure successful implementation of a BPMS to document, standardise, and optimise processes. Lead and mentor teams of lean level 1 C to hit essential targets.
Key Achievements:
* Actively drove the transformation of joiner mover leaver process by using lean methods and robotics process automation that resulted in securing 60% capacity.
* Introduced Kanban, Lean and demand management techniques within Legal functions that achieved an estimated benefits of C. £800K to £1M.
* Led process improvement initiative by addressing underlying root-causes to reduce lead time by 17% and cycle time by 14% for the end-to-end document and content management process.
* Improved Service Desk ticket resolution by 15% to ensure SLA's consistently achieved.
* Reduced lead time to build virtual servers by 20% through implementation of best industry practices.
Achieve business process optimisation programme objectives by significantly increasing executive engagement. Ensure successful implementation of a BPMS to document, standardise, and optimise processes. Lead and mentor teams of lean level 1 C to hit essential targets.
Key Achievements:
* Actively drove the transformation of joiner mover leaver process by using lean methods and robotics process automation that resulted in securing 60% capacity.
* Introduced Kanban, Lean and demand management techniques within Legal functions that achieved an estimated benefits of C. £800K to £1M.
* Led process improvement initiative by addressing underlying root-causes to reduce lead time by 17% and cycle time by 14% for the end-to-end document and content management process.
* Improved Service Desk ticket resolution by 15% to ensure SLA's consistently achieved.
* Reduced lead time to build virtual servers by 20% through implementation of best industry practices.
Content Management, Automation, C, Lean, Mentor, Optimization, Management, Kanban, Service, Content, Robotics, Implementation, Transformation, Analyst, Processes, LED
2013 - 2019
job
Co-Founder & Director
BizWize Consulting.
Developed and maintained strong relations with key strategic client to expand business volume.
Provided expert opinion and solutions to clients regarding lean and business engineering to automate data and processes to drive operational excellence. Implemented analytical methodologies for conducting big data and technology strategy analysis. Built and mentored cross-functional management teams to meet and exceed desired outcomes. Managed projects from inception to completion within budgetary and time constraints.
Key Achievements:
* Maximised process efficiency gain by 90% for an asset management reconciliation at a Tier 1 corporate investment bank through delivering reconciliation automation solution.
* Increased banker availability by 20% within a leading Private Bank's client contact Centre.
* Delivered support to Private Bank for developing, building, and deploying big data management strategy and capability.
* Assured successful implementation of a Robot (RPA) to automate data transfer and upload between third party ERP platforms and Tier 1 Bank to improve accuracy and reduce cycle time by 95%.
* Established a Reconciliation Centre of Excellence for Africa's largest bank across 12 countries by designing future state TOM underpinned by operational processes to work seamlessly in conjunction with software and infrastructure to enable cloud-based strategy.
Provided expert opinion and solutions to clients regarding lean and business engineering to automate data and processes to drive operational excellence. Implemented analytical methodologies for conducting big data and technology strategy analysis. Built and mentored cross-functional management teams to meet and exceed desired outcomes. Managed projects from inception to completion within budgetary and time constraints.
Key Achievements:
* Maximised process efficiency gain by 90% for an asset management reconciliation at a Tier 1 corporate investment bank through delivering reconciliation automation solution.
* Increased banker availability by 20% within a leading Private Bank's client contact Centre.
* Delivered support to Private Bank for developing, building, and deploying big data management strategy and capability.
* Assured successful implementation of a Robot (RPA) to automate data transfer and upload between third party ERP platforms and Tier 1 Bank to improve accuracy and reduce cycle time by 95%.
* Established a Reconciliation Centre of Excellence for Africa's largest bank across 12 countries by designing future state TOM underpinned by operational processes to work seamlessly in conjunction with software and infrastructure to enable cloud-based strategy.
Engineering, Founder, Processes, Software, Infrastructure, Operational Excellence, Support, Implementation, RPA, Big Data, Technology, Management, Asset Management, Lean, Cloud, Automation, Data management, ERP
2012 - 2013
job
Head of Continuous Improvement
Standard Bank.
Designed and established centralised Lean Center of Excellence for the Group.
Established success criteria and strategy for the lean and continuous improvement capability across the group. Developed and implemented operating model to bring the strategy to life. Drafted business cases and pipeline of work across the organisation with Executives. Headed multi-skilled team of Lean practitioners to effectively deliver on the client's book of work. Involved in tracking, measuring, and monitoring the effectiveness (results) of the capability.
* Designed and delivered an internal lean and continuous improvement capability to market within the organisation.
* Created and implemented a 15-minute Account Origination process - the first-ever within the bank.
Established success criteria and strategy for the lean and continuous improvement capability across the group. Developed and implemented operating model to bring the strategy to life. Drafted business cases and pipeline of work across the organisation with Executives. Headed multi-skilled team of Lean practitioners to effectively deliver on the client's book of work. Involved in tracking, measuring, and monitoring the effectiveness (results) of the capability.
* Designed and delivered an internal lean and continuous improvement capability to market within the organisation.
* Created and implemented a 15-minute Account Origination process - the first-ever within the bank.
Continuous improvement, Lean, Business cases, Monitoring, Organization
2010 - 2012
job
Business Process Engineer
Investec Private Bank PLC.
Drafted and presented business cases to the executives for taking critical business decisions.
Designed highly effective operating models to implement business strategy and plans. Formulated and applied innovative business architecture and framework for achieving anticipated results. Delivered high-quality services to clients for increasing their experience and satisfaction. Conducted detailed research for identifying innovation opportunities.
Key Achievements:
* Designed, built and delivered operating model, processes and business requirements to enable launch of transactional banking offering.
* Ensured timely delivery of strategic digital transformation project with high-quality standards by designing operating models and meeting business requirements. Lean Six Sigma Black Belt certification project.
Designed highly effective operating models to implement business strategy and plans. Formulated and applied innovative business architecture and framework for achieving anticipated results. Delivered high-quality services to clients for increasing their experience and satisfaction. Conducted detailed research for identifying innovation opportunities.
Key Achievements:
* Designed, built and delivered operating model, processes and business requirements to enable launch of transactional banking offering.
* Ensured timely delivery of strategic digital transformation project with high-quality standards by designing operating models and meeting business requirements. Lean Six Sigma Black Belt certification project.
Business strategy, Research, Innovation, Digital transformation, Lean, Architecture, Banking, Six Sigma, Business cases, Transformation, Framework, Processes, Sigma
My education
Lean Academy Coach
Masters, Partici Plan
Masters, Partici Plan
Wichita State
Bachelors, Accounting
Bachelors, Accounting
University of Witwatersrand
Bachelors, Accounting
Bachelors, Accounting
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