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Senior
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0
jobs
Digital Project & Programme Manager
Caroline Vassell
,
london, United Kingdom
Experience
Other titles
Skills
I'm offering
Project Manager specialisinign in digital projects
Markets
United Kingdom
Language
English
Fluently
Spanish
Good
French
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
Delivery Manager
Open Banking Ltd.
Management of multiple projects to deliver IT implementations to facilitate data sharing within the PSD2 Banking arena.
Key responsibilities:
• Project delivery utilising an AGILE focused model.
• Project Delivery for PSD2 related IT changes to enable UI and API applications to support identity services including Confirmation of Payee capability for CMP9 banks.
• Project Delivery of a Data Warehouse solution.
• Ensure technical delivery of changes including delivery by developers, testers, dev ops, aligned to the direction of the product management team.
• Support Target Operating Model delivery as organisation moves from contracting to permanent & outsourced model.
• Ensuring appropriate communication and engagement between stakeholders, including team members, steering groups and third party engagement where required.
Key responsibilities:
• Project delivery utilising an AGILE focused model.
• Project Delivery for PSD2 related IT changes to enable UI and API applications to support identity services including Confirmation of Payee capability for CMP9 banks.
• Project Delivery of a Data Warehouse solution.
• Ensure technical delivery of changes including delivery by developers, testers, dev ops, aligned to the direction of the product management team.
• Support Target Operating Model delivery as organisation moves from contracting to permanent & outsourced model.
• Ensuring appropriate communication and engagement between stakeholders, including team members, steering groups and third party engagement where required.
API, Product Management, Agile, UI, Data Warehouse, Management, Banking, It, Support, Organization, Direction, Manager
2018 - 2018
job
Project management
Lloyds Banking Group.
on the Digital Open Banking Programme, managing enhancements to applications and APIs across Retail and Small Business customer channels, within a large-scale AGILE SCRUM Environment.
Key responsibilities:
• Remediate regulatory issues from initial launch to ensure compliance on Open Banking, by ensuring key functional enhancements and defect resolution, with an emphasis on the authentication and security area.
• Project management to deliver a colleague-based interface to support internal open banking authentication and audit capability via sprints, fostering team collaboration.
• Delivery of enhanced voice authentication controls for open banking customer journeys.
• Vendor Management - management of relationships with third parties to support software project delivery, ensuring adaptability to differing ways of working between organisations.
• Team Management - Ensuring Analysts, Scrum Master, Developers, Specialists and Testers support goals of product owner via collaborative ways of working, including vendor engagement as appropriate.
• Planning & co-ordination - Ensuring creation of achievable plans around the sprint framework, and coordinating to ensure that resources meet challenging delivery deadlines. Adapting team work within an AGILE framework, based on live incidents as appropriate in conjunction with Product Owner.
• Technical Integration - managing application development across multiple internal platforms, including, IBM IIB, Oracle, and multiple bespoke internal application systems.
• Dependency Management - across multiple teams and prioritisation to support delivery, particularly for departments with different ways of working.
• Integrated testing - driving automation as appropriate to reduce route to live timescales.
• Release Management - ensuring activity for multiple release vehicles was progressed.
• Tooling - MS Project, JIRA, Confluence and MS Office suite used to support delivery & comms.
• Budget Management - ensuring cost control and governance are controlled
• Stakeholder management - including to project team and senior stakeholders at board level.
Key responsibilities:
• Remediate regulatory issues from initial launch to ensure compliance on Open Banking, by ensuring key functional enhancements and defect resolution, with an emphasis on the authentication and security area.
• Project management to deliver a colleague-based interface to support internal open banking authentication and audit capability via sprints, fostering team collaboration.
• Delivery of enhanced voice authentication controls for open banking customer journeys.
• Vendor Management - management of relationships with third parties to support software project delivery, ensuring adaptability to differing ways of working between organisations.
• Team Management - Ensuring Analysts, Scrum Master, Developers, Specialists and Testers support goals of product owner via collaborative ways of working, including vendor engagement as appropriate.
• Planning & co-ordination - Ensuring creation of achievable plans around the sprint framework, and coordinating to ensure that resources meet challenging delivery deadlines. Adapting team work within an AGILE framework, based on live incidents as appropriate in conjunction with Product Owner.
• Technical Integration - managing application development across multiple internal platforms, including, IBM IIB, Oracle, and multiple bespoke internal application systems.
• Dependency Management - across multiple teams and prioritisation to support delivery, particularly for departments with different ways of working.
• Integrated testing - driving automation as appropriate to reduce route to live timescales.
• Release Management - ensuring activity for multiple release vehicles was progressed.
• Tooling - MS Project, JIRA, Confluence and MS Office suite used to support delivery & comms.
• Budget Management - ensuring cost control and governance are controlled
• Stakeholder management - including to project team and senior stakeholders at board level.
Compliance, Framework, Audit, Software, Office, Development, Regulatory, Testing, Authentication, Team management, Support, Confluence, Security, Vendor Management, Banking, Project Management, Integration, Management, Product owner, Stakeholder Management, Automation, Agile, Audit, MS office, Scrum master, Budget, Oracle, Jira, Retail, Scrum
2016 - 2017
job
Project management
Metro Bank.
of the build of a new mobile application for all Retail and SME customers of the bank through a budget £15 million and large team of over 50 resources. Build of target operating model and tracking of resource transition to ongoing AGILE delivery team.
Key responsibilities:
• Responsible for implementing new mobile application for Metro bank customer base to tightly committed schedule based on shareholder commitments within a newly formed digital department.
• Ensuring the development of the new app and additional payment features, including third party vendor integrations and POC's as applicable.
• Initially, management of the last phase of the desktop launch for the commercial banking web project for the bank, supporting debit and credit based solutions.
• Budget Management - ensuring cost control and governance adhered to.
• Vendor & Resource Management - ensuring optimized resource usage of internal and external resources. This included management of third party partners including Deloitte, Backbase, Temenos, security & testing specialists.
• Planning & co-ordination - Ensuring onshore and offshore resources across global time zones meet challenging delivery deadlines for new greenfield development, within an AGILE framework.
• Technical Integration - infrastructure provision and application development including API delivery across multiple platforms, including T24, Edge, IBM IIB, Ftress, Oracle, CXP, Java, Apple & Android apps.
• Business Engagement - as required to ensure that processes, Risk, Security, fraud requirements are addressed as part of the solution.
• Tooling - MS Project, JIRA, Confluence and MS Office suite used to support delivery and communications.
• Target Operating Model definition for other digital projects - including building an internal digital team in the bank, support tools and processes, including new MI.
• Stakeholder management - including within project team and to senior stakeholders, chairing steering groups as required.
Key responsibilities:
• Responsible for implementing new mobile application for Metro bank customer base to tightly committed schedule based on shareholder commitments within a newly formed digital department.
• Ensuring the development of the new app and additional payment features, including third party vendor integrations and POC's as applicable.
• Initially, management of the last phase of the desktop launch for the commercial banking web project for the bank, supporting debit and credit based solutions.
• Budget Management - ensuring cost control and governance adhered to.
• Vendor & Resource Management - ensuring optimized resource usage of internal and external resources. This included management of third party partners including Deloitte, Backbase, Temenos, security & testing specialists.
• Planning & co-ordination - Ensuring onshore and offshore resources across global time zones meet challenging delivery deadlines for new greenfield development, within an AGILE framework.
• Technical Integration - infrastructure provision and application development including API delivery across multiple platforms, including T24, Edge, IBM IIB, Ftress, Oracle, CXP, Java, Apple & Android apps.
• Business Engagement - as required to ensure that processes, Risk, Security, fraud requirements are addressed as part of the solution.
• Tooling - MS Project, JIRA, Confluence and MS Office suite used to support delivery and communications.
• Target Operating Model definition for other digital projects - including building an internal digital team in the bank, support tools and processes, including new MI.
• Stakeholder management - including within project team and to senior stakeholders, chairing steering groups as required.
Security, Processes, Framework, App, Web, Office, Development, Testing, Infrastructure, Apps, Support, Mobile Application, Resource management, Offshore, Confluence, Java, Banking, Integration, Management, Stakeholder Management, Agile, MS office, Budget, Oracle, Jira, Retail, Android, API, Project Management
2014 - 2016
job
Global project manager for delivery
Dimension Data.
of global digital cloud-based e-procurement system and IT services, including rollout across 150 countries over 5 continents, to support global business with the organisation's NASDAQ and FTSE clients.
Key responsibilities:
• Implementation of web-based software solution and new services to support financial pricing and transactions in relation to new business.
• Revenue projected from project: £150 million+ annually.
• Implement business change ensuring setup of target operating model and associated business operations team, whilst ensuring compliance to local laws and governance.
• Partner Management - Work with third party providers to ensure design and software delivery, including adaptation to differing project governance approaches.
• Manage data management changes to ensure master data is controlled and optimised.
• Manage optimal user experience and user interface are designs for responsive and streamlined user journeys across channels.
• Ensure complex business requirements capture and validation to accommodate regional variations, including tax and legal constraints.
• Manage project budget to ensure controlled expenditure and governance.
• Management of large globally dispersed teams across over 20 work streams including management of supporting project managers.
• Ongoing action, risk, communication, supplier and stakeholder management and operational and senior levels.
Key responsibilities:
• Implementation of web-based software solution and new services to support financial pricing and transactions in relation to new business.
• Revenue projected from project: £150 million+ annually.
• Implement business change ensuring setup of target operating model and associated business operations team, whilst ensuring compliance to local laws and governance.
• Partner Management - Work with third party providers to ensure design and software delivery, including adaptation to differing project governance approaches.
• Manage data management changes to ensure master data is controlled and optimised.
• Manage optimal user experience and user interface are designs for responsive and streamlined user journeys across channels.
• Ensure complex business requirements capture and validation to accommodate regional variations, including tax and legal constraints.
• Manage project budget to ensure controlled expenditure and governance.
• Management of large globally dispersed teams across over 20 work streams including management of supporting project managers.
• Ongoing action, risk, communication, supplier and stakeholder management and operational and senior levels.
Management, Manager, Responsive, Web, Organization, Software, Support, Implementation, It, Compliance, Design, Cloud, Stakeholder Management, Procurement, Data management, Budget, Operations, Project Manager, User Experience
2010 - 2013
job
Project management
Barclaycard.
of digital services initiatives for commercial card payments clients with £4 billion+ revenue. Resulted in increased service use (5% per annum), drove direct cost savings of £1 million+/annum, & increased revenue by over £40 million/ annum.
Key banking projects included:
• Digital online platform launch of cloud web based service for clients to manage e-commerce payments, account maintenance, MI & transactions, implemented through multiple suppliers across 4 time zones.
• Customer Migrations - Ensuring customers were migrated from one digital service to another, or from offline to online servicing channels.
• Self-service enhancements created live API links with processor and provided e-statements capability, ensuring regulatory compliance.
• Mobile application launch allowed clients access services on mobile devices.
• MI/ Data integration included with ERP systems such as SAP, Oracle.
• Definition & implementation of target operating model to ITIL standards.
• Major contract renegotiation to drive reduced business service costs.
Key responsibilities:
• Managed onsite & offshore resources including line management, risks, issues & decisions, within a pressurised environment; required strong communication, influence & problem solving skills.
• 3rd party supplier management within both AGILE & waterfall methodologies.
• Managed change and release roadmap with end to end delivery of concurrent releases cycles, driving continual improvement.
• Developed strategy, defined functionality, pricing, propositions, processes and service usage to drive revenue & efficiency across portfolio.
• Prioritised product backlog requirements, designed screens balancing business & customer needs. Ensure support for full range of products including debit, credit and prepaid cards.
• Reported on KPIs including web analytics, incident resolution, usage, and budgets.
• Drove communications of complex concepts to senior management, support teams and customers
Key banking projects included:
• Digital online platform launch of cloud web based service for clients to manage e-commerce payments, account maintenance, MI & transactions, implemented through multiple suppliers across 4 time zones.
• Customer Migrations - Ensuring customers were migrated from one digital service to another, or from offline to online servicing channels.
• Self-service enhancements created live API links with processor and provided e-statements capability, ensuring regulatory compliance.
• Mobile application launch allowed clients access services on mobile devices.
• MI/ Data integration included with ERP systems such as SAP, Oracle.
• Definition & implementation of target operating model to ITIL standards.
• Major contract renegotiation to drive reduced business service costs.
Key responsibilities:
• Managed onsite & offshore resources including line management, risks, issues & decisions, within a pressurised environment; required strong communication, influence & problem solving skills.
• 3rd party supplier management within both AGILE & waterfall methodologies.
• Managed change and release roadmap with end to end delivery of concurrent releases cycles, driving continual improvement.
• Developed strategy, defined functionality, pricing, propositions, processes and service usage to drive revenue & efficiency across portfolio.
• Prioritised product backlog requirements, designed screens balancing business & customer needs. Ensure support for full range of products including debit, credit and prepaid cards.
• Reported on KPIs including web analytics, incident resolution, usage, and budgets.
• Drove communications of complex concepts to senior management, support teams and customers
Analytics, Processes, Online, Web, Regulatory, Support, Implementation, Mobile Application, Offshore, Banking, Compliance, Service, Project Management, Integration, Management, Cloud, E-commerce, Agile, ERP, ITIL, SAP, Oracle, API
2003 - 2004
job
Website Project Management
Rolls Royce.
Engineering
Project Management of multiple websites for business unit to drive efficiency & increased use of Sharepoint sites.
• Implemented projects to optimise internal websites, including issue resolution. Planned & tracked activity to tight deadlines.
• Designed new sites to improve functionality & procedural information access, optimising the user experience which increased usage by 18%.
• Drove project strategy for digital data archive facility; including baselining, timeline estimates & proposal presentation to management.
Project Management of multiple websites for business unit to drive efficiency & increased use of Sharepoint sites.
• Implemented projects to optimise internal websites, including issue resolution. Planned & tracked activity to tight deadlines.
• Designed new sites to improve functionality & procedural information access, optimising the user experience which increased usage by 18%.
• Drove project strategy for digital data archive facility; including baselining, timeline estimates & proposal presentation to management.
Project Management, User Experience, Websites, SharePoint, Management, Website, Engineering
My education
The University of Manchester
BSc, Management & Information Technology
BSc, Management & Information Technology
Bishop Stopford School
Secondary, Psychology
Secondary, Psychology
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