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Senior
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Strong customer service and teaching experience
Tom H
,
SALFORD, United Kingdom
Experience
Other titles
Skills
I'm offering
I have worked in customer service through a variety of jobs from 2008-2018. I then trained to be a geography teacher, working at an academy in Rochdale from 2019. I believe that I am confident, enthusiastic, have a keen eye for detail and have a particular talent for written work, proof reading, social media platforms and online customer service.
Markets
United Kingdom
(Remote
only)
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - 2020
job
Teacher of Geography
St Anne's academy.
-Plan, teach and deliver the Geography curriculum to KS3/4 students.
-Act as a form tutor to a group of students, fulfilling their pastoral needs.
-Safeguard students and remain in contact with key stakeholders to uphold school safeguarding standards.
-Act as a form tutor to a group of students, fulfilling their pastoral needs.
-Safeguard students and remain in contact with key stakeholders to uphold school safeguarding standards.
2017 - 2018
job
Corporate Relationship Manager
Chess ICT.
-Building relationships with larger, corporate customers face to face, online and through live chat function.
-Liaising with other areas of the business to resolve complex customer issues.
-Proactive customer contact to ensure smooth running of accounts.
-Promoting new Chess products to existing customers.
-Liaising with other areas of the business to resolve complex customer issues.
-Proactive customer contact to ensure smooth running of accounts.
-Promoting new Chess products to existing customers.
Online, Manager
2016 - 2017
job
Rides Manager
Gulliver's World Theme Park.
-Managing a team of 60 ride operators
-Coordinating response to technical issues
-Responding to and resolving customer complaints.
-First aid trained
-Signing off rides as fit to operate in accordance with theme park calendar.
-Coordinating response to technical issues
-Responding to and resolving customer complaints.
-First aid trained
-Signing off rides as fit to operate in accordance with theme park calendar.
Manager
2013 - 2015
job
Shift Manager
Pizza Hut Restaurants.
-Managing a small team of front of house and kitchen staff.
-Cash handling
-Resolving customer complaints
-Team training
-Cash handling
-Resolving customer complaints
-Team training
Training, Manager
2008 - 2013
job
Ride Operator
Alton Towers Resort.
- Managing a small team hosts and running attractions as directed.
- Liaising with technical services and management to coordinate response to technical issues.
-Operating attractions as required.
- Liaising with technical services and management to coordinate response to technical issues.
-Operating attractions as required.
Management
My education
Manchester Metropolitan University
N/a, Education
N/a, Education
The University of Manchester
BSc, Geography
BSc, Geography
Stoke on Trent Sixth Form College
Secondary, Geography
Secondary, Geography
Sir Thomas Boughey Academy Staffordshire
GCSEs, N/a
GCSEs, N/a
Placements in Catholic High school and an Academy
N/a, N/a
N/a, N/a
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