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Digital workplace, intranet, collaboration, and employee engagement specialist
Martyn Perks
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Throughout my career, I’ve taken a keen interest in how many kinds of business operate (either from an internal vantage point or by advising and mentoring customers), to create appropriate tools, standards, processes and communities to share knowledge, expertise and drive growth.
With a design background, from scratch, I have developed numerous digital tools, capabilities and communities to drive retention and growth.
In addition to my consultancy, I write, speak and comment on a wide variety of emerging industry, business and technology-related issues. Themes include AI, social media, online privacy, business transformation, and ‘hot topics’ such as the Cambridge Analytica scandal to the challenges of AI.
With a design background, from scratch, I have developed numerous digital tools, capabilities and communities to drive retention and growth.
In addition to my consultancy, I write, speak and comment on a wide variety of emerging industry, business and technology-related issues. Themes include AI, social media, online privacy, business transformation, and ‘hot topics’ such as the Cambridge Analytica scandal to the challenges of AI.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
freelance
Digital workplace management consultant
Self-employed.
Advisor to large scale businesses developing their business cases and ensuring they maximise their technology investment and achieve high employee adoption.
Technology, Business cases, Management Consultant, Change management, Digital transformation, Data Analysis
2015 - 2019
job
Head of Customer Insight, Unily
Shell, Flight Centre, Eurobank, Telstra and Informa.
For over four years, I led key initiatives that improved the business's internal processes, customer engagement and its external market positioning. I helped standardise its consulting services; I introduced a unified customer engagement process and was responsible for creating its analytics and adoption reporting service. I also developed a new global customer success community to promote knowledge, best practice and self-service training with editorial, guides, webinars and conferences.
My role was additional focussed on troubleshooting key customer accounts (Shell, Flight Centre, Eurobank, Telstra and Informa) and improving the consulting teams' deliverables. I introduced new design deliverables; created digital workplace capabilities to help shape project requirements; and wrote numerous guides on how to maximise investment in the product. I also drove the development of external marketing themes, thought leadership, interviewing customers, and shaping external event content.
My role was additional focussed on troubleshooting key customer accounts (Shell, Flight Centre, Eurobank, Telstra and Informa) and improving the consulting teams' deliverables. I introduced new design deliverables; created digital workplace capabilities to help shape project requirements; and wrote numerous guides on how to maximise investment in the product. I also drove the development of external marketing themes, thought leadership, interviewing customers, and shaping external event content.
Marketing, Design, Training, Leadership, Event, Consulting, Analytics, Service, Content, Community, Development, Processes, Change management, Digital Strategy, Business development, Operations
2009 - 2014
job
Owner, Thinking Apart
HSBC.
Set up the consulting business covering a variety of areas including customer research, design-led consultancy to development of customer intranets and digital workplaces. Clients included BP, Rolls-Royce, HSBC, RIM BlackBerry, AXA PPP healthcare international, Barclays Global Investors, Morgan Crucible, British Red Cross, Design and Artists Copyright Society (DACS), National Endowment for Science, Technology and the Arts (NESTA).
Design, Research, Consulting, Technology, Development, Science, International, LED, UP
2004 - 2008
freelance
Business consultant, cScape
Carbon Trust, RICS, Royal College of Physicians.
I started as an information architect, ending up leading client business strategy and consulting, based on my design experience. Clients included the Carbon Trust, RICS, Royal College of Physicians, RNIB.
Design, Business strategy, Consulting, UP
2000 - 2001
job
Information architect
unknown.
SiegelGale
1999 - 2000
job
Senior Interface designer
unknown.
Wheel
1997 - 1999
job
Web designer
64k Ltd.
Web
1995 - 1996
temp
president, Falmouth College of Arts
Student Union.
President
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