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Senior Project Manager, Scrum Master and CI Manager
Brian Lindsay
,
GREENOCK, United Kingdom
Experience
Other titles
Skills
I'm offering
Senior Project Manager / Consultant, highly-able, versatile & commercially-astute, with 10+ years of experience leading multi-national teams & projects, building sustainable, capable & data-driven businesses.
MBA-qualified as a professional, with strong insight into the business and financial impact of programmes.
Project, Programme and Portfolio Leadership Business Change & Transformation Delivery
Senior Stakeholder Management & Engagement Business Readiness & Impact Assessments
Budget Management (£1m+) & Financial Control Organisational Design & Target Operating Models
Business Case Creation & Benefits Realisation Business Process Improvement & Automation
Full Project Lifecycle Management & Delivery Operational Excellence & Cost Optimisation
Best Practice Methodologies, Agile, Six Sigma, Lean Systems Design, Implementation & Integration
PMO Set-up, Governance, Controls & Reporting Cross-Functional Team Management & Coaching
Regulatory Compliance and Risk Management Effective Communication and Influencing Skills
MBA-qualified as a professional, with strong insight into the business and financial impact of programmes.
Project, Programme and Portfolio Leadership Business Change & Transformation Delivery
Senior Stakeholder Management & Engagement Business Readiness & Impact Assessments
Budget Management (£1m+) & Financial Control Organisational Design & Target Operating Models
Business Case Creation & Benefits Realisation Business Process Improvement & Automation
Full Project Lifecycle Management & Delivery Operational Excellence & Cost Optimisation
Best Practice Methodologies, Agile, Six Sigma, Lean Systems Design, Implementation & Integration
PMO Set-up, Governance, Controls & Reporting Cross-Functional Team Management & Coaching
Regulatory Compliance and Risk Management Effective Communication and Influencing Skills
Markets
United States
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
temp
PROGRAMME MANAGER (CONTRACT)
SThree Recruitment.
SThree Recruitment.
Responsible for overall programme management including establishing PMO and improving processes
• Collaborating up to C-level & with direct reports to shape strategy & enable the global vision into 2022
• Scoped and prioritised 26 business cases for ROI & baselined performance, gaining buy-in for change
• Developed the 'transformation blueprint' to deliver 2022 commitments across shareholders & markets
• Set-up a global change function with 3,000+ people across 16 countries, 44 locations and 11 brands
• Build enterprise PMO, governance, methods and tools, monitoring and controlling the 'in-life' portfolio
• Deployed global consultancy function to drive improvement & innovation, and identified dependencies
• Facilitated benefits management, stopping non-value activities and recording necessary impairments
• Established the 'right conditions for success' by developing, strengthening and supporting the team
• Championed global process automation capability as a 'lever for transformation', delivering change
University of Glasgow
• Collaborating up to C-level & with direct reports to shape strategy & enable the global vision into 2022
• Scoped and prioritised 26 business cases for ROI & baselined performance, gaining buy-in for change
• Developed the 'transformation blueprint' to deliver 2022 commitments across shareholders & markets
• Set-up a global change function with 3,000+ people across 16 countries, 44 locations and 11 brands
• Build enterprise PMO, governance, methods and tools, monitoring and controlling the 'in-life' portfolio
• Deployed global consultancy function to drive improvement & innovation, and identified dependencies
• Facilitated benefits management, stopping non-value activities and recording necessary impairments
• Established the 'right conditions for success' by developing, strengthening and supporting the team
• Championed global process automation capability as a 'lever for transformation', delivering change
Innovation, ROI, Automation, PMO, C, Controlling, Management, Business cases, Transformation, Monitoring, Enterprise, Processes, UP, Manager
2018 - 2018
temp
PROJECT MANAGER (CONTRACT), Legal & General
unknown.
Responsible for overall project management across various key projects to deliver business outcomes
• Full lifecycle project management across 3 key projects, with a budget of £1.1m & benefits of £2m p.a.
• Built and initiated self-service programme including business case sign-off, governance, QA & planning
• Engaged with 'C-level' Executives and established the RPA operating model to ensure strategy delivery
• Automated regulatory reporting across key lifecycle stages, improving delivery speed and reducing cost
• Instrumental in the successful transition of PMO from Hove to Birmingham, supporting project delivery
• Achieved success in stablishing, codifying & embedding Agile project delivery methods and standards
• Full lifecycle project management across 3 key projects, with a budget of £1.1m & benefits of £2m p.a.
• Built and initiated self-service programme including business case sign-off, governance, QA & planning
• Engaged with 'C-level' Executives and established the RPA operating model to ensure strategy delivery
• Automated regulatory reporting across key lifecycle stages, improving delivery speed and reducing cost
• Instrumental in the successful transition of PMO from Hove to Birmingham, supporting project delivery
• Achieved success in stablishing, codifying & embedding Agile project delivery methods and standards
Project Management, Project Manager, Budget, Agile, PMO, C, Management, QA, Service, Business Case, RPA, Regulatory, Manager
2017 - 2017
temp
PROJECT MANAGER (CONTRACT)
RBS / Sainsbury's Bank.
Responsible for all aspects of project leadership and delivery within an expanding UK retail bank
• End-to-end project management activity, covering project prioritisation, planning, scope and budgets
• Full remit for programme and project governance, programme identification & business case delivery
• Oversaw portfolio definition in support of the 2018 change agenda, including ExCo submission activity
• End-to-end project management activity, covering project prioritisation, planning, scope and budgets
• Full remit for programme and project governance, programme identification & business case delivery
• Oversaw portfolio definition in support of the 2018 change agenda, including ExCo submission activity
Project Management, Project Manager, Retail, Leadership, Management, Business Case, Support, Manager
2017 - 2017
temp
PROJECT MANAGER (CONTRACT)
RBS Personal & Business Banking.
Responsible for supporting rebrand and operating model design initiative across Tier 1 Global Bank
• Full project lifecycle management and delivery, including engaging with key stakeholders across RBS
• Established outcomes, defined roadmap and entrenched new Agile methods and deployment plans
• Coached and supported business leads in best practice methods, including in Lean & Agile processes
• Set-up governance, engaged with programme identification and created the business cases for change
• Defined portfolio for 2018 change agenda through all 5 phases including ExCo submissions & planning
• Full project lifecycle management and delivery, including engaging with key stakeholders across RBS
• Established outcomes, defined roadmap and entrenched new Agile methods and deployment plans
• Coached and supported business leads in best practice methods, including in Lean & Agile processes
• Set-up governance, engaged with programme identification and created the business cases for change
• Defined portfolio for 2018 change agenda through all 5 phases including ExCo submissions & planning
Design, Project Manager, Agile, Deployment, Lean, Management, Business cases, Processes, UP, Manager
2012 - 2016
job
PROJECT MANAGER / DELIVERY LEAD
RBS Group.
Responsible for implementing standards for business improvement and leading improvement projects
• Developed methods for business improvement, quality and knowledge management and development
• Utilised Agile Scrums, coaching, training and mentoring teams through sprints to address root causes
• Consulted, trained and mentored Transformation Leads & Heads to deliver overall business outcomes
• Led implementation and continuous improvement of QMS, QA, governance, standards and methods
• Led various Agile & Lean improvement projects across functional areas targeting £250k p.a. benefits
• Drove business improvement via consulting, and designed & improved QMS & dashboards to drive CI
Key achievements and business outcomes include:
• Boosted over 450k customer interactions through the delivery of employee engagement improvements
• Delivered £4.6m in financial benefits and 250 business controls improvements during first half of 2016
• Quality management and assurance, increasing utilisation & stakeholder engagement & saving £240k
• Led and coached multinational Agile Scrum teams across various shortened deadlines, saving £650k
• Managed development & training of a standard approach across operating model improvement activity
• Designed & implemented portfolio & programme management frameworks using Agile Scrum methods
• Standardised project scoping, saving £50k & built sustainable QMS saving over £400k within first year
• Oversaw value stream mapping, failure modes effects analysis and future state design, saving £800k
• Trained, mentored and coached 3 SMEs to Six-Sigma Green Belt, and coached Programme Managers
• Developed methods for business improvement, quality and knowledge management and development
• Utilised Agile Scrums, coaching, training and mentoring teams through sprints to address root causes
• Consulted, trained and mentored Transformation Leads & Heads to deliver overall business outcomes
• Led implementation and continuous improvement of QMS, QA, governance, standards and methods
• Led various Agile & Lean improvement projects across functional areas targeting £250k p.a. benefits
• Drove business improvement via consulting, and designed & improved QMS & dashboards to drive CI
Key achievements and business outcomes include:
• Boosted over 450k customer interactions through the delivery of employee engagement improvements
• Delivered £4.6m in financial benefits and 250 business controls improvements during first half of 2016
• Quality management and assurance, increasing utilisation & stakeholder engagement & saving £240k
• Led and coached multinational Agile Scrum teams across various shortened deadlines, saving £650k
• Managed development & training of a standard approach across operating model improvement activity
• Designed & implemented portfolio & programme management frameworks using Agile Scrum methods
• Standardised project scoping, saving £50k & built sustainable QMS saving over £400k within first year
• Oversaw value stream mapping, failure modes effects analysis and future state design, saving £800k
• Trained, mentored and coached 3 SMEs to Six-Sigma Green Belt, and coached Programme Managers
Consulting, Manager, LED, Sigma, Value stream mapping, Development, Transformation, Implementation, Quality Management, QA, Management, Design, Employee Engagement, Lean, Continuous improvement, Mentoring, Agile, Training, Scrum, Coaching, Project Manager
2009 - 2012
job
CUSTOMER EXPERIENCE & CONTINUOUS IMPROVEMENT MANAGER
CityPark Technologies Ltd.
Responsible for resolving business issues, driving customer satisfaction efficiency and effectiveness
• Managed risks to ensure regulatory compliance, providing units with Lean solutions to meet key goals
• Oversaw and directed initiatives and tactical process improvements to deliver greater value to clients
• Delivered end-to-end process review of quality & compliance, saving £15k pa and providing feedback
• Successfully implemented new quality framework, delivering 30% improvement in first-time resolution
• Realised 10% cost reductions and productivity improvements of 18%+ within first three months of role
• Designed and trained on new call handling standards, increasing sales 20% & premiums by £1.5m p.a.
• Managed risks to ensure regulatory compliance, providing units with Lean solutions to meet key goals
• Oversaw and directed initiatives and tactical process improvements to deliver greater value to clients
• Delivered end-to-end process review of quality & compliance, saving £15k pa and providing feedback
• Successfully implemented new quality framework, delivering 30% improvement in first-time resolution
• Realised 10% cost reductions and productivity improvements of 18%+ within first three months of role
• Designed and trained on new call handling standards, increasing sales 20% & premiums by £1.5m p.a.
Customer experience, Continuous improvement, Lean, Sales, Compliance, Regulatory, Framework, ON, Manager
2007 - 2008
job
SERVICE DELIVERY MANAGER
BSkyB.
Responsible for service delivery leadership, transforming the overall customer & employee experience
• Managed, led and motivated 850 FTEs, with product responsibility across Broadband & Talk services
• Oversaw & drove the customer experience through staff coaching, review & continuous improvement
• Worked across business functions to develop initiatives to improve customer & employee experiences
• Agreed communication plans and aligned system requirements, skill & knowledge levels with business
• Implemented Lean call evaluation improvements to realise improvements in first time resolution rates
• Substituted events for change model stages, removing 48k monthly calls & transfers, saving £1.2m pa
• Developed problem-solving events and performance management improving cost efficiency up to 63%
• Increased coaching to 11.5%, reduced absence to 8.4% & unproductive time from 35% down to 21%+
Early career details include
• Managed, led and motivated 850 FTEs, with product responsibility across Broadband & Talk services
• Oversaw & drove the customer experience through staff coaching, review & continuous improvement
• Worked across business functions to develop initiatives to improve customer & employee experiences
• Agreed communication plans and aligned system requirements, skill & knowledge levels with business
• Implemented Lean call evaluation improvements to realise improvements in first time resolution rates
• Substituted events for change model stages, removing 48k monthly calls & transfers, saving £1.2m pa
• Developed problem-solving events and performance management improving cost efficiency up to 63%
• Increased coaching to 11.5%, reduced absence to 8.4% & unproductive time from 35% down to 21%+
Early career details include
Coaching, Customer experience, Performance Management, Continuous improvement, Lean, Leadership, Management, Service, Service Delivery Manager, ON, LED, Service Delivery, UP, Manager
2005 - 2007
freelance
Self-Employed Consultant / Owner
BL Consulting Services Ltd.
2003 - 2005
job
Senior Learning Advisor
T-Mobile.
My education
2004
-
2006
University of Glasgow
MBA, Business Administration
MBA, Business Administration
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