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Experienced Analyst specialising in reporting
Ajani Agard
,
Birmingham, United Kingdom
Experience
Other titles
Skills
I'm offering
I have 5 Years Experience in the IT industry and work with some of the largest IT companies across the globe. I am skilled in Reporting Analytics of both Descriptive and Prescriptive data. I am skilled with SQL, Python, VBA and PHP programming languages. I have worked on many IT projects from across EMEA and on developing and administering some complex Professional Services Automation PSA tools. I have also worked with governmental agencies and charities providing services to enhance their worker and customer experience.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2020
job
Business Operations Analyst II
FICO.
Creation of excel reports Excel reports involving pivot tables and macros for the Global
Ops departments based on business criteria
• Creation of SQL procedures and to retrieve data from the database for creating reports.
• Testing of newer versions of software and supporting the Global Ops department with issues surrounding the functionality of the tool.
• Creating PowerPoint guides for Project Managers regarding use of the PSA software.
• Liaising with the vendors on issue/bug with the software and seeking solutions which
they have incorporated into their core product.
Ops departments based on business criteria
• Creation of SQL procedures and to retrieve data from the database for creating reports.
• Testing of newer versions of software and supporting the Global Ops department with issues surrounding the functionality of the tool.
• Creating PowerPoint guides for Project Managers regarding use of the PSA software.
• Liaising with the vendors on issue/bug with the software and seeking solutions which
they have incorporated into their core product.
Sql, Excel, Powerpoint, Operations, Database, Analyst, Testing, Software
2018 - 2019
freelance
PMO Support Analyst
Randstad Sourceright.
(Contractor)
• Develop and implement processes to help streamline everyday tasks using Lean
methodology, maintain ITIL processes and upgrade Management Information Systems
on UAT and Production environments.
• Liaising with the MI Team in London to create MI packs for QBRs and help RBPs tell a
story based on data
• Ensuring compliance for all candidates by offered a position at Siemens and ensuring
they are fully compliant prior to start date. Responsible for two members of staff from
the 1st line team in Budapest, Hungary that handle all first line queries under the Siemens contract.
• Develop and implement processes to help streamline everyday tasks using Lean
methodology, maintain ITIL processes and upgrade Management Information Systems
on UAT and Production environments.
• Liaising with the MI Team in London to create MI packs for QBRs and help RBPs tell a
story based on data
• Ensuring compliance for all candidates by offered a position at Siemens and ensuring
they are fully compliant prior to start date. Responsible for two members of staff from
the 1st line team in Budapest, Hungary that handle all first line queries under the Siemens contract.
ITIL, PMO, Lean, Management, Compliance, Support, Analyst, Production, Processes
2017 - 2018
freelance
Information Systems Analyst
Amplexor.
(Contractor)
• Develop and implement agreed changes, maintain ITIL processes and upgrade
Management Information Systems on all DEV, UAT and Production environments. And
training in the use of Xtractions MI Reporting and Landesk/Ivanti ITSM.
07554746185 Aj_rugger@hotmail.co.uk
• Implement projects with External Clients in line with data protection and company
policies, within time and budget.
• Liaising with the relevant support groups and stake holders on the changes required,
developing requirements and ensuring CAB is aware of any emergency changes for
implementation while supporting internal and external users with Access to these
Applications and ensuring it is always available.
• Develop and implement agreed changes, maintain ITIL processes and upgrade
Management Information Systems on all DEV, UAT and Production environments. And
training in the use of Xtractions MI Reporting and Landesk/Ivanti ITSM.
07554746185 Aj_rugger@hotmail.co.uk
• Implement projects with External Clients in line with data protection and company
policies, within time and budget.
• Liaising with the relevant support groups and stake holders on the changes required,
developing requirements and ensuring CAB is aware of any emergency changes for
implementation while supporting internal and external users with Access to these
Applications and ensuring it is always available.
Budget, ITIL, Training, Management, Data protection, It, Implementation, Support, Analyst, Production, Processes
2016 - 2017
job
Service Desk Analyst
Interserve.
(Project Co-ordinator - Secondment)
• Maintenance of users through Active Directory
• Adhering to SLAs and ensuring first contact resolution
• Liaising with the relevant support groups to resolve incident / bugs in MS Team
• Maintenance of users through Active Directory
• Adhering to SLAs and ensuring first contact resolution
• Liaising with the relevant support groups to resolve incident / bugs in MS Team
Active Directory, Service, Support, Analyst
2015 - 2016
freelance
Service Desk Analyst
Capgemini UK.
(Contractor)
• Maintenance of users through Active Directory
• Adhering to SLAs and ensuring first contact resolution and escalating incidents to the relevant support groups
• Supporting users with Backup shares, team folders, and share sites and sending any
breached incidents to Incident Management for investigation.
• Maintenance of users through Active Directory
• Adhering to SLAs and ensuring first contact resolution and escalating incidents to the relevant support groups
• Supporting users with Backup shares, team folders, and share sites and sending any
breached incidents to Incident Management for investigation.
Active Directory, Management, Service, Support, Analyst, Incident Management, Backup
My education
University of Gloucestershire
N/a, Strategy and Management (Minor in Management, Research)
N/a, Strategy and Management (Minor in Management, Research)
University of West London
Computing and Information Systems, Information systems
Computing and Information Systems, Information systems
?
-
2003
n/a
GCSEs, Including English and Maths
GCSEs, Including English and Maths
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