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jobs
Freelance Charity Consultant
Victoria Jones
,
Colwyn Bay, United Kingdom
Experience
Other titles
Skills
I'm offering
An accomplished programme development specialist with a proven track record of developing and leading on successful multi
site, person centred programmes within the not for profit sector. With a career focussing on the design and delivery of beneficiary
led programmes that support the emotional well being of service users living with long term chronic or life limiting conditions
and/or experiencing social disadvantage. I have extensive networks across the voluntary sector and am fully engaged in current
approaches, practices and processes and can add value by bringing realistic and innovative solutions and fresh ideas to the table.
site, person centred programmes within the not for profit sector. With a career focussing on the design and delivery of beneficiary
led programmes that support the emotional well being of service users living with long term chronic or life limiting conditions
and/or experiencing social disadvantage. I have extensive networks across the voluntary sector and am fully engaged in current
approaches, practices and processes and can add value by bringing realistic and innovative solutions and fresh ideas to the table.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Programme Manager
Dreams Come True.
is a national charity that fulfills the dreams of children and young adults with serious or life limiting conditions,
dreams which can include specialist equipment, supported travel or once in a lifetime experiences. The Hidden Communities
programme was born out of the realisation that dream beneficiaries from economically deprived backgrounds made up less that
3% of overall dreams identified and delivered. Funded with a £1.2m grant from The Kentown Wizard Foundation, the Programme
Manager Role was created to implement the programme from initial concept document to delivery of yearly targets (up to 5 years), with the additional benefit of creating and implementing modern working practices that can be utilised across the existing core
programme:
● Created all project plans and methodologies, consultation papers, operational manual, policies and procedures,
fundraising strategy for programme to become self sustaining over 4 years.
● Identified and developed partnerships organisations across the 3 programme regions to ensure targeted referrals were
received from professionals working closely with potential beneficiaries, local panels were created in partnership with Birmingham Children's Trust, Birmingham Children's Hospital, Manchester Early Help Services at Manchester City
Council and Glasgow City Council.
● Researched, procured and implemented a number of new IT systems across the charity including Team Kinetic; an online
cloud based volunteering portal, to support the recruitment, retention and engagement of volunteers across the UK. This
included an additional suite of online training. In partnership with Webphoria, I designed and implemented a bespoke
cloud based interactive portal for dream families; families can log on to the portal to share their experiences of the dreams
processes, upload multi media (for marketing and promotion), and score wellbeing/emotional distance travelled enabling
us to collect quantitative data around the impact of the dreams experience for families (previously only anecdotal evidence
was collated.
● I oversaw the implementation of a number of smaller initiatives such as the use of QR codes and mobile contactless
devices for fundraising and a paperless referral system.
● I recruited and currently manage a team of 4 Regional Coordinators and a Dreams Coordinator with the programme
launching simultaneously across Manchester, Glasgow and Birmingham in month 6, with dreams delivered in month 7.
● Year 1 targets were exceeded, all programme milestones reached on/ahead of time such as the framework, recruitment
and dream delivery.
● Volunteer numbers had a Target of 76 with the actual figure reached, 98. Appropriate dream referrals submitted had a
Target of 55, actual dream referrals totalled 78 and as a result, continuation funding for another year was secured.
● Member of Senior Leadership and Management Team, advising on organisational restructuring, modernisation and D&I
reporting to Board of Trustees and the board of the funding body on programme progress.
dreams which can include specialist equipment, supported travel or once in a lifetime experiences. The Hidden Communities
programme was born out of the realisation that dream beneficiaries from economically deprived backgrounds made up less that
3% of overall dreams identified and delivered. Funded with a £1.2m grant from The Kentown Wizard Foundation, the Programme
Manager Role was created to implement the programme from initial concept document to delivery of yearly targets (up to 5 years), with the additional benefit of creating and implementing modern working practices that can be utilised across the existing core
programme:
● Created all project plans and methodologies, consultation papers, operational manual, policies and procedures,
fundraising strategy for programme to become self sustaining over 4 years.
● Identified and developed partnerships organisations across the 3 programme regions to ensure targeted referrals were
received from professionals working closely with potential beneficiaries, local panels were created in partnership with Birmingham Children's Trust, Birmingham Children's Hospital, Manchester Early Help Services at Manchester City
Council and Glasgow City Council.
● Researched, procured and implemented a number of new IT systems across the charity including Team Kinetic; an online
cloud based volunteering portal, to support the recruitment, retention and engagement of volunteers across the UK. This
included an additional suite of online training. In partnership with Webphoria, I designed and implemented a bespoke
cloud based interactive portal for dream families; families can log on to the portal to share their experiences of the dreams
processes, upload multi media (for marketing and promotion), and score wellbeing/emotional distance travelled enabling
us to collect quantitative data around the impact of the dreams experience for families (previously only anecdotal evidence
was collated.
● I oversaw the implementation of a number of smaller initiatives such as the use of QR codes and mobile contactless
devices for fundraising and a paperless referral system.
● I recruited and currently manage a team of 4 Regional Coordinators and a Dreams Coordinator with the programme
launching simultaneously across Manchester, Glasgow and Birmingham in month 6, with dreams delivered in month 7.
● Year 1 targets were exceeded, all programme milestones reached on/ahead of time such as the framework, recruitment
and dream delivery.
● Volunteer numbers had a Target of 76 with the actual figure reached, 98. Appropriate dream referrals submitted had a
Target of 55, actual dream referrals totalled 78 and as a result, continuation funding for another year was secured.
● Member of Senior Leadership and Management Team, advising on organisational restructuring, modernisation and D&I
reporting to Board of Trustees and the board of the funding body on programme progress.
Support, Manager, UP, Portal, Processes, Framework, QR codes, Online, Retention, Coordinator, Marketing, Implementation, It, Recruitment, Less, Management, Leadership, Cloud, Training, Fundraising
2011 - ?
freelance
Freelance Consultant/Trainer/Facilitator
unknown.
Providing consultancy services to public, commercial and voluntary sector organisations around strategic development,
service user involvement/consultation and critical friend services
● Devising and delivering bespoke training courses on a variety of social care subjects
● Disability Benefit Claimant tribunal representative - representing DLA/PIP claimants in tribunal settings, preparing relevant
documentation and liaising with medical and social care professionals to ensure the nest outcome for clients
service user involvement/consultation and critical friend services
● Devising and delivering bespoke training courses on a variety of social care subjects
● Disability Benefit Claimant tribunal representative - representing DLA/PIP claimants in tribunal settings, preparing relevant
documentation and liaising with medical and social care professionals to ensure the nest outcome for clients
Training, Service, Facilitator, Development, Social
2018 - 2019
volunteer
National Volunteering Manager
Healthcare and Fundraising.
Sue Ryder is a national charity providing, palliative, neurological and bereavement support via a network of hospices, residential
neurological centres and outreach services. The Volunteer Manager role was created to consolidate and streamline volunteering
services across the organisation, ensuring CQC compliance relating to volunteering within healthcare settings and to develop a
new tailored volunteering structure to support the newly developed South Oxfordshire Palliative Care Hub, providing tailored
volunteer support to those receiving EoL care in the community:
● Worked alongside UK wide Hospice Directors to matrix manage Volunteer Managers and Coordinators including the Befriending and Therapeutic Support Team. The aim was to improve cross hospice communication and embed a
consistent standard across the organisation, including the introduction of a lone working system to improve safety of volunteers, carrying out an internal audit measuring volunteering standards in our healthcare centres against CQC
guidelines. This was in part achieved by creating a virtual team using video conferencing to regularly hold practice sharing
forums, team meetings, with overall responsibility for over 1500 volunteers.
● Created a new inclusive asset based community volunteering Model (Giving Gateway) which removed barriers
traditionally associated with volunteering, and improved the scope and flexibility of the organisational volunteer offer by
allowing for volunteering interactions based outside of structured roles.
● Managed a successful pilot and roll out of the use of Community Payback volunteering in a supervised and supported
programme of building and ground maintenance in Stagenhoe Neurological Centre.
neurological centres and outreach services. The Volunteer Manager role was created to consolidate and streamline volunteering
services across the organisation, ensuring CQC compliance relating to volunteering within healthcare settings and to develop a
new tailored volunteering structure to support the newly developed South Oxfordshire Palliative Care Hub, providing tailored
volunteer support to those receiving EoL care in the community:
● Worked alongside UK wide Hospice Directors to matrix manage Volunteer Managers and Coordinators including the Befriending and Therapeutic Support Team. The aim was to improve cross hospice communication and embed a
consistent standard across the organisation, including the introduction of a lone working system to improve safety of volunteers, carrying out an internal audit measuring volunteering standards in our healthcare centres against CQC
guidelines. This was in part achieved by creating a virtual team using video conferencing to regularly hold practice sharing
forums, team meetings, with overall responsibility for over 1500 volunteers.
● Created a new inclusive asset based community volunteering Model (Giving Gateway) which removed barriers
traditionally associated with volunteering, and improved the scope and flexibility of the organisational volunteer offer by
allowing for volunteering interactions based outside of structured roles.
● Managed a successful pilot and roll out of the use of Community Payback volunteering in a supervised and supported
programme of building and ground maintenance in Stagenhoe Neurological Centre.
Video, Audit, Compliance, Network, Support, Safety, Community, Organization, Audit, Manager
2015 - 2018
job
Community Inclusion Manager, Welsh Government Tackling Poverty Programme
A Welsh Government.
programme designed to improve the lives of those living within the most economically deprived communities in Wales (according to the WIMD). The organisation focussed on employability, health, educational attainment, aspiration levels
and the reduction of social isolation. My role was to research, develop and implement evidence based programmes to increase
participation in activities and support the growth of existing activities within the core programme, whilst supporting the transition
from a community development to a target driven programme:
● I led on numerous volunteer led, cross themed projects including; the Urban Smallholdings Project, Social Enterprises,
Into Construction Education and Placement Programme in partnership with Wilmott Dixon Construction and Denbighshire
Council, piloting and rolling out of Social Prescribing Project in partnership with British Red Cross and Primary Care
Trusts and Living Well Project in partnership with Mind; providing a weekly drop in service including a foodbank, welfare
rights, Citizens Advice and Job Centres Plus representatives.
and the reduction of social isolation. My role was to research, develop and implement evidence based programmes to increase
participation in activities and support the growth of existing activities within the core programme, whilst supporting the transition
from a community development to a target driven programme:
● I led on numerous volunteer led, cross themed projects including; the Urban Smallholdings Project, Social Enterprises,
Into Construction Education and Placement Programme in partnership with Wilmott Dixon Construction and Denbighshire
Council, piloting and rolling out of Social Prescribing Project in partnership with British Red Cross and Primary Care
Trusts and Living Well Project in partnership with Mind; providing a weekly drop in service including a foodbank, welfare
rights, Citizens Advice and Job Centres Plus representatives.
Research, Service, Growth, Support, Community, Development, Health, Organization, Social, LED, Manager
2007 - 2010
job
Client Services Coordinator
Body Positive.
Body positive was an organisation providing emotional, psycho social and practical support to those living with HIV and AIDS in and around Cheshire. In 2007, a grant of £137,000 was awarded to extend the service to those living in North Wales. The Client
Services Coordinator was responsible for the creation of a new, holistic, person centred support service for those living with HIV
across North Wales:
● Recruited multidisciplinary team of both paid and unpaid staff including but not exclusively, Social Workers, Therapists,
Counsellors and Peer Supporters to work in both a clinical outreach setting and an centre based drop in service
● Acted as advisor and expert witness to Welsh Assembly Government on matters relating to discrimination within the heathcare sector, with all reccommendations being included in the final WG report
● Created a Bespoke Expert Patient Programme for those living with HIV (in partnership with EPP Wales, which allowed
patients to attend the programme without the fear of having to disclose their diagnosis and the associated stigma.
● Worked successfully with the local health board and clinicians to improve attendance at HIV specific clinics and adherence
to medical regimes, by setting up patient consultation groups to identify barriers to attendance and acting as a patient
representative on clinical commissioning groups.
Services Coordinator was responsible for the creation of a new, holistic, person centred support service for those living with HIV
across North Wales:
● Recruited multidisciplinary team of both paid and unpaid staff including but not exclusively, Social Workers, Therapists,
Counsellors and Peer Supporters to work in both a clinical outreach setting and an centre based drop in service
● Acted as advisor and expert witness to Welsh Assembly Government on matters relating to discrimination within the heathcare sector, with all reccommendations being included in the final WG report
● Created a Bespoke Expert Patient Programme for those living with HIV (in partnership with EPP Wales, which allowed
patients to attend the programme without the fear of having to disclose their diagnosis and the associated stigma.
● Worked successfully with the local health board and clinicians to improve attendance at HIV specific clinics and adherence
to medical regimes, by setting up patient consultation groups to identify barriers to attendance and acting as a patient
representative on clinical commissioning groups.
Service, Support, Coordinator, Health, Organization, Social, UP
My education
n/a
GCSEs, Grades A-C including English and Maths
GCSEs, Grades A-C including English and Maths
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