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jobs
James Drake
,
West Malling, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2020 - 2020
job
Specialist
Dashboards.
Full-time Employment
• BCS Level 3
Certificate In Salt Digital Recruitment Agency (Salesforce Admin And Trainer,
Programming Contract Position) (April 2020 to July 2020):
• BCS Level 3 • Providing 1st line support of Salesforce across Salt, logging
Software and tracking change requests, bugs and fixes through to Development resolution.
Context & Methodologies • Managing new user set up and training.
• 120+ Trailhead • Creation and modification of reports and dashboards
Badges based on business requirements from different
departments.
• Passed Internal
App Builder Test • Creating and maintaining support and training
(Cognizant) documentation related to new and existing Salesforce
functionality.
• Google Certified
In Marketing • Contributing to Salt's projects and business process
improvements.
• BCS Level 3
Certificate In Salt Digital Recruitment Agency (Salesforce Admin And Trainer,
Programming Contract Position) (April 2020 to July 2020):
• BCS Level 3 • Providing 1st line support of Salesforce across Salt, logging
Software and tracking change requests, bugs and fixes through to Development resolution.
Context & Methodologies • Managing new user set up and training.
• 120+ Trailhead • Creation and modification of reports and dashboards
Badges based on business requirements from different
departments.
• Passed Internal
App Builder Test • Creating and maintaining support and training
(Cognizant) documentation related to new and existing Salesforce
functionality.
• Google Certified
In Marketing • Contributing to Salt's projects and business process
improvements.
Marketing, Training, Salesforce, Test, Recruitment, Support, Development, Software, Google, App, UP
2019 - 2020
job
Project Manager And Salesforce Admin
Lucas UK Group.
I've introduced Salesforce to Lucas and have been using
the platform as much as possible to make the business run
effectively.
• Dealing with clients on a daily basis whilst managing a
budget.
• Supporting 200+ colleagues dealing with internal/external
IT issues for the whole company.
• Assisting with the innovation behind the company and driving the company forward with technology and learning
new skills.
• Using excel effectively to assist with data storage.
• Keeping track of payments to ensure VAT is a recoverable
expense.
• Cost benefit analysis is required to complete tasks, but to save money and deliver the required outcome.
• Dealing with a wide vareity of tasks and having the ability
to pritorize accordingly.
the platform as much as possible to make the business run
effectively.
• Dealing with clients on a daily basis whilst managing a
budget.
• Supporting 200+ colleagues dealing with internal/external
IT issues for the whole company.
• Assisting with the innovation behind the company and driving the company forward with technology and learning
new skills.
• Using excel effectively to assist with data storage.
• Keeping track of payments to ensure VAT is a recoverable
expense.
• Cost benefit analysis is required to complete tasks, but to save money and deliver the required outcome.
• Dealing with a wide vareity of tasks and having the ability
to pritorize accordingly.
Excel, Project Manager, Budget, Innovation, Salesforce, Technology, It, Storage, Cost benefit, Data Storage, Manager
2017 - 2018
internship
Apprenticeship
Cognizant Technology Solutions.
6 weeks training in Barcelona which consisted of creating
reports, dashboards, workflows, controlling the clients
Salesforce platform to increase revenue/ marketing
presence and website creation on the Force.com.
• Assisted with producing the user guides for a global real
estate services company.
• Training colleagues to understand the Salesforce
platform and pass certifications with training material.
• Experience with the usual administration duties such as
reports, dashboards, users, roles, profiles, groups,
accounts, contacts, record types, sharing rules, custom
objects, picklists, fields, triggers and page layout
customisation to support vital business functions.
• Used workflows to ensure business procedures remain
automated and to alert opportunties above a certain
value.
• Successfully participated in group projects, which
involved presenting the solution in front of the clients
using lightining and classic.
• Evaluating and testing new Salesforce software that has
been released to provide colleagues with a better
understanding of the system and how they can utlise the tools in their existing roles.
reports, dashboards, workflows, controlling the clients
Salesforce platform to increase revenue/ marketing
presence and website creation on the Force.com.
• Assisted with producing the user guides for a global real
estate services company.
• Training colleagues to understand the Salesforce
platform and pass certifications with training material.
• Experience with the usual administration duties such as
reports, dashboards, users, roles, profiles, groups,
accounts, contacts, record types, sharing rules, custom
objects, picklists, fields, triggers and page layout
customisation to support vital business functions.
• Used workflows to ensure business procedures remain
automated and to alert opportunties above a certain
value.
• Successfully participated in group projects, which
involved presenting the solution in front of the clients
using lightining and classic.
• Evaluating and testing new Salesforce software that has
been released to provide colleagues with a better
understanding of the system and how they can utlise the tools in their existing roles.
Marketing, Layout, Administration, Training, Salesforce, Controlling, Website, Support, Presenting, Testing, Software, Business procedures
My education
Sackville School
Secondary, Education
Secondary, Education
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