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Organised and Creative Instructional Designer for L&D Roles
Sasha Leone
,
Peer, Belgium
Experience
Other titles
Skills
I'm offering
A motivated and proactive individual with vast experience in designing E-Learning courses and digital solutions. Accomplished communicator with a reputation of delivering excellent customer service, creating end-to-end training programmes and effectively managing stakeholders.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
job
L&D Digital Learning Designer UK&I | Hays Specialist Recruitment
unknown.
• Managing L&D Intranet pages including all digital learning content e.g. guides, modules and webinars.
• Working closely with stakeholders across the business (Marketing, Directors, IT, Consultants) to understand business needs and develop learning materials to support Project Management and Change Management.
• Ensuring eLearning content is up to date and introducing video content (scripting, directing, recording and editing).
• Responsible for implementing SCORM compliant Articulate 360 across the business including supplier research and onboarding.
• Consulting the business on new technology trends and blended learning techniques.
• Working closely with IT to ensure the smooth transition between old and new technologies.
• Training business owners to use the new Learning Management System and Authoring Tools.
• Upgrading current eLearning courses and creating new suite of online modules to address learning gaps.
• Delivering classroom and webinar training to upskill staff in new internal technologies.
• Working closely with stakeholders across the business (Marketing, Directors, IT, Consultants) to understand business needs and develop learning materials to support Project Management and Change Management.
• Ensuring eLearning content is up to date and introducing video content (scripting, directing, recording and editing).
• Responsible for implementing SCORM compliant Articulate 360 across the business including supplier research and onboarding.
• Consulting the business on new technology trends and blended learning techniques.
• Working closely with IT to ensure the smooth transition between old and new technologies.
• Training business owners to use the new Learning Management System and Authoring Tools.
• Upgrading current eLearning courses and creating new suite of online modules to address learning gaps.
• Delivering classroom and webinar training to upskill staff in new internal technologies.
Consulting, UP, Online, Support, Digital learning, It, Recruitment, Content, Technology, Management, Marketing, Onboarding, Scripting, Training, Research, Video, Video content, Project Management, Change management
2017 - 2018
job
Vendor Management, Account Manager
Hays Talent Solutions.
• In charge of implementing the recruitment process for the new account, Bupa - IT, Finance and Insurance divisions.
• Building integral relationships with stakeholders, hiring managers, suppliers and onsite recruitment partners.
• Managing expectations and fairly distributing priorities to over 90 suppliers, maintaining neutrality across the account as per
contractual terms.
• Delivering Vendor Management strategy of adhering to agreed SLA's, KPI's and timelines.
• Overseeing that client's requirements were met in terms of standard of candidates, interviews secured and offers negotiated in time.
• Creating and distributing informative client guides for candidates on compliance, contractual terms and introductions to systems.
• Working closely with developers and testers to integrate changes in the chosen Vendor Management software as per the business
and stakeholder requirements.
• Problem solving with internal and Bupa payroll, the Candidate Care team and suppliers to ensure correct payment and invoicing.
• Training new staff, including an offshore team on systems, account needs, processes and negotiation skills.
• Participated in class training, WebEx/skype training and creating publications for internal and external distribution.
• Effectively managing own accounts and supporting other accounts such as Sony, BT, DEFRA, IBM and St Leger which are managed
on separate IT systems.
• Building integral relationships with stakeholders, hiring managers, suppliers and onsite recruitment partners.
• Managing expectations and fairly distributing priorities to over 90 suppliers, maintaining neutrality across the account as per
contractual terms.
• Delivering Vendor Management strategy of adhering to agreed SLA's, KPI's and timelines.
• Overseeing that client's requirements were met in terms of standard of candidates, interviews secured and offers negotiated in time.
• Creating and distributing informative client guides for candidates on compliance, contractual terms and introductions to systems.
• Working closely with developers and testers to integrate changes in the chosen Vendor Management software as per the business
and stakeholder requirements.
• Problem solving with internal and Bupa payroll, the Candidate Care team and suppliers to ensure correct payment and invoicing.
• Training new staff, including an offshore team on systems, account needs, processes and negotiation skills.
• Participated in class training, WebEx/skype training and creating publications for internal and external distribution.
• Effectively managing own accounts and supporting other accounts such as Sony, BT, DEFRA, IBM and St Leger which are managed
on separate IT systems.
Account Manager, Training, Finance, Management, Compliance, Recruitment, Vendor Management, Offshore, It, Insurance, KPI, Software, Processes, Manager
2017 - 2017
job
Customer Service Operative
BT.
• Delivering excellent customer service for orders, billing, hardware faults, bereavement and complaints.
• Liaising with customers, offshore teams, engineers and field experts to correct faults, locate missing equipment and upgrade orders.
• First class communication at all times.
• Capturing the entire customer interaction in up to 14 systems, adhering to procedures and processing multiple requests.
• Floor walking to support other staff on calls when they need assistance.
• Referring complicated issues to the correct teams for case management.
• Being a representative to cascade information to the team about internal changes.
• Helping to deliver training during the restructure of the team and job roles.
Career and Experience
• Liaising with customers, offshore teams, engineers and field experts to correct faults, locate missing equipment and upgrade orders.
• First class communication at all times.
• Capturing the entire customer interaction in up to 14 systems, adhering to procedures and processing multiple requests.
• Floor walking to support other staff on calls when they need assistance.
• Referring complicated issues to the correct teams for case management.
• Being a representative to cascade information to the team about internal changes.
• Helping to deliver training during the restructure of the team and job roles.
Career and Experience
Training, Management, Customer service, Service, Offshore, Support, Hardware, Processing, UP
2016 - 2017
job
Administrator
Leicester Fostering and Adoption Services.
• Implementing paperless across the business.
• Digitally filing important documentation to the correct family cases and storing it securely in accordance with GDPR.
• Answering and transferring calls to social workers, senior staff and in extreme cases, referring to the relevant authorities.
• Arranging counselling sessions, family visits and training classes for the public.
• Booking rooms, transport and parking for visitors.
• Capturing sensitive data such as adoption meeting case notes and children's interviews which are integral to the adoption and fostering process.
• Ensuring post reached the correct departments across the council.
• Inspecting and cataloguing packages from parents and children for case management.
• Digitally filing important documentation to the correct family cases and storing it securely in accordance with GDPR.
• Answering and transferring calls to social workers, senior staff and in extreme cases, referring to the relevant authorities.
• Arranging counselling sessions, family visits and training classes for the public.
• Booking rooms, transport and parking for visitors.
• Capturing sensitive data such as adoption meeting case notes and children's interviews which are integral to the adoption and fostering process.
• Ensuring post reached the correct departments across the council.
• Inspecting and cataloguing packages from parents and children for case management.
Training, GDpr, Management, It, Administrator, Booking, Social
2015 - 2016
freelance
1st Line Support, Implementation Consultant
SchoolMoney.
• SchoolMoney offers computer software to schools to control their finances.
• Demonstrating the product and delivering comprehensive training for the schools in person and over the phone.
• Fixing software faults, guiding customers to use the system both via email and telephonically.
• Training new staff on how to solve technical issues and how to address customers.
• Administrative duties such as booking appointments, taking detailed notes and using a range of systems to keep track of data.
• Adhering to strict company procedures including Data Protection and undergoing a full DBS check Practice.
• Writing, preparing and proof-reading literature for advertising and educational purposes.
• Regularly testing the product and working directly with the developers to fix software bugs, implement new features and upgrades.
• Logging all fault information onto CRM ticketing system and monitoring incidents raised to prevent issues from escalating.
• Implementing first time fixes by installing/connecting to schools MIS systems via local and centrally hosted links.
• Demonstrating the product and delivering comprehensive training for the schools in person and over the phone.
• Fixing software faults, guiding customers to use the system both via email and telephonically.
• Training new staff on how to solve technical issues and how to address customers.
• Administrative duties such as booking appointments, taking detailed notes and using a range of systems to keep track of data.
• Adhering to strict company procedures including Data Protection and undergoing a full DBS check Practice.
• Writing, preparing and proof-reading literature for advertising and educational purposes.
• Regularly testing the product and working directly with the developers to fix software bugs, implement new features and upgrades.
• Logging all fault information onto CRM ticketing system and monitoring incidents raised to prevent issues from escalating.
• Implementing first time fixes by installing/connecting to schools MIS systems via local and centrally hosted links.
Advertising, Writing, CRM, Training, Data protection, Implementation, Support, Monitoring, Testing, Software, Booking
2015 - 2015
job
Sales Assistant
Sainsbury's Mobile.
• Setting up customer contracts, handling confidential customer information and abiding by the data protection act.
• Processing expensive deliveries and ensuring stock was fully managed.
• Using multiple software systems efficiently and confidently.
• Comparing mobile provider offerings to sell to individual customer needs.
• Processing expensive deliveries and ensuring stock was fully managed.
• Using multiple software systems efficiently and confidently.
• Comparing mobile provider offerings to sell to individual customer needs.
Contracts, Sales, Data protection, Software, Processing, Contracts, UP
My education
2010
-
2013
De Montfort University
Bachelors, Animation Design
Bachelors, Animation Design
2009
-
2010
Kettering Tresham College
Hndhncorequivalent, Art
Hndhncorequivalent, Art
The Ferrers Specialist Arts College
Secondary, General Studies (Minor in English)
Secondary, General Studies (Minor in English)
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