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Career PA. Strong in organisation, project management, social media marketing and HR
Samantha Fulton
,
Bracknell, United Kingdom
Experience
Other titles
Skills
I'm offering
I have been lucky enough to build a career as a virtual EA and Office Manager based on my passion for organization. with a demonstrated history of working across many industries including IT, telecoms, freight, logistics, insurance and property, I am skilled in traditional PA duties as well as office and team management, HR, recruitment, project management, digital marketing, CRM and research/resourcing.
I have worked with solo entrepreneurs, growing SMEs and large global corporations and therefore I am able to tailor my services to meet the needs of any business.
I have worked with solo entrepreneurs, growing SMEs and large global corporations and therefore I am able to tailor my services to meet the needs of any business.
Markets
United Kingdom
Industries
Language
German
Good
English
Fluently
French
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2014 - ?
job
Executive Assistant (remote working)
**** (UK) Ltd.
****(UK) Ltd is a freight forwarding company originally based near Heathrow. As EA to the MD I have taken responsibility for marketing, social media and HR. I also assist the MD in with another start up that they are building. My responsibilities include:
● Managing the day to day running of the Heathrow office following the relocation of the Managing Director to Lincolnshire and the opening of branch offices.
● Organising and booking meetings and travel. Preparing agendas, reports and briefings.
● Supervision of the Operations and Administration teams
● Responsible for HR and recruitment, including designing and implementing policies and procedures. Ensuring compliance with relevant legislation
● Analyzing data and metrics to strategically plan ahead with the MD.
● Managing and maintaining databases to ensure that all customs clearance, compliance and legal requirements are met
● Implementing large scale change to business critical software, ensuring smooth transition and completion of all required training
● Managing the company's memberships of relevant regulatory and trade organizations. Arranging trade show attendance and completing relevant research and follow ups
● Generating leads and new business using email marketing and CRM campaigns.
● Responsibility for social media accounts, blog, newsletter for clients and internal quarterly newsletter
● Liaising with internal and external suppliers to ensure low costs for the business and to strengthen our relationships with them
● Research in to the MD's new business areas of interest
● Managing the day to day running of the Heathrow office following the relocation of the Managing Director to Lincolnshire and the opening of branch offices.
● Organising and booking meetings and travel. Preparing agendas, reports and briefings.
● Supervision of the Operations and Administration teams
● Responsible for HR and recruitment, including designing and implementing policies and procedures. Ensuring compliance with relevant legislation
● Analyzing data and metrics to strategically plan ahead with the MD.
● Managing and maintaining databases to ensure that all customs clearance, compliance and legal requirements are met
● Implementing large scale change to business critical software, ensuring smooth transition and completion of all required training
● Managing the company's memberships of relevant regulatory and trade organizations. Arranging trade show attendance and completing relevant research and follow ups
● Generating leads and new business using email marketing and CRM campaigns.
● Responsibility for social media accounts, blog, newsletter for clients and internal quarterly newsletter
● Liaising with internal and external suppliers to ensure low costs for the business and to strengthen our relationships with them
● Research in to the MD's new business areas of interest
Recruitment, UP, Social, Booking, Software, Office, Regulatory, Supervision, Blog, Social Media, Compliance, Training, Research, Email marketing, Operations, CRM, Administration, Marketing
2012 - 2014
job
Office Manager
********Ltd.
******** is a print management company. I was brought on board as part of their small team to manage the administration side of the business, including:
● Managing all day to day office administration and supervising the front of house team
● Covering all HRM within the business for warehouse and office staff, including working through the recruitment cycle and dealing with all paperwork relating to new starters and any leavers, and monitoring of annual leave and absence.
● Dealing with a vast range of enquiries from clients and suppliers, over the phone, via email and face to face
● Generating leads and new business, following up enquiries and booking appointments for the Sales Director
● Organizing meetings, travel, and dealing with expenses on behalf of the Sales Director
● I created and maintained a database of all existing customers and sales leads for the Sales Director.
● Coordinating marketing campaigns including high volume mailshots and the set up and management of social media accounts
● Managing all day to day office administration and supervising the front of house team
● Covering all HRM within the business for warehouse and office staff, including working through the recruitment cycle and dealing with all paperwork relating to new starters and any leavers, and monitoring of annual leave and absence.
● Dealing with a vast range of enquiries from clients and suppliers, over the phone, via email and face to face
● Generating leads and new business, following up enquiries and booking appointments for the Sales Director
● Organizing meetings, travel, and dealing with expenses on behalf of the Sales Director
● I created and maintained a database of all existing customers and sales leads for the Sales Director.
● Coordinating marketing campaigns including high volume mailshots and the set up and management of social media accounts
Social Media, Marketing, Administration, Database, Print, Management, Sales, Recruitment, Monitoring, Sales director, Office, Booking, Social, Manager, UP
2011 - 2012
job
PA to Associate Director/Resourcer
****** ***** (Recruitment) Ltd.
(6 month FTC)
Following the launch of their Thames Valley office in Staines, ****** ***** needed a PA/Resourcer to work closely with a seconded Associate Director to provide all-round support and grow their local business share. The role included:
● Providing a full PA service to the Associate Director. Handling telephone and email queries(gatekeeping) and other general office administration, including diary management and preparing employment contracts.
● Resourcing candidates for specific vacancies from online websites from entry level through to senior positions.
● Advertising positions via websites and other local media and dealing with any enquiries that arise.
● Calling clients to generate business, generate and chase leads and develop the client database (warm and cold calling).
● CV screening and formatting.
● Sourcing candidates from websites, completing initial registration, pre-screening, interviewing and matching to suitable vacancies.
● Managing the recruitment database of candidates, clients, vacancies and placements (on Voyager), and ensuring necessary documentation kept up to date.
● Managing the placements, onboarding, revisions and extensions of contingent workers (using Fieldglass).
Following the launch of their Thames Valley office in Staines, ****** ***** needed a PA/Resourcer to work closely with a seconded Associate Director to provide all-round support and grow their local business share. The role included:
● Providing a full PA service to the Associate Director. Handling telephone and email queries(gatekeeping) and other general office administration, including diary management and preparing employment contracts.
● Resourcing candidates for specific vacancies from online websites from entry level through to senior positions.
● Advertising positions via websites and other local media and dealing with any enquiries that arise.
● Calling clients to generate business, generate and chase leads and develop the client database (warm and cold calling).
● CV screening and formatting.
● Sourcing candidates from websites, completing initial registration, pre-screening, interviewing and matching to suitable vacancies.
● Managing the recruitment database of candidates, clients, vacancies and placements (on Voyager), and ensuring necessary documentation kept up to date.
● Managing the placements, onboarding, revisions and extensions of contingent workers (using Fieldglass).
Advertising, Administration, Websites, Database, Onboarding, Management, Service, Sourcing, Recruitment, Support, Office, Online, ON, Contracts, UP
2007 - 2011
job
PA (remote)
** ***********.
This role required me to provide a full administration service for a busy team of director-level consultants. This included:
● Coordination of all HR activities, including the monitoring of holidays, expenses, absence. Arranging payroll with our outsourcer. Sourcing and recruiting new consultants.
● Dealing with clients and customers face to face and over the phone (dealing with queries and introducing them to new services while building strong relationships with them) and booking appointments.
● Diary management for the MD and the team, along with all associated travel, meetings and lunch arrangements. Attending meetings when necessary.
● Maintaining and updating the database, collating reports and preparing presentations
● Screening phone calls, emails and mail, and responding as a first point of contact for the consultants where appropriate.
● Coordination of all HR activities, including the monitoring of holidays, expenses, absence. Arranging payroll with our outsourcer. Sourcing and recruiting new consultants.
● Dealing with clients and customers face to face and over the phone (dealing with queries and introducing them to new services while building strong relationships with them) and booking appointments.
● Diary management for the MD and the team, along with all associated travel, meetings and lunch arrangements. Attending meetings when necessary.
● Maintaining and updating the database, collating reports and preparing presentations
● Screening phone calls, emails and mail, and responding as a first point of contact for the consultants where appropriate.
Administration, Database, Management, Service, Sourcing, Monitoring, Booking, ON, ME
2001 - 2011
freelance
Freelance Graphic Designer
Scala Designs.
As a self-employed freelance graphic designer, I was responsible for all aspects of the business to ensure its success. This included:
● Selling the service to potential clients, and bringing in new business.
● Working closely with the client at all stages of the design process.
● Providing a finished product that exceeded the client's expectations.
● Delivering to tight deadlines.
● Providing excellent levels of customer service.
● Selling the service to potential clients, and bringing in new business.
● Working closely with the client at all stages of the design process.
● Providing a finished product that exceeded the client's expectations.
● Delivering to tight deadlines.
● Providing excellent levels of customer service.
Design, Customer service, Service, Design process
1998 - 2000
job
Personal Assistant to Head of Customer Services
******* **************.
As PA to the Head of Customer Services I was responsible for the administrative management of a large call centre, including:
● All day to day office administration
● Coordinating and managing diaries of the Customer Services Head as well as 6 other managers
● Dealing with other departments, external suppliers and customers over the phone and face to face.
● Responsible for large scale recruitment into the Customer Services Call Centre and rolling reports on retention.
Computer Literacy
MS Office, Sage Act! Pro, Photoshop, CCMIS, Voyager recruitment database, Fieldglass contingent workforce management software, SEO, Infusionsoft, Wordpress, Multifreight, Datafreight, InTouch, LinkedIn Sales Navigator, Slack, Asana
● All day to day office administration
● Coordinating and managing diaries of the Customer Services Head as well as 6 other managers
● Dealing with other departments, external suppliers and customers over the phone and face to face.
● Responsible for large scale recruitment into the Customer Services Call Centre and rolling reports on retention.
Computer Literacy
MS Office, Sage Act! Pro, Photoshop, CCMIS, Voyager recruitment database, Fieldglass contingent workforce management software, SEO, Infusionsoft, Wordpress, Multifreight, Datafreight, InTouch, LinkedIn Sales Navigator, Slack, Asana
Wordpress, Seo, Administration, MS office, Personal assistant, Database, Linkedin, Management, Sales, Recruitment, Retention, Office, Software, Asana, ON
My education
1995
-
1998
University of Reading
BA (Hons), Philosophy
BA (Hons), Philosophy
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