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Experienced leader delivering growth to IT and digital product businesses through excellent project and product management
Paul Byford
,
Chelmsford, United Kingdom
Experience
Other titles
Skills
I'm offering
• An accomplished IT leader with expertise in varied roles delivering technology solutions, digital product, consultancy and managed services to clients in Europe, Asia Pacific and United States.
• Excellent track record of on-time technology project delivery both managing individual projects and overseeing complex programmes; including data migration, service transitions, web and desktop applications.
• Devised and implemented product development strategies and roadmaps that yielded an improvement in customer satisfaction by 0.3pts to 4.5/5 and increase in subscriptions of 18%
• Created robust and comprehensive requirements documentation including requirements specifications, project briefs, functional specifications and user stories (full product backlogs).
• Managed teams, directly and indirectly, of up to 140 staff locally and overseas. Developed effective teams and coached managers and other team members.
• Business development and account management through building tangible relationships with clients, identifying opportunities to grow key accounts and developed winning proposals including a multi-year global SaaS retail product value circa £10 million for premium brand Jaguar Land Rover.
• Excellent track record of on-time technology project delivery both managing individual projects and overseeing complex programmes; including data migration, service transitions, web and desktop applications.
• Devised and implemented product development strategies and roadmaps that yielded an improvement in customer satisfaction by 0.3pts to 4.5/5 and increase in subscriptions of 18%
• Created robust and comprehensive requirements documentation including requirements specifications, project briefs, functional specifications and user stories (full product backlogs).
• Managed teams, directly and indirectly, of up to 140 staff locally and overseas. Developed effective teams and coached managers and other team members.
• Business development and account management through building tangible relationships with clients, identifying opportunities to grow key accounts and developed winning proposals including a multi-year global SaaS retail product value circa £10 million for premium brand Jaguar Land Rover.
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
Global Head of Technical Solution Professionals MSXI
MSXI.
Built new global function of technical consultants to bridge the gap between technology and sales teams. Introduced new digital product commercial pipeline, improved transparency with monthly analysis, speed with reduction from 12 days average to 5 days and accuracy of new business opportunity responses with formal documentation standards.
• On-boarded and coached in-market technical consultants, now delivering consistent best fit identification of solutions. Introduced feedback loop from local markets to product roadmaps.
• Created new product sales support materials, specifically to elevate awareness of product capabilities and deployment considerations.
• Launched new global commercial pipeline process for digital new business development opportunities and all global technology requests. Improved triage process; eliminated non-core, loss lead and un-validated requests.
• Led development of product strategy and roadmap for v2.0 data management and analytics.
• On-boarded and coached in-market technical consultants, now delivering consistent best fit identification of solutions. Introduced feedback loop from local markets to product roadmaps.
• Created new product sales support materials, specifically to elevate awareness of product capabilities and deployment considerations.
• Launched new global commercial pipeline process for digital new business development opportunities and all global technology requests. Improved triage process; eliminated non-core, loss lead and un-validated requests.
• Led development of product strategy and roadmap for v2.0 data management and analytics.
Business development, Deployment, Data management, Sales, Analytics, Technology, Support, Development, Change management, Project Management, Project coordination, Business strategy, Business Optimization, Communication, Management
2017 - 2018
job
Director (EPC)
OEConnection.
Brought about additional revenue growth of over 30% to Electronic Parts Catalogue (EPC) product line. Led the launch of product into US market and expanded the user base by over 5,000 Ford Motor Company technicians
• Developed the product roadmap, including creation of MVP storyboard for launch utilising benchmarking, competitor analysis, user interviews and surveys.
• Prepared and managed launch readiness plans including working with functional areas for development, marketing, sales, infrastructure, system maintenance, helpdesk and user support.
• Provided leadership and expertise into management of product backlog, development of user stories and worked directly with the development team to clarify requirements.
• Managed post-acquisition integration activities of Clifford Thames teams into OEC organisation.
• Developed the product roadmap, including creation of MVP storyboard for launch utilising benchmarking, competitor analysis, user interviews and surveys.
• Prepared and managed launch readiness plans including working with functional areas for development, marketing, sales, infrastructure, system maintenance, helpdesk and user support.
• Provided leadership and expertise into management of product backlog, development of user stories and worked directly with the development team to clarify requirements.
• Managed post-acquisition integration activities of Clifford Thames teams into OEC organisation.
Marketing, Leadership, User stories, Management, Integration, Sales, Surveys, Growth, Support, Infrastructure, Development, Organization, Product Design, Web design, Business development, Business Analysis, Project Management, Product Management, Product owner, Agile project management, Scrum, Change management, Project coordination, Communication
2014 - 2017
job
Managing Director (Strategic Product Development)
Clifford Thames.
Delivered circa £4.5m (per annum) of recurring revenue from new product line. Developed and launched the company's first global SaaS product, deployed to over 8,000 Jaguar Land Rover technicians in first 9 months in over 24 languages with "no downtime" availability. Winner of Product Innovation award at Global Automotive Awards.
• Selected by group board to lead development of strategic products and deliver step change to the business.
• Established a new department for full product lifecycle: including new teams, processes, and products.
• Recruitment, on-boarding and coaching of new management team, scrum and service operations teams, maturing at a team of 40 located in UK, Poland and India.
• Managed the programme of works across multiple projects including set-up of infrastructure, software development, business processes development and formation of new operational teams.
• Led introduction of new ways of working including DevOps, CDN, test automation and continuous integration.
• Developed new KPIs and managed implementation of enhanced operational reporting.
• Brought in improvements to company-wide SDLC and project management practices and procedures. Team commended in ISO27001 and 9001 external audits.
• Spearhead for business case and proposal development including presentations to senior stakeholders.
• Negotiated new contracts and selected suppliers for development and helpdesk functions, including cost reduction of 10% for helpdesk.
• Selected by group board to lead development of strategic products and deliver step change to the business.
• Established a new department for full product lifecycle: including new teams, processes, and products.
• Recruitment, on-boarding and coaching of new management team, scrum and service operations teams, maturing at a team of 40 located in UK, Poland and India.
• Managed the programme of works across multiple projects including set-up of infrastructure, software development, business processes development and formation of new operational teams.
• Led introduction of new ways of working including DevOps, CDN, test automation and continuous integration.
• Developed new KPIs and managed implementation of enhanced operational reporting.
• Brought in improvements to company-wide SDLC and project management practices and procedures. Team commended in ISO27001 and 9001 external audits.
• Spearhead for business case and proposal development including presentations to senior stakeholders.
• Negotiated new contracts and selected suppliers for development and helpdesk functions, including cost reduction of 10% for helpdesk.
Service, Processes, Cdn, Test automation, Software, Development, Continuous integration, Infrastructure, Implementation, ISO27001, Recruitment, Business Case, Project Management, Test, Integration, Saas, Automation, Software development, DevOps, Innovation, Contracts, Operations, Product development, Scrum, Coaching, Management, Communication, Product Management, Business Analysis, Agile project management, Business development, Change management, Business Optimization, Business strategy
My education
University of Leicester
Bachelors, Sociology
Bachelors, Sociology
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