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IT Support Engineer
John Salubi
,
Hayes, United Kingdom
Experience
Other titles
Skills
I'm offering
"Technically sophisticated information technology specialist with solid experience supporting software/ hardware systems and performing equipment upgrades under adverse conditions. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems. Now looking for a suitable position with an ambitious & exciting company
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
REFRESH ENGINEER/ TRADE FLOOR SUPPORT
unknown.
* Refreshed 6 machines per day.
* Migrated users' profiles across devices including their PSTs, favourites and roaming profiles.
* Provided support to traders, assisted in their Data migration and setup of their Critrix environment.
* Upgraded machines from Windows 7 and Windows 10 (Replaces and Refreshes migrations).
* Hardware builds/configuration/PC & Laptop imaging
* Configured VPN via Cisco anywhere connect and set up Cisco IP communication on Laptops (Soft phone).
* Configured applications like Bloomberg, Thomas Reuters, Toad, QWS secure, Eagle, ICON etc.
* Troubleshooted the issues or escalated same appropriately.
* Facilitated application deployment to users' device via SCCM/SMtools.
* Migrated users' profiles across devices including their PSTs, favourites and roaming profiles.
* Provided support to traders, assisted in their Data migration and setup of their Critrix environment.
* Upgraded machines from Windows 7 and Windows 10 (Replaces and Refreshes migrations).
* Hardware builds/configuration/PC & Laptop imaging
* Configured VPN via Cisco anywhere connect and set up Cisco IP communication on Laptops (Soft phone).
* Configured applications like Bloomberg, Thomas Reuters, Toad, QWS secure, Eagle, ICON etc.
* Troubleshooted the issues or escalated same appropriately.
* Facilitated application deployment to users' device via SCCM/SMtools.
Cisco, Deployment, Windows, Support, Hardware, PC, UP
2019 - 2019
job
HARDWARE DEPLOYMENT / MIGRATION ENGINEER
LORIEN RESOURCING LIMITED / XMA LIMITED / UNIVERSITY COLLEGE OF LONDON.
* Deployed 10 machines per day
* Loaded the image onto the machines.
* Updated asset register while tagging machines.
* Upgraded machines from Windows 7 and Windows 10 (Replaces and Refreshes migrations).
* Hardware builds/configuration/PC & Laptop imaging
* Assisted users with their migration and backed up and restored personal data with PowerShell batch script using external hard drive.
* Dealt with day to day PC user support queries with the ability to troubleshoot the issues or escalate appropriately.
* Loaded the image onto the machines.
* Updated asset register while tagging machines.
* Upgraded machines from Windows 7 and Windows 10 (Replaces and Refreshes migrations).
* Hardware builds/configuration/PC & Laptop imaging
* Assisted users with their migration and backed up and restored personal data with PowerShell batch script using external hard drive.
* Dealt with day to day PC user support queries with the ability to troubleshoot the issues or escalate appropriately.
Deployment, PowerShell, Windows, Support, Hardware, PC, UP
2019 - 2019
job
MIGRATION / DEPLOYMENT ENGINEER
REED GLOBAL TECHNOLOGY/ UNFII SYSTEMS / HYPERION INSURANCE GROUP.
- January 2019
* Transferred user profiles from Windows 7 to Windows 10 and worked with users to make sure they understood Windows 10.
* Backed up and restored personal data with PowerShell batch script using external hard drive; and
* configured new computers for employees.
* Configured and deployed new Ploycoms phones (VVX series) using FUZE portal
* Transferred user profiles from Windows 7 to Windows 10 and worked with users to make sure they understood Windows 10.
* Backed up and restored personal data with PowerShell batch script using external hard drive; and
* configured new computers for employees.
* Configured and deployed new Ploycoms phones (VVX series) using FUZE portal
Deployment, PowerShell, Windows, Portal, UP
2018 - 2018
job
MIGRATION / DEPLOYMENT ENGINEER
CONCEPT RESOURCES / MICRO-TEAM LIMITED / INFORMA PLC AND KNECT365.
* Upgraded machines from Windows 7 and Windows 10 (Replaces and Refreshes).
* Backed up and restored personal data with PowerShell batch script using external hard drive; and
* configured new computers for employees.
* Installed necessary software for users from software centre and mapped their network drives.
* Issued new and took possession for turn-in of old computers.
* Deploy/Install new VOIP Phones (CISCO), Handset and warp the cables
* Backed up and restored personal data with PowerShell batch script using external hard drive; and
* configured new computers for employees.
* Installed necessary software for users from software centre and mapped their network drives.
* Issued new and took possession for turn-in of old computers.
* Deploy/Install new VOIP Phones (CISCO), Handset and warp the cables
Cisco, Deployment, PowerShell, Windows, Network, Voip, Software, UP
2016 - 2018
job
DESKTOP SUPPORT / DEPLOYMENT ENGINEER
QD Tech Limited.
Duties:
* Diagnosis of desktop, application, networking and infrastructure issues.
* Installed and configured Laptops/Desktops and device for Large Corporate firm like Chubb Limited and Persimmon homes, London.
* Windows 10 Migration project and PC building for Lockton LLP, London - Migrated average of 8 desktop daily for 230 users.
* Encrypted and enrolled 15 Motorola phones daily, using Sophos Encryption management and Maas 360 for CC Engineering - 3 months project.
* Image building and windows installation via SCCM for CC Engineering, West Drayton.
* Experience of supporting a wide and varied client base.
* Troubleshooting PC's, laptops and mobile devices.
* Provided 1st/2nd line support to 100 users.
* Installation and support of telecommunication equipment - Cisco phones.
* Update and maintenance of the IT service desk authorised users database.
* To track, monitor and report on all Help Desk incidents within defined customer
service levels.
* Remote administration and management of customer premises equipment.
* To log & prioritise system & user support calls for the second line support team.
* Recording and actioning faults as reported on: PC's, servers, laptops and mobile.
* Determining the nature of faults and the steps required to rectify it.
* Responsible for supporting: Windows 7/ Windows 10, Windows Server 2012/2016, Active Directory, management Exchange 2007, Installation of Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations
MAJORS PROJECT EXECUTED AT QD TECH LIMITED
* Diagnosis of desktop, application, networking and infrastructure issues.
* Installed and configured Laptops/Desktops and device for Large Corporate firm like Chubb Limited and Persimmon homes, London.
* Windows 10 Migration project and PC building for Lockton LLP, London - Migrated average of 8 desktop daily for 230 users.
* Encrypted and enrolled 15 Motorola phones daily, using Sophos Encryption management and Maas 360 for CC Engineering - 3 months project.
* Image building and windows installation via SCCM for CC Engineering, West Drayton.
* Experience of supporting a wide and varied client base.
* Troubleshooting PC's, laptops and mobile devices.
* Provided 1st/2nd line support to 100 users.
* Installation and support of telecommunication equipment - Cisco phones.
* Update and maintenance of the IT service desk authorised users database.
* To track, monitor and report on all Help Desk incidents within defined customer
service levels.
* Remote administration and management of customer premises equipment.
* To log & prioritise system & user support calls for the second line support team.
* Recording and actioning faults as reported on: PC's, servers, laptops and mobile.
* Determining the nature of faults and the steps required to rectify it.
* Responsible for supporting: Windows 7/ Windows 10, Windows Server 2012/2016, Active Directory, management Exchange 2007, Installation of Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations
MAJORS PROJECT EXECUTED AT QD TECH LIMITED
Firewall, PC, Server, Infrastructure, Support, It, Router, Engineering, Wireless, Windows, Service, Administration, TCP/IP, Windows server, Management, DNS, Database, Deployment, Cisco, Exchange, Active Directory, Networking
2013 - 2016
job
BUSINESS DEVEPLOPMENT MANGER
Heritage Bank Plc.
Managed both internal and external customer with high level of professionalism, using cutting edge technological solutions like V-Tiger for Customer Relationship Management (CRM) and Financle 10 to provide exceptional customer service. Proffering solutions to clients via telephone and over the internet as well as face to face. Achieved 88% customer retention yearly, by providing an unparallel customer centric service to win their loyalty and business.
Duties:
* Provided financial advisory support to customers
* Resolved customer complaints by proffering quick solutions.
* Prepared the branch's weekly performance report for retail group.
* Provided financial advisory support to customers.
* Logged and kept records of customer/employee queries
* Generated income through revenue collections from large corporate firms
* Document of Call Memo and reports.
Duties:
* Provided financial advisory support to customers
* Resolved customer complaints by proffering quick solutions.
* Prepared the branch's weekly performance report for retail group.
* Provided financial advisory support to customers.
* Logged and kept records of customer/employee queries
* Generated income through revenue collections from large corporate firms
* Document of Call Memo and reports.
CRM, Retail, Management, Customer service, Service, Support, Retention, Internet
2008 - 2013
job
BUSINESS DEVEPLOPMENT MANGER
Zenith Bank Plc.
Generated and converted quality leads to the customers. Supported and proffered first-hand solutions to clients through using CRM applications / tools like Phoenix 10, to deliver tailored-made services to clients.
Duties:
* Logged and kept records of customer/employee queries.
* Provided financial advisory support to customers
* Analysed call logs to spot common trends and underlying problems
* Prepared the branch's daily liability position report for individual marketers.
* Generated income through revenue collections from large corporate firms.
CURRENT PROFESSIONAL DEVELOPMENT
* Introduction to AWS * AWS - Certified Solutions Architect - Associate
* AWS - Essentials * AWS - Certified SysOps Administrator - Associate
Duties:
* Logged and kept records of customer/employee queries.
* Provided financial advisory support to customers
* Analysed call logs to spot common trends and underlying problems
* Prepared the branch's daily liability position report for individual marketers.
* Generated income through revenue collections from large corporate firms.
CURRENT PROFESSIONAL DEVELOPMENT
* Introduction to AWS * AWS - Certified Solutions Architect - Associate
* AWS - Essentials * AWS - Certified SysOps Administrator - Associate
CRM, AWS, Support, Development, Administrator
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