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Highly transferable skill set, asset to any company, constantly deliveringto a high standard.
Vicky Wlliams
,
Newbury, United Kingdom
Experience
Other titles
Skills
I'm offering
A proactive, results driven and resourceful, specialising in the full learning cycle, training development and management across multicultural service industry environments; performing across demanding managerial positions whilst effectively managing learning, development and competency teams, implementing continuous improvement practices, frameworks and quality services. Highly developed and transferable skill set which would be an asset to any organisation including exceptional analytical and decision-making abilities consistently delivering to a high standard. A strong communicator and negotiator able to interface and converse effectively with all levels and disciplines of internal and external organisations holding the ability to work independently or as part of a team; possesses strong commercial business acumen that lends to a resourceful and diplomatic approach to company objectives. Able to demonstrate entrepreneurial qualities; Manage Complexity; Acts with sensitivity to people; Interacts effectively and Innovative. An experienced facilitator with the capacity to deal simultaneously with a number of rapidly changing and competing priorities; resilient and capable of managing cross-functional projects concurrently whilst maintaining emphasis on exceptional delivery of service standards; now looking to apply excellent motivational and mentoring skills in order to achieve, excel and evolve in a challenging and fulfilling training role. CORE COMPETENCIES & AREAS OF EXPERTISE • Experienced Training Practitioner; Staff Development • Teaching Materials & Delivery • Delivering & Presenting Workshops; Retail, Hospitality & Beauty Sectors • Business Centre/Training Academy Management • Supporting, Educating and Developing the team • Setting & Establishing Key Performance Indicators • Key Stakeholder Engagement & Relations • Effective Communicator, Influencer & Negotiator • Successful management of the life cycle of projects • Business case development • Risk assessments • Coaching, Developing, Motivating & Mentoring • Design, Delivery, Planning & Co-ordination of Learning • Staff Training in all area of customer management • TAQA Assessment & Quality Assurance and planning • Partnering Local Education Establishments • Health & Safety Procedures & Practices • Passionate & Committed; Creatively Inspired • Good understanding of databases, email marketing and campaign management tools • Progress management
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - 2018
job
Head of Department
Mary Hare.
This role is working with profoundly deaf young adults and supporting them through their learning journey and assessing their new-found skills ready for the commercial workplace.
I have had to be meticulous with the approach of delivering the knowledge in a way that can be clearly understood.
I am continually assessing capabilities by carrying out frequent initial and diagnostic assessments which allows me to identify any skills gaps or leaning opportunities and accommodate them accordingly so that it aligns with long-term career plans.
During the planning phase I develop a scheme of work that outlines the learning outcomes and the methods that will be used to deliver the outcomes successfully along with developing individual learning plans that allows both myself and the student to set clear goals and objectives. This gives complete clarity and a clear path to success for the current learning journey as well as planning for succession into the next learning journey.
• Financial planning of costs involved with event
• Forecasting ROI
• Setting KPI's and learning outcomes
• Analysis and reflection of data to make sure it was in alignment progression
• Document all process and procedure that was involved alongside comparing it to previous process and procedure
• Weekly learning checks involving holistic styles as well as initial, diagnostic, formative and summative assessments for final capability sign off
• Learner feedback given frequently in an objective manner with key points to focus on
• Delivering SMART goals for the learners to aim and achieve
• Designing learning tools, the allow the disabled learner to grasp the information and retain it
• Embedding continuous learning about career opportunities and encouraging independent exploration
I have had to be meticulous with the approach of delivering the knowledge in a way that can be clearly understood.
I am continually assessing capabilities by carrying out frequent initial and diagnostic assessments which allows me to identify any skills gaps or leaning opportunities and accommodate them accordingly so that it aligns with long-term career plans.
During the planning phase I develop a scheme of work that outlines the learning outcomes and the methods that will be used to deliver the outcomes successfully along with developing individual learning plans that allows both myself and the student to set clear goals and objectives. This gives complete clarity and a clear path to success for the current learning journey as well as planning for succession into the next learning journey.
• Financial planning of costs involved with event
• Forecasting ROI
• Setting KPI's and learning outcomes
• Analysis and reflection of data to make sure it was in alignment progression
• Document all process and procedure that was involved alongside comparing it to previous process and procedure
• Weekly learning checks involving holistic styles as well as initial, diagnostic, formative and summative assessments for final capability sign off
• Learner feedback given frequently in an objective manner with key points to focus on
• Delivering SMART goals for the learners to aim and achieve
• Designing learning tools, the allow the disabled learner to grasp the information and retain it
• Embedding continuous learning about career opportunities and encouraging independent exploration
Forecasting, ROI, Event, It, KPI, ME
2011 - 2011
job
Clinic and Customer Director
Diverse Beauty.
Strongly supporting the education of upcoming talented team members through partnerships; delivering personal impact and presentation workshops to front of house teams throughout the retail, hospitality and corporate customer service sectors.
• Financial controls: responsible for compiling P&L accounts, negotiating and securing best price contracts with suppliers in order to increase bottom line margins and drive profitable revenue across the business.
• Forecasting and historic comparisons, defining retail sales growth figures and setting targets.
• Inducting and mentoring new members of staff, motivating the team to work collaboratively together in order to achieve targets and KPI's set.
• Providing one to one and group coaching to staff, delivering training on a monthly basis to all team members.
• Designing and delivering learning and development solutions tailored to the bespoke requirements of the business maintaining relevance to targeted audience within the market.
• Implementing effective systems to monitor/track learner progress for on time achievements.
• Establishing processes for delivering good practices and cross-functional sharing across the team.
• Monitoring the assessment process developing and refining practices and processes in order deliver the highest levels of work-based learning programmes.
• Forging new and prosperous relationships with local businesses, working in effort together to support the local community.
• Maintaining strict health and safety protocols across the business, ensuring all team members are fully compliant with strict regulatory standards.
• Carrying out monthly, stock takes and audits to ensure adequate inventory levels are maintained to meet client demand.
• Excellent communication and negotiation skills with proven track record of building effective relationships
• Strong management skills and an ability to engage and influence at all levels
• Previous experience of sourcing external training providers and procurement.
• Broad business understanding with proven track record of successful project management and delivery.
• Ability to analyse data, draw accurate conclusions and communicate key messages succinctly.
• Timely record keeping and rotation, updating client databases every quarter to ensure current accuracy.
• Maintaining effective client communications; distributing emails, text messages and regularly updating social media networks to foster long term repeat business and interest.
Key Achievements:
• Demonstrated ability to understand where revenue sources are successfully generated from, focusing efforts on driving the business towards the most profitable yield and end user expectation management.
• Establishing KPI's against each treatment and aligning objectives alongside business projections/expectations.
• Financial controls: responsible for compiling P&L accounts, negotiating and securing best price contracts with suppliers in order to increase bottom line margins and drive profitable revenue across the business.
• Forecasting and historic comparisons, defining retail sales growth figures and setting targets.
• Inducting and mentoring new members of staff, motivating the team to work collaboratively together in order to achieve targets and KPI's set.
• Providing one to one and group coaching to staff, delivering training on a monthly basis to all team members.
• Designing and delivering learning and development solutions tailored to the bespoke requirements of the business maintaining relevance to targeted audience within the market.
• Implementing effective systems to monitor/track learner progress for on time achievements.
• Establishing processes for delivering good practices and cross-functional sharing across the team.
• Monitoring the assessment process developing and refining practices and processes in order deliver the highest levels of work-based learning programmes.
• Forging new and prosperous relationships with local businesses, working in effort together to support the local community.
• Maintaining strict health and safety protocols across the business, ensuring all team members are fully compliant with strict regulatory standards.
• Carrying out monthly, stock takes and audits to ensure adequate inventory levels are maintained to meet client demand.
• Excellent communication and negotiation skills with proven track record of building effective relationships
• Strong management skills and an ability to engage and influence at all levels
• Previous experience of sourcing external training providers and procurement.
• Broad business understanding with proven track record of successful project management and delivery.
• Ability to analyse data, draw accurate conclusions and communicate key messages succinctly.
• Timely record keeping and rotation, updating client databases every quarter to ensure current accuracy.
• Maintaining effective client communications; distributing emails, text messages and regularly updating social media networks to foster long term repeat business and interest.
Key Achievements:
• Demonstrated ability to understand where revenue sources are successfully generated from, focusing efforts on driving the business towards the most profitable yield and end user expectation management.
• Establishing KPI's against each treatment and aligning objectives alongside business projections/expectations.
Workshops, Processes, Social, Contracts, Health, Development, Regulatory, KPI, Assessment, Community, Monitoring, Safety, Support, Growth, Social Media, Sourcing, Service, Sales, Customer service, Management, Procurement, Mentoring, Training, Contracts, Forecasting, Retail, Coaching, Project Management
2003 - 2006
freelance
Spa Consultant
Sona Health.
Spa
1999 - 2001
job
Senior Beauty Therapist
Nirvana Spa.
My education
1998
-
2001
n/a
Secondary, Level 3
Secondary, Level 3
?
-
1998
Denefield Technology College
Secondary, Grades A-B
Secondary, Grades A-B
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