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Results-Oriented Support Analyst with >5 Years Career Experience: Networking, Computing, Routing & Switching.
Neil Warren
,
Aberdeen, United Kingdom
Experience
Other titles
Skills
I'm offering
With the early understanding of my interests in information technology and telecommunications, I have spent the entirety of my academic pursuits in further honing my skills and expanding my knowledge while gaining career experience the last 5 years. In the last year, I have developed and delivered network design and enhancement projects for clients of varying business sizes, took on additional responsibilities to train other members of the support team, and continuously recommended potential upgrades within existing processes to senior management for possible implementation. With more experience acquired within this multi-faceted sector, I am developing further fascination in network engineering, and am working hard toward gaining more experience in this area.
My key qualities include the ability to establish and strengthen professional relationships, designing bespoke solutions aimed at upgrading network systems, and ensuring seamless performance on all assigned services, technologies and equipment. I hold skills that have been naturally progressive for me, such as identifying network enhancements within existing systems, driving undisrupted telecommunications activities, and working collaboratively across all levels.
My key qualities include the ability to establish and strengthen professional relationships, designing bespoke solutions aimed at upgrading network systems, and ensuring seamless performance on all assigned services, technologies and equipment. I hold skills that have been naturally progressive for me, such as identifying network enhancements within existing systems, driving undisrupted telecommunications activities, and working collaboratively across all levels.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
2nd Line Support Analyst
Clark Integrated Technologies.
• Provide 1st and 2nd line technical support to end users, collaborating closely with 3rd line escalation team when
required to resolve issues promptly while ensuring user satisfaction, and fulfilling support tickets within deadlines.
• Oversee management and performance of LAN, WAN, Wi-Fi and VoiP activities, with added-on expertise in attending
to server issues, on premise/hosted exchange services, and developing effective solutions via RDS and Citrix.
• Design and implement secure remote access solutions in collaboration with third-party companies, working closely
with small-to-large business clients on delivering network design, refresh and implementation projects.
• Develop and deliver upskilling and networking training to support team aimed at maximising working knowledge.
• Produce in-depth reports with organised data, statistics and logged-in information from internal systems/records.
Build, install, maintain and update a wide range of networking equipment including switches, routers, firewall from
vendors such as Cisco, Tp-Link, Draytek, Netgear and Ubiquiti.
required to resolve issues promptly while ensuring user satisfaction, and fulfilling support tickets within deadlines.
• Oversee management and performance of LAN, WAN, Wi-Fi and VoiP activities, with added-on expertise in attending
to server issues, on premise/hosted exchange services, and developing effective solutions via RDS and Citrix.
• Design and implement secure remote access solutions in collaboration with third-party companies, working closely
with small-to-large business clients on delivering network design, refresh and implementation projects.
• Develop and deliver upskilling and networking training to support team aimed at maximising working knowledge.
• Produce in-depth reports with organised data, statistics and logged-in information from internal systems/records.
Build, install, maintain and update a wide range of networking equipment including switches, routers, firewall from
vendors such as Cisco, Tp-Link, Draytek, Netgear and Ubiquiti.
Server, Desktop Applications, Remote Desktop, It administrator, Network and System Administrator, It support, Windows Server and Clients, Active Directory, Office 365, Installation of IT systems, IT operation and user support, Cisco, CCNA, Networking, Exchange, DNS, TCP/IP, DHCP
2015 - 2019
job
1st Line Support Analyst
Clark Integrated Technologies.
• Cross-functional member of the support desk team, focused on providing technical support to end-users, promptly resolving LAN and networking issues while maintaining quality customer service and upholding company reputation.
• Built, configured, maintained and updated networking equipment, consistently reviewing efficiency and productivity levels to produce weekly and quarterly reports on backup appliances, application uses, errors and possible upgrades.
• Ensured undisrupted and high-performing LAN activities by regularly assessing data, and overall management.
• Updated and maintained a detailed log of all networking and computing problems detected for easier reference.
• 2015-2017: 1st & 2nd Year Apprenticeship- Level 3 Modern Apprenticeship & Level 4 Technical Apprenticeship
• Built, configured, maintained and updated networking equipment, consistently reviewing efficiency and productivity levels to produce weekly and quarterly reports on backup appliances, application uses, errors and possible upgrades.
• Ensured undisrupted and high-performing LAN activities by regularly assessing data, and overall management.
• Updated and maintained a detailed log of all networking and computing problems detected for easier reference.
• 2015-2017: 1st & 2nd Year Apprenticeship- Level 3 Modern Apprenticeship & Level 4 Technical Apprenticeship
It support, It administrator, Network and system administrator, VMware, Active Directory, Exchange, Office 365, Installation of it systems, Windows Server and Clients, Cisco, CCNA, Networking, It system administrator, IT System Management, It operation and user support
My education
2018
ConnectWise University
Certification, N/a
Certification, N/a
2016
-
2017
QA
SCQF Level 8 Diploma, Information Technology & Telecommunications
SCQF Level 8 Diploma, Information Technology & Telecommunications
2015
-
2016
QA
SCQF Level 6 Diploma, Information Technology & Telecommunications
SCQF Level 6 Diploma, Information Technology & Telecommunications
2013
-
2014
North East Scotland College
Hndhncorequivalent, Digital Media Computing
Hndhncorequivalent, Digital Media Computing
2008
-
2013
Meldrum Academy
Secondary, N/a
Secondary, N/a
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