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Senior
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jobs
Strong customer service skills, project management, and sales support.
Grace Jones
,
Catterick, United Kingdom
Experience
Other titles
Skills
I'm offering
Having over a decades experience in administration and customer care, I have worked with over 50 different companies. Dealing with their day to day administration and paperwork tasks, looking after their customers and helping build their businesses. I take great pride and care in my work and nothing is too much of an ask.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
freelance
Virtual assistant - Freelance
unknown.
Over the last 18 months I have worked from home on a freelance basis as a personal and executive assistant for several different clients. Consistently delivering high standards in customer and sales support.
Duties:
• Order processing and taking payments
• Customer support
• Sending emails and SMS's
• Booking appointments
• Company management
• Answering all customer enquiries
• Taking Inbound calls
• Making outbound calls
• Registering Documentation
• Research
• Invoicing / accounts
• General administration
• Social media management / content creating
Duties:
• Order processing and taking payments
• Customer support
• Sending emails and SMS's
• Booking appointments
• Company management
• Answering all customer enquiries
• Taking Inbound calls
• Making outbound calls
• Registering Documentation
• Research
• Invoicing / accounts
• General administration
• Social media management / content creating
Social Media, Administration, Research, Social media management, Management, Sales, Content, Support, Booking, Processing, Social
2015 - 2017
job
Administrator
Allcool Nw Ltd.
Allcool NW are a refrigeration and Air Conditioning repair and maintenance company. My role was a general office administrator. Reasons for leaving - maternity and relocating.
Duties:
• Processing engineer job sheets
• Sourcing any parts that are required to complete a service repair
• Taking calls & dealing with customer enquiries
• Creating customer maintenance contracts
• Arranging and booking in repair and service visits
• Inputting customer and equipment information onto excel
• Using Sage to process invoices
• Using Sage to deal with invoice enquiries
• Processing deliveries and supplier invoices
• Managing engineers daily job schedule
• Resolve customer complaints
• Working to a deadline to process customer paperwork
• Filing and scanning
• Sending emails
• Processing payments
• Quoting repair work and maintenance contacts
• Stock taking
• Raising Purchase orders and ordering stock and parts
Duties:
• Processing engineer job sheets
• Sourcing any parts that are required to complete a service repair
• Taking calls & dealing with customer enquiries
• Creating customer maintenance contracts
• Arranging and booking in repair and service visits
• Inputting customer and equipment information onto excel
• Using Sage to process invoices
• Using Sage to deal with invoice enquiries
• Processing deliveries and supplier invoices
• Managing engineers daily job schedule
• Resolve customer complaints
• Working to a deadline to process customer paperwork
• Filing and scanning
• Sending emails
• Processing payments
• Quoting repair work and maintenance contacts
• Stock taking
• Raising Purchase orders and ordering stock and parts
Excel, Contracts, Service, Sourcing, Office, Administrator, Booking, Processing, Contracts
2007 - 2015
job
Call Centre Inbound & Outbound Senior Supervisor
On Net Communications.
During my time of Employment at On-Net communications my role was Inbound and Outbound senior supervisor. Working on a switchboard of over 50 different companies, offering a virtual assistant and customer support service to our clients.
Duties:
• Answering inbound calls for over 50 different companies.
• Providing exceptional customer service to both clients & customers.
• Being on had to assist other team members with any issues.
• Supervising shifts of around 15 to 20 staff members.
• Reloading call data & using data inputting systems.
• Familiar & confident with all Microsoft packages.
• Making Outbound calls
• Amending customer records/info.
• Using email & SMS systems to communicate with clients, for example Kapow.
• Taking payments from both clients & customers using systems such as SagePay.
• Recording all queries & making notes on several different types of software.
• Handling difficult & aggressive customers in a professional manor.
• Collecting & analysing data results to be sent back to clients.
• Signposting and dealing with Housing Complaints.
• Booking appointments for clients and customers.
• Completing Staff and work rotas.
• Resolving staff issues & conducting staff reviews.
• Carrying out interviews and staff training.
Key Skills & Competencies:
• Having a clear, positive tone of voice and manor.
• Able to work on my own initiative and as part of a team.
• Flexible and hardworking attitude.
• Exceptional listening and verbal communication skills.
• Able to obtain a large amount of information for each company, so when queried I can provide and answer promptly.
• Understanding the regulatory Data Protection Act, with regards to speaking in confidence to customers.
• Able to manage and lead a considerable amount of staff.
• Working on the computer at a fast pace and under pressure.
Duties:
• Answering inbound calls for over 50 different companies.
• Providing exceptional customer service to both clients & customers.
• Being on had to assist other team members with any issues.
• Supervising shifts of around 15 to 20 staff members.
• Reloading call data & using data inputting systems.
• Familiar & confident with all Microsoft packages.
• Making Outbound calls
• Amending customer records/info.
• Using email & SMS systems to communicate with clients, for example Kapow.
• Taking payments from both clients & customers using systems such as SagePay.
• Recording all queries & making notes on several different types of software.
• Handling difficult & aggressive customers in a professional manor.
• Collecting & analysing data results to be sent back to clients.
• Signposting and dealing with Housing Complaints.
• Booking appointments for clients and customers.
• Completing Staff and work rotas.
• Resolving staff issues & conducting staff reviews.
• Carrying out interviews and staff training.
Key Skills & Competencies:
• Having a clear, positive tone of voice and manor.
• Able to work on my own initiative and as part of a team.
• Flexible and hardworking attitude.
• Exceptional listening and verbal communication skills.
• Able to obtain a large amount of information for each company, so when queried I can provide and answer promptly.
• Understanding the regulatory Data Protection Act, with regards to speaking in confidence to customers.
• Able to manage and lead a considerable amount of staff.
• Working on the computer at a fast pace and under pressure.
Training, Customer service, Service, Data protection, Net, Support, Regulatory, Software, Booking
My education
2003
-
2008
St Leonards RC Comprehensive School
Secondary, Business Administration (Minor in Literature)
Secondary, Business Administration (Minor in Literature)
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