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jobs
Charissa Brankin
,
Quedgeley, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - 2020
job
Customer Service Advisor
SIGNET ARMOLITE EUROPE.
• Handle customer requests for information/complaints in a profession and timely manner, documenting relevant information.
• To place orders for customers by any media used, delivering an error rate of less than 5%.
• Perform identified actions for overdue jobs, including communication to customers and chasing.
• Strong knowledge with CRM systems and packages.
• Data entry.
• To place orders for customers by any media used, delivering an error rate of less than 5%.
• Perform identified actions for overdue jobs, including communication to customers and chasing.
• Strong knowledge with CRM systems and packages.
• Data entry.
CRM, Customer service, Service, Less
2018 - 2019
job
Beauty Advisor
BOOTS.
• Role model of great delivery, commercially focused care to every customer
• Maintain appearance, inventories and reports of the department
• Create effective displays to sell seasonal and promotional beauty products
• Delivers sales targets and drives loyalty to No7.
• Promotes the wider beauty offering in boots to customers
• Uses store processes and systems to deliver the best experience for customers and contributes to the efficient and smooth running of the store
• Involved in rearranging and re-merchandising displays to maximise brand awareness and sales
• Maintain appearance, inventories and reports of the department
• Create effective displays to sell seasonal and promotional beauty products
• Delivers sales targets and drives loyalty to No7.
• Promotes the wider beauty offering in boots to customers
• Uses store processes and systems to deliver the best experience for customers and contributes to the efficient and smooth running of the store
• Involved in rearranging and re-merchandising displays to maximise brand awareness and sales
Sales, Processes
2015 - 2016
internship
Business Administrator apprentice
ORIEL COLLECTIONS.
• Responsibilities include dealing with incoming enquiries from customers by post and e-mail using a computer system to look up information
• Checking account history ensuring the response is accurate and appropriate.
• Liaise with the Collections team to ensure customer journey documented and positive.
• Identify complaints or dis-satisfaction from customer correspondence and log and pass to specialist team.
• Strong knowledge of Microsoft and Excel
• Photocopying, scanning, indexing & filing
• Meeting & greeting visitors & internal customers, welcoming them & ensuring any queries are dealt with and visitors are signed in
• Checking account history ensuring the response is accurate and appropriate.
• Liaise with the Collections team to ensure customer journey documented and positive.
• Identify complaints or dis-satisfaction from customer correspondence and log and pass to specialist team.
• Strong knowledge of Microsoft and Excel
• Photocopying, scanning, indexing & filing
• Meeting & greeting visitors & internal customers, welcoming them & ensuring any queries are dealt with and visitors are signed in
Excel, Administrator, UP
My education
Gloucestershire College Gloucester
BTEC, N/a
BTEC, N/a
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