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jobs
Strong admin skills particularly customer service and proof reading
Fiona Macmillan
,
Worcester, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced Office Manager, with particular strengths in customer service, proof reading, Excel, inbox management
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2019 - ?
job
Sales Office Manager
Talisman Plastics.
A long-established Malvern based business that specialises in precision plastic injection moulding. I was asked to return to this role that I had previously left due to becoming a full time carer.
• 2 direct reports, supporting them with customer enquiries, complaints
• 2 indirect reports, supporting them with queries, training etc
• Management of key and new accounts, working with other departments within the company to ensure any new project is handled in an efficient manner and the customer is informed at the relevant stages
• Supporting Administrators with training on existing and new procedures, identifying any areas that can be improved and supporting them to become responsible for some key accounts
• Supporting 2 Sales Managers with enquiries, budgets, customer complaints, production issues
• Reporting sales figures to MD, monitoring sales against budget on a weekly basis, looking at order book to see how budget can be reached/exceeded
• Liaising with production, quality, supply chain team, accounts etc to ensure customer orders are dealt with in a prompt manner, and any issues are addressed to the customers satisfaction whilst communicating with the customer
• Escalating customer complaints to responsible team within business, and monitoring to ensure the correct outcome
• 2 direct reports, supporting them with customer enquiries, complaints
• 2 indirect reports, supporting them with queries, training etc
• Management of key and new accounts, working with other departments within the company to ensure any new project is handled in an efficient manner and the customer is informed at the relevant stages
• Supporting Administrators with training on existing and new procedures, identifying any areas that can be improved and supporting them to become responsible for some key accounts
• Supporting 2 Sales Managers with enquiries, budgets, customer complaints, production issues
• Reporting sales figures to MD, monitoring sales against budget on a weekly basis, looking at order book to see how budget can be reached/exceeded
• Liaising with production, quality, supply chain team, accounts etc to ensure customer orders are dealt with in a prompt manner, and any issues are addressed to the customers satisfaction whilst communicating with the customer
• Escalating customer complaints to responsible team within business, and monitoring to ensure the correct outcome
Budget, Training, SoMe, Management, Sales, Monitoring, Office, Production, Manager
2017 - 2019
job
Customer Services & Sales Advisor
Nexus.
A specialist Worcestershire-based manufacturer of high quality, professional-grade electric profiling care beds, mattresses and accessories.
• Providing exceptional service level standards and support with both B2B and B2C clients ensuring compassionate communications
• Contributing to all stages of sales pipeline, assisting with the sales operations activities ensuring to maximise all potential opportunities
• First line of contact to incoming sales enquiries. Proactively establishing areas of interest and utilising opportunities
• Progressing leads generated from sources such as exhibitions and other promotional campaigns
• Attending various events and exhibitions and effectively selling product range
• Responsible for overall CRM overhaul and management
• Providing exceptional service level standards and support with both B2B and B2C clients ensuring compassionate communications
• Contributing to all stages of sales pipeline, assisting with the sales operations activities ensuring to maximise all potential opportunities
• First line of contact to incoming sales enquiries. Proactively establishing areas of interest and utilising opportunities
• Progressing leads generated from sources such as exhibitions and other promotional campaigns
• Attending various events and exhibitions and effectively selling product range
• Responsible for overall CRM overhaul and management
CRM, B2B, Operations, B2C, Management, Sales, Service, Support, Accessories
2016 - 2017
job
Full time carer for elderly mother
unknown.
2009 - 2014
job
Business Development Coordinator
Resource Group Ltd.
Resource Group are an international supplier to the aerospace and aviation industries providing engineering, manpower and training solutions. I was regularly promoted throughout the group and was able to work in variety of roles across the company. Working closely with Director level my experience included the following:
Business Development Coordinator
• Working directly for the BD Director with responsibility for supporting the Central Sales Team with quotations, tenders across the whole company
• Arranging and chairing regular sales meetings
• Implementation of CRM system
• Attendance at exhibitions in UK and Europe
• Arranging corporate events
• First line contact with clients
• Implementation and management of apprenticeship scheme
• Implementation of National Qualified Entity status
Commercial and Sales Coordinator - Oculus Systems (subsidiary of Resource Group Ltd)
• Set up of new company within Resource Group Ltd
• Sourcing new clients
• Creation of website
• Arranging and attending exhibitions in UK and Europe
• Product demonstrations
• Social media
• Business development with Emergency Services, NGOs, OEMs etc.
Sales Executive - Resource Group Unmanned Aviation Services
(National Qualified Entity)
• Increasing sales of training courses
• First point of contact for prospective clients
• Sourcing training venues around UK
• Raising profile via social media including Twitter, Facebook and forums
• Advising students of appropriate courses
• Taking bookings and payments
• Arranging travel, accommodation etc
Business Development Coordinator
• Working directly for the BD Director with responsibility for supporting the Central Sales Team with quotations, tenders across the whole company
• Arranging and chairing regular sales meetings
• Implementation of CRM system
• Attendance at exhibitions in UK and Europe
• Arranging corporate events
• First line contact with clients
• Implementation and management of apprenticeship scheme
• Implementation of National Qualified Entity status
Commercial and Sales Coordinator - Oculus Systems (subsidiary of Resource Group Ltd)
• Set up of new company within Resource Group Ltd
• Sourcing new clients
• Creation of website
• Arranging and attending exhibitions in UK and Europe
• Product demonstrations
• Social media
• Business development with Emergency Services, NGOs, OEMs etc.
Sales Executive - Resource Group Unmanned Aviation Services
(National Qualified Entity)
• Increasing sales of training courses
• First point of contact for prospective clients
• Sourcing training venues around UK
• Raising profile via social media including Twitter, Facebook and forums
• Advising students of appropriate courses
• Taking bookings and payments
• Arranging travel, accommodation etc
Website, UP, Social, International, Development, Coordinator, Implementation, Twitter, Engineering, Social Media, Sourcing, Sales, Management, Facebook, Corporate events, Training, CRM, Business development
2007 - 2008
job
Business Development Manager
First Directory Ltd.
First Directory is a successful online advertising directory that saw the potential of the Internet for business use and undertook extensive planning and research to develop mechanisms, which would deliver practical benefits to the business-to-business market. They started working in two market areas and now cover over 20 different business sectors. My role was to promote the benefits of online advertising to a wide range of industries enabling them to increase their rankings within search engines
• B2B sales via the telephone including warm calling
• Customer care
• Maximising accounts to full potential by upselling
• Targets regularly obtained and exceeded
April 2006-March 2007
Career break. Caring for ill relative
• B2B sales via the telephone including warm calling
• Customer care
• Maximising accounts to full potential by upselling
• Targets regularly obtained and exceeded
April 2006-March 2007
Career break. Caring for ill relative
Business development, Advertising, B2B, B2B Sales, Research, Sales, Development, Internet, Search, Online, Manager
1993 - 2002
job
Office Manager
Stratascan Ltd.
Stratascan is the largest provider of archaeological geophysics in the UK. When I joined the company, I was the sole full-time employee apart from the Managing Director. My role was to increase the profile of the company within the archaeological geophysics sector and to provide support in all areas of the company.
• Development of business plan with Managing Director leading to growth of company from two employees to twelve over a period of 8 years
• Introduction of AutoCAD into the company
• Raising quotations and follow ups
• Responsible for the logistics of 3 survey teams including equipment, vehicles etc
• Publishing reports on geophysical surveys
• Introduction of civil engineering geophysics revenue stream
• Marketing programme for existing/prospective customers including exhibitions, advertising etc
• Recruiting, training and appraising staff
• Tendering for national/local contracts
• IT responsibility
• Development of business plan with Managing Director leading to growth of company from two employees to twelve over a period of 8 years
• Introduction of AutoCAD into the company
• Raising quotations and follow ups
• Responsible for the logistics of 3 survey teams including equipment, vehicles etc
• Publishing reports on geophysical surveys
• Introduction of civil engineering geophysics revenue stream
• Marketing programme for existing/prospective customers including exhibitions, advertising etc
• Recruiting, training and appraising staff
• Tendering for national/local contracts
• IT responsibility
Marketing, Advertising, Autocad, Contracts, Training, Engineering, Surveys, It, Growth, Support, Development, Office, Contracts, Manager, Autocad
My education
Worcester College of Higher Education
Bachelors, English
Bachelors, English
St Marys Convent School
Hndhncorequivalent, Technical Writing
Hndhncorequivalent, Technical Writing
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