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Tina Salway
,
Cheddar, United Kingdom
Experience
Other titles
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I'm offering
I have over 30 years’ experience within Office Management, Sales Support, Planning, Scheduling, and Financial reports. During my career I have used Microsoft (Excel, Word, PowerPoint), SAGE, SAP and multiple CRM software. The industries I have worked in mainly revolves around Manufacturing and Utilities.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - 2020
job
Sales Office Manager
Polyvine Ltd.
Polyvine Ltd is a manufacturing business that produces innovative and high-performing products such as paint, varnish and specialist decorative effects. One of the key projects I was involved with was to introduce a new CRM system. I was involved with rebuilding the CRM system to make Polyvine more efficient by having more client data (GDPR consent), create office reports such as sales, financials and stock levels.
My role as the Sales Office Manager was to oversee the day to day running of the office and sales teams to ensure all duties were carried out efficiently and effectively.
These duties included:
• Sales, customer service, assisting external sales managers, training of staff and taking payment of any credit card orders.
● Assisting external sales managers with financial and product reports - Including clients gains and losses finding a reason and solution to assist them meet the targets.
● Monthly financial reports for the directors which included Sales - targets met/failed - reviewing if external sales managers KPIs were met and produced reports on how to assist them in meeting these targets if they failed.
● Monthly financial sales figures and products purchased for our key clients.
● Involved with arranging national and international logistics for our clients orders. This would usually be via a courier firm but did include air travel and sea travel.
My role as the Sales Office Manager was to oversee the day to day running of the office and sales teams to ensure all duties were carried out efficiently and effectively.
These duties included:
• Sales, customer service, assisting external sales managers, training of staff and taking payment of any credit card orders.
● Assisting external sales managers with financial and product reports - Including clients gains and losses finding a reason and solution to assist them meet the targets.
● Monthly financial reports for the directors which included Sales - targets met/failed - reviewing if external sales managers KPIs were met and produced reports on how to assist them in meeting these targets if they failed.
● Monthly financial sales figures and products purchased for our key clients.
● Involved with arranging national and international logistics for our clients orders. This would usually be via a courier firm but did include air travel and sea travel.
CRM, Training, GDpr, Customer service, Sales, Service, Office, International, Performing, Manager
2012 - 2015
job
Sales coordinator
Rotamec Engineering Solutions.
Rotamec Engineering Solutions are within the manufacturing industry and they specialise in Mechanical & Electrical Engineering. The services Rotamec provide are new sales, repairs, rewinds and site services.
My role as Sales Coordinator was to assist the internal and external sales teams
These duties included:
● Plan external sales managers calls and enter them into the CRM.
● Follow up on client quotes and trying to convert them to new orders.
● Produce monthly sales reports for each internal and external sales manager.
● Produce the quarterly board of directors sales and potential sales within the CRM database.
● Entering Incoming invoices into SAGE and using the correct nominal code.
● General customers service and office duties.
My role as Sales Coordinator was to assist the internal and external sales teams
These duties included:
● Plan external sales managers calls and enter them into the CRM.
● Follow up on client quotes and trying to convert them to new orders.
● Produce monthly sales reports for each internal and external sales manager.
● Produce the quarterly board of directors sales and potential sales within the CRM database.
● Entering Incoming invoices into SAGE and using the correct nominal code.
● General customers service and office duties.
CRM, Database, Sales, Service, Engineering, Coordinator, Electrical engineering, Office, Manager, UP
2002 - 2012
job
Various Roles
Wales and West Utilities.
Wales and West Utilities has three divisions Gas Leak - Gas Installation, new builds and Renewal. I worked with the renewal division.
The main contract was to renew 35k of gas pipes over a 30 year contract replacing old pipes for new plastic ones, which will stop gas leaks and provide safety for the underground network. Each renewal became necessary after leakage gangs identified and prioritised which locations were urgent.
The main contract was to renew 35k of gas pipes over a 30 year contract replacing old pipes for new plastic ones, which will stop gas leaks and provide safety for the underground network. Each renewal became necessary after leakage gangs identified and prioritised which locations were urgent.
Network, Safety, Utilities
1992 - 2002
job
Leakage Co-Ordinator
Bristol Water Plc.
Bristol Water PLC have several departments and I worked in the leakage department answering customer calls, reporting water leaks, entering all data into Sage. This was so we could generate a job to send to the leakage inspector, once the leak was located grid coordinates would be entered into the Sage and mapping systems, all details of main size and pressure.
These duties included:
● Customer service
● Liaising with the district leakage inspectors, with leakage information.
● Gathering results and entering them into SAGE to generate a repair job.
● Liaise with local authorities to raise roadworks emergency work notices
● Liaise with local authorities for any reinstatement defects.
These duties included:
● Customer service
● Liaising with the district leakage inspectors, with leakage information.
● Gathering results and entering them into SAGE to generate a repair job.
● Liaise with local authorities to raise roadworks emergency work notices
● Liaise with local authorities for any reinstatement defects.
Customer service, Service, PLC
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