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jobs
Audrey Christophory
,
Glasgow, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2018 - ?
job
DIRECTOR
CRAFT YOUR FUTURE LTD.
• Contract, remote content creator.
• Produced documentation for a new channel marketing platform.
• Maintained documentation for legacy products as required.
• Developed content for technical users and to support sales and marketing teams.
• Prepared and delivered training to corporate customers.
• Administered elite customer community portal.
• Managed relationships with solution partners and vendors.
• Produced documentation for a new channel marketing platform.
• Maintained documentation for legacy products as required.
• Developed content for technical users and to support sales and marketing teams.
• Prepared and delivered training to corporate customers.
• Administered elite customer community portal.
• Managed relationships with solution partners and vendors.
Marketing, Training, Sales, Content, Support, Community, Portal
2016 - 2018
job
KNOWLEDGE MANAGER
ZIFT SOLUTIONS.
Created a DITA-compliant information repository to document an enterprise-class Partner Relationship Management tool using Oxygen XML.
• Defined and implemented a topic-based content strategy that supported a highly configurable enterprise software solution.
• Added Google Analytics tracking to the documentation to allow usage reporting and strategy development.
• Developed an information architecture to ensure that users could confidently locate the content they needed to support their needs.
• Organised and led an internal Process Action Group (PAG) that provided operational analysis and developed processes to increase efficiency and reduce operational friction between teams.
• Evaluated and selected various documentation tools to ensure that the documentation complied with current industry standards (DITA).
• Created and delivered training courses both internally and to customers.
• Produced microcopy (UX text) and analysis to the Product Management and Development teams.
• As part of the Product Marketing and Product Management teams, I contributed to the product roadmap and user stories.
• Defined and implemented a topic-based content strategy that supported a highly configurable enterprise software solution.
• Added Google Analytics tracking to the documentation to allow usage reporting and strategy development.
• Developed an information architecture to ensure that users could confidently locate the content they needed to support their needs.
• Organised and led an internal Process Action Group (PAG) that provided operational analysis and developed processes to increase efficiency and reduce operational friction between teams.
• Evaluated and selected various documentation tools to ensure that the documentation complied with current industry standards (DITA).
• Created and delivered training courses both internally and to customers.
• Produced microcopy (UX text) and analysis to the Product Management and Development teams.
• As part of the Product Marketing and Product Management teams, I contributed to the product roadmap and user stories.
Support, LED, Manager, Processes, Enterprise, Information Architecture, Google, Content strategy, Software, Strategy development, Development, Marketing, Architecture, Content, Analytics, Management, User stories, Training, XML, UX, Product Management, Google analytics
2010 - 2016
job
TECHNICAL WRITER, VERINT
unknown.
• Documented an enterprise-class CRM product using topic-based authoring principles.
• Created multiple documents to simplify and improve scoping and solution design activities.
• Using information architecture, I was able to create a knowledge map and reduce the number of information assets that we were required to maintain from 26k to 4k. After the reorganisation, the team received only two requests for topics that had been removed from circulation. This work resulted in significant time and effort savings.
• Participated in team software evaluations.
• Arranged team social events every quarter including negotiating the Christmas lunch event for more than seventy people with dietary restrictions.
• Created multiple documents to simplify and improve scoping and solution design activities.
• Using information architecture, I was able to create a knowledge map and reduce the number of information assets that we were required to maintain from 26k to 4k. After the reorganisation, the team received only two requests for topics that had been removed from circulation. This work resulted in significant time and effort savings.
• Participated in team software evaluations.
• Arranged team social events every quarter including negotiating the Christmas lunch event for more than seventy people with dietary restrictions.
Design, CRM, Event, Architecture, Software, Information Architecture, Enterprise, Social
2007 - 2009
job
TECHNICAL WRITER, REALTIME WORLDS
unknown.
• Implemented a Madcap Flare documentation solution.
• Wrote internal technical documentation including API documents for internal developers working on a game engine using real-world data.
• Wrote documentation in alignment with the game world so that guidance could be delivered seamlessly as part of the game experience.
• Wrote internal technical documentation including API documents for internal developers working on a game engine using real-world data.
• Wrote documentation in alignment with the game world so that guidance could be delivered seamlessly as part of the game experience.
API, Technical documentation
2006 - 2007
job
TECHNICAL WRITER
KYNOGON S.A.
• Produced all technical documentation for an artificial intelligence (AI) middleware engine used for both games and military applications.
• Wrote and copy-edited press releases.
• Wrote and copy-edited press releases.
Artificial Intelligence, Middleware, Technical documentation, Ai
My education
?
-
2018
ROBERT GORDON UNIVERSITY
Somepostgraduate, INFORMATION MANAGEMENT
Somepostgraduate, INFORMATION MANAGEMENT
?
-
2000
UNIVERSITY OF WESTERN ONTARIO
Bachelors, PSYCHOLOGY
Bachelors, PSYCHOLOGY
?
-
1997
CONCORDIA UNIVERSITY
Bachelors, HISTORY
Bachelors, HISTORY
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