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Senior
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Strong IT profile specializing in Technical Consultancy
Raheem Ryan-Allen
,
High Wycombe, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm a hard working, self employed IT Consultant with 6+ years of experience within the IT industry. I have provided both 1st, 2nd and 3rd line support for a number of large companies as well as for smaller businesses. I have great customer service skills which I have gained over the years from my working experiences and I would consider myself to be a fast learner who is able to cope with challenging and new situations.
I am known to have a very hands on approach and have been in charge of everything from Desk side support, remote support, project management, asset management, deployments, installations, upgrades, servers, sales databases, training, disaster recovery and many more. I've always had a passion for delivering an excellent service and will always go the extra mile.
I Propose, Plan, Budget and Implement projects and a few of the projects that I've recently completed are:
• Microsoft Office to Office 365 Migration
• SharePoint Data Migration
• Wireless Network Upgrade
• Introduced a new warehouse management system for scanning, picking and packing
• Server Virtualisation
• Virtualised backups and Data Replication
• Upgraded Warehouse Kanbans to Smart Kanbans
• Installed WatchGuard Firewall
I have also created a full Disaster Recovery Plans, designed and created SharePoint Intranets, set up dedicated print servers and many more!
I am known to have a very hands on approach and have been in charge of everything from Desk side support, remote support, project management, asset management, deployments, installations, upgrades, servers, sales databases, training, disaster recovery and many more. I've always had a passion for delivering an excellent service and will always go the extra mile.
I Propose, Plan, Budget and Implement projects and a few of the projects that I've recently completed are:
• Microsoft Office to Office 365 Migration
• SharePoint Data Migration
• Wireless Network Upgrade
• Introduced a new warehouse management system for scanning, picking and packing
• Server Virtualisation
• Virtualised backups and Data Replication
• Upgraded Warehouse Kanbans to Smart Kanbans
• Installed WatchGuard Firewall
I have also created a full Disaster Recovery Plans, designed and created SharePoint Intranets, set up dedicated print servers and many more!
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
freelance
IT Project Manager/Technical Consultant
Staytite LTD.
In charge of the day to day running of all the IT systems as they did not have an IT department, as well as they organisation, planning and implementation of all projects. In my time there I have:
• Migrated from Microsoft Office to Office 365
• Migrated all of their data to SharePoint
• Upgraded the wireless network
• Introduced a new WMS (warehouse management system for scanning, picking and packing)
• Virtualised the servers
• Virtualised the backups
• Taken over all smart Kanban projects
• Installed WatchGuard
I have also created a full Disaster Recovery Plan, designed and created a SharePoint Intranet, upgraded all old machines, set up a dedicated print server and introduced a range of group policies.
• Migrated from Microsoft Office to Office 365
• Migrated all of their data to SharePoint
• Upgraded the wireless network
• Introduced a new WMS (warehouse management system for scanning, picking and packing)
• Virtualised the servers
• Virtualised the backups
• Taken over all smart Kanban projects
• Installed WatchGuard
I have also created a full Disaster Recovery Plan, designed and created a SharePoint Intranet, upgraded all old machines, set up a dedicated print server and introduced a range of group policies.
It, UP, Manager, ME, Planning, Server, Wms, Organization, Office, Implementation, Project Management, Network, Wireless, Kanban, Management, Print, IT Project Manager, SharePoint, Office 365, Project Manager
2018 - 2018
job
Exchange Admin Centre
CST LTD.
June 2018 (3 month contract)
CST is an MSP which provides IT support for 300+ companies. My role here includes providing these companies with both 1st and 2nd line support via remote support, the telephone and field visits. I am required to frequently support Office 365 products from setting up folders and permissions in SharePoint to creating mailboxes and distribution groups in the Exchange Admin Centre, handling licenses and more. I also set up VMs, monitor servers and back up services and work with group policies in AD. I have also been doing quite a bit of work with SCCM in regards to building images and handling application and software updates. There is a lot more that I do on a day to day basis in regards to providing support and I like to think of myself as a solid all- rounder in regards to providing deskside and remote support and customer service.
CST is an MSP which provides IT support for 300+ companies. My role here includes providing these companies with both 1st and 2nd line support via remote support, the telephone and field visits. I am required to frequently support Office 365 products from setting up folders and permissions in SharePoint to creating mailboxes and distribution groups in the Exchange Admin Centre, handling licenses and more. I also set up VMs, monitor servers and back up services and work with group policies in AD. I have also been doing quite a bit of work with SCCM in regards to building images and handling application and software updates. There is a lot more that I do on a day to day basis in regards to providing support and I like to think of myself as a solid all- rounder in regards to providing deskside and remote support and customer service.
It support, Office 365, Exchange, SharePoint, Customer service, Service, It, Support, SOLID, Office, Software, MSP, UP
2017 - 2018
job
IT Support
FastLane UK.
desk/department providing all levels of support to the companies UK Office. I was responsible for all IT systems and services from the day to day tasks to the long term projects. Day to day tasks included anything from troubleshooting issues with Exchange/outlook, Skype for business and the VM's which run the labs for their virtual courses. My more longer term projects included installing a new open source ticketing system to be used throughout the business (using a Linux backend), creating more automated solutions for handling new user requests, building new images for both internal users and external student machines and pretty much finding anyway to make the day to day running of the businesses IT services more efficient and effective. I also handled all equipment provisioning and deployments, shipping and a lot more. A few systems that I work with regularly include:
Microsoft System Centre - Data Protection Manager/Configuration Manager
VMware Vsphere client
Microsoft Exchange Admin Centre
Active Directory
Sage Accounts
Office365 Administration
Skype for Business
Cisco AnyConnect VPN Client and many more.
Microsoft System Centre - Data Protection Manager/Configuration Manager
VMware Vsphere client
Microsoft Exchange Admin Centre
Active Directory
Sage Accounts
Office365 Administration
Skype for Business
Cisco AnyConnect VPN Client and many more.
Open source, Many more, Manager, Backend, Office365, Skype for business, Office, Support, It, Shipping, Backend, Data protection, VMware, Cisco, Exchange, Active Directory, It support, Administration, Linux
2015 - 2015
job
IT Support Analyst
Bucks New University.
My role included supporting students and staff all over the organisation with any technical issues they may have whether it's a lecture room issue with a projector, rebuilding PC's, installing or removing software and that's just the minor day to day tasks. I have a lot of experience solving issues with many different devices of many different platforms e.g. Macs, laptops, IPads, desktops, projectors, telephone systems and more. I was also responsible for troubleshooting printer issues, ordering supplies and liaising with vendors for repairs and supplies. I was always learning new skills and during my time there I received my certificate in ITIL foundation.
It support, ITIL, It, Support, Analyst, Software, Organization, PC
2014 - 2015
temp
IT Temp (Christmas)
The Perfume Shop Head Office.
Working there I was learning nonstop about different software and all the aspects of working in a demanding business offering IT solution to all the stores and all the staff in the head office whether it be face to face, over the phone, via e-mail or through Spiceworks and Dynamic CRM. My day to day role usually consists of answering calls on the telephone or ones that have been logged with our IT helpdesk, building new laptops and desktops for all new users and setting them up in Active Directory and on Exchange, setting up and rolling out Ipads and Iphones for all the stores and employees, dealing with any issues regarding the telephone system and a lot of internet connection issues e.g. Releasing leases, locating bad addresses and pretty much getting everyone connected, ordering in new IT equipment, repairing laptops and desktops with damaged parts such as faulty hard drives to cracked screens, dealing with the daily, weekly and monthly backups and many more.
CRM, Active Directory, Exchange, It, Office, Software, Internet, UP, Many more
My education
Amersham AND Wycombe College
Unspecified, Level 3
Unspecified, Level 3
The Henley College
N/a, Engineering
N/a, Engineering
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