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Senior
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jobs
Strong Client Relationship and people management profile specialising in people and organisational development
Tarrah Nhari
,
Manchester, United Kingdom
Experience
Other titles
Skills
I'm offering
I always try to be careful with bios about my employability, as a lot can always come off 'jargony', and dare I say it, insencere so I will list for you the assets I have brought and will continue to bring to any organisation I get to work with.
1. I am extremely passionate about people - very role I have ever had has been centred around customer success and experience. But this extends out into the organisation for me, I have helped come up with with initiatives around mental health, and diversity and inclusion, in general a culture champion, as I believe an organisation will of course do it's best work when the people are championed and have increased job satisfaction.
2. Adaptability - Having lived and gone to school in 5 different cities within 5 different countries growing up, I am very used to change and adapting to new environments and ways of working/living. But although I may be adaptable, I am also a disruptor and not afraid to break the status quo with new ideas, of which I have a few.
I also have experience of working in a startup/scale up, which has allowed me to acquire a plethora of extra skills outside of my job title, as that environment really requires an all hands on deck approach, which I absolutely thrive in.
3. Hungry - I am a hungry individual when it comes to life in general, hungry to learn, hungry to explore and hungry to grow, and hungry to succeed, not only on a professional level but on a personal level too. I bring this hunger to every role I have, I enjoy being out of my comfort zone, as that just means I have learnt something new and added that to my arsenal of expertise.
The 3 attributes above (amongst many, give me a call and I will be more than happy to discuss and elaborate), are what makes hiring me a great decision for any organisation.
1. I am extremely passionate about people - very role I have ever had has been centred around customer success and experience. But this extends out into the organisation for me, I have helped come up with with initiatives around mental health, and diversity and inclusion, in general a culture champion, as I believe an organisation will of course do it's best work when the people are championed and have increased job satisfaction.
2. Adaptability - Having lived and gone to school in 5 different cities within 5 different countries growing up, I am very used to change and adapting to new environments and ways of working/living. But although I may be adaptable, I am also a disruptor and not afraid to break the status quo with new ideas, of which I have a few.
I also have experience of working in a startup/scale up, which has allowed me to acquire a plethora of extra skills outside of my job title, as that environment really requires an all hands on deck approach, which I absolutely thrive in.
3. Hungry - I am a hungry individual when it comes to life in general, hungry to learn, hungry to explore and hungry to grow, and hungry to succeed, not only on a professional level but on a personal level too. I bring this hunger to every role I have, I enjoy being out of my comfort zone, as that just means I have learnt something new and added that to my arsenal of expertise.
The 3 attributes above (amongst many, give me a call and I will be more than happy to discuss and elaborate), are what makes hiring me a great decision for any organisation.
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Senior Relationship Manager and Diversity & Inclusion Champion
Hiring Hub.
As part of a close-knit team in a scale up environment, we all get involved in pretty much every aspect of the business, so I will list the main aspects of my role:
- I look after the relationships between our organisation and our key clients, the likes of McDonald's, SSE and The Anglican Church to name a few.
- I am an extension of different companies' recruitment strategies.
- I am helping coming up with new strategies for diversity and inclusion within the company, helping champion and celebrate people's individualities.
- Mental health advocate, working with the business to help create a 'safe' working environment for all.
- I look after the relationships between our organisation and our key clients, the likes of McDonald's, SSE and The Anglican Church to name a few.
- I am an extension of different companies' recruitment strategies.
- I am helping coming up with new strategies for diversity and inclusion within the company, helping champion and celebrate people's individualities.
- Mental health advocate, working with the business to help create a 'safe' working environment for all.
Account management, Business strategy, People management, Forecasting, Coaching, Training, Recruitment, Team Leadership, Product Management, Project Management, Customer experience, Communication
2017 - 2017
job
Account Manager
Thomson Reuters.
Remote Working
• Project and Implementation management.
• Use of Salesforce as the main CRM.
• Building and maintaining client relationships as an account manager.
• Administration duties including reporting, excel, mail merges, document creation, presentations etc. I helped come up with a number of campaigns to assist myself and my colleagues in procuring more opportunities for sales from both new prospects and our existing client base.
• Identifying new business opportunities through data analysis, prospect research and cold calling to introduce potential clients to the Digita solution and demonstrating the software solution to ultimately help practices save time and money.
• Managing and retaining about 200 existing client accounts and being the point of contact for any software and service related queries., as well as identifying new areas for expansion, ultimately helping the both the practice and the business grow, in turn increasing my overall sales value.
• Attending client meetings, seminars, exhibition stands and conferences as a software expert, and to network for the company, in order to acquire new leads for the sales team.
• Deep understanding of the accountancy software market, helping me work consultatively with my clients.
• Project and Implementation management.
• Use of Salesforce as the main CRM.
• Building and maintaining client relationships as an account manager.
• Administration duties including reporting, excel, mail merges, document creation, presentations etc. I helped come up with a number of campaigns to assist myself and my colleagues in procuring more opportunities for sales from both new prospects and our existing client base.
• Identifying new business opportunities through data analysis, prospect research and cold calling to introduce potential clients to the Digita solution and demonstrating the software solution to ultimately help practices save time and money.
• Managing and retaining about 200 existing client accounts and being the point of contact for any software and service related queries., as well as identifying new areas for expansion, ultimately helping the both the practice and the business grow, in turn increasing my overall sales value.
• Attending client meetings, seminars, exhibition stands and conferences as a software expert, and to network for the company, in order to acquire new leads for the sales team.
• Deep understanding of the accountancy software market, helping me work consultatively with my clients.
Excel, Data Analysis, Administration, CRM, Research, Account Manager, Salesforce, Management, Sales, Service, Network, Implementation, Software, ME, Manager, UP
2015 - 2017
job
Inside Sales Consultant & Account Manager
IRIS Software and Services Ltd.
• Offering a service as an account manager to SME Businesses in order to manage their books/ accounts cost effectively. To run through payroll requirements qualify whether the software is suitable for the customer needs and demonstrate the software effectively to highlight this need.
• Coaching and developing a team of 6, training up new starters and existing team members in order to cross sell both bookkeeping and payroll platforms.
• Focusing directly on 1 to 2 partner firms as a new business cloud account manager I would manage and sell the accountancy payroll bureau to increase my average order value of each sale by 200%. This allowed me to exceed sales targets set and also develop continuous relations with accountants for future revenue.
• Giving demonstrations to highlight and aid the client during the decision making process acting as a trusted advisor in current market legislation, to provide the most suitable solution.
• Being a product champion and helping sign people off on new products acquired by the company.
• Coaching and developing a team of 6, training up new starters and existing team members in order to cross sell both bookkeeping and payroll platforms.
• Focusing directly on 1 to 2 partner firms as a new business cloud account manager I would manage and sell the accountancy payroll bureau to increase my average order value of each sale by 200%. This allowed me to exceed sales targets set and also develop continuous relations with accountants for future revenue.
• Giving demonstrations to highlight and aid the client during the decision making process acting as a trusted advisor in current market legislation, to provide the most suitable solution.
• Being a product champion and helping sign people off on new products acquired by the company.
Coaching, Account Manager, Training, Cloud, Sales, Service, Bookkeeping, Software, Trusted Advisor, ME, Manager, UP
2013 - 2015
job
Team Leader/Supervisor
Mint Staffing Solutions.
• Leading a team to work in an efficient and timely manner, and ensuring that they were delivering the best customer service possible, as well as being the direct link with venue management in case of any issues.
• Offering the finest hospitality service to all guests at prestigious events.
• Making sure the client is satisfied with the service being delivered, and tailoring to their specific needs at all times.
• Events include- The Open Golf Championship, Royal Ascot racecourse, The Ashes at Old Trafford, Tatton Park, The Underground Project and many more.
• Offering the finest hospitality service to all guests at prestigious events.
• Making sure the client is satisfied with the service being delivered, and tailoring to their specific needs at all times.
• Events include- The Open Golf Championship, Royal Ascot racecourse, The Ashes at Old Trafford, Tatton Park, The Underground Project and many more.
Management, Customer service, Service, Many more
2012 - 2012
job
Aura bar and lounge- Head VIP Hostess and Event Manager
unknown.
Key duties:- Event Manager
• Sales, had to ensure I sold a certain number of packages per day for the night to be profitable.
• Hosting my own night
• Organising and planning of the event.
The marketing and advertising (not just for my event but for the club itself.)
• The hiring and paying of staff for the night. I had my own separate team that I was in charge of.
• My duties also included bar managing.
Key duties:- Head VIP Hostess
• My duties included looking after VIP clients, making and serving them their drinks, keeping the area clean and ensuring they're well taken care of.
• Also managing the other hostesses, supervising and just generally ensuring everything ran smoothly.
• Sales, had to ensure I sold a certain number of packages per day for the night to be profitable.
• Hosting my own night
• Organising and planning of the event.
The marketing and advertising (not just for my event but for the club itself.)
• The hiring and paying of staff for the night. I had my own separate team that I was in charge of.
• My duties also included bar managing.
Key duties:- Head VIP Hostess
• My duties included looking after VIP clients, making and serving them their drinks, keeping the area clean and ensuring they're well taken care of.
• Also managing the other hostesses, supervising and just generally ensuring everything ran smoothly.
Marketing, Advertising, Event, Sales, Hosting, Manager
2011 - 2011
job
Credit advisor/Customer Service Advisor /Sales advisor
Bank of America.
• Communicating with customers via phone about any queries they had regarding their credit cards.
• Being entrusted with highly confidential customer information.
• I had authority to make decisions concerning customer credit changes or requests.
• As well as product recommendation and target aims.
• I was the first point of contact for complaints and queries from customers.
• Being entrusted with highly confidential customer information.
• I had authority to make decisions concerning customer credit changes or requests.
• As well as product recommendation and target aims.
• I was the first point of contact for complaints and queries from customers.
Customer service, Sales, Service
My education
2011
-
2015
University of Salford
Bachelors, Media and Performance
Bachelors, Media and Performance
2006
-
2010
Queens Park High School
BSc, English and French
BSc, English and French
n/a
Secondary, Philosophy
Secondary, Philosophy
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